March 24, 2016Revdex.com, Inc.Complaint DepartmentBryant Woods SouthAmherst, NY 14228RE: Case # [redacted] To Whom it May Concern, I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] dated March 21, 2016.First Niagara is unable to provide specific details to your offices regarding this situation due to protecting [redacted] financial informationA detailed response was mailed to [redacted] on March, 22, 2016.Thank you for bringing this matter to our attention We would be very happy to answer any concerns that you or [redacted] may have I can be reached at [redacted] .Sincerely, [redacted] Customer Relations CoordinatorCustomer ExperienceFirst Niagara Bank, N.ARidge Lea RdAmherst, NY
I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] *** We will be in contact with Mr [redacted] to address and resolve the concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting Mr***’s financial informationA detailed response will be mailed directly to Mr*** Thank you for bringing this matter to our attention We would be very happy to answer any concerns that you or Mr [redacted] may have I can be reached at ###-###-#### Sincerely, Lisa CCustomer Relations Coordinator Customer Experience First Niagara Bank, N.A
I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] dated May 28, We will be in contact with [redacted] to address and resolve the concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting [redacted] 's financial informationA detailed response was mailed to [redacted] on June 12, Thank you for bringing this matter to our attentionWe would be very happy to answer any concerns that you or [redacted] may haveI can be reached at ###-###-#### Sincerely, [redacted] Customer Relations Coordinator Customer Experience First Niagara Bank, N.A
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI have been contacted by First Niagra and they have promised to bring this matter to a favorable close However this process will take several weeks, possibly over a month longer I would like to keep open this case until the final results of this inquiry are complete As of today's date (2-29-16) I have not received written correspondence for FN Thank you for your assistanceRegards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have tried to contact customer service twice about a problem they created and they never responded back, I have used their secure connectionThey sent me a card telling my NY State tax was not paid and charged me insufficient funds fee from my account twice and then I have paid the NY state tax and put money in my account, they sent my payment to NY state again so I have paid over $due to their mistake and they do not even respond to my inquiriesThey act like they do not have any customer service at allI want them to refund my NY state tax payment amount that was paid twice because of themI want them to refund one of my two same amount payments Regards, [redacted]
I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] dated April 25, We have been in contact with Ms [redacted] to address and resolve her concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting Ms [redacted] ’s financial informationA detailed response was mailed to Ms [redacted] on May 3, Thank you for bringing this matter to our attention We would be very happy to answer any concerns that you or Ms [redacted] may have I can be reached at ###-###-####Sincerely, Gary GCustomer Relations Coordinator Customer Experience First Niagara Bank, N.A
I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] dated May 5, We will be in contact with Mr [redacted] to address and resolve the concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting Mr***’s financial informationA detailed response was mailed to Mr [redacted] on May 6, Thank you for bringing this matter to our attention We would be very happy to answer any concerns that you or Mr [redacted] may have I can be reached at ###-###-#### Sincerely, Kevin MCustomer Relations Coordinator Customer Experience First Niagara Bank, N.A
I am writing in response to the concerns communicated to your office by our First Niagara customer, [redacted] , dated November 14, We will be in contact with Mr [redacted] to address and resolve his concerns First Niagara is unable to provide specific details to your offices regarding this situation to protect Mr [redacted] ’s financial information A detailed response will be mailed directly to Mr [redacted] Thank you for bringing this matter to our attention We would be very happy to answer any questions that you or Mr [redacted] may have I can be reached at ###-###-#### Sincerely, Kevin M Customer Relations Coordinator Customer Experience First Niagara Bank, N.A
I am writing in response to the complaint communicated to your office by a First Niagara Bank ATM patron, [redacted] ***, dated April 21, We have received Ms***’s complaint through another venue prior to receiving this submission through the Revdex.comOn April 21, a detailed response was mailed to Ms [redacted] addressing her concernsTo date, we have not received a response from Ms***Thank you for bringing this matter to our attention We would be very happy to answer any concerns that you or Ms [redacted] may have I can be reached at ###-###-####Sincerely, Gary GCustomer Relations Coordinator Customer Experience First Niagara Bank, N.A
I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] , dated 08/30/We will be in contact with Ms [redacted] to address and resolve her concernsFirst Niagara is unable to provide specific details to your offices regarding this situation to protect Ms [redacted] 's financial informationA detailed response was mailed to Ms [redacted] todayThank you for bringing this matter to our attentionWe would be very happy to answer any concerns that you or Ms[redacted] may haveI can be reached at ###-###-####Sincerely, Kevin MCustomer Relations Coordinator Customer Experience First Niagara Bank, N.A
I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] dated August 11, We will be in contact with [redacted] to address and resolve the concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting [redacted] financial informationA detailed response was mailed to [redacted] on August 18, Thank you for bringing this matter to our attention We would be very happy to answer any concerns that you or [redacted] may have I can be reached at ###-###-#### Sincerely, [redacted] Customer Relations CoordinatorCustomer ExperienceFirst Niagara Bank, N.A
I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] We will be in contact with [redacted] to address and resolve the concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting [redacted] ’s financial informationA detailed response will be mailed directly to [redacted] Thank you for bringing this matter to our attention We would be very happy to answer any questions that you or [redacted] may have I can be reached at ###-###-#### Sincerely, Tiara B Customer Relations Coordinator Customer Experience First Niagara Bank, N.A
I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] , dated August 9, A member of our management team, Thomas C., has been in contact with Mr [redacted] to address and resolve his concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting Mr [redacted] financial information A detailed response was mailed to Mr [redacted] todayThank you for bringing this matter to our attentionWe would be very happy to answer any concerns that you or Mr [redacted] may have I can be reached at ###-###-####Devon OVice President Customer Experience First Niagara Bank, N.A
I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] , dated December 14, We will be in contact with [redacted] to address and resolve the concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting [redacted] ’s financial informationA detailed response was mailed to [redacted] on December 17, Thank you for bringing this matter to our attention We would be very happy to answer any concerns that you or [redacted] may have I can be reached at ###-###-####Sincerely, Gary GCustomer Relations Coordinator Customer Experience First Niagara Bank, N.A
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10994847, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My debit/credit card was declined for a $purchase at [redacted] because it was considered "risky" by Card Fraud ServicesAfter I waited on hold for over five two times before being disconnected twice, I reached someone on my third attempt, after an additional five plus minute waitI was told that The purchase would not have been declined if I had used my PIN number instead of using the available credit optionFirst Niagara has never told me not to use my card with the credit optionIf they are going to decline purchases when the credit option is used then take that option away and require that all customers use their pin for all transactionsDo not decline "credit" purchases without notifying your customers, and while still having it as an available option Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] , dated September 2, We will be in contact with [redacted] to address and resolve the concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting [redacted] ’s financial informationA detailed response was mailed to [redacted] on September 14, Thank you for bringing this matter to our attention We would be very happy to answer any concerns that you or [redacted] may have I can be reached at ###-###-#### Sincerely, Lisa C Customer Relations Coordinator Customer Experience First Niagara Bank, N.A
March 24, 2016Revdex.com, Inc.Complaint DepartmentBryant Woods SouthAmherst, NY 14228RE: Case # [redacted] To Whom it May Concern, I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] dated March 21, 2016.First Niagara is unable to provide specific details to your offices regarding this situation due to protecting [redacted] financial informationA detailed response was mailed to [redacted] on March, 22, 2016.Thank you for bringing this matter to our attention We would be very happy to answer any concerns that you or [redacted] may have I can be reached at [redacted] .Sincerely, [redacted] Customer Relations CoordinatorCustomer ExperienceFirst Niagara Bank, N.ARidge Lea RdAmherst, NY
I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] *** We will be in contact with Mr [redacted] to address and resolve the concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting Mr***’s financial informationA detailed response will be mailed directly to Mr*** Thank you for bringing this matter to our attention We would be very happy to answer any concerns that you or Mr [redacted] may have I can be reached at ###-###-#### Sincerely, Lisa CCustomer Relations Coordinator Customer Experience First Niagara Bank, N.A
I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] dated May 28, We will be in contact with [redacted] to address and resolve the concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting [redacted] 's financial informationA detailed response was mailed to [redacted] on June 12, Thank you for bringing this matter to our attentionWe would be very happy to answer any concerns that you or [redacted] may haveI can be reached at ###-###-#### Sincerely, [redacted] Customer Relations Coordinator Customer Experience First Niagara Bank, N.A
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI have been contacted by First Niagra and they have promised to bring this matter to a favorable close However this process will take several weeks, possibly over a month longer I would like to keep open this case until the final results of this inquiry are complete As of today's date (2-29-16) I have not received written correspondence for FN Thank you for your assistanceRegards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have tried to contact customer service twice about a problem they created and they never responded back, I have used their secure connectionThey sent me a card telling my NY State tax was not paid and charged me insufficient funds fee from my account twice and then I have paid the NY state tax and put money in my account, they sent my payment to NY state again so I have paid over $due to their mistake and they do not even respond to my inquiriesThey act like they do not have any customer service at allI want them to refund my NY state tax payment amount that was paid twice because of themI want them to refund one of my two same amount payments Regards, [redacted]
I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] dated April 25, We have been in contact with Ms [redacted] to address and resolve her concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting Ms [redacted] ’s financial informationA detailed response was mailed to Ms [redacted] on May 3, Thank you for bringing this matter to our attention We would be very happy to answer any concerns that you or Ms [redacted] may have I can be reached at ###-###-####Sincerely, Gary GCustomer Relations Coordinator Customer Experience First Niagara Bank, N.A
I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] dated May 5, We will be in contact with Mr [redacted] to address and resolve the concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting Mr***’s financial informationA detailed response was mailed to Mr [redacted] on May 6, Thank you for bringing this matter to our attention We would be very happy to answer any concerns that you or Mr [redacted] may have I can be reached at ###-###-#### Sincerely, Kevin MCustomer Relations Coordinator Customer Experience First Niagara Bank, N.A
I am writing in response to the concerns communicated to your office by our First Niagara customer, [redacted] , dated November 14, We will be in contact with Mr [redacted] to address and resolve his concerns First Niagara is unable to provide specific details to your offices regarding this situation to protect Mr [redacted] ’s financial information A detailed response will be mailed directly to Mr [redacted] Thank you for bringing this matter to our attention We would be very happy to answer any questions that you or Mr [redacted] may have I can be reached at ###-###-#### Sincerely, Kevin M Customer Relations Coordinator Customer Experience First Niagara Bank, N.A
I am writing in response to the complaint communicated to your office by a First Niagara Bank ATM patron, [redacted] ***, dated April 21, We have received Ms***’s complaint through another venue prior to receiving this submission through the Revdex.comOn April 21, a detailed response was mailed to Ms [redacted] addressing her concernsTo date, we have not received a response from Ms***Thank you for bringing this matter to our attention We would be very happy to answer any concerns that you or Ms [redacted] may have I can be reached at ###-###-####Sincerely, Gary GCustomer Relations Coordinator Customer Experience First Niagara Bank, N.A
I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] , dated 08/30/We will be in contact with Ms [redacted] to address and resolve her concernsFirst Niagara is unable to provide specific details to your offices regarding this situation to protect Ms [redacted] 's financial informationA detailed response was mailed to Ms [redacted] todayThank you for bringing this matter to our attentionWe would be very happy to answer any concerns that you or Ms[redacted] may haveI can be reached at ###-###-####Sincerely, Kevin MCustomer Relations Coordinator Customer Experience First Niagara Bank, N.A
I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] dated August 11, We will be in contact with [redacted] to address and resolve the concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting [redacted] financial informationA detailed response was mailed to [redacted] on August 18, Thank you for bringing this matter to our attention We would be very happy to answer any concerns that you or [redacted] may have I can be reached at ###-###-#### Sincerely, [redacted] Customer Relations CoordinatorCustomer ExperienceFirst Niagara Bank, N.A
I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] We will be in contact with [redacted] to address and resolve the concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting [redacted] ’s financial informationA detailed response will be mailed directly to [redacted] Thank you for bringing this matter to our attention We would be very happy to answer any questions that you or [redacted] may have I can be reached at ###-###-#### Sincerely, Tiara B Customer Relations Coordinator Customer Experience First Niagara Bank, N.A
I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] , dated August 9, A member of our management team, Thomas C., has been in contact with Mr [redacted] to address and resolve his concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting Mr [redacted] financial information A detailed response was mailed to Mr [redacted] todayThank you for bringing this matter to our attentionWe would be very happy to answer any concerns that you or Mr [redacted] may have I can be reached at ###-###-####Devon OVice President Customer Experience First Niagara Bank, N.A
I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] , dated December 14, We will be in contact with [redacted] to address and resolve the concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting [redacted] ’s financial informationA detailed response was mailed to [redacted] on December 17, Thank you for bringing this matter to our attention We would be very happy to answer any concerns that you or [redacted] may have I can be reached at ###-###-####Sincerely, Gary GCustomer Relations Coordinator Customer Experience First Niagara Bank, N.A
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10994847, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My debit/credit card was declined for a $purchase at [redacted] because it was considered "risky" by Card Fraud ServicesAfter I waited on hold for over five two times before being disconnected twice, I reached someone on my third attempt, after an additional five plus minute waitI was told that The purchase would not have been declined if I had used my PIN number instead of using the available credit optionFirst Niagara has never told me not to use my card with the credit optionIf they are going to decline purchases when the credit option is used then take that option away and require that all customers use their pin for all transactionsDo not decline "credit" purchases without notifying your customers, and while still having it as an available option Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] , dated September 2, We will be in contact with [redacted] to address and resolve the concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to protecting [redacted] ’s financial informationA detailed response was mailed to [redacted] on September 14, Thank you for bringing this matter to our attention We would be very happy to answer any concerns that you or [redacted] may have I can be reached at ###-###-#### Sincerely, Lisa C Customer Relations Coordinator Customer Experience First Niagara Bank, N.A