Prestige Motors, Inc.

We have reviewed this complaint and gathered info from involved partiesWe truly believe there was a misunderstanding about the “bumper to bumper” extended service contract that was purchasedFor the best resolution we would like customer to come to the dealership and talk with our finance manager
for a face to face discussion about how this problem came aboutWe fully disclose and explain our service contractsNowhere in our lingo or verbage should be the words “bumper to bumper”Our best option,if you decide, after a discussion with our finance manager, would be to cancel the extended service contract and then we will have a difference figure(difference between what initial cost and refund amount) in which we can find a happy medium for all involved partiesWe strive to be as open and transparent as possible to provide our customers with meaningful information so they can make an educated decisionPlease call our dealership and schedule a time with our finance manager so we can quickly and efficiently resolve this issueThank you

Review: I purchased a vehicle last year in april,the vehicle was sold to me as a stock vehicle no option besides the options available with that model. No custom wheels, no dvd systems, nothing out of the ordinary. I recently requested paperwork from the bank where it is financed and came to realize the blue book on the vehicle was sent to [redacted] Credit Union with faulty information. The vehicle sold to the bank included custom 20+ wheels, wide tires and a dvd system. My vehicle does not have any of these extras. When I contacted the salesman who worked with me during the deal he said it was a mistake and I cant recieve the options that were apperantly sold with my vehicle. Very upset that they have sold me a vehicle that wasnt in the contract with the bank. I have a completely different vehicle than the one they put on paper for the financing. Very suspicious and wonder how many people are in this situation without realizing it. Really shows their work ethics. I wonder if customers called their financing bank and asked for the kelly blue book included with the loan paperwork , if they were sold something different as well.Desired Settlement: the wheel and wide tire package comes out to be atleast $3500.00 and a dvd system for a vehicle is probably another $500. Would also like my $1000 I had to put as down.

Business

Response:

I HAVE READ THE COMPLAINT AND REVIEWED OUR CUSTOMERS FILE ON HAND. WE HAVE A PICTURE OF THE VEHICLE THAT SHOWS THE AFTERMARKET WHEELS/TIRES ON THE VEHICLE. IT APPEARS THE DVD OPTION WAS ON THE OPTIONS LIST AS A PROBABLE ERROR. THE OPTIONS ON THE VALUATION TOTAL OUT TO (DVD $250 AND WHEELS $625). NEITHER OPTION WERE NECESSARY TO OBTAIN FINANCING FOR THIS CUSTOMER ON THE PURCHASED VEHICLE. THE AMOUNT TO PURCHASE THE VEHICLE, THE AMOUNT CUSTOMER AGREED TO TAKE FOR THEIR TRADE, AND ALL TAXES, FEES, AND AFTER SALES WERE AGREED UPON BY THE CUSTOMER AND PRESTIGE MOTORS AND FINALIZED WITH ALL NECESSARY SIGNED DOCUMENTS. PRESTIGE MOTORS OFFERS NO CASH TO CUSTOMER.

THANKS,

[redacted] (SALES MANAGER)

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I also have pictures of my vehicle when the keys were handed to me amd it does not include any wheels, that is a [redacted] response. that is unacceptable and it does not show the accredited business they say they are. accepting the fact thay they have added options that were not part of the vehicle is unacceptable. I know they are current financial institutions filing legal actions for the same complaints. when I spoke with the financial institution where my vehicle is financed they said the blue book sheet they recieved is the sheet that determined the value based on the options that were included with that worksheet. I know they have pictures of my vehicle with aftermarket wheels but when it was being advertised, I also have the picture of what it looked like when I recieved it. this is unacceptable to accredit them with the Revdex.com , there should be a further investigation looking into the values being sent out and the options being included with the vehicles being sold.

Regards,

Review: I purchased my vehicle from said dealership with the agreement that they would fix noise coming from the wheel area, detail of the car, and install a DVD player. When I received the vehicle back the DVD player was installed and the detail was done but the wheel issue was not resolved. After delivery of my vehicle I noticed that there was noise coming from the passenger window, belt in the engine, and the vehicle power would cut out. I contacted the salesman and took the vehicle back in to the dealership with the list of concerns. The salesman said there was no problem that their shop would take a look at these issues for me. When he gave me the vehicle back he said the noise coming from the wheel area was common due to new rotors and brakes. He also stated that the window noise was fixed and that it was working fine and couldn't find a problem with the electrical part but had tightened down the battery cables. With no such luck I started driving home and it started doing the same things again. The window still made noise, the belt still made noise, the power cuts out, and the wheel makes the same noise. It was pretty obvious that nothing was fixed. I once again called him and told him that the vehicle was making the noise but only now it's worse. I proceeded to tell him that I feel it's a safety issue since the vehicles power shuts off as I am driving and the wheel noise was extremely bad while driving and coming to a stop. This initial contact was on a Friday and he said he would call on Tuesday to let me know what he could do for me. I didn't hear from him by early afternoon so I called the salesman's cell phone and left a message. When the phone call was returned later after the salesman had spoke with his manager they bluntly said that it's not their problem. I was then told I could make an appointment sometime the following week to have a technician look at it but I would have to pay for all repairs, parts, and labor. At that time I am very upset and concerned for my kids safety and decided to take my vehicle into [redacted]'s to have them take a look at what was possible going on with my car and if it was safe to drive. They told me that it needs new rear rotors and brake pads and that their was nothing left of either of them. They told me the front rotors and brakes looked good but the rear rotors and brakes have never been removed and that the wear on them wasn't from the short time I had owned the vehicle. What it states in the agreement from the dealership was they would fix the wheel noise and unfortunately the noise was coming from the rear not the front and they just didn't want to pay for it .Desired Settlement: My desired outcome would be for all the issues to be fixed and fixed right with a different repair shop at no cost to me!

Business

Response:

WE DID PROMISE TO DETAIL THE VEHICLE(COMPLETED BY PRESTIGE), INSTALL A DVD PLAYER(DVD UNIT PURCHASED AND INSTALLED BY PRESTIGE), AND FIX FRONT BRAKE NOISE(FRONT ROTORS AND PADS PURCHASED AND INSTALLED BY PRESTIGE). ALL 3 ITEMS WERE COMPLETED AS PROMISED THE DAY OF THE SALE. AFTER THE SALE THE CUSTOMER COMPLAINED OF A FRONT END NOISE AND POSSIBLE POWER ISSUE. WE HAD HER BRING IT BACK IN AND INSPECTED BOTH ISSUES(SOMETIME IN OCTOBER). AFTER ROAD TESTING AND VISUAL INSPECTION WE WERE UNABLE TO DUPLICATE THE FRONT END NOISE THAT WAS MENTIONED. WE HAVE SEEN THE OTHER POWER ISSUE ON PREVIOUS SIMILIAR VEHICLES SO WE CHECKED THE BATTERY CABLES AND FOUND NO ISSUE WITH THEM AT THE TIME. SO, HERE WE ARE 6 MONTHS LATER AND THE REAR BRAKE PADS HAVE WORN DOWN AND PRESUMABLY WARPED THE ROTOR(ALL WEAR/TEAR PARTS THAT REQUIRE MAINTENENCE). THERE'S NO WAY THE REAR BRAKE PADS WERE BAD WHEN THE CUSTOMER PURCHASED THE VEHICLE BECAUSE AFTER 6 MONTHS OF DRIVING AND 10,000 MILES(GUESSING HERE) THE DAMAGE TO THE ROTORS AND OTHER COMPONENTS WOULD BE MUCH WORSE THAN JUST NEEDING NEW BRAKE PADS AND ROTORS. ON TUESDAY APRIL 8TH THE SALEMAN INFORMED MANAGEMENT OF THE CUSTOMERS CURRENT COMPLAINT AND WE OFFERED TO INSPECT THE VEHICLE AT NO CHARGE AND DO ALL LABOR AT NO CHARGE. THE ONLY PARTS WE WOULD HAVE ASKED THE CUSTOMER TO PAY FOR WOULD BE THE BRAKES AND ROTORS(NO PARTS WERE DISCUSSED AS WE HADN'T YET INSPECTED THE VEHICLE). UNFORTUNATELY THE CUSTOMER DECLINED TO BRING VEHCLE HERE AND TOOK TO [redacted]S. AT THIS TIME MY ORIGINAL OFFER(INSPECTION/REAPIR COVERED BY PRESTIGE, COST OF PARTS COVERED BY CUSTOMER) STANDS.

THANKS

SALES MANAGER

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

A detail was done on my vehicle and that was said to have been done by Prestige Motors. A DVD Player was installed and that was said to be done by [redacted] and not done by Prestige Motors. The brake noise was said to have been checked out by [redacted] and not Prestige Motors. The first two items listed were completed as promised by Prestige Motors but the brake noise was never fixed and it continue to be an ongoing issue. I was told per the salesman that all 4 brakes and rotors were replaced and I should not have any problems. After having to replace the rear brakes and rotors it is obvious they were never replaced. After speaking with the mechanic that did change my rear brakes and rotors just because brake noise is coming from the front doesn't mean that is where the actual noise is at. The power issue is still on ongoing issue. I actually have video of the power cutting in and out to show that there is an issue. My video was never looked at by Prestige to determine that there was an issue. I do personally take care of my vehicles and do the maintenance. Changing brakes and rotors are not the normal maintenance especially if you were told it was done already. I bought my vehicle so I could drive it weather it be in town locally or out of town. If I put 5,000, 10,000, or even 50,000 miles on my car, what they said was fixed was never fixed and that is my issue! I was told by the salesman that I could make an appointment the following week to bring the car in so their shop could look at it and fix what was wrong with it at my cost. Again why would I bring it back into them and have them fix things that were never fixed before because they couldn't "find" anything wrong.

Business

Response:

WE NEVER CHECKED THE REAR BRAKES FOR A NOISE. THE ONLY THING WE INITIALLY AGREED TO WAS A FRONT END NOISE AND DVD AND DETAIL. WE COULDN'T FIND A FRONT END NOISE WHEN IT CAME BACK IN. EVEN IF WE LOOKED AT THE REAR BRAKES THEY WOULD HAVE APPEARED TO BE FINE. SINCE THERE IS NOW AN ISSUE WITH THE REAR BRAKES AND THAT IS WHAT CUSTOMER THINKS WAS THE INITIAL "FRONT NOISE" WE WILL DO THE BRAKES, ROTORS, AND INSTALLATION FOR HER AT NO COST TO HER TO RESOLVE THIS INCEDENT. WE HAVE A SUPER SHOP THATS VERY CAPABLE. HAD WE DONE THE REAR BRAKES AND THERE WAS STILL AN ISSUE THEN THE SHOP WOULD BE TO BLAME, BUT THEY NEVER TOUCHED THEM. AS FAR AS THE POWER ISSUE GOES THAT ALL HAPPENED AFTER THE PURCHASE OF THE VEHICLE AND WAS NEVER AGREED UPON BEFORE OR DURING THE SALES PROCESS. WHEN WE DO THE BRAKE JOB WE WILL LOOK AT THE POWER ISSUE AND SEE WHAT IS NEEDED TO CORRECT THE ISSUE. WE CAN DISCUSS OPTIOS FOR THAT ONCE IT IS DIAGNOSED. I HAVE 100% CONFIDENCE IN OUR SHOP. IF CUSTOMER CHOOSES TO TAKE THE VEHICLE FOR SERVICE ELSEWHERE THAT IS SOLELY AT THEIR DISCRETION. HOPEFULLY THIS RESOLVES EVERYTHING.

THANKS,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The reasoning for my not agreeing to accept the latest business response is because Prestige Of Yakima is responsible to replace brake pads and rotors per agreement. In the agreement it states that they would fix brake noise. They said they put new rotors and brake pads on the vehicle and through the process of finally fixing the brake noise, I found out only the front rotors and brake pads were replaced and not the rear which was partially causing the brake noise as well. The work order says fix brake noise, is it my fault the noise was coming from the rear and not just the front? When I took it back in they said there wasn't anything to be fixed with any of the brakes or rotors because it was a normal noise with new rotors and pads and that [redacted] said everything looked fine. When I took it into [redacted]s, they responded to this as the rear brakes and rotors have never been taken off. That just tells me Prestige Of Yakima clearly didn't even bother to check where the noise was coming from. If they would have they would have said the rear brakes were bad as well and needed to be replaced. After I had the rear brakes and rotors replaced the noise stopped. I feel they are just trying to cover up all the problems with this vehicle because they know they have done another resident of Yakima wrong. I am asking for them to reimburse me for my expenses that I have paid since they could not fix the problem. I also have pictures of the rear rotors and pads completly shot in which is the reason for the noise . I want it to be known that I feel they are very untrustworthy. My basis for this stems from various reasons but if you look into their last response they said they purchased and installed the DVD player. They are correct about one thing they did purchase the unit but they had a secondary party install it (Audio King of Yakima). As for the window noise they never once in the last response referanced to it and it still makes noise. As for the battery cutting out I personally took in into two different places to have it tested and both came back with a bad voltage regulator. That would mean the alternator is bad and not just wires that needed tightened like they initially did. If they actually hooked it up to any type of computer to read what was going on with the power issure, they would have seen this a long time ago and know what was actually wrong with it instead of "fixing" it by tightening a cable. By actually testing things and figuring out what is wrong they might be able to actually make customers happy! At this point I have replaced my rear brakes and rotors and now have to replace the alternator because their shop couldn't figure it out in the first place. The only reason that they don't want to fix it is because it takes from there bottom line. I was hoping that maybe they would want repeat customers but I guess the customer isn't their number one priority!

Regards,

Review: In April my 16 year old son and I found a car on the lot that he liked. The car salesman said to us when we were just beginning to look around that they were having 40 new cars come in. They needed to get rid of cars, so they were offering any trade in, running or not, and would take $3,000.00 off price. We had been there previously and were told all cars were $3,000.00 off asking price. We found a car and drove it with my husband and the salesman. It drove very straight, only the brakes high pitch screech killed all ours ears. We actually ended up laughing at it. We knew this was a easy fix. We are an older couple and never make decisions without researching especially consumer reports on the vehicle. Despite the high pressure salesman. The manager at this time told us he could take off $2,500.00 on this car and we were lucky to get that. We talked about the brakes screeching, and then my other must in a car was blue tooth so my son would not be talking on his phone. I was told by the salesman not to worry the car had blue tooth and the brakes would be fixed. We explained that we would sit down as a family and make a decision. We would come in the next day, Sunday if we decided to purchase the car.

On Sunday when we retu**ed to buy the car. II had the salesman attempt to show us how the blue tooth worked. We pointed out a clip on the rear fender well was missing and causing the rear panel to come out on the freeway. The brakes were still screeching and had not been fixed. When we asked where the second key was since this was a 16 years car and we knew we needed 2 keys we were told there was definitely 2 keys it's just that because it was Sunday the "real manager" had locked up all the keys in the safe. We could come back on Monday and pick these up, get the brakes fixed, and lea** about blue tooth.

We signed paperwork on the car and left. On Monday my husband met me down at the car lot. Our experience was night and day. We were told there wasn't 2 sets of keys and they could Oder one for us at $380.00. Also the car did not have blue tooth and the manager said said "I don't care what the salesman said, you can't hold me to everything the say" I reminded him that it actually was him that promised there was 2 sets of keys. He got up and left the room very mad and angry. I asked to speak with his manager face to face. He left the room very angry. When he came back he said "we can't give the car away". I said I realize they have to have a profit also. I offered to pay the cost of the blue tooth adapter for the car and the would pay for the extra key. It is a push putt on electronic keyless device. It was also agreed upon that they would order a clip for the back fender to keep it from flapping in the wind.

My husband brought the car in the next day to have the screeching brakes looked at. They wouldn't even look at them. Everyone in the car lot new they screeched, you could hear it blocks down the road. They told him the rotors and brakes had just been replaced. "We would have to live with the sound". I took the car to [redacted]s in naches where we live and he verified they were new rotors it just needed silicone brake grease on the slider pin. The noise went right away. He charged me $120.00 dollars and my husband took the bill to prestige motors. They said "you should have brought it in here to have it fix. My husband explained he did and they heard the screech but wouldn't work on it.

It is now late July, we have heard nothing about the car key they we're suppose to have ordered, and nothing about the car clip. When I called last week I was told they knew nothing about either one of these items.

I also have a picture of the front of his car as there was definite body damage and paint cover up that was not divulged and covered up for a quick fix.Desired Settlement: A new clip for the back fender well, a new key and reimbursement for the brakes they refused to even look at but could hear the screech coming down the road.

Business

Response:

AFTER PIECING THIS TRANSACTION TOGETHER WITH THE SALES PEOPLE AND MANAGEMENT HERE, EVERYONE HERE AGREES THAT THIS WAS NOT A SMOOTH TRANSACTION. WITH THAT SAID, BEFORE ANY DOCUMENTS WERE SIGNED EVERY ISSUE WAS COVERED AND THE CUSTOMERS WERE EVEN RECOMENDED BY OUR FINANCE MANAGER THAT THEY NOT EVEN BUY THE CAR. AT THAT POINT THE CUSTOMERS INSISTED THAT THEY STILL WANTED TO PURCHASE THE CAR WITH THE AGREEMENT THAT THEY PAY FOR AN EXTRA KEY AND THE BLUETOOTH AND DEALER COST. THE REMAINING ISSUES ARE THE CLIP AND THE BRAKES. CUSTOMER BROUGHT THE CAR IN WITH "NOISY" BRAKES, OUR MECHANIC LOOKED AT THE VEHICLE AND STATED WE HAD JUST PUT NEW BRAKES AND ROTORS ON THE VEHICLE. BECAUSE THEY WERE CERAMIC BRAKE PADS HE SAID THE "NOISE" WOULD GO AWAY SHORTLY. THE NEXT TIME WE SAW THIS CUSTOMER, WE BELIEVE THE FATHER BROUGHT IN A BILL FROM A TIRE SHOP SAYING THEY HAD TO PUT BRAKES AND ROTORS ON THE CAR. AT THAT POINT WE PULLED OUT OUR INVOICES FOR THE SAME REPAIRS THAT WE DID AND AGREED MAYBE THEY SHOULDN'T OF PAID THAT SHOP FOR UN-NEEDED REPAIRS, THE SLIDER PIN WAS NOT MENTIONED. AS FAR AS THE CLIP GOES WE'RE UNSURE WHERE THIS VERY EASY FIX GOT MISSED AND ARE DEFINATELY WILLING TO MAKE THIS REPAIR. PRESTIGE OFFERS TO REPAIR CLIP ISSUE.

THANKS

Consumer

Response:

Thank you for admitting this was not a smooth business transaction. There is 1 response that was truly a slap in the face. To say that we were told that we could buy the key and the Bluetooth as your response stated is an out right lie. When the gentleman came back into the room and said "after talking with my boss" it was decided they would order the key and we would pay for the blue tooth. He then went on to say they could get the key from the dealer "already programmed". He the said it would take awhile to come in but he would call us. That we were told we would pay for both is a lie. Just as saying you knew nothing about the clip. When we brought it to the manager and the salesmanship attention their comments were exactly the same. "Oh that's an easy fix" they took the car back to the back of the store. When the salesman brought it back up he said to the manager we didn't have one. We will order right away. I said then you will call me when they come in and the manager said yes.

Review: on 03/31/2013, I bought a vehicle in which my 2003 yukon was involved in the deal as a trade in, 2 days after I received a call from the dealer saying that the application was not processed because my ss was not valid and they needed a letter from ss off, saying that my ss was legit. I did not had time to go to request the letter because I'm off by the time they close, so I went to the dealer and told them this, after that they said. "well leave my car, and I will give yours back, and we'll close the deal."I was doing this when [redacted](sales man), showed up, and he talked me into "everything was done" and "We couldn't do this", a day after I was not satisfied on what was going on because since I was being pushed to get the vehicle I did not wanted to have, and when I told them this, they said. That if I cancelled the deal, I was going to pay $1300, $300.00 for parts purchased for the vehicle and $1000 for document preparation fees, when a day before they were the ones making the offer of cancelling the contract,after that they said that if I did not payed this they were not going to give my vehicle back. It was about 7:00 pm, and it was cold my kids were with me and I needed to go away since we were outside and they were already closed, they gave me my old vehicle after I payed, and did not gave me my registration back. I feel very abused, they literally stold $1300.00.Desired Settlement: I need to know if you can please help me get my money back.And I would also like to make a formal complaint, so this people do not ever do this again to anyone

Business

Response:

THE CUSTOMER DID BUY THE VEHICLE ON SUNDAY THE APRIL 31ST. EVERYTHING DURING THE TRANSACTION WENT SMOOTH JUST LIKE ANY OTHER DEAL. ON MONDAY WE FAXED ALL THE PAPERWORK OVER TO THE BANK SO WE COULD GET "FUNDED" FOR THE LOAN. ON THEIR END THERE WAS A NOTIFICATION THAT THE SOCIAL SECURITY NUMBER IS ASSOCIATED WITH MORE THAN ONE PERSON/NAME. WE THEN CALLED THE CUSTOMER AND EXPLAINED THIS THEM THAT AFTERNOON(APRIL 1ST). THE CUSTOMER SAID THAT AFTER WORK THE FOLLOWING DAY HE WOULD GO TO THE SOCIAL SECURITY OFFICE AND GET THE DOCUMENTS WE NEEDED TO OBTAIN THE FINANCING FOR THE VEHICLE. ON APRIL 2ND THE CUSTOMER RETURNED TO THE LOT AROUND 5-5:30 WITH OUT THE DOCUMENTS THAT WE NEEDED. THE CUSTOMER WAS UPSET THAT HE HAD GOT OFF WORK AND DIDN'T MAKE IT TO THE SOCIAL SECURITY OFFICE IN TIME. AT THAT TIME WE EXPLAINED TO THE CUSTOMER THAT THE BANK WAS THE ONE THAT NEEDED THIS INFO FOR THE FINANCING. MR. [redacted] AT THAT TIME PULLED OUT HIS "SOCIAL SECURITY CARD" AND HIS "PERMANENT RESIDENT CARD". HE GAVE THEM TO US AND WE TOLD HIM THAT WE WOULD TRY TO MAKE THIS WORK. THE CUSTOMER DID MENTION THAT THEY WERE POSSIBLY INTERESTED IN A DIFFERENT VEHICLE THAN THE ONE THEY INITIALLY PURCHASED. THE SALESMAN SHOWED THE CUSTOMER A FEW OTHER VEHICLES WITH THE PLAN BEING THAT IF THE BANK ACCEPTED THE DOCUMENTS WE COULD RE-WRITE THE PAPERWORK FOR A DIFFERENT VEHICLE. HE THEN LEFT IN THE VEHICLE WE SOLD HIM. AFTER HE LEFT WE FAXED EVERYTHING HE HAD PROVIDED TO THE BANK FOR THEIR APPROVAL. EVERYTHING WAS OK'D BY THE BANK AND THEY WERE READY TO PROCEED WITH THE LOAN FUNDING PROCESS, EXCEPT THE CUSTOMER HAD CALLED THE BANK AND TOLD THEM THEY DIDN'T WANT THE CAR THEY BOUGHTH FROM US(NOT SURE EXACTLY WHAT HE TOLD THEM). WE THEN TALKED TO THE "FUNDING" MANAGER AT THE BANK AND THEY SAID PER OUR AGREEMENT(DEALER/LENDER AGREEMENT) WE COULD PROCEED AS IN ANY OTHER "NORMAL" DEAL. WHEN THE CUSTOMER RETURNED AGAIN ON THE 3RD(AROUND5:30-6:30 ISH)THEY ATTEMPTED TO REWORK ANOTHER DEAL ON A DIFFERENT VEHICLE. AFTER ABOUT AN HOUR WE REALIZED WE WEREN'T ABLE TO COME TO AN AGREEMENT ON THIS "NEW" VEHICLE. THEY THEN SAID THEY DIDN'T WANT THE CAR ANYMORE OR ANY OTHER CAR. WE TOLD THEM WE WERE GOING TO KEEP THE ORIGINAL DEAL TOGETHER AND THAT WAS THAT. THEY ASKED HOW THEY COULD GET OUT OF THE DEAL THEN. WE HAD ALREADY SPENT $300 FOR VARIOUS FIXES ON THE YUKON THAT THEY HAD TRADED IN, SO WE TOLD THEM THEY COULD PAY THE $300 FOR THE PARTS WE INSTALLED(WE DIDN'T CHARGE THEM ANY LABOR/INSTALLATION CHARGES WHICH RUN ABOUT 80 DOLLARS AN HOUR). THAT EVENED US ON THE TRADE IN. WE THEN EXPLAINED TO THE CUSTOMER THAT WE'RE NOT A RENTAL CAR COMPANY AND WE ALSO DON'T OFFER LOANER VEGHICLES. WITH THAT IN MIND AND THE FACT THAT 3 MANAGERS, 2 SALES PEOPLE, AND 2-3 BANKERS HAD BEEN INVOLVED IN THIS MESS CREATED BY THE CUSTOMER WE OFFERED THEM A WAY OUT AT A COST OF $1000 OR THEY COULD JUST KEEP THE CAR THAT THEY LEGALLY AND WILLINGLY PURCHASED. MR. [redacted] STEPPED OUTSIDE AND TALKED WITH HIS WIFE. WHEN HE RETURNED HE HANDED US $1300 CASH SO HE COULD WALK AWAY FROM THE DEAL. WE WROTE HIM OUT A RECEIPT FOR ALL CASH AS WELL AS A WRITTEN AGREEMENT THAT BOTH PARTIES WERE HAPPY WITH THE RESOLUTION(WHICH WE HAVE THE ORIGINAL COPY). WE DIDNT HAVE TO UNWIND THIS DEAL, BUT IN AN ATTEMPT TO APEASE AN EXISTING CUSTOMER WE FELT LIKE WE SHOULD GIVE THEM AN OPTION, BOTH MR.[redacted] AND HIS WIFE AGREED THAT THIS WAS THERE BEST OPTION. AND LEFT OUR LOT HAPPY.