Prestige Marble & Granite, Incorporated

November 6, Please be advised that I represent Prestige Marble and Granite in regard to the above referenced matterEnclosed please find a copy of my client's written response to the complaint in regard the above referenced matterI would appreciate your providing me with documentation that you have received the SameThank you for your cooperationShould you have any questions or concerns, please do not hesitate to contact meVery truly yours, Dear [redacted] ***: Please be advised that I represent Prestige Marble and Granite in regard to the above referenced matter.Enclosed please find a copy of my client's written response to the complaint in regard the above referenced matterI would appreciate your providing me with documentation that you have received the sameThank you for your cooperationShould you have any questions or concerns, please do not hesitate to contact meVery truly yours,James R

We deeply regret that the customers still have concerns
with the granite countertops that were installed in their home. As explained in our earlier submission,
granite is a product of nature, and contains veining, fissures, and other
imperfections. The customers selected
the granite slabs they wanted specifically for this job. In addition, since the flow of the veining on
the countertops was of utmost importance, we accommodated the customer by
allowing them to physically place their templates on the slabs they selected,
in order to ensure that they would receive the pieces they wanted. We usually leave this step up to the
discretion of the fabricators. We
fabricated the countertops and installed them accordingly
On two separate occasions after the installation, we sent
technicians to their home to inspect the job, and correct any natural
imperfections to the best of our ability.
The “polymer icicles” that the homeowner describes are
part of the resin that is applied to the underside of granite slabs at the
quarry, and is part of the preparation process, in an effort to make this a
viable material for countertop fabrication.
The resin was there when the material was selected
Furthermore, the customer would like us to re-position
the countertops. However, we do not
advise this, since the structural integrity of the stone may be
compromised. If the stone breaks, we
will have no alternative but to fabricate new pieces. New pieces may not be perfectly matched with
the original installed tops, and the customer will not be happy. Therefore, this is not an option
The customers took it upon themselves to withhold
$1,of the final payment. As
stated, this is not acceptable. We feel
that we have completed a satisfactory job, and we should be paid in full. However, in an effort to reach a resolution
and put this matter behind us, we would like to propose the following:
Prestige Marble & Granite Incwill forgive half of
the remaining balance, namely $500.00, if the customer agrees to submit the
other half on or before June 30th, 2014. This will be considered payment in full of
the past due debt. In addition, the
installation will be considered competed in its entirety, and neither party
will seek any further compensation or damages by hiring a third party
collection agency, and/or by taking legal action

November 6, 2015Please be advised that I represent Prestige Marble and Granite in regard to the above referenced matter.Enclosed please find a copy of my client's written response to the complaint in regard theabove referenced matterI would appreciate your providing me with documentation that you
have received the Same.Thank you for your cooperationShould you have any questions or concerns, please do not hesitate to contact me.Very truly yours,Dear *** ***:Please be advised that I represent Prestige Marble and Granite in regard to the above referenced matter.Enclosed please find a copy of my client's written response to the complaint in regard the above referenced matterI would appreciate your providing me with documentation that you have received the same.Thank you for your cooperationShould you have any questions or concerns, please do not hesitate to contact me.Very truly yours,James R

November 6,
Please be advised that I represent Prestige Marble and Granite in regard to the above referenced matterEnclosed please find a copy of my client's written response to the complaint in regard the
above referenced matterI would appreciate your providing me with documentation that you have received the SameThank you for your cooperationShould you have any questions or concerns, please do not hesitate to contact meVery truly yours,
Dear [redacted]:
Please be advised that I represent Prestige Marble and Granite in regard to the above referenced matter.Enclosed please find a copy of my client's written response to the complaint in regard the above referenced matterI would appreciate your providing me with documentation that you have received the sameThank you for your cooperationShould you have any questions or concerns, please do not hesitate to contact meVery truly yours,James R

We operate a countertop fabrication and installation
facility.  **. and [redacted]. [redacted] came in to
our showroom and selected the slabs they wanted for their countertops.  We have hundreds of slabs to select from, and
if a customer wants a slab from another location,...

we can obtain it.  Some stones are more uniform in appearance,
and others have a lot of “movement”. 
This means that the stone can vary in color, texture, and general
appearance.  Characteristics such as
“veining” may also be present.  Veining in granite
happens because of the minerals found in the earth at the time of formation.
Items such as iron ore, and other minerals create different colors of veins.
Veined granite is popular because of its uniqueness and the look of a natural
color flow throughout the granite. These are characteristics of certain stones
that are beyond our control.  They are a
product of nature, and may also contain fissures, or other imperfections. 
 **. and [redacted]. [redacted] selected [redacted] Granite.   This
particular stone does have noticeable “movement”.  They examined the stone prior to finalizing
their selection.  The stone they selected
is the stone they received. 
 Our templator [redacted] went to their home to create
templates, which we use to cut the selected stone to size.  [redacted] has been employed with our company for a
long time, and has years of experience in this field.  Stan was asked to leave by the homeowner, because
he was doing his job according to the way he was accustomed to, and not to the
liking of **. [redacted].  We pride ourselves
as a company in hiring master craftsmen who know how to do their job precisely
and accurately as dictated by the standards of the Marble Institute of America.
 **. and [redacted]. [redacted] subsequently came to our fabrication
shop in order to place the templates on the slabs they selected, according to
their liking.  As **. [redacted] mentions in
his letter, “the layouts were done to match veining running through the slabs…” 
 On the day of installation, **. [redacted] was unhappy with
the installation because the installation crew was doing their job according to
how they are accustomed to, and not the way he wanted.  Unfortunately, customers want things a
certain way, but we cannot always accommodate. 
Items such as seam location (among other things) must be placed strategically
depending on various factors, including but not limited to, the stone selected,
the strength and integrity of the cabinetry, and placement of sink(s) and/or
cooktop cutouts. Every job is different, and our craftsmen take it upon
themselves to make decisions based upon the circumstances at hand.
 Subsequent to the installation of the stone **. and [redacted].
[redacted] selected, certain minute chips were noticed, a normal characteristic of
this and other stones, and we did send our technician [redacted] to address the
issue.  The issues were corrected.
 **. [redacted] was still not satisfied.  We sent over another technician, [redacted], to
inspect the job.  In his opinion, we
fabricated and installed the countertops in a very satisfactory way.  There are no outstanding issues.  We tried to explain that to the homeowners,
but they continue to nit-pick at certain imperfections present in the stone;
slabs that they selected.  **. [redacted]
writes in his letter, “Color and detail in the slabs was the entire reason for
Prestige doing the job.” 
 There is an outstanding balance of $1,000.00 that the
homeowners have not paid.  It has been
over three months since the installation was completed, and we sent a letter
indicating, “If payment is not received by June 15, 2014, we will have no
alternative but to turn your account over to a third party for collection.”
This is normal in our practice, when a balance is significantly past due.
 We tried our best to accommodate the homeowner, but they
still are not fully satisfied.  Their
choice to withhold the final $1,000.00 is not acceptable.  We would like to come to a mutual agreement
and move on.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
It is interesting to hear that what we were expecting is "not possible" and the issues with the job are the fault of the homeowners expectations.  We were told by the sales person, the "expert" template creator and the shop fabricators that our design for the backsplash was doable.  The problem is the installation was not performed per our expectations.  Prestige has not provided a solution to the problem except to reset the bar top.  As discussed earlier, this is really not a viable option due the the delicate nature of the backsplash and the position of the wooden columns the support the upper countertop.  It is important to note, the veining in the backsplash is matched to the lower and upper countertops.  If the backsplash granite is destroyed and has to be replaced, the matched veining will not be as intended. Since the matched veining is the only reason why these slabs were selected, it would not look the same if the backsplash were to be cut from different slabs. As pointed out in the business response, the selected granite is heavily veined and detailed.  No two slabs are the same.  The two slabs that were selected for our countertops were booked, meaning they were on both sides of the cut when separated from the master block of granite.  They are very unique!!!!!   Prestige would not guarantee there ability to perform the "fix" without destroying the backsplash or completely replace the upper and lower counters if the backsplash was destroyed.  So no further work has been done to address the issue of the hard, sharp exposed edge of stone on the backsplash and consequently, no further payment has been made.
The polymer icicles that are still hanging on the countertops from the attempt to repair the "minor" chips as Prestige puts it, are still in place.  They simply need to be ground and polished.  This is unacceptable, and yet again demonstrates the sloppiness and inattention to details that typify this job.  We don't think its unreasonable to think these icicles should be removed.  Prestige has made no effort to correct or remove them.
It looks as though we as the homeowner will need to proceed with legal action against Prestige to reach a solution to this issue.  We do not have a problem paying for a completed and acceptable job.  The problem is the job is not acceptable and has remaining issues that are the fault of Prestige, both in installation and sloppy attempts to fix other issues.  There really isn't anything further we can do until the issues with the quality of the installation and the sloppiness of the "fixes" are addressed to our satisfaction, except legal action against Prestige.
Regards,
[redacted]

Review: A granite counter top for our kitchen was found to have cracks in two areas:

1. The faucet area leading from the sink through the drilled faucet hole to the back wall.

2. In front of the sink (no where near the faucet) from the sink to the edge of the counter top.

The installation by Prestige installers was Thursday January 24, 2013. It was not apparent right then, there

were defects. Never having had granite before we weren't experienced enough to know what to look for in detail.

These subtle but unmistakable cracks were discovered by fingertip feel on Friday February 8, for the faucet area cracks. Then Saturday February 9th, upon closer inspection of the entire slab, for the front sink crack. Under some lighting the cracks are not so obvious; under other lighting conditions, and viewing angles, glaringly obvious. We simply hadn't noticed until then. I was out of town for a week between 1-24-13 and 2-8-13.

Pictures were taken and offered to Prestige in person on my SmartPhone on Monday February 11. They were not taken seriously by the owner of the business. He said if the cracks were not noticed when we took delivery of the countertops then it must have been us, my family of two people, in our 60s who are at fault.

They did agree to send a field tech to investigate on Tuesday February 19, 2013 who tried to repair the cracks although not satisfactorily. They can still be seen and felt. His comment to the Mrs (I was out of town again) was to the effect "your plumber must have done this" as it relates to (I assume) installation of a garbage disposal for the front sink crack.

I am the "plumber" who installed both the faucet and the garbage disposal the day AFTER the counter top installation. These are easy do-it-yourself projects.

Counter tops installed Thursday, 1-24-13.

Faucet installed Friday, 1-25-13, by myself after the sealant had cured for 24 hours.

Garbage disposal to the sink bottom 1-26-13.

I have had prior aircraft mechanic experience so am not unfamiliar with tools. I worked on my cars my whole life.

Upon return Wednesday, 2-20-13, the day after the tech tried the repairs and made the accusation comments, I called the owner on the phone expressing my disastisfaction. He said I must have overtightened the faucet. I argued, even IF I did (which I did not do with the special plastic tool Price Fister supplies), how can the crack in the front be related to the faucet a couple feet away, across the stainless sink? He just said it was. That is, a too tight faucet in the back of the sink, caused a crack there and at the front of the sink!

He said there was nothing more they would do and haven't.

Then a surprise timely find:

I discovered on March 6, two SmartPhone pictures I had taken the installation day, January 24th: One while the installers were still here; The other right after they left. I sent these to the Mrs while she was at work so she could see the job was done.

They are high resolution and can be easily zoomed-in to see the faucet crack, the veritable "smoking gun", a defective granite installation. Regrettably I have no good pictures of the crack up front taken that installation day. Only pictures taken after the discoveries.

I delivered in person to Prestige CD's with pictures, especially these two taken installation day, with zoomed-in and cropped jpegs on Wednesday March 13, 2013. After two days, I have heard nothing, no apology, no offer of a remove/replace of the defective slab, nor offer of any refunds.

They delivered a defective slab with cracks, at least one verifiable, by the faucet hole with the two photos. One crack proof is enough.Desired Settlement: My preference was to get blemish-free slabs for that is what we paid for. Remove and replace to match the existing stone. Without that, a full refund is appropriate. And an apology for blaming us for their defective product however it happened during handling prior to the installation when the pictures were taken, on 1-24-13.

Business

Response:

[redacted] came into our showroom to look at granite countertops, made a selection and a down payment on 1/16/13. We scheduled the installation for January 22nd. We had an undermount sink fitted onto the countertop and we had also drilled a faucet hole as per the customer’s specifications. We are not licensed plumbers. We do not install plumbing or faucets. We recommend to all of our customers that a licensed plumber hook up the plumbing after the countertop installation. We gave [redacted] a business card of a local plumber, whom she called, and subsequently went and looked at the job. He was not hired for the installation of the faucet. [redacted] decided to do it himself.

On January 29th, [redacted] came to our showroom and proceeded to tell us he was happy with the countertop installation. He paid for the countertops in full. He was talking to the owner, [redacted], about having to rent a special tool to cut away at the sink lip in order to install the faucet. That is not how a faucet is installed. It is unnecessary and can create damage to both the sink and the countertop. In order to avoid these issues, we recommend to all of our customers that a licensed plumber hook up the plumbing after the countertop installation.

On February 11th, [redacted] came to our showroom for a second time. He expressed his concerns about countertop “cracks” that had formed around the faucet hole. It was suggested that the person who installed the faucet may have overtightened it, causing unnecessary stress to the stone and subsequently creating these cracks. Granite is a product of nature. If it is not maintained and cared for properly, it can crack or chip. That is why we recommend to all of our customers that a licensed plumber hook up the plumbing after the countertop installation.

We scheduled our repair technician to go to the [redacted] residence to examine the job. He examined the work of our installers and proceeded to conclude that there was nothing wrong with the countertop installation. There are no issues with the granite either. He observed hairline “stress cracks” which had formed around the faucet hole. The cracks had been filled in with a red dye. As a show of good faith, we repaired the cracks at no charge to the homeowners. Our technician asked [redacted] when the cracks appeared, and she stated “… after the plumbing was installed.” The cracks were not there prior to the installation of the faucet and the garbage disposal.

Furthermore, we inquired with the plumber who went to the [redacted] residence and inspected the job in order to install the faucet. He reiterated that there were no cracks on the countertops the day he went to their home.

[redacted] took it upon himself to install the plumbing after we recommended that a licensed plumber do the job. We did not install a “defective slab” nor was our workmanship at fault for the hairline cracks that formed. Unfortunately, having “prior aircraft mechanic experience” doesn’t give you adequate knowledge to re-connect plumbing to natural stone countertops. The “veritable smoking gun” is not “a defective granite installation.” As per [redacted] and the plumber who initially inspected the job, the damage appeared after the plumbing was connected and the faucet was installed. If any, an apology is due to our company, for complaining about damage caused to a product which we installed in satisfactory condition. Why else would someone come in to our showroom, pay for the countertops in full, and not mention an issue about an installed product a week after the installation; and then subsequently complain about an issue two weeks thereafter?

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

First of all: We have two (2) High Resolution digital images taken the day of the SECOND installation (January 24, 2013) with embedded date and time stamps. This is easily viewed under "Properties". Or simply floating the cursor over the filename created automatically. One ([redacted]) was taken while two (2) installers were here before they anchored the sink, The second ([redacted]) was taken shortly after they departed. Enlarging (zooming in) reveals the zig-zag crack from the drilled faucet hole to the inner sink edge. We've had stone people familiar with granite agree these two pictures show a crack.

Review: June 3, 2014

Prestige Marble & Granite

[redacted]s, PA [redacted]

To Whom It May Concern,

As a response to your certified letter dated 2 June 2014 requesting the outstanding balance of $1000 be forwarded. I believe it’s prudent to list a chronology of events leading up to this date.

First [redacted]. [redacted] and I came into your shop to select the granite. This process went pretty well.

We scheduled your template person ([redacted]) to come and make templates of the installation. During the process of creating the templates [redacted] was asked two times to pack up and leave the job sit because of his attitude and constant complaining. In the end the template were made, but incorrectly. The mistakes were obvious, things like making the main sink run in three pieces instead of two and cut out around the stove and wooded columns on the island. Very specific instruction was given to Stan about the configuration of the island.

The next day I come to your manufacturing location to place the templates on the slabs. At this point, your warehouse person fixed the three-piece mistake and the cutouts around the wooden columns, per my instructions. The layouts were done to match veining running though the slabs for both the sink counter and the island. Specific instructions about the back-splash and the island configuration were

provided.

On the day of installation the install crew shows up at the job site at 2:00 PM for the installation. There were quite a few problems. First the main sink run was too long. (Fault of templating). The install crew opted to cut the drywall out instead of cutting the slab. In the process of cutting the drywall and plaster, the finished wall surface was slightly damaged and needed follow-up (More cost to the home owner).

Upon insetting up for the island. A request was made to have the back-splash and top counter (Bar) attached to the lower counter using an epoxy joint. The install crew had a lot of reasons why they couldn’t make that happen, but all were dependent on time. The design of the bar or top counter was such the its back edge was suppose to be flush with the back-splash. Thus the request for an epoxy joint!!! Flush is also “key” since that never happened either. As the install went along various other issues about the templates were discovered. As it turned out, three of the six pieces for the island needed to be recut. These non-factory cuts are definitely noticeable, since they are in obvious places along the stove and wood columns. The back-splash was installed not flush per the design and we now have a sharp protruding edge on an exposed surface. Upon completion they guys cleaned up, everything but the outside, where by the way, dust from the cutting was all over my garage doors and one of our cars that was outside. (More work for the homeowner). Small bits of granite also lay on the driveway. I guess you don’t clean up messes made outside. (More work for the homeowner).

After a couple days and a few cleanings (with an all natural Citrus cleaner) the surface of the granite started scaling off around the sink cutout. As it turns out the black mica crystals must have gotten hot during cutting the sink, edge and profiling. Other profile surfaces were also scaling.

A visit was made to the showroom and an appointment was made for a guy named Matt to come and investigate. As Matt works during business hours, time off work had to be scheduled (More expense for the home owner). Matt did address the issues per his “normal procedures”, and he applied a polymer filler the marked areas. (More time for the homeowner, marking problem areas). Per normal polymer application, cleaning excess with a razor blade was done after the application. Except where polymer had run over the edge of the granite and created polymer icicles in multiple locations on the bottom surface of the granite. Matt also cleaned and applied a spray making the granite looking quite nice. Nothing was done to address the exposed sharp edge on the island back-splash.

After a few days and daily cleanings the areas where the polymer was applied started to look blotchy.

Another visit to the showroom took place, but no one was available at that time to here my complaints. I gave my name and contact information and again waited for someone to address the issues. During this time my confidence in Prestige Marble & Granite had completely dissolved and I consulted another stone, marble and granite person for help. These folks did wet sand and buff the blotches left behind by [redacted] and the polymer (More cost and time to the home owner).

Sometime later various discussions were had with Prestige and yet another person was to come and “make things right”. REALLY???

Arrangements were made and another person arrived (More cost and work missed by the home owner) and took pictures. The polymer icicles were photographed, as was the sharp edge on the back-splash.

Promises were made that Prestige would make this all better, given yet another chance. Upon inquiring as to how the bar and back-splash would be removed, I was told that a simple repositioning of the bar top would address the sharp edge. Though this is true, it would then create an alignment problem with the wooded columns. The only way the fix the issue is to remove the bar and back-splash and reposition them. May sound easy, however the back-splash already broke one time when it was originally installed. So thinking that delicate piece of stone was survive a repositioning is foolish. The expert (Ron, I believe was his name) was invited to replace the entire island, if slabs of granite were available since the veining in the first installation is very unique, any replacement sections would be obvious. I was told that full replacement wouldn’t happen.

At this point, [redacted] was told, the homeowners had no choice but to live with the outstanding issues (more burden to the home owners) but not to expect payment of the final $1000 due to the outstanding issues with the granite. There was at no time any implication where by the homeowners gave indication of job completion or that Prestige was no-longer responsible for the outstanding issues. The fact is, the polymer icicles are still in the granite for open viewing, the sharp edge is still on the island. Those issues need to be resolved before final payment is due or the job can be resolved. Prestige has neither demonstrated the ability to resolve the outstanding issues (without creating more yet to be determined issue), or the willingness to provide any alternatives suitable to the homeowners.

As this chronology is somewhat lengthy due to the large number of issues, and poor response on the part of Prestige. I will close by adding the following. It is with utter disappointment that we are engaged in these correspondences. The job is not that complicated and could have easily been done correctly, if more time and effort were taken in each and every step of the process, from templating, fabrication, installation, callbacks etc. Without exception each area where Prestige had to step up, they failed. As the homeowner, the only recourse is to not pay or not pay in full. Prestige should be thankful that all but 16.9% of the invoice was paid. The time and incurred expenses has already past the $1000 amount that is in question and the job is still not right. It is my opinion that as homeowners we have been extremely tolerant and cooperative in completing this job. There is however a limit to the tolerance and understanding for everyone. It is unfortunate, but due to the issues listed above and the repeated creation of more issues, we no longer have any tolerance and feel very cooperative. Prestige has managed to completely exhaust that supply. Prestige Marble & Granite has to own up to issues it created. The homeowner did nothing to create the imperfections in the job. There is nothing extraordinary about this job or its design. It is in fact fairly simple by design and should have been easily completed to the customer’s satisfaction.

Since Prestige Marble and Granite is not capable of satisfactorily completing the job, the remaining $1000 balance will be withheld. By the fact that Prestige continues to send invoices, states that it thinks it should be paid for failure to satisfactorily complete a job. I would invite you to explain the reason for that thinking and how that is fair to the homeowner. I would be more than happy to review and discuss any of the above FACTS with any responsible authority at Prestige!!

I am pretty well versed in the rights of the consumer in a dispute over payment. I would caution Prestige in its path forward since no resolution has been achieved on the satisfactory completion of the job or outstanding job resolution. Any action taken to defame the homeowner will result in immediate counter action legal action by the homeowner, Prestige is not entitled to payment until satisfactory job completion or resolution is achieved. As you will see this letter and a copy of you certified letter are together, part of a complaint opened with Revdex.com. It is my hope that with their involvement, satisfactory resolution can be achieved.

Regards,

[redacted]Desired Settlement: I would like the job completed to my satisfaction, by competent people and Prestige to stop contacting me about the $1000 we held for the issues on the job. The total invoiced amount was $5921.

Business

Response:

We operate a countertop fabrication and installation

facility. **. and [redacted]. [redacted] came in to

our showroom and selected the slabs they wanted for their countertops. We have hundreds of slabs to select from, and

if a customer wants a slab from another location, we can obtain it. Some stones are more uniform in appearance,

and others have a lot of “movement”.

This means that the stone can vary in color, texture, and general

appearance. Characteristics such as

“veining” may also be present. Veining in granite

happens because of the minerals found in the earth at the time of formation.

Items such as iron ore, and other minerals create different colors of veins.

Veined granite is popular because of its uniqueness and the look of a natural

color flow throughout the granite. These are characteristics of certain stones

that are beyond our control. They are a

product of nature, and may also contain fissures, or other imperfections.

**. and [redacted]. [redacted] selected [redacted] Granite. This

particular stone does have noticeable “movement”. They examined the stone prior to finalizing

their selection. The stone they selected

is the stone they received.

Our templator [redacted] went to their home to create

templates, which we use to cut the selected stone to size. [redacted] has been employed with our company for a

long time, and has years of experience in this field. Stan was asked to leave by the homeowner, because

he was doing his job according to the way he was accustomed to, and not to the

liking of **. [redacted]. We pride ourselves

as a company in hiring master craftsmen who know how to do their job precisely

and accurately as dictated by the standards of the Marble Institute of America.

**. and [redacted]. [redacted] subsequently came to our fabrication

shop in order to place the templates on the slabs they selected, according to

their liking. As **. [redacted] mentions in

his letter, “the layouts were done to match veining running through the slabs…”

On the day of installation, **. [redacted] was unhappy with

the installation because the installation crew was doing their job according to

how they are accustomed to, and not the way he wanted. Unfortunately, customers want things a

certain way, but we cannot always accommodate.

Items such as seam location (among other things) must be placed strategically

depending on various factors, including but not limited to, the stone selected,

the strength and integrity of the cabinetry, and placement of sink(s) and/or

cooktop cutouts. Every job is different, and our craftsmen take it upon

themselves to make decisions based upon the circumstances at hand.

Subsequent to the installation of the stone **. and [redacted].

[redacted] selected, certain minute chips were noticed, a normal characteristic of

this and other stones, and we did send our technician [redacted] to address the

issue. The issues were corrected.

**. [redacted] was still not satisfied. We sent over another technician, [redacted], to

inspect the job. In his opinion, we

fabricated and installed the countertops in a very satisfactory way. There are no outstanding issues. We tried to explain that to the homeowners,

but they continue to nit-pick at certain imperfections present in the stone;

slabs that they selected. **. [redacted]

writes in his letter, “Color and detail in the slabs was the entire reason for

Prestige doing the job.”

There is an outstanding balance of $1,000.00 that the

homeowners have not paid. It has been

over three months since the installation was completed, and we sent a letter

indicating, “If payment is not received by June 15, 2014, we will have no

alternative but to turn your account over to a third party for collection.”

This is normal in our practice, when a balance is significantly past due.

We tried our best to accommodate the homeowner, but they

still are not fully satisfied. Their

choice to withhold the final $1,000.00 is not acceptable. We would like to come to a mutual agreement

and move on.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: