Hello Revdex.com, [redacted] 's vehicle was a special order dating back to October 3rd, He was advised prior to delivery that we had an extremely busy delivery and he should expect to be here for approximately hoursUnfortunately, due to this being a special order in addition to the fact that he traded a vehicle back in October that we have since sold, we will be unable to refund his deposit (trade equity)
March 30, Quality Diamonds of San Diego [redacted] 6th Ave Suite 165San Diego CA In December, I spoke with [redacted] over the phone and sold a watch to himI never spoke with his wifeThe invoice, the charge, and the email address are all in his name The original sale date was December 23, As stated on the [redacted] listing, there was a 14-day return policy for the itemReturns are accepted up to days for any reason [redacted] contacted me in February, months after the sale about a few concernsHe had a concern about the bezel of the watch being loose, there was a part inside of the band that was dented, and also the color of the dots on the dial not appearing to be white enoughI told him on the phone that I could have the watchmaker take a look at the bezel and dented piece since the watch was still under warranty from us but regarding the color of the dial, there is nothing that can be done about itThe dots on the dial have changed color over time because this watch is oldThe watch is from It is perfectly for the color of the dots to change over timeOn February 15, I emailed [redacted] a return label to repair the other issues on the watchI had several watch makers take a look at the watch to make sure the repairs were made correctlyIn addition, I showed the watch to several dealers in regards to the dial and they all said the same thing, the color is normalFurthermore, the [redacted] listing had PLENTY of photos of the dial in which you can see that the color of the dots are not super white which again, is completely for the year of the watch [redacted] did mention that his wife bought him this watch in December and waited to give it to him for Valentines DayWhen he contacted me yesterday on March 29, I told him I am sorry but we have a day return policy for a reasonIf his wife chose to not show it to him for several months after the sale that is beyond my control(But like I mentioned before, I remember him calling and I sold the watch to him, not his wife)When I told him I also find it hard to believe that he did not see the watch until February because I specifically remember speaking with him on the phone about the watch and that I sold the watch to him, he told me that HE looked at the watch when he got it to see that it was a real Rolex and put it back in the boxNow he is claiming in his complaint that his wife was the one to open the boxAlso, when I got the watch back for the repair, the bracelet was scratched and showed signs that it was worn by someone [redacted] also filed a chargeback on PayPal and with his credit card companyBased on the evidence that I provided them, both PayPal and American express ruled in our favorI am sorry that he is unhappy with the purchase now but it is simply way past our return date and we cannot accept a return at this timeHad it been a few days or even one week after the return policy period we would consider, but not months after the sale was madeWhen [redacted] called yesterday March 29, he was screaming at me and using very inappropriate languageI spoke to him for a while before choosing to end the conversation due to his languageAttached are: a few photos of the watch, which were on the listing that shows the color of the dots on the dial, a screen shot of the return policy, a screen shot of the original invoice dated December 23, 2016, and a screen shot of the email for the repair label I sent him showing he contacted me in February with his concernsI would be more than happy to speak with you over the phone with any additional questions or concernsSincerely, Quality Diamonds of San Diego 6th Ave Suite San Diego CA [redacted] ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Again, this is untrueI first purchased the watch on eBay and then realized that the seller is located in San DiegoAfter making that realization, I reached out to the seller and offered to come buy the watch in person with cash in exchange for a discount and no shipping chargesWhen I arrived at the shop, they refunded the eBay transaction and I gave them $4,cashThat completed the transaction.At this point in time, I am still in possession of the watch and have received no refundIn fact, the seller has resisted every attempt I've made to request a refund despite being confronted with the obvious fact that they sold me a watch which was not as advertised Regards, [redacted]
Hello Revdex.com, [redacted] 's vehicle was a special order dating back to October 3rd, He was advised prior to delivery that we had an extremely busy delivery and he should expect to be here for approximately hoursUnfortunately, due to this being a special order in addition to the fact that he traded a vehicle back in October that we have since sold, we will be unable to refund his deposit (trade equity)
The customer has been refundedOur Sales Manager Bill Gonyea would like to express his sincere apologies for the customer's negative experience
March 30, Quality Diamonds of San Diego [redacted] 6th Ave Suite 165San Diego CA In December, I spoke with [redacted] over the phone and sold a watch to himI never spoke with his wifeThe invoice, the charge, and the email address are all in his name The original sale date was December 23, As stated on the [redacted] listing, there was a 14-day return policy for the itemReturns are accepted up to days for any reason [redacted] contacted me in February, months after the sale about a few concernsHe had a concern about the bezel of the watch being loose, there was a part inside of the band that was dented, and also the color of the dots on the dial not appearing to be white enoughI told him on the phone that I could have the watchmaker take a look at the bezel and dented piece since the watch was still under warranty from us but regarding the color of the dial, there is nothing that can be done about itThe dots on the dial have changed color over time because this watch is oldThe watch is from It is perfectly for the color of the dots to change over timeOn February 15, I emailed [redacted] a return label to repair the other issues on the watchI had several watch makers take a look at the watch to make sure the repairs were made correctlyIn addition, I showed the watch to several dealers in regards to the dial and they all said the same thing, the color is normalFurthermore, the [redacted] listing had PLENTY of photos of the dial in which you can see that the color of the dots are not super white which again, is completely for the year of the watch [redacted] did mention that his wife bought him this watch in December and waited to give it to him for Valentines DayWhen he contacted me yesterday on March 29, I told him I am sorry but we have a day return policy for a reasonIf his wife chose to not show it to him for several months after the sale that is beyond my control(But like I mentioned before, I remember him calling and I sold the watch to him, not his wife)When I told him I also find it hard to believe that he did not see the watch until February because I specifically remember speaking with him on the phone about the watch and that I sold the watch to him, he told me that HE looked at the watch when he got it to see that it was a real Rolex and put it back in the boxNow he is claiming in his complaint that his wife was the one to open the boxAlso, when I got the watch back for the repair, the bracelet was scratched and showed signs that it was worn by someone [redacted] also filed a chargeback on PayPal and with his credit card companyBased on the evidence that I provided them, both PayPal and American express ruled in our favorI am sorry that he is unhappy with the purchase now but it is simply way past our return date and we cannot accept a return at this timeHad it been a few days or even one week after the return policy period we would consider, but not months after the sale was madeWhen [redacted] called yesterday March 29, he was screaming at me and using very inappropriate languageI spoke to him for a while before choosing to end the conversation due to his languageAttached are: a few photos of the watch, which were on the listing that shows the color of the dots on the dial, a screen shot of the return policy, a screen shot of the original invoice dated December 23, 2016, and a screen shot of the email for the repair label I sent him showing he contacted me in February with his concernsI would be more than happy to speak with you over the phone with any additional questions or concernsSincerely, Quality Diamonds of San Diego 6th Ave Suite San Diego CA [redacted] ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Again, this is untrueI first purchased the watch on eBay and then realized that the seller is located in San DiegoAfter making that realization, I reached out to the seller and offered to come buy the watch in person with cash in exchange for a discount and no shipping chargesWhen I arrived at the shop, they refunded the eBay transaction and I gave them $4,cashThat completed the transaction.At this point in time, I am still in possession of the watch and have received no refundIn fact, the seller has resisted every attempt I've made to request a refund despite being confronted with the obvious fact that they sold me a watch which was not as advertised Regards, [redacted]