In regard to case ID number: [redacted],
1. Your office is probably aware that the State of Virginia allows “AS IS" sales. We at Prestige Certified Motors do everything possible to present all known information to our customers during their visits and test drives. We also offer extended...
warranty to most of our cars due to availability of the third party.2. All of our cars are sold with Virginia State Inspection and/or Virginia rejection with the explanation of the rejection for the customers.
In connection to [redacted]'s complaint, she bought the car “AS IS" with Virginia Inspection and during the sale, she agreed and signed all of our documents; including the dealer disclaimer addressing “PRESTIGE CERTIFIED MOTORS, INC, IS NOT RESPONSIBLE NOR DOES IT GUERENTEE PASSAGE OF ANY OTHER STATE INSPECTION OTHER THAN THE CMMON WEALTH OF VIRGINIA’S. Being said, a day later, she started complaining about such an issue. I, Temor, the store manager offered her to take the car to any VA State Inspection stations to see what they said and she refused. We also offered her up to $1000 towards the fixing of Tires and axles which we still stand for, she refused again and said “Why don’t you take the car back and charge me $2000”, and we refused due to our Final Sale Policy.
In summary, documentation beats any conversation almost all the time and within the legal community, documentation carries the highest standard. We complied with all the rules and regulation set forth by the Commonwealth of Virginia and our documents show [redacted]'s signature numerous times on “AS IS" documents. I am sorry that she is not happy with her purchase.
Thank you in advance for your review of this information and attached documents and should you feel it necessary to contact us further, do not hesitate to write or call.
Respectfully, Temor A
Owner/store manager
In regard to case ID number [redacted]This customer is accusing us by saying that this unit has a fraudulent Virginia Inspection sticker. We strongly disagree with her accusing us with such a problem and as our previews respond back in 11/25/2014, we offered the customer:
1. Take the car to any Virginia State Inspection Station and let them inspect the car again as a second opinion.2. Customer stated previously that the car is not safe to drive based on broken axel boot and four dry rotted tires while the car we sold to her had 52025 miles. Can she prove by showing that she has not driven the car more than 50 miles which is more than enough from our location to her home? (picture of odometer needed as a proof)
3. All being said in above, we also offered her up to $1000 toward the purchase/repairing the axels and four tires based on providing proof of the purchase. (based on our Goodwill Repair) 4. Please kindly review the documents that she has signed and agreed during the period of delivery back in 11/04/2014. We still stand for the offer (3) until the 15th of January, 2015.
Respectfully,
Temor A
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Prestige Certified Motors has had similar safety complaints in the past. They have had previous investigations regarding fraudulent inspection stickers on their vehicles. They seem to have a pattern with frauding the public with their unsafe vehicles. An example needs to be made of this dealership in order for them to realize the severity of the situation.
They are under a current VA State Inspection investigation as well.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
This is still under investigation with Virginia Safety, and they have been in touch with me. It will also be turned over to the Attorney General's office.
Regards,
[redacted]
In regard to case ID number: [redacted],
1. Your office is probably aware that the State of Virginia allows “AS IS" sales. We at Prestige Certified Motors do everything possible to present all known information to our customers during their visits and test drives. We also offer extended...
warranty to most of our cars due to availability of the third party.2. All of our cars are sold with Virginia State Inspection and/or Virginia rejection with the explanation of the rejection for the customers.
In connection to [redacted]'s complaint, she bought the car “AS IS" with Virginia Inspection and during the sale, she agreed and signed all of our documents; including the dealer disclaimer addressing “PRESTIGE CERTIFIED MOTORS, INC, IS NOT RESPONSIBLE NOR DOES IT GUERENTEE PASSAGE OF ANY OTHER STATE INSPECTION OTHER THAN THE CMMON WEALTH OF VIRGINIA’S. Being said, a day later, she started complaining about such an issue. I, Temor, the store manager offered her to take the car to any VA State Inspection stations to see what they said and she refused. We also offered her up to $1000 towards the fixing of Tires and axles which we still stand for, she refused again and said “Why don’t you take the car back and charge me $2000”, and we refused due to our Final Sale Policy.
In summary, documentation beats any conversation almost all the time and within the legal community, documentation carries the highest standard. We complied with all the rules and regulation set forth by the Commonwealth of Virginia and our documents show [redacted]'s signature numerous times on “AS IS" documents. I am sorry that she is not happy with her purchase.
Thank you in advance for your review of this information and attached documents and should you feel it necessary to contact us further, do not hesitate to write or call.
Respectfully, Temor A
Owner/store manager
In regard to case ID number [redacted]This customer is accusing us by saying that this unit has a fraudulent Virginia Inspection sticker. We strongly disagree with her accusing us with such a problem and as our previews respond back in 11/25/2014, we offered the customer:
1. Take the car to any Virginia State Inspection Station and let them inspect the car again as a second opinion.2. Customer stated previously that the car is not safe to drive based on broken axel boot and four dry rotted tires while the car we sold to her had 52025 miles. Can she prove by showing that she has not driven the car more than 50 miles which is more than enough from our location to her home? (picture of odometer needed as a proof)
3. All being said in above, we also offered her up to $1000 toward the purchase/repairing the axels and four tires based on providing proof of the purchase. (based on our Goodwill Repair) 4. Please kindly review the documents that she has signed and agreed during the period of delivery back in 11/04/2014. We still stand for the offer (3) until the 15th of January, 2015.
Respectfully,
Temor A
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Prestige Certified Motors has had similar safety complaints in the past. They have had previous investigations regarding fraudulent inspection stickers on their vehicles. They seem to have a pattern with frauding the public with their unsafe vehicles. An example needs to be made of this dealership in order for them to realize the severity of the situation.
They are under a current VA State Inspection investigation as well.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
This is still under investigation with Virginia Safety, and they have been in touch with me. It will also be turned over to the Attorney General's office.
Regards,
[redacted]