Prestige Auto Cars

We have reviewed the complaint that was submitted on 2/24/with the ID of [redacted] [redacted] The vehicle that we sold to [redacted] was sold as is and a contract was signed with her in which she agreed that the vehicle was going to be sold that way Before buying this vehicle she saw it in person and got the opportunity to see it physically After agreeing and driving the vehicle out the lot she called us giving complaints about the vehicleWe told her we would be more than glad to assist her and repair the vehicleWe scheduled an appointment and contacted her several times and she did not show up to the appointment [redacted] was not disrespected in any way or formIn fact, she came on her own time and we fixed her window which was crackedShe was never put in any room, simply was told to sit in the waiting room with the rest of customers [redacted] was acting very inappropriate and informal in front of other customers with vulgar languageIf you have any further questions or concerns please feel free to contact us at ###-###-#### Thank you, Robert H [redacted] General Manager Prestige Auto Cars [redacted] ###-###-####

From: Filipe A [redacted] Sent: Thursday, December 14, 1:PM To: [redacted] Subject: [redacted] Filipe A [redacted] Finance Manager ###-###-#### Your Response(s) To Whom it May Concern, [redacted] 's registration was processed by a third party company we use on all out of state registration transactionsBecause of how deeply delayed they were, the process took a lot longer than we had anticipated, and put both the company and [redacted] in an awful situationWe at Prestige certainly empathize with his situation, and have issued another temp tag good for another thirty days while the third party company finalizes his out of state registrationUnfortunately it was something that was out of our control, and we will learn from this experience so that we can take steps to avoid it in the futureI have given [redacted] my personal cell phone number, and will see to it that if he has an issues in the future, it will get handled in a timely fashion personallyWe take customer satisfaction extremely seriously, and will see that this issue gets handled ASAP

Dear Revdex.com, This letter is in regards to a customer complaint from [redacted] Unfortunately the vehicle that was sold to [redacted] was delayed by the transportation company not on our behalf We have picked up all calls from [redacted] and we offered to buy the car when the delay occurred and he refusedWe do apologize for our mistake made on our behalf with the odometer on the bill of sale and we are currently working to change that to the correct mileage The car was not listed with any advertisement Again we apologize for the mistake on the bill of sale and we are doing a letter correction to certify that the vehicle has the correct mile of 32,If there are other questions or concerns please feel free to give us a call at ###-###-#### or email us back Thank you Anthony R [redacted] Prestige Auto Cars Christian Ln New Britain, CT ###-###-####

*** *** is a client of Prestige Auto Cars and did in fact purchase a *** *** *** from usHowever, I have no record of a co-signer or an attempt to secure financing with a co-signer so I can not validate any claims of *** *** in regards to her being a joint owner on this loanIn
regards to her paying $23,for a $6,vehicle, *** ***'s purchase price was $15,The vehicle at the time of sale had NADA suggested retail value of $14,The total loan amount from the transaction after the purchase of optional after sale products, sales tax, dealer and registration fees was $20,As is the case with any loan, the customer would pay interest on top of this financed amountAt any point Prestige Auto Cars would be happy to provide multiple documents signed by *** *** which would indicate that she is the sole owner of this vehicle and that at no such time any other owners were expressed or impliedLastly, in regards to her claim of Carfax History Records, as is the case with any automobile, Carfax documents any and all reported registrations either issued or renewed as well as service records and accident historyPrestige Auto Cars in conjunction with our partnership with Carfax offers a free report to any potential, current, or previous customer upon that customers requestUpon reviewing the Carfax for the vehicle in question I can verify that the "history records" to which this person is claiming are in fact in line with the types of history records which I just mentionedIf *** *** would like a copy of this report I would be happy to provide it to her upon her request. Thank You Michael F*General ManagerPrestige Auto Cars, LLC###-###-####

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

is in reference to a complaint that was submitted on 4/7/2016 ID of ***.Car was in the body shop, insurance company took longer then expected to inspect the vehicleWe provided a loaner to the customer while the vehicle was being repairedAny further questions feel free to contact me
Eve at the number listed below. Thank you Prestige Auto CarsChristian LnNew Britain, CT 06051***

Good morning, this is in regards to complain***The owner resolved everything with DMV also bought the car backAny further questions feel free to give us a call at the number listed belowThank you Prestige Auto CarsChristian LnNew Britain, CT 06051###-###-####

We have reviewed the complaint that was submitted on 2/24/with the ID of ***. *** *** *** *** ** *** ** *** The vehicle that we sold to *** was sold as is and a contract was signed with her in which she agreed that the vehicle was going to be sold that
way Before buying this vehicle she saw it in person and got the opportunity to see it physically After agreeing and driving the vehicle out the lot she called us giving complaints about the vehicleWe told her we would be more than glad to assist her and repair the vehicleWe scheduled an appointment and contacted her several times and she did not show up to the appointment*** was not disrespected in any way or formIn fact, she came on her own time and we fixed her window which was crackedShe was never put in any room, simply was told to sit in the waiting room with the rest of customers*** was acting very inappropriate and informal in front of other customers with vulgar languageIf you have any further questions or concerns please feel free to contact us at ###-###-####. Thank you, Robert H*** General Manager Prestige Auto Cars *** *** ** *** *** ** *** ###-###-####

Complaint: ***
I am rejecting this response because basically, Prestige Auto Cars is not being honest about the entire transaction and they did not simply make an error in the reported mileage of the car. They have documented a higher mileage several times , and when questioned about it, the owner of the company (Anthony R***) admitted that he had driven the car for over a year and that he had put on those additional miles. So now those miles have disappeared from the odometer and this causes a large problem re-registering the car, as Prestige has submitted various documents with the higher mileage to the DMV. There are a number of other problems associated with this transaction including that it was discovered that the car has a "Salvaged Title" which was not in the advertisement or the Bill of Sale, and only came out on the car Title which they did not send to me for three weeks. I have documented this and provided supporting documentation for the DMV, and I will forward those items to you in three e-mails due to the size of the attachments. Each attachment name starts with a Capital Letter (A through N). Attachment A provides a written summary that will guide you through the other attachments. *** ** ***
Sincerely,
*** ***

We have reviewed the complaint that was submitted on...

2/24/2015 with the ID of [redacted].  [redacted] The vehicle that we sold to [redacted] was sold as is and a contract was signed with her in which she agreed that the vehicle was going to be sold that way.  Before buying this vehicle she saw it in person and got the opportunity to see it physically.  After agreeing and driving the vehicle out the lot she called us giving complaints about the vehicle. We told her we would be more than glad to assist her and repair the vehicle. We scheduled an appointment and contacted her several times and she did not show up to the appointment. [redacted] was not disrespected in any way or form. In fact, she came on her own time and we fixed her window which was cracked. She was never put in any room, simply was told to sit in the waiting room with the rest of customers. [redacted] was acting very inappropriate and informal in front of other customers with vulgar language. If you have any further questions or concerns please feel free to contact us at ###-###-####.  Thank you, Robert H[redacted] General Manager  Prestige Auto Cars [redacted] ###-###-####

In response to customer [redacted] and her purchase at Prestige Auto Cars. We appreciate her business, and if there are any questions about her experience or the amounts financed we are available to go over all the figures such as sale price, CT sales tax, dealer fees etc.If you have any other...

questions please contact us at [redacted] Thank youMichael Prestige Auto Cars

Dear Revdex.com, This letter is in...

regards to a customer complaint from [redacted] Unfortunately the vehicle that was sold to [redacted] was delayed by the transportation company not on our behalf . We have picked up all calls from [redacted] and we offered to buy the car when the delay occurred and he refused. We do apologize for our mistake made on our behalf with the odometer on the bill of sale and we are currently working to change that to the correct mileage.  The car was not listed with any false advertisement.  Again we apologize for the mistake on the bill of sale and we are doing a letter correction to certify that the vehicle has the correct mile of 32,773. If there are other questions or concerns please feel free to give us a call at ###-###-#### or email us back.  Thank you Anthony R[redacted] Prestige Auto Cars 111 Christian Ln New Britain, CT 06051 ###-###-####

From: Filipe A[redacted] Sent: Thursday, December 14, 2017 1:52 PM To: [redacted] Subject: [redacted]     Filipe A[redacted] Finance Manager ###-###-####   Your Response(s) To Whom it May Concern, [redacted]'s registration was processed by a...

third party company we use on all out of state registration transactions. Because of how deeply delayed they were, the process took a lot longer than we had anticipated, and put both the company and [redacted] in an awful situation. We at Prestige certainly empathize with his situation, and have issued another temp tag good for another thirty days while the third party company finalizes his out of state registration. Unfortunately it was something that was out of our control, and we will learn from this experience so that we can take steps to avoid it in the future. I have given [redacted] my personal cell phone number, and will see to it that if he has an issues in the future, it will get handled in a timely fashion personally. We take customer satisfaction extremely seriously, and will see that this issue gets handled ASAP.

Dear Revdex.com, This letter is in regards to a customer complaint from [redacted] Unfortunately the vehicle that was sold to [redacted] was delayed by the transportation company not on our behalf . We have picked up all calls from [redacted] and we offered to buy the car when the delay...

occurred and he refused. We do apologize for our mistake made on our behalf with the odometer on the bill of sale and we are currently working to change that to the correct mileage.  The car was not listed with any false advertisement.  Again we apologize for the mistake on the bill of sale and we are doing a letter correction to certify that the vehicle has the correct mile of 32,773. If there are other questions or concerns please feel free to give us a call at ###-###-#### or email us back.  Thank you Anthony R[redacted] Prestige Auto Cars 111 Christian Ln New Britain, CT 06051 ###-###-####

Revdex.com:
Due to a number of problems that occurred with the initial transaction, the CT DMV worked with the Business selling the vehicle, and that resulted in the Business actually taking the vehicle back and refunding the moneys exchanged.  I have reviewed the response made by the Business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]