Prestige Land Rover, Inc.

Customer was refunded in full on February 1,2017we offer days full refund for any reason and if customer has a problem we cannot rectify we will issue full refund

The watch is 100% authenticUnless you can provide information from Rolex themselves, we will not accept or consider a returnCustomer wanted to return the watch after the day return policy because he said he needed the money, now he is claiming the watch is not authenticIf any parts of a watch sold are not aftermarket it is always stated in our listingThis particular watch has no aftermarket parts and is 100% original

From: *** *** [mailto:***] Sent: Monday, April 25, 8:AMTo: Revdex.com Subject: Re: You have a new message from the Revdex.com of New Jersey in regards to your complaint #***. to the credit of the
Revdex.com this case was addressed shortly after the complaint was generated and I relieved a check for money owed , thank you *** ***

Hello Revdex.com,*** *** was issued a refund in February

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

We guarantee that all parts of the watch are 100% original RolexThis customer wanted to return the watch well after our day return policy and we told him we were unable to accept the returnIf any parts of the watch are aftermarket we specify in the listingDoes the customer have any copy of
the paperwork from Rolex stating that the dial is aftermarket?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The claim that this watch is 100% original is simply untrueThe seller was evidently either unaware that the watch they sold was unauthentic, or they deliberately misled meI have attached a picture of the watch they sold meIn the picture, you can CLEARLY see that the dial says "Swiss Made"Rolex did not make watches with "Swiss Made" written on the dial until AFTER However, this watch is from (as can be verified by both the documentation the seller provided and the serial number on the watch itself)It is therefore impossible that every part on this watch is 100% originalThat claim literally cannot be trueSo the question now is whether they accept my return or choose to go to court as I sue for a returnThe first option will obviously be less expensive for both of us, but I'm more than happy to take the second route in order to get my money back. I also inversely hope that Revdex.com takes note of this exchange, as the way this company has handled my complaint is simply disgustingI think it's clear that this company is not deserving of an A rating
Regards,
*** ***

Customer wanted a refund after the day return policy because he said he needed moneyWhen we told him that we could not accept the return because it was well after the day return policy, he then made a complaint to the Revdex.com that he wanted a refund because the dial is not originalWe are not going to accept a return based on accusationsWe asked him to provide proof, in writing from Rolex that it is not original and he has notThis watch is 100% originalIf there are ever any aftermarket parts we state this in our listingsThis particular watch has no after market parts on it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Nowhere in the paperwork supplied to me was the dial listed as aftermarket. Additionally, nowhere in the eBay listing for this watch was the dial listed as aftermarket. And, finally, none of the three people I spoke with at Quality during the purchasing process ever disclosed the fact that the dial was unoriginal. 
Regards,
[redacted]

We sold the watch with all original parts. We don't know what or if the customer has made any modifications to the watch since he has had it. Also, the customer contacted us wanting to return the watch after the 14 day return time simply because he needed money and since we declined, has made up this story about the dial not being original to the watch. So no, we will not accept any return / refund of any kind for this piece because there is nothing wrong with the watch and it is 100% original.

The customer has been refunded. Our Sales Manager Bill Gonyea would like to express his sincere apologies for the customer's negative experience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Again, this is untrue. I first purchased the watch on eBay and then realized that the seller is located in San Diego. After making that realization, I reached out to the seller and offered to come buy the watch in person with cash in exchange for a discount and no shipping charges. When I arrived at the shop, they refunded the eBay transaction and I gave them $4,000 cash. That completed the transaction.At this point in time, I am still in possession of the watch and have received no refund. In fact, the seller has resisted every attempt I've made to request a refund despite being confronted with the obvious fact that they sold me a watch which was not as advertised.
Regards,
[redacted]

March 30, 2017 Quality Diamonds of San Diego[redacted]861 6th Ave Suite 165San Diego CA 92101 In December, I spoke with [redacted] over the phone and sold a watch to him. I never spoke with his wife. The invoice, the charge, and the email address are all in his name.  The original sale date...

was December 23, 2016. As stated on the [redacted] listing, there was a 14-day return policy for the item. Returns are accepted up to 14 days for any reason. [redacted] contacted me in February, months after the sale about a few concerns. He had a concern about the bezel of the watch being loose, there was a part inside of the band that was dented, and also the color of the dots on the dial not appearing to be white enough. I told him on the phone that I could have the watchmaker take a look at the bezel and dented piece since the watch was still under warranty from us but regarding the color of the dial, there is nothing that can be done about it. The dots on the dial have changed color over time because this watch is old. The watch is from 1990. It is perfectly normal for the color of the dots to change over time. On February 15, 2017 I emailed [redacted] a return label to repair the other issues on the watch. I had several watch makers take a look at the watch to make sure the repairs were made correctly. In addition, I showed the watch to several dealers in regards to the dial and they all said the same thing, the color is normal. Furthermore, the [redacted] listing had PLENTY of photos of the dial in which you can see that the color of the dots are not super white which again, is completely normal for the year of the watch. [redacted] did mention that his wife bought him this watch in December and waited to give it to him for Valentines Day. When he contacted me yesterday on March 29, 2017 I told him I am sorry but we have a 14 day return policy for a reason. If his wife chose to not show it to him for several months after the sale that is beyond my control. (But like I mentioned before, I remember him calling and I sold the watch to him, not his wife). When I told him I also find it hard to believe that he did not see the watch until February because I specifically remember speaking with him on the phone about the watch and that I sold the watch to him, he told me that HE looked at the watch when he got it to see that it was a real Rolex and put it back in the box. Now he is claiming in his complaint that his wife was the one to open the box. Also, when I got the watch back for the repair, the bracelet was scratched and showed signs that it was worn by someone. [redacted] also filed a chargeback on PayPal and with his credit card company. Based on the evidence that I provided them, both PayPal and American express ruled in our favor. I am sorry that he is unhappy with the purchase now but it is simply way past our return date and we cannot accept a return at this time. Had it been a few days or even one week after the return policy period we would consider, but not months after the sale was made. When [redacted] called yesterday March 29, 2017 he was screaming at me and using very inappropriate language. I spoke to him for a while before choosing to end the conversation due to his language. Attached are: a few photos of the watch, which were on the listing that shows the color of the dots on the dial, a screen shot of the return policy, a screen shot of the original invoice dated December 23, 2016, and a screen shot of the email for the repair label I sent him showing he contacted me in February with his concerns. I would be more than happy to speak with you over the phone with any additional questions or concerns. Sincerely, Quality Diamonds of San Diego 861 6th Ave Suite 165 San Diego CA 92101 [redacted] ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In this case, I only have one question for the seller: if I obtain documents from an authorized Rolex dealer or watchmaker certifying that the dial on the watch you sold me cannot possibly be the same dial that was on this watch when it left the Rolex factory, will you grant me a full cash refund of $4,000?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have screenshots and pictures of the original eBay listing. I also have a screen recording of myself navigating to the listing and viewing the pictures that the seller originally uploaded. In those videos, you can see that the watch they were selling is precisely the same as the watch I currently have in my possession. You can see that I have made no modifications. More importantly, you can see in the seller's pictures that the dial was already unoriginal. In other words, I have irrefutable PROOF that the watch they sold me was not 100% original. Additionally, I have requested that eBay permanently archive the listing so I can utilize it as evidence when I file my lawsuit. This is not a bluff. If the seller would like to see the videos, I would be happy to provide them. I would like to be clear, going forward, that the seller understands this is a lawsuit they will inevitably lose if it goes to court. More directly: this is the seller's final chance to offer a refund. If we have not reached an agreement by the end of the day on Sunday, I will file a lawsuit in the San Diego small claims court for the full purchase price of the watch ($4,000), legal costs incurred by filing the lawsuit ($50), transportation costs incurred by the lawsuit and dealing with the seller ($50), and reparations for the time wasted by the seller's unethical and inappropriate handling of this situation ($200) for a total claim of $4,300 in damages.If the seller wants to reach me to arrange a refund, I can be contacted directly by phone at (734) 474-9637 or by email at [email protected]. If I haven't heard anything by midnight on Sunday, I'll begin processing the papers for the lawsuit on Monday.
Regards,
[redacted]

Hello Revdex.com,[redacted]'s vehicle was a special order dating back to October 3rd, 2015. He was advised prior to delivery that we had an extremely busy delivery and he should expect to be here for approximately 2 hours. Unfortunately, due to this being a special order in addition to the fact that he...

traded a vehicle back in October that we have since sold, we will be unable to refund his deposit (trade equity).

We have come to an agreement and I now have my check in my hand, please close this case

Review: on 6/5/2014 I purchased a 2004 acura rsx at Prestige Land Rover of paramus. my salesman was [redacted] during the process of the sale Mr. [redacted] was given my information needed for the sale. ex my license, reg insurance. I told mr. [redacted] that my license address was not current and I provided him with my current address which was listed on all my paperwork I provided him. during the transaction I dealt with business manager [redacted] at which time I relayed the information that was my address was incorrect for the 2nd time and again provided him with all my paperwork with my current address. the next day I contacted salesman [redacted] and asked when my registration would be in. he told me it would be sent to my old address. I replied to him that for the 3rd time that I do not live at that address and that I would need them to fix this mistake before it gets sent out. Mr. [redacted] told me that he was unable to fix the mistake and that it is not his problem! I tried to contact Mr. [redacted] and [redacted] and have left messages for both to return my call. and neither of them have contacted me. I am very displeased and don't feel like I received the service I should have gotten. before the purchase,during and after the purchase I told them the address was wrong and they still did not make the simple change and told me it's not there problem.

I do not know what else to do and I am asking for your help.

ps. the sales contract contains my current address if needed to prove that they failed to put it on my reg info.Desired Settlement: I would like them to fix the vehicle registration like they should have done from the start! I shouldn't have to pay to fix someone else's mistake and the customer service needs improvement. I would like a written apology from Mr. [redacted] for his poor service.

I would like my 250$ back for license and reg fees since I have to change it due to there mistake.

Business

Response:

We will look into this matter right away and see what transpired. We will look to see how we can accommodate the address change that was initially requested by the client. Many times the department of motor vehicle will not allow address changes being done by dealers and it has to be done by the customer. We will verify all the facts and get back to the customer with an update on the address change issue.

Review: [redacted]I purchased my 2011 LR2 VIN #[redacted] in February 2013 from Prestige Land Rover in Paramus, NJ. During the sale, I added on a preferred tire care warranty provided by "CNA National Warranty Corporation (CNA)". The preferred tire care warranty terms are 5 years for $1225.00. The cancellation policy states, "You may cancel this contract at any time by surrendering it to the dealer with a written request for cancellation...if the contract has been in your receipt for more than sixty (60) days, the dealer will make a pro rata refund less a thirty-five ($35) cancellation fee. This refund will be based on the elapsed time from the contract sale date." My contract number is: [redacted].

I sent a written request for cancellation to [redacted], the finance manager at Prestige Land Rover, on 9/15/14. Included in my email was reason for cancellation, a photograph of the odometer, and a copy of the contract. On 10/28/14 I sent [redacted] an email to follow up on my refund. He replied and stated, "I will look into it and let you know". On 11/17/14 I called [redacted] and again inquired about my refund. He told me that he would "look into it, that refunds usually take 8 weeks, and that refunds were delayed because CNA recently moved". On 12/31/14 I called CNA and they told me that my policy had not been cancelled and that they have not moved in 5 years.

I was given the phone number for [redacted], sales manager, by the woman who sold me my car, and I have left 2 voice mails for him. To date I have not had my phone calls returned. To date I have not received any refund of my policy. I currently live in Vermont which is 700 miles away round trip and I am therefore unable to visit this dealership myself.Desired Settlement: I am requesting the pro rata refund, less the $35 cancellation fee, that I am due. I am requesting that the elapsed time from the contract sale date be calculated based on when I sent in written request for cancellation, September 15, 2014. Per my calculation I am owed approximately $802.08.

I would like a refund check as soon as possible sent to the following address:

Business

Response:

Hello Revdex.com,[redacted] was issued a refund in February 2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: My wife and I purchased a 2010 LR2 from Prestige Land Rover on January 28, 2015. When we took delivery of the vehicle, the driver's side door molding needed repair, however, no technicians were available at that time. Because the dealership is so far from our house, Prestige and I agreed that I would have the molding repaired by another dealer and then submit the bill for reimbursement. The molding was repaired on January 31, 2015. I submitted the bil for reimbursement on February 2, 2015. It has now been six weeks, and we have not been reimbursed. I followed up with the sales representative several times throughout February. Each time, I was told that she would "check on it" or that it was "processing." On Monday, March 2, 2015, I spoke with the sales representative. She told me the check was being sent and would arrive by Friday, March 6, 2015. I still had not received the check as of that Friday morning. That day, I sent a letter to the sales representative and Prestige's general sales manager. I explained that I was reserving all rights and would be pursuing this type of complaint. On Monday, March 9, 2015, I spoke with the general sales manager. He said the check HAD BEEN CUT AND SENT and would arrive at my house no later than Friday, March 13, 2015. It is now Saturday, March 14, 2015, and we still have not received the check.

Prestige also owes us approximately $115 for overpayment of NJ registration fees that has also not been reimbursed after six weeks. The most disconcerting aspect about Prestige's conduct is that I have been consistently lied to over the past six weeks. I spoke with the general sales manager again this morning and he told me I should not "stress" about the reimbursement as much as I am. The amount of this reimbursement, total (with registration fee overage) is approximately $200. I am not "stressed" about the amount of money. I AM stressed about the fact that I have been lied to, repeatedly and that, now, somehow, I am the bad guy.Desired Settlement: I would like to be refunded, in full, what I am owed. I would also like an apology and an explanation of exactly why this took so long. I understand that it takes time to process certain things in the course of business. However, it should not take six weeks to issue a $200 check. I am most concerned with the reimbursement for the driver's door molding repair as it was part of the deal that was struck at delivery. If they were not going to agree to reimburse us for that repair, we may not have taken title. It was a key component of the deal that was struck and now Prestige is not living up to their end of the bargain. All that it takes is to send a check. I cannot keep getting promised a check at some point in the future.

Business

Response:

The customer has been refunded. Our Sales Manager Bill Gonyea would like to express his sincere apologies for the customer's negative experience.