Prestige Auto Sales, LLC

Here is our Terms and conditions:
PLEASE READ CAREFULLY: The terms and conditions of the transactions are as follows: Successful high bidder should contact us within hours after the auction has ended to make arrangements to complete the transactionWithin HOURS following the end of auction, a $NON REFUNDABLE DEPOSIT shall be received in the form of cashiers-check, certified funds, money orders cash in person or credit cardWe do not refund deposits customer got a full refund for the vehicle $was title transfer/buyers fees which are non refundable and that information is posted nothing was promised to the customer as far as he will get the deposit backUnless he has that in writingThank you

WE ARE VERY SORRY, THAT WE COULD NOT LIVE UP TO THE EXPECTATIONS OF THE CUSTOMER, BUT THE DEALERSHIP DID EVERYTHING, THAT WAS SUPPOSED TO BE DONESOMETIMES IT'S VERY HARD TO PLEASE EVERY SINGLE CUSTOMER, WHEN YOU HAVE SUCH A HIGH VOLUME OF PEOPLE BUYING CARS, THERE IS ALWAYS SOMEBODY, THAT FEELS UNSATISFIEDIT'S EXTREMELY HARD IN ANY BUSINESS PRACTICE, DEALING WITH RETAIL OF ANY KIND, TO PLEASE EVERY SINGLE CUSTOMER, ONLY THE PEOPLE THAT, AT SOME POINT, OWNED OR RAN A BUSINESSES THEMSELVES CAN REALLY APPRECIATE AND UNDERSTAND THE PROBLEMS AND OBSTACLES YOU HAVE TO DEAL WITH EVERYDAY TO PLEASE EVERY SINGLE CUSTOMERNOT ASKING FOR UNDERSTANDING, ALL WE SAYING WE DID EVERYTHING WE WAS SUPPOSED TO DO, IF THERE WAS ANYTHING EXTRA PROMISED , IT HAD TO BE ON THE PAPERWORK, BECAUSE OTHERWISE ANYBODY CAN SAY, THAT THEY BEEN PROMISED SOMETHING BY SOMEBODY SOMEWHEREAS FAR, AS GIVING OUT ANY PERSONAL INFORMATION ON CURRENT OR FORMER DEALERSHIP EMPLOYEES, TO THE DEALERSHIP CUSTOMERS, IS AGAINST THE DEALERSHIP POLICYAGAIN, WE ARE VERY SORRY TO HEAR, THAT OUR CUSTOMER FEELS UNSATISFIED, BUT THE ISSUES CUSTOMER IS COMPLAINING ABOUT, IS ABSOLUTELY RESPONSIBILITY OF THE CUSTOMERNO NEED TO LOOK FOR ANYBODY ELSE, WHO SHOULD BE RESPONSIBLE FOR YOU, OR THE THINGS YOU OWNTHANK YOU

To Whom it may concern, we sold vehicle to this individual with 72hrs guarantee OUR SITE CLEARLY STATES THE FOLLIWINGThis vehicle purchase comes with a 72-Hour Unconditional Satisfaction Guarantee. We have instituted the policy of this Money-Back Guarantee to help ease the apprehension
of an online purchaseThis will allow time to drive, examine and get comfortable with your new vehicleThis Guarantee period starts when the vehicle is picked up, or at the time that delivery is receivedIf your vehicle was shipped to you, we need only be informed within hours of receipt, with return shipping scheduled immediately. We have only two requirements pertaining to this guaranteeThe vehicle must be paid in full according to the terms indicated in the Payment section, and the buyer will leave feedback immediately following the guarantee periodYour feedback is a small token of appreciation for our efforts to provide a quality productOther than the 72-Hour Guarantee and the eBay warranty coverage stated, all online vehicle sales are with no warranty expressed or implied by the sellerThe mileage stated is guaranteed accurate within plus milesThe title is guaranteed to be free and clear of liens or encumbrances.sO, NOT SURE what this customers problem is but not only that he burned the engine on the vehicle and coasted us $1,500 in engine repairs so if anything this customer owes us money at return of his vehicle by getting full refund on his auction and we have all docs to proveThanks Alex

[redacted], as said, purchased vehicle on Sep 26, 2015. On
10/22/15 vehicle was serviced at [redacted] Jenkintown: where maintenance
inspection completed, Body electrical system checked, Transaxle...

replaced, Intercooler
checked,  Transmission checked (not
replaced) – all this done under extended manufactures warranty by [redacted], no
further issues found (no engine issues found also). After the purchasing
vehicle customer failed to maintain vehicle insurance, dealership stepped in to
pay for [redacted]’s vehicle insurance. Few days prior this Revdex.com complaint customer
called demanding PA state inspection renewal stickers, which was soon to expire
according to the customer, if dealership would not accommodate customer with
new inspection stickers, customer using foul language threatened dealership,
all sales floor witnessed the call. We take pride in customer service and we go
extra mile for our customers, even sometimes it’s not easy to please every customer,
but we never will respond to threats and extortion practices, from lying customers.
Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I have worked in the customer service field for over 15years and understand the field.  I never asked for employee personal information the manager made it seem as if he did not have a way to contact their former employee when I asked if it was possible to confirm what I was stating. In customer service business your employees represent the company and what they promise will be provided should be honored.  No attempt was made to validate with the employee however if the employee separation was not amicable I understand why however I gave evidence, they replaced lights not covered in standard warranty, as proof that promises were made and stood by that we're not in the paperwork as support to my statements.  The other supporting proof was that the vehicle had been to the shop On several occasions and if it was told that I had to get the work done in a time frame why didn't they do it then instead we were told to come back at a date when THEY KNEW we would be past, what the company considers the time period where they would do the work.  If that's the case they acted unethically by denying us the service saying it wasn't due yet and to come back at a time when they wouldn't provide the service.  As stated in customer service field you want the customer to leave with a positive experience and if it is shown that there is a possibility that the customer is telling the truth the customer is usually given the benefit of the doubt. I had no problem getting my own services done but what made us sign on he dotted line was the customer service and perks that we were promised. I was put in a position where I would not be able to drive my car and not only that I waited in my car with my infant son for almost 3 hours for them to even tell me all of this. On top of this another proof of inconsistencies within the organization is when I talked with the manager he states he is not able to talk with my fiancé due to confidentiality but through the whole transaction process they talked with her emailed her my information etc so they have company issues.  Overall, as stated before I will not recommend this company to anyone and will share my experience with others so they will not have to go through with what we did.
Regards,
[redacted]

To Whom it may Concern. When this vehicle was sold customer had 72hrs full money back guarantee. We have absolutely no idea what went on as far as smoke smell goes or the rust on the vehicle we inspect all our vehicles and this vehicle had no rust with only 20,000 miles on it if, it...

did and that's why the power steering went bad there is no way it would cost $100 to fix power steering so, this makes us very suspicious weather this customer was telling us the truth there were never no receipts of any kind to indicate that there was any mechanical problems with the vehicle as far as smoke goes that couldn't be proved and we decided to pay for a full detail which would cost not more then $100 just to make this customer happy but the customer was simply trying to extort the money with out having any proof of fixing the vehicle. We explained to the customer that after 72hrs its theirs to keep since we process the paper work right after 72hrs. We have all the emails saved between this customer and us and what this customer wants is to get money back or they will make all kinds of FALSE accusations unless we give them what they want. Sorry but we do not tolerate any threats that will come our way! Thank you management at Prestige Auto Sales.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I'm sorry, but the terms and conditions of the sale were changed when, because of mechanical issues with the car, I was promised the refund of the $295 deposit by Alex if I decided to return the car.  This was offered to me by Alex because of the isssues with the car, and was not your everyday transaction when the deposit is non-refundable. The statement made by the dealer about not offering to refund the deposit  in his last reply is completely untrue. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I am not making false claims.  Check was not dated and was told that I had a specific time to come in to make the payment or come in and date check.  We only followed what was told to us and because the employee is not there any longer and can't be held accountable for his actions.  We did not know about specific rules regarding what paperwork meant but whenever we had an issue the salesperson we worked with fixed issues that weren't in scope and assured us that the dealership would make things right.  If employee was still there we wouldn't have this issue.  We asked dealership to contact employee to verify our agreement and was told they don't know where he is and then asked us did we have a contact number for him cause they didn't.  Things were crazy since we got a call from the bank asking us to confirm information that the dealership said and we had to tell them that they were given incorrect information.  As things keep popping up I am dissapointed with the business practices of this company and will not do business ever with this company again and will not recommend them to anyone .
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Due to mechanical problems with the vehicle that were discovered previous to the sale, it was guaranteed to me by the dealer, that if I chose to return the vehicle under their 72 hour return policy, that my $295 deposit would be fully refunded. I would not have purchased the vehicle without this guarantee. After deciding to return the vehicle due to many undisclosed problems, the dealer refused to refund the $295.   
Regards,
[redacted]

This letter is to confirm the customers statement, that they did gave the check for vehicle taxes made out to PENNDOT. Customer is always advised , that they can choose the PENNDOT approved form of the payment for they vehicle taxes. All the registration paperwork goes out to the...

PENNDOT for processing withing approved time frame by PENNDOT. If customer chooses to change the payment method, they can do so within approved time frame by PENNDOT. In this case customer absolutely gave the personal check as a form of the payment for the PA state vehicle taxes, if they wanted to replace check with a cash they had to do it within approved time frame by PENNDOT. Not going to brake the law for any of the customers and hold registration paperwork not processed on time by risking customer vehicle registration to be suspended, since vehicle is financed by financial institution, we also have obligations to them, to process vehicle registration with a lien, so they can receive the title and most important so the PA state gets vehicle taxes on time. If customer writes a check for vehicle taxes knowing it will overdraft an account when PENNDOT will cash it, its very irresponsible and ignorant to blame it on anybody else for handling your own finances. The real issue that triggered this Revdex.com complaint, customer claims that sales person promised orally , first oil change and inspection for free (ID [redacted]). This kind of extortion, that customer trying to involve the Revdex.com bureau, to resolve the issues, that customer is responsible to take care on their own, it's not tolerated by our dealership. Customer wants complimentary service as a desired settlement ? Absolutely NO. We don't tolerate these false accusations from the customer and from unrelated issue. FREE Complimentary service for customer to be rewarded for they irresponsibility, ignorance, false accusations ? NO. Dealership will take this matter very seriously if this harassment won't stop from the customer. Thank you.