Prestige Imports

New visors have been installed compliments of the dealership We believe the customer has been satisfied at this time

We are truly sorry [redacted] feels as he does In response:1) There of course is no such "tactic" as using time as a weaponNot sure how how that can be quantified Did you find the car of your choice upon immediate arrival? Did you agree on the price immediately or was there a negotiationWas the dealer busy that day and had to wait for customers ahead in the process to go through finance? Buying a car is a slow and thorough process The faster it goes the better for both parties.2) The window sticker (attached) lists Summer performance tires as part of the 19" [redacted] Sport wheels....clearly says "Summer tires" 3) During the Summer of [redacted] promotion - the first payment is madeIn the case of this lease, it is the payment due at startHe is correct that he has remaining payments - however the first one was due a month laterThe money [redacted] put down was a capitalized cost reduction which figures in to what the payment ends up being He has days to make the payment and at this time is not delinquent however his payment will need to be made BEFORE Oct 25th

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ We initially replaced the power steering pumpAs can be common in older cars with higher miles, other parts related to major components can be worn, but not have visible signs of failureIn this instance, the second repair (high pressure line), which connects to the pump, was showing no sign of failure at the time of original inspection, and therefore was not recommened to be replacedHowever, once the new pump was installed, and original factory spec pressure was restored to the system, the hose failed due to fatigue We understand and appreciate [redacted] ***'s concerns and attempted to minimize his expense by not over-recommending upon initial inspectionIt is our belief that the vehicle is now operating without issue as related to these repairs which evidences the fact that both repairs were needed We did fail to mention to [redacted] at the time of original inspection that there could be a secondary issue after the pump is replaced; for that, we most certainly apologizeThe service consultant who helped [redacted] has been coached accordingly As a gesture of goodwill, we are happy to extend to [redacted] a service credit in the amount of $toward future service needsThis will be notated in his customer profile and will not have an expiration date Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still do not believe that the problems that occurred the second time were not tied to the initial repairThe fact that the same problems recurred just ten days after the repairs were initially completed tells me that the initial repairs were faulty, regardless of if it was a separate part within the power steering mechanismThose that I've asked, that have more mechanical knowledge than myself tend to agree While a credit towards future repairs is a nice, gesture, it ultimately does nothing for me, because I can no longer bring my vehicle to a repair shop that I cannot trustI don't think that my experience was malicious, nor was it intentionally faulty repairs, but I also don't think that it was fair treatment for a customer that has given so much business to this companyIf the vehicle started acting up, months after the repair then I would give the business the benefit of the doubt; however a mere week and a half gives me confidence that the first repair was not properly done At this point, I guess it is what it isI will have to cut my losses and work hard to recoupI cannot withdraw my complaint, however, because I still feel that I was severely wronged as an extremely loyal customer