Prestige Magazine Service

Corrupt Bait and Switch Business Practices. For those of you fortunate enough to do a background check on this company, you will find their business practices corrupt. Save your money for a reputable company.

Mr [redacted] placed his order with our company on 04/07/and his 1st payment of was processed on 05/12/We cleared his magazines promptly on 05/19/after receiving his first paymentThen Mr [redacted] second payment declined on 06/01/His account was put into collections and did not make another payment until we spoke with him on 06/26/and he set up an agreement to pay the he was currently behind on 06/30/but then that payment declined as wellWe finally received that payment on 08/01/and at this point he was behind on his obligation by monthsAt this point we processed his current monthly payment of and the past due payment of for a total of to bring his account currentAt this point Mr [redacted] account is current with our company and as we agreed when Mr [redacted] called on 08/04/and 08/11/that his next payment would be pushed out to 10/15/like we agreedI'm not really sure what the issue is here as we have done everything Mr [redacted] has asked of us up to this pointHr [redacted] has payments remaining on his account and he is paid in full

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Mrs [redacted] placed an order for magazine with our company on 03/15/When she placed the order we advised Mrs [redacted] that the magazines would take roughly 8-weeks to get started for herWe also mailed a confirmation letter explaining all the details of the order and the cancellation policyWe never once told Mrs [redacted] that she won anything let alone a $gift card, so there was no bait and switchMrs [redacted] called us on 08/16/and stated that she has never received the magazines, at this point we sent a service inquiry into the publishers of the magazines that we ordered and paid for on behalf of MrsCoxThe publishers responded that the magazines started delivery to Mrs [redacted] in June/July and that the magazines have not been returned to them due to incorrect address or any other reasonThey are also sending Mrs [redacted] a verification letter to confirm they are going to the correct address which we have verified with Mrs [redacted] on multiple occasionsWe advised Mrs [redacted] to contact her post office to check with them about the magazines not being delivered, and to be aware that someone could possibly be stealing her mail as wellIt appears that the many claims Mrs [redacted] is making about our company are simply not trueShe voluntarily placed the order and agreed to make all the paymentsWe will not be refunding any money to Mrs [redacted] as we have prepaid for the magazines she agreed to pay forWe are working relentlessly to figure out the delivery issue, but we need Mrs [redacted] help here because we can only make sure the magazines get mailed to the correct addressWe would be willing to work with Mrs [redacted] in reducing her commitment and lowering her contract amount

[redacted] Hard Copy Attached *** This letter is in response to Complaint ID: [redacted] in reference to [redacted] First off I would like to state for the record that Prestige Magazine Service does not use unjust practices as the consumer suggestsMs [redacted] placed an order for a subscription to magazines on 12/22/at which point we advised her that we make a commitment on her behalf and prepay for the magazine subscriptions and she agreed at that point to make all of her paymentsWe also advised her that the magazines take anywhere from 8-weeks to get the magazine subscriptions started and that once they start she will get the entire months of subscriptionsWe also advised Ms [redacted] that she could cancel her agreement with us within days of making her first payment on 01/06/She did not contact us until 03/09/at which point she said the monthly payment was fine and that if she needed to make a change to the payment date she would call us backMs [redacted] then put a stop payment on her monthly payment with her bank, at which point she went into collection statusWhen contacted about her delinquent account on 04/21/we advised Ms [redacted] that we could reduce her payment from a month to a month after she made a payment of to bring account into current statusMs [redacted] agreed to thisOn 05/06/Ms [redacted] called us and informed us that we had taken a payment of and we promptly refunded and moved her next bill date out to correct the issueBased on your suggestion that we contact customer to resolve the issue, we contacted Ms [redacted] on 06/01/and agreed to cancel the account and not refund the that was already paid on the account in order to cover the cost of the magazines we already ordered for herShe agreed to this and it is my hope that matter is resolvedMs [redacted] will not have any more payments owed to Prestige Magazine and will continue to receive the magazines already ordered.Sincerely, Joe [redacted] Operations / Support Prestige Magazine Service [redacted] Saint Paul, MN I -###-###-#### [redacted] St, Paul, MN Phone: ###-###-#### www.prestigemagazineservice.com

I am rejecting this response because: I didn't agree to these terms I wanted my subscription cancelled they did not do what I requested by that was my request, 2 payments would be 66 dollars and the took 100 out I can sent screenshots of transactions I also wasn't aware of the very first payment being taken out BC I was in the process of losing my job at the time it was taken from my account. I just wanted t my money back ihave yet to get any magazines and on top of that the link they send you for your online cash you can spend doesn't work at all there's just to much wrong with their promises not being kept to actually do business with this company and not get taken for your money for nothing in return but false promises..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me ** I would like to Personally add that yes Prestige Magazines did contact me, we discussed the closing/cancel account and I agree to thatHowever what Prestige Magazine stated in their response to my Original Complaint was not completely accurateBut we did come to a Mutual Agreement and cancelation of the accountI want to Thank you for your time and help in this matter

Mrs. [redacted] placed an order for magazine with our company on 03/15/17. When she placed the order we advised Mrs. [redacted] that the magazines would take roughly 8-16 weeks to get started for her. We also mailed a confirmation letter explaining all the details of the order and the cancellation policy. We...

never once told Mrs. [redacted] that she won anything let alone a $50 gift card, so there was no bait and switch. Mrs. [redacted] called us on 08/16/17 and stated that she has never received the magazines, at this point we sent a service inquiry into the publishers of the magazines that we ordered and paid for on behalf of Mrs. Cox. The publishers responded that the magazines started delivery to Mrs. [redacted] in June/July 2017 and that the magazines have not been returned to them due to incorrect address or any other reason. They are also sending Mrs. [redacted] a verification letter to confirm they are going to the correct address which we have verified with Mrs. [redacted] on multiple occasions. We advised Mrs. [redacted] to contact her post office to check with them about the magazines not being delivered, and to be aware that someone could possibly be stealing her mail as well. It appears that the many claims Mrs. [redacted] is making about our company are simply not true. She voluntarily placed the order and agreed to make all the payments. We will not be refunding any money to Mrs. [redacted] as we have prepaid for the magazines she agreed to pay for. We are working relentlessly to figure out the delivery issue, but we need Mrs. [redacted] help here because we can only make sure the magazines get mailed to the correct address. We would be willing to work with Mrs. [redacted] in reducing her commitment and lowering her contract amount.

Mr [redacted] placed his order with our company on 04/07/2017 and his 1st payment of 33.26 was processed on 05/12/2017. We cleared his magazines promptly on 05/19/17 after receiving his first payment. Then Mr. [redacted] second payment declined on 06/01/2017. His account was put into collections and...

did not make another payment until we spoke with him on 06/26/17 and he set up an agreement to pay the 33.26 he was currently behind on 06/30/17 but then that payment declined as well. We finally received that payment on 08/01/2017 and at this point he was behind on his obligation by 2 months. At this point we processed his current monthly payment of 33.26 and the past due payment of 33.26 for a total of 66.52  to bring his account current. At this point Mr. [redacted] account is current with our company and as we agreed when Mr. [redacted] called on 08/04/17 and 08/11/17 that his next payment would be pushed out to 10/15/17 like we agreed. I'm not really sure what the issue is here as we have done everything Mr. [redacted] has asked of us up to this point. Hr. [redacted] has 2 payments remaining on his account and he is paid in full.

I am rejecting this response because:
I didn't  agree to these terms I wanted my subscription cancelled they did not do what I requested by that was my request, 2 payments would be 66 dollars and the took 100 out I can sent screenshots of transactions I also wasn't aware of the very first payment being taken out BC I was in the process of losing my job at the time it was taken from my account. I just wanted t my money back ihave yet to get any magazines and on top of that the link they send you for your online cash you can spend doesn't work at all there's just to much wrong with their promises not being kept to actually do business with this company and not get taken for your money for nothing in return but false promises..

[redacted] Hard Copy Attached [redacted] This letter is in response to Complaint ID: [redacted] in reference to [redacted]. First off I would like to state for the record that Prestige Magazine Service does not use unjust practices as the consumer suggests. Ms. [redacted] placed an order for a subscription to...

5 magazines on 12/22/2015 at which point we advised her that we make a commitment on her behalf and prepay for the magazine subscriptions and she agreed at that point to make all of her payments. We also advised her that the magazines take anywhere from 8-16 weeks to get the magazine subscriptions started and that once they start she will get the entire 60 months of subscriptions. We also advised Ms. [redacted] that she could cancel her agreement with us within 14 days of making her first payment on 01/06/2016. She did not contact us until 03/09/2016 at which point she said the monthly payment was fine and that if she needed to make a change to the payment date she would call us back. Ms. [redacted] then put a stop payment on her monthly payment with her bank, at which point she went into collection status. When contacted about her delinquent account on 04/21/2016 we advised Ms. [redacted] that we could reduce her payment from 49.90 a month to 29.90 a month after she made a payment of 49.90 to bring account into current status. Ms. [redacted] agreed to this. On 05/06/2016 Ms. [redacted] called us and informed us that we had taken a payment of 49.90 and 29.90 we promptly refunded 29.90 and moved her next bill date out to correct the issue. Based on your suggestion that we contact customer to resolve the issue, we contacted Ms. [redacted] on 06/01/2016 and agreed to cancel the account and not refund the 149.70 that was already paid on the account in order to cover the cost of the magazines we already ordered for her. She agreed to this and it is my hope that matter is resolved. Ms. [redacted] will not have any more payments owed to Prestige Magazine and will continue to receive the magazines already ordered.Sincerely, Joe [redacted] Operations / Support Prestige Magazine Service [redacted] Saint Paul, MN 55118 I -###-###-#### [redacted] St, Paul, MN 55118 Phone: ###-###-#### www.prestigemagazineservice.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2016/02/08) */
On 12/09/2015 [redacted] agreed to pay 20 payments of 49.90 via recorded conversation. We explained the payments multiple times in that recorded conversation and she agreed to make all of the payments. We also explained the magazines take...

8-12 weeks to get started. At no time in this conversation did we say anything about a one low price of 29.99. We also explained that she had 14 days from the date of her first payment on 12/15/2015 to cancel the service and [redacted] has never contacted us in order to do so. We are more than happy to work with [redacted] on the payments if this in fact too much money for her. Based on the agreement between [redacted] and Prestige Magazine Service we pre-paid for her magazine subscription in advance with the understanding that she would fulfill her commitment to make all of her monthly payments. We gave her our customer service phone number and also sent her a confirmation letter with the cancelation policy included and all of our contact information.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They never talk to me about no 14days to cancel anything,they just took upon theirselves to charge me whatever the price they wanted.I dont want their magazines.I dont even know what mag. I suppose to have order.
Final Business Response /* (4000, 9, 2016/02/15) */
Even though customer agreed to make all the payments on the account and we already paid for some of the magazines customer ordered we have decided to cancel the account.