Prestige Auto Sales, LLC.

Review: Gave company an undated check for hold and was to bring cash to pay for taxes, title, and tags, and check was altered(dated) and mailed without my consent or knowledge. Action caused an overdraft in my account. Company has some questionable business practices. After further review of paperwork concerned over purchase legality.Desired Settlement: Been very flexible with the company and would like them to honor verbal agreement that Salesperson promised.

Business

Response:

This letter is to confirm the customers statement, that they did gave the check for vehicle taxes made out to PENNDOT. Customer is always advised , that they can choose the PENNDOT approved form of the payment for they vehicle taxes. All the registration paperwork goes out to the PENNDOT for processing withing approved time frame by PENNDOT. If customer chooses to change the payment method, they can do so within approved time frame by PENNDOT. In this case customer absolutely gave the personal check as a form of the payment for the PA state vehicle taxes, if they wanted to replace check with a cash they had to do it within approved time frame by PENNDOT. Not going to brake the law for any of the customers and hold registration paperwork not processed on time by risking customer vehicle registration to be suspended, since vehicle is financed by financial institution, we also have obligations to them, to process vehicle registration with a lien, so they can receive the title and most important so the PA state gets vehicle taxes on time. If customer writes a check for vehicle taxes knowing it will overdraft an account when PENNDOT will cash it, its very irresponsible and ignorant to blame it on anybody else for handling your own finances. The real issue that triggered this Revdex.com complaint, customer claims that sales person promised orally , first oil change and inspection for free (ID [redacted]). This kind of extortion, that customer trying to involve the Revdex.com bureau, to resolve the issues, that customer is responsible to take care on their own, it's not tolerated by our dealership. Customer wants complimentary service as a desired settlement ? Absolutely NO. We don't tolerate these false accusations from the customer and from unrelated issue. FREE Complimentary service for customer to be rewarded for they irresponsibility, ignorance, false accusations ? NO. Dealership will take this matter very seriously if this harassment won't stop from the customer. Thank you.

Review: Purchased vehicle with a 72 hour full refund policy. There was a $295 non-refundable deposit that was made. In negotiating with the dealer because of problems with the car prior to purchase, I was told in no uncertain terms, that after driving the vehicle home from Florida to NY, that if I wished to return it, they would also refund the $295 deposit. After many issues with the car while driving it home, I decided to return the car because of the many undisclosed problems. At this time I was told they would not return my deposit.Desired Settlement: That dealer refund $295 as promised.

Business

Response:

To Whom it may concern, we sold vehicle to this individual with 72hrs guarantee OUR SITE CLEARLY STATES THE FOLLIWING... This vehicle purchase comes with a 72-Hour Unconditional Satisfaction Guarantee. We have instituted the policy of this Money-Back Guarantee to help ease the apprehension of an online purchase. This will allow time to drive, examine and get comfortable with your new vehicle. This Guarantee period starts when the vehicle is picked up, or at the time that delivery is received. If your vehicle was shipped to you, we need only be informed within 72 hours of receipt, with return shipping scheduled immediately. We have only two requirements pertaining to this guarantee. The vehicle must be paid in full according to the terms indicated in the Payment section, and the buyer will leave feedback immediately following the guarantee period. Your feedback is a small token of appreciation for our efforts to provide a quality product. Other than the 72-Hour Guarantee and the eBay warranty coverage stated, all online vehicle sales are AS-IS with no warranty expressed or implied by the seller. The mileage stated is guaranteed accurate within plus 300 miles. The title is guaranteed to be free and clear of liens or encumbrances.sO, NOT SURE what this customers problem is but not only that he burned the engine on the vehicle and coasted us $1,500 in engine repairs so if anything this customer owes us money at return of his vehicle by getting full refund on his auction and we have all docs to prove. Thanks Alex

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Due to mechanical problems with the vehicle that were discovered previous to the sale, it was guaranteed to me by the dealer, that if I chose to return the vehicle under their 72 hour return policy, that my $295 deposit would be fully refunded. I would not have purchased the vehicle without this guarantee. After deciding to return the vehicle due to many undisclosed problems, the dealer refused to refund the $295.

Regards,

Business

Response:

Here is our Terms and conditions:PLEASE READ CAREFULLY: The terms and conditions of the transactions are as follows: Successful high bidder should contact us within 24 hours after the auction has ended to make arrangements to complete the transaction. Within 24 HOURS following the end of auction, a $295 NON REFUNDABLE DEPOSIT shall be received in the form of cashiers-check, certified funds, money orders cash in person or credit card.We do not refund deposits customer got a full refund for the vehicle $295 was title transfer/buyers fees which are non refundable and that information is posted nothing was promised to the customer as far as he will get the deposit back. Unless he has that in writing. Thank you

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I'm sorry, but the terms and conditions of the sale were changed when, because of mechanical issues with the car, I was promised the refund of the $295 deposit by Alex if I decided to return the car. This was offered to me by Alex because of the isssues with the car, and was not your everyday transaction when the deposit is non-refundable. The statement made by the dealer about not offering to refund the deposit in his last reply is completely untrue.

Regards,

Review: I purchased a vehicle thru [redacted] on August 19 and the car was delivered on August 21. Prestige Auto Sales advertised the vehicle as "smoke free" and "rust free". Both were erroneous. The car's interior reeked with smoke. The engine and under carriage was heavily rusted. The overwhelming smoke odor was immediately (upon delivery, Aug 21) reported to Alex (Salesman), who tried to blame it on the delivery driver smoking in the car. I insisted the man was not smoking and it was a stale smoke odor. He said he wanted to make it right and would pay $100 for the interior to be detailed. Within 5 hours of delivery, the power steering started making a terrible noise. My mechanic determined the power steering fluid was completely empty. The reservoir was filled and the noise stopped only to be empty and non functional in a matter of hours. This time the mechanic determined the car had so much rust, they refused to work on the vehicle and referred me to a Lexus dealer. I called Alex and reported the power steering problem, again he said, "he wanted to make it right and to take the car to get the power steering fixed and he would pay for it but not to take it to a dealer". I took it to a 2nd repair shop, they sent me pictures of the rust and they too refused to fix the car due to the excessive rust. I asked for the money to be refunded and I would pay for the car to be returned, Alex refused. I finally found a repair shop that repaired the power steering line, where the line was rusted in two. I called Alex and told him I could get the car detailed and power steering fixed for $200.00 and asked him how he was going to pay, when he informed me "Go online and post a positive review and I'll put $200 in your paypal account". I replied, "posting a positive review was never part of making it right. I did promise to post a positive review after he made good on the $200. Alex refused and said " he wasn't going to give me $200 until he was given a positive review".Desired Settlement: I would have never bid on the car if the car had been advertised truthfully. I want my money refunded and will pay for the car to be returned.

Business

Response:

To Whom it may Concern. When this vehicle was sold customer had 72hrs full money back guarantee. We have absolutely no idea what went on as far as smoke smell goes or the rust on the vehicle we inspect all our vehicles and this vehicle had no rust with only 20,000 miles on it if, it did and that's why the power steering went bad there is no way it would cost $100 to fix power steering so, this makes us very suspicious weather this customer was telling us the truth there were never no receipts of any kind to indicate that there was any mechanical problems with the vehicle as far as smoke goes that couldn't be proved and we decided to pay for a full detail which would cost not more then $100 just to make this customer happy but the customer was simply trying to extort the money with out having any proof of fixing the vehicle. We explained to the customer that after 72hrs its theirs to keep since we process the paper work right after 72hrs. We have all the emails saved between this customer and us and what this customer wants is to get money back or they will make all kinds of FALSE accusations unless we give them what they want. Sorry but we do not tolerate any threats that will come our way! Thank you management at Prestige Auto Sales.