Prestige Insurance

May 20, [redacted] Pkwy Unit *Laguna Hills Ca 92653In response to the complainant, we deeply apologize for the misunderstanding and lack ofverifying on our behalfAs the complainants statement states, the service fee being charged was $80but by grammatical mistake by one ofthe tax preparer's there was a typo which turned the service feeat $We see that the complainant wants full refund and refuses to pay for the overall service.Unfortunately, as a business, we indeed did our job so we can only approve the amount of $705REFUND which translates into $prep fee and $bank fee, since the taxpayer chose to purchase thebank product, which is money that we do not collect on our behalfWe are not refusing refund but wedo want to be fairAs in our behalf, our goal is to strive for and build better customer relationsThis onetime experience definitely opened up our eyes, as to the actions we need to implement within ourpersonnelWe have already called client numerous times to come pick up a check from our office withno response on her be halt Our goal is to maintain customer satisfaction and we will be more than happyto issue her a REFUND.Thank you for your understanding.Sincerely, [redacted]

May 20, 2015[redacted] Pkwy Unit *Laguna Hills Ca 92653In response to the complainant, we deeply apologize for the misunderstanding and lack ofverifying on our behalf. As the complainants statement states, the service fee being charged was $80but by grammatical mistake by one...

ofthe tax preparer's there was a typo which turned the service feeat $880. We see that the complainant wants full refund and refuses to pay for the overall service.Unfortunately, as a business, we indeed did our job so we can only approve the amount of $705REFUND which translates into $80 prep fee and $95 bank fee, since the taxpayer chose to purchase thebank product, which is money that we do not collect on our behalf. We are not refusing refund but wedo want to be fair. As in our behalf, our goal is to strive for and build better customer relations. This onetime experience definitely opened up our eyes, as to the actions we need to implement within ourpersonnel. We have already called client numerous times to come pick up a check from our office withno response on her be halt Our goal is to maintain customer satisfaction and we will be more than happyto issue her a REFUND.Thank you for your understanding.Sincerely, [redacted]

Review: This company did my tax return and I only had aggree to pay $80 for their services but it turns out that they are charging me $880!!! I had talk to them but nothing has been done about it.Desired Settlement: I want my $880 dollars back as soon as possible because I refuse to pay $80 for someone to be stealing money from me.

Business

Response:

May 20, 2015[redacted] Pkwy Unit *Laguna Hills Ca 92653In response to the complainant, we deeply apologize for the misunderstanding and lack ofverifying on our behalf. As the complainants statement states, the service fee being charged was $80but by grammatical mistake by one ofthe tax preparer's there was a typo which turned the service feeat $880. We see that the complainant wants full refund and refuses to pay for the overall service.Unfortunately, as a business, we indeed did our job so we can only approve the amount of $705REFUND which translates into $80 prep fee and $95 bank fee, since the taxpayer chose to purchase thebank product, which is money that we do not collect on our behalf. We are not refusing refund but wedo want to be fair. As in our behalf, our goal is to strive for and build better customer relations. This onetime experience definitely opened up our eyes, as to the actions we need to implement within ourpersonnel. We have already called client numerous times to come pick up a check from our office withno response on her be halt Our goal is to maintain customer satisfaction and we will be more than happyto issue her a REFUND.Thank you for your understanding.Sincerely, [redacted]