Prestige Automobiles, Inc.

Revdex.com:At this time, I have not been contacted by Prestige Automobiles, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:I contacted Prestige Toyota and was able to negotiate a settlement that involved my paying for half of the proper repair to my vehicle, which was a complete engine replacement.  I maintain my complaint that Prestige provided misinformation that prevented me from making an...

informed decision about the repair to my vehicle and have irrevocably harmed my ability to seek reimbursement by not providing me with adequate documentation of the damage to my vehicle from the failed oil cooler pipe if Toyota subsequently issues a recall on the oil cooler pipe.  I maintain that Prestige provided no positive communication and rendered completely inadequate customer service throughout the entire 2 months that it took for me to negotiate a solution that included my paying for half of the cost of a proper repair that I believe Toyota and Prestige shared a larger financial responsibility.  At this time, my complaint, ID [redacted] regarding Prestige Automobiles, Inc. can be closed.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all my appointment is not Sat. 12/**/15, it is Fri. 12/**/15 at 1:30 PM with Brian M[redacted]. At this point I do not know what is going to be the resolution if any. All I was told by Brian was that he wanted an appointment to "discuss the lease". Since that time I have rec'd another bill, on 12/**/15, which I attached. So now I am being charged tax $95, on the "excess wear & tear " in dispute and also on the disposition fee of $400.  I'm not sure why these items would be "taxable". But at this point, the discussion has not taken place yet, and there has been no resolution.  [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...I have asked Brian  our Hyundai Lease Termination point person to reach out
to this customer and set up an appointment to review her complaint.  To the best of my knowledge
an appointment is set for this Saturday December **, 2015

Review: I dropped off my car at this Toyota dealership to have a repair on my radiator, they then told me they will need to brake my air conditioner in order to fix it. (They had accidentally already broke it, and were trying to get approval for doing so)

They charged me $800 (full price) for the radiator fix and left me in the summer with no AC! After I complained about the terrible experience they said they would take the car and give me a good price on the AC fix that was working great when I brought it to them. They called back saying that the hose they broke was a $650 dollar fix (for a hose!) that they would be kind enough to split that with me since they caused the problem. I replied that the entire fix should be done for free since they broke it. They said no and returned my car without the grill! I asked about the grill and they said sorry we forgot to put it back on. I asked (sarcastically) if they were going to give me a good price on my grill that they didn't put on.Desired Settlement: Fix AC no charge

Business

Response:

This customer’s vehicle was towed to our Dealership overheating due to leaking radiator (possible blown head gaskets) Our mechanics could not get the A/C line off the condenser which has to be removed prior to replacing the radiator. We completely explained this issue to the customer and the customer was given the opportunity to replace the line, with the understanding this line had to be removed in order to repair his vehicle. It was also clearly explained to the customer that failure to do so would have resulted in major engine damage. Customer declined the A/C line repair as it was winter and A/C was not needed at the time. Our employee, [redacted] is a neighbor of this customer, and brought the vehicle in a week or so ago. [redacted] already offered to repair the A/C at 50% of the estimate, which I told [redacted] was a mistake. We have no way to know if other parts have been compromised (compressor, condenser or other a/c lines)and as result I would not guarantee the A/C would work after the line was replaced. Customer is expecting a free repair when we had him informed all the way through of the necessary repairs and the costs involved. The receipt he signed has the notes/ concerns of the line and the cost to repair.

Sincerely,

Review: The Internet sales manager told me she would give me $200 off if I came to check out the car. they would not honor that when purchasing car.Desired Settlement: Honor the offer

Review: My daughter was required t put cash down to hold a vehicle. I gave the sales rep my credit card to use as a hold with the understanding that the money was to be put back on my card when the deal was done. Instead accounting put my $500 in the paperwork as a down payment without my knowledge let alone my ok. When my daughter signed off on the papers she was assured that I was getting my money back n my card within 48hours.no one told her that it was on the paperwork she signed off on. It wasn't her money therefore should have never been added without my knowledge.Desired Settlement: I would hope that a business such as this own up to what they did and return my $500. I realize this leaves them short,but it was there mistake so they should take that burden and not the consumer

Review: Was overcharged for an oil change on a Lexus rx300 and also put the wrong oil in and too many quarts of oil. When I asked why charged me more money [redacted] told me because my Lexus took so much oil. So I then said that is another problem I have, vehicle is suppose to only have 5 quarts of oil and you guys put in 7 and also you used 5w 20 and cap as well as manual says 5w 30. He then said oh I'm positive you got the right oil and quantity I just input those numbers. So I then asked,"why did you just tell me 10 seconds ago that I was charged more for my oil change because of the amount of oil. You said I took more oil than usual cars and now you are saying that no you did only put in the 5 quarts".He said "well there is nothing to do but tell you it's the right way and right oil, I'm not doing another oil change".I went on to explain that the list of problems given regarding the vehicle did not make sense... They said vsc light was on and it is not and was not when I arrived or drove the two hours from NJ. Also that the 2011 corolla I also had them do an oil change and tire rotation at that same time has now had the low tire pressure light come on. The pressure was only 29 in one tire and the rest was 32. I put air in tire and light is still on. He said that happens when it's cold. I have never had that happen and it just happend when I left the dealer. He said he remembered me from my tundra which the frame was replaced. And that I was not happy then and I'm not happy now so I should go somewhere else. (The tundra they had 2-3 months and when they finally call to tell me it's done he wants me to fix a bunch of other stuff totaling almost $6000. So I had them fix shocks so I could leave dealer and brought to my ase certified mechanic who only found a few of their things to fix and was only about $800). So after telling me to go somewhere else and that he won't redo oil change I asked to speak with supervisor and he said "no I don't think so". I said, "you can't deny me the right to speak with your supervisor". He said "yes I can". Then hung up. I called back and asked the receptionist if I could speak with the supervisor or manager of the Toyota service dept, after a short wait I was put back through to [redacted] who told me, "I spoke with [redacted] and he said the same thing that you should go somewhere else". I said " then I would like to hear that from him before I contact the Revdex.com". He said, "no and don't call back here again". So I called back a few minutes later and asked the receptionist to relay a message to the supervisor of the service department that [redacted] was refusing to let me speak with him and I would be contacting the Revdex.com. I then thanked her and said have a nice day.Desired Settlement: I would like an apology for the way I was treated. I am having my mechanic look at lexus now to see if the oil change they did will be ok or what I should do about the wrong oil and too much oil. I would not trust them at this point to bring my car back there so I really just want to make sure that they know how their customers are being treated.a refund would be great especially if I have to get another one to fix the problem. It's is also would be nice if they would tell me how I get the low pressure light on my 2011 corolla to go out. This car and tires only have 25k miles and now I have this problem.

Review: Returned leased car at end of lease period, 11/**/15 now being charged $790.00 for normal wear & tear on 3 year old car, plus $345 of that is for tires that I personally placed on the car during the lease period ( 2012 - 2015) . I purchased these tires after 1st year of lease from the dealer of the lease, now they want me to pay for wear & tear on my own tires. They have the original tires in their stock, and have reminded me of that every time I took the car in for required service. When I called to inquire about this I was given the run around that the dealer does not submit the bill or appraisal to me, that it comes from Hyundai Motor Finance in California. And I also cannot have an appraisal done on my own because the car was shipped out to auction on 12/*/15. I rec'd my letter & bill on 12/*/15. I had to sign for it.Desired Settlement: Absolution of bill. And absolutely no report to credit. I currently have a credit score of 816 and I do not want any discrepancy on that

Business

Response:

Tell us why here...I have asked Brian our Hyundai Lease Termination point person to reach out

to this customer and set up an appointment to review her complaint. To the best of my knowledge

an appointment is set for this Saturday December **, 2015

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all my appointment is not Sat. 12/**/15, it is Fri. 12/**/15 at 1:30 PM with Brian M[redacted]. At this point I do not know what is going to be the resolution if any. All I was told by Brian was that he wanted an appointment to "discuss the lease". Since that time I have rec'd another bill, on 12/**/15, which I attached. So now I am being charged tax $95, on the "excess wear & tear " in dispute and also on the disposition fee of $400. I'm not sure why these items would be "taxable". But at this point, the discussion has not taken place yet, and there has been no resolution. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Car was sold with a [redacted] report stating no repairs done to vehicle. Vehicle was respainted and the paint is beginning to chip.Desired Settlement: Want the vehicle repainted correctlly.

Business

Response:

Customer purchased this preowned vehicle 6 months plus ago and call recently to complain

about paint peeling . Dealer does not feel it is responsible for this condition and regardless

the amount he is seeking for repair is excessive. Customer has taken vehicle to his body shop and dealer has

never seen vehicle since customer has taken delivery.. Conversations have been at best contentious . Dealer

will not be assisting in this repair.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When vehicle was bought I was told

there wasn't any damage to vehicle and was handed a [redacted] report stating as

such. Now it turns out in only a few short months the paint is peeling. Six

months is relatively a short time period for paint to start to chip and crack.

I was told by another dealership that the inside doorjam, rear quarter panel

and rear bumper was all re sprayed and there is significant over spray

underneath the vehicle. This is an excessive paint repair and should have been

noticed when they did their inspection of the vehicle and reported to me, the consumer . I had 2 conversations with 2 different employees at the dealership, [redacted]and [redacted]. During the conversations they never asked for me to bring the

vehicle in for an inspection and see what I was talking about. They just flat

out said we will not fix the vehicle, so I don't know how they could dispute the

amount it would take to repair the car correctly. I have left several voice

messages for the [redacted], but he never responded back to me so I was

forced to file this complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Once again the customer bought a pre owned vehicle 6 months ago and counting ..we relied on 3rd party sources

for vehicle history .. per his response we made that/those available to him .. Toyota Motor Company would

have disqualified the vehicle for its Certified Preowned Program if the vehicle had "excessive" damage prior..

over spray may be from the prior owner ( not us) painting bumpers.. .. The vehicle . we are sure is mechanically ok

and except for the alledged "overspray " its physically ok... to say we should be inspecting for overspray

in light of a clean [redacted] report is not realistic and.or practical..

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Another smoke and mirror answer.

Yes it was about 9 months ago since I bought the car. I noticed the paint

chipping about 2 months ago, but what you are saying is that yes paint will

start to chip in 7 months? No physically the car isn't ok because the paint is

chipping. Im not complaining about the under car "alleged" over spray. What im saying

about the "alleged" over spray is, there is a large part of the car that was re

sprayed and that the part that was repainted it is now chipping. Once again im

complaining about paint that is chipping not "alleged" over spray. I've had the

car just 9 months and I have excessive paint chipping. This is [redacted] clean and

Toyota Motor Company Certified Pre-Owned vehicle. I bought the car on these

principles. There is no way the paint should start to chip and peel on a vehicle

in just a few months. I bought the car from a dealer to avoid headaches such as

this and now I've got a nothing but headaches. The dealership should stand behind the vehicle they sold.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Recently my husband and I purchased a 2016 Hyundai Tucson car at Prestige Automobile in [redacted]. From the moment we arrived in the showroom and were greeted by Jim F[redacted], Product Specialist, we knew we were in for a very positive experience. As soon as we explained to Mr. F[redacted] what we were looking for in a car, he set out in a very professional way to look for our new vehicle. There was absolutely no pressure to sway us from what we wanted. The whole process went smoothly, and when we finally decided on the perfect vehicle for us, Mr. F[redacted] spent an incredible amount of his time showing us all the new features of the car until we were comfortable to leave the lot. We were also assured that if the need arose Mr. F[redacted] would be available to answer any questions or concerns we might have. I highly recommend Prestige Automobiles of [redacted] as the place to purchase your next vehicle from!