Prestige Electric Co

Zachary came out and inspected our roof, he was on time, very courteous, and did a thorough inspectionWe have used quality roofing in the past, Josh and his wife are very professional, kind, and do a great job! We definitely recommend them to do any job on your roof

Terrible customer service as usual Local stations would come and go for several days Called Mediacom and was told it would be SIX days until they could get someone to look at it On arrival of tech I explained to him what had happened the last time we had a similar incident(tech visits by Mediacom and one no-show that I had to take time off from work for) that was resolved on the 4th visit when the tech went outside and discovered the problem was in the wiring coming down the pole I also had to have them back a 5th time to repair the damage they had done on the previous visit Mediacom attempted to charge me a service call for this final visit I asked that the tech check the outside wire again before he left He refused to do so While here the only thing he did was change the ends of several cables that go from a spliter, replace the spliter and replace a transformer He told me that if that didn't work the next time I would not have to wait so long for a tech to come out again(obviously either a liar or doesn't know what he was talking about) Had local stations for less than hours before they went out again Called Mediacom again...another days before they could have someone available Different tech this time Explained problem to him After doing a quick internal check went to the line coming down the electric pole and found that there was a problem that he would have to get the maintenance people to fix When he left we had all stations available Guess the first tech was too lazy to get his ladder off the truck But like I said, terrible, and unfortunately, customer service from Mediacom

Mediacom's so-called "business" services are among the worst I've ever experienced We have had more downtime, packet loss, unreliable service, and substandard customer service with Mediacom over the past months than with any other provider I've ever worked with Their recently launched "gigabit" initiative in the state of Iowa has actually rendered many locations without usable service and sent their technical support and maintenance teams into a scramble to identify and attempt to resolve inadequacies in their equipment Attempts to reach points of contact that are actually empowered to resolve said issues are nearly impossible and when reached do not return phone calls when promised, cannot answer questions about when issues will be resolved, and do not resolve issues in a timely manner