Prestige One Landscaping

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] (***) [redacted] Based on the horrific misdiagnosis of the a/c we don’t even know if a reading of ppm of carbon monoxide was the correct reading for the furnace - Forget about the damn holes in the ceiling - I was pointing out the ineptness of Jacob Brosemployees - Mark Wilson had no idea about installing ceiling vents which could have made this whole ugly process easier - he told us that it was at our expense to have the holes dry-walled - he never, ever mentioned ceiling vents that Jacob Broscould install - btw why didn’t he know about ceiling vents? - this has never been addressed - he just said that it was up to us to pay for the dry walling of the holes in the ceiling - had we known what an ugly mess these vents (when we found out that they could be installed, and this was purely by accident) would end up being we could have done something better at the time the vents were being installed- and, anyway, forget about the damn vents - they are insignificant at this point - Apologizing for a mistake of $ [redacted] - $ [redacted] isn’t comforting after we just spent $ [redacted] on a new furnace and the mess with the installation and the ceiling and the continuation from the furnace room through the hallway and through the storage room and all the ceiling holes, to the ugly pipe outside and it has not ever been proven that we even needed a new furnace - I do not have any faith in the reading that [redacted] claims to have made - if he is, indeed, qualified as a technician, then there never should have been such a horrendous misdiagnosis on the air-conditioner - I’d hate to think what would happen if he were doing brain surgery - without a second opinion we would have been out $ [redacted] - $ [redacted] (which doesn’t seem to bother Jacob Brosnearly as much as it does me) - prove to me that he didn’t make a mistake on the furnace - ***, I cannot simply take your word for it - you, [redacted] Jacob, weren’t even here so how is it that you keep insisting that you know that we needed this furnace? - you were not here when the reading was taken - if we had not gotten a second opinion, Jacob Broswould be $ [redacted] - $ [redacted] ‘plumper’ and then we could have all held hands and danced around the mulberry bush and lived happily ever after - when it’s an error to your credit life is good but when it is an error to our credit it’s being dismissed with “I’m sorry” well, unfortunately, that doesn’t cut it - Something not mentioned before - since the installation of the new furnace and the new pipes in the ceiling and the holes cut into the downstairs ceiling for the pipes, something is definitely going on with the downstairs ceiling and the main level floor - there is a loud noisy vibration at times which we can only stop by standing in/on the main floor hallway over where the vibration is coming from - as soon as we step off the spot where we’ve stopped the vibration, it starts in all over again - something is loose somewhere in the downstairs ceiling to cause this - I have no idea what is causing it - but it is like a pipe vibrating (?) - this, too, seemed insignificant when it first started, but it is getting louder and more noticeable and I find myself standing in the hallway to stop the noise - it sounds like a car motor being revved up - And, please stop saying there is NO connection between the furnace and the air-conditioner when that is the WHOLE point of this complaint - It is beyond me to understand how anyone (Jacob Bros.) can even attempt to make a believable defense in this case - there isn’t anything believable in this situation - I think when furnaces, air-conditioners, water heaters and the like are diagnosed to be replaced that Jacob Brosshould send another technician to give a second opinion - had this been done we would not have any doubts or questions, or this whole ugly claim -Please resolve this issue now Thank you -Sincerely, [redacted] (***) ***-***And, ***, stop and think if this had happened to you and you were about to lose $ [redacted] - $ [redacted] - would you simply dismiss this with an apology? - of course not -

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
***/*** (***)vs*** BrosHeating and Air Conditioning Cincinnati, OH 45226Complaint ID ***To Whom it May Concern: This response is in reply to *** Brosreply 7/6/4:48:PM - Revdex.com - FYI - - Yes, *** Broshas responded - - *** Brosreply - not acceptable - ***To *** BrosReply - Adressing para- sale and installation of new furnace A reading of ppm of CO2, may or may not, be a high reading I have no idea because I am not a heating and cooling Service Technician Mr*** states that all you do is insert the sensor into the furnace vent and turn it on And, if in fact, a high reading is an indication that the heat sensor is defective, I have not been assured that due to the ineptness of the technician, that the reading was correct, misinterpreted, or blatantly changed to a negative reading I say ‘ineptness’ due to the appalling misdiagnosis of the air-conditioning unit that I will explain further on in my reply Yes, the age of the furnace is years having been meticulously maintained.To *** BrosReply - Addressing para2 *** ***, the Comfort Adviser (?) informed us that the ceiling had to be torn apart and we had no choice but to have it repaired at our own expense This is correct - this IS what we were told Unfortunately, *** ***, apparently, in his ‘ineptness’ does not understand that ceiling vents are routinely installed to cover the holes and that *** Brosdoes this as a regular part of furnace installation When I informed *** ***, he said, “***, we install ceiling vents as a regular part of our furnace installation However, if you want the ceiling dry-walled that will be at your expense.” Yes, I FULLY UNDERSTOOD that IF I wanted ‘dry-walling’ it would be at MY expense I did not know a thing about ceiling vents until *** Heating and Cooling came out to give a second opinion on the outrageous misdiagnosis of the air-conditioning unit and told me that’s how they (***) do their furnace installations Further, if I had known, and if someone who wasn’t inept, would have explained to me that the appearance would be dreadful and you would be able to see up into the bare, unpainted rafters, (remember, this is a fully finished, upscale, interior designed, lower level, with full window walls, a wet bar and a fireplace) I would have made an arrangement to either have vents that close (these do not close) or insert something into the vent to block out the open hole I have taken care of all of this now, and actually it was a very easy fix It is shameful that the work done by *** Broswas left in the shabby and unprofessional way that it was Vent hole concealment was done by my handyman at a cost of $***, of which, I am adding into the claim for recompense.To *** Bros Reply - Addressing para3 Yes, I was told there was a defective capacitor on the air-conditioning unit I did not understand why they were ‘messing’ with the air-conditioner but then, again, I am not a technician and I had no choice but to assume they knew what they were doing.To *** BrosReply - Addressing para4 On October 1, 2014, *** *** came to the house to install the new capacitor and informed me that the A/C unit was gone/finished/shot Apparently, he in his ineptness, ‘noted’ on his invoice that the valves in the compressor were bad and the unit HAD to be replaced NOT SO! The valves were fine and the unit did NOT need to be replacedRead *** ***’s reply to this HE IS IN AGREEMENT THAT THE VALVES WERE NOT BAD.To *** BrosReply - Addressing para5 Yes, this is correct We became concerned that we were not getting accurate information from the technician and that we should get a second opinion I contacted *** Heating and Cooling, and they were able to discern that the function valve was turned off/closed, which was done by *** Bros Upon informing *** *** of the findings by *** Heating and Cooling regarding the air-conditioner, *** ***, Service Manager of *** Bros., and *** *** came to the house and were here for several hours checking out the A/C unit and then informed me the whole thing was simply an ‘honest mistake.’ Now, bear in mind that *** ***, the Comfort Adviser, had already been to our home to “sell” us a new unit The costs he quoted varied from $*** - $*** for which we were ready to pay out for something WE DIDN’T NEED! It is nice to apologize for an ‘honest mistake’ but come on, $*** - $***? That’s a pretty monumental ‘honest’ mistake and again, it’s because of ineptness Why wouldn’t the Service Technician know that the valves were closed? Isn’t this his job, and area of expertise? Does that not indicate another case of ‘ineptness?’ If we hadn’t had the presence of mind to get this second opinion we would be out that exorbitant amount of money.To *** BrosReply - Addressing para- 7 Fully addressed in my Reply - Addressing para2To *** BrosReply - Addressing para8 Our “going through a difficult time” has nothing to do with the ineptness of the service technician Yes, it was a terrible time and then to have this dumped on top of us was suffocating and then to be told that we are being “UNREASONABLE” is hitting below the belt when none of this was our mistake It was absolutely immoral to pile this in on top of us during our “difficult time.” *** *** states that the usurious misdiagnosis of the air-conditioning unit has nothing to do with the diagnosis of the furnace and that the two are not related This is one of the most incomprehensible statements I have ever heard! How can the two not be related? They are most definitely related They are SO related that this is why we are asking for recompense This is an obvious case of ‘dead to rights.’ All one needs to do is simply “THINK” about it.Note: *** *** did not feel that taking an unnecessary $*** - $*** was the least bit “UNREASONABLE.” To even suggest that WE are being unreasonable, is absurd, ridiculous, and totally ludicrous This totally violates, in every way and form, ‘the rights of the reasonable man.’To reiterate what was already stated in the original complaint, we have been told by a new home builder and *** Heating and Cooling that *** Brosis charging us high-end prices for non-high-end equipment I would have no way of knowing if this is true or not I am simply passing along what I was told.From all of the above, it is obvious that *** Broshas demonstrated ineptness to such a degree that it is beyond reason to conclude that the furnace ever needed replacement Additionally, and in that regard, I am adding in another $*** to the recompense claim for aggravation and trauma due to ineptness.Total due from *** BrosHeating and Air Conditioning - Furnace - $*** Handyman - *** Aggravation/Trauma *** TOTAL DUE $***Please let it be known that we have an *** Credit Rating and we have always paid for goods and services however, to ask us to pay for something that was not necessary is totally unethical.Thank you for you for your very prompt attention to this matter.*** *** - *** *** ***Milford OH - *** ***I am sorry that this reply is so lengthy but I could not find a way to condense it.cc: OCILB - Ohio.gov Deptof CommerceRegards,
*** (***) ***

Response to
[redacted] and [redacted]
 
A reading of
8490 ppm of Carbon Monoxide is very high and needed to be addressed. [redacted] and
[redacted] have indeed meticulously maintained their equipment. That is one reason
why the furnace lasted for 23 years. The average furnace life is between 16 and
18 years. If our goal was to sell equipment why did we wait so long to recommend
that it be replaced? We don’t want to replace something unless it is in the
customer’s best interest.
With regards
to the holes in the ceiling [redacted] stated that when he told them that we
needed to cut holes in the ceiling they did not appear to be very concerned
about it. They told him that they knew someone that would repair the drywall ceiling
for them. I’m not sure why this is being brought up now when they clearly were
informed before the installation. It doesn’t make sense to me. That being said
we installed return air grills to cover the holes at no charge.
When our
installation technicians installed their new furnace they removed the indoor
coil for the air conditioner to provide a nicer looking installation. To remove
the coil the refrigerant had to be recovered and the valves where closed. This
isn’t normally done and it took more time to do it but they felt it would be a
better installation. During the installation they found the defective capacitor.
When our service technician arrived to install a new capacitor he didn’t know
that the coil had been removed and the valves were closed. As a service
technician arriving at a jobsite with an existing air conditioner you don’t
normally find the valves closed. He did at that time feel that the valves in
the compressor were bad. I am not making excuses but you asked how he could
make that mistake. Well that’s how it happened. Once again I apologize for the
mistake. In fact I feel sick to my stomach about it. If I could change things,
I would, but I can’t.
We enjoy having
a good reputation in the community for being honest and truthful with
customers. For 23 years we have had a great relationship with [redacted] and [redacted]. We
have maintained their equipment and were there when they needed us. I
appreciate their many years trusting us with taking care of their system.
To summarize
the situation our service technician made an honest mistake when he thought the
compressor valves were defective when in fact the valves where closed on the outdoor
unit. There is no connection between the furnace and air conditioner. I don’t
know what more I can say.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ([redacted]) [redacted]
1.  Based on the horrific misdiagnosis of the a/c we don’t even know if a reading of 8490 ppm of carbon monoxide was the correct reading for the furnace - 2.  Forget about the damn holes in the ceiling - I was pointing out the ineptness of Jacob Bros. employees - Mark Wilson had no idea about installing ceiling vents which could have made this whole ugly process easier - he told us that it was at our expense to have the holes dry-walled  -  he never, ever mentioned ceiling vents that Jacob Bros. could install  -  btw why didn’t he know about ceiling vents?  -  this has never been addressed  -  he just said that it was up to us to pay for the dry walling of the holes in the ceiling -  had we known what an ugly mess these vents (when we found out that they could be installed, and this was purely by accident) would end up being we could have done something better at the time the vents were being installed- and, anyway, forget about the damn vents - they are insignificant at this point  -3.  Apologizing for a mistake of $[redacted] - $[redacted] isn’t comforting after we just spent $[redacted] on a new furnace and the mess with the installation and the ceiling and the continuation from the furnace room through the hallway and through the storage room and all the ceiling holes, to the ugly pipe outside and it has not ever been proven that we even needed a new furnace  -  I do not have any faith in the reading that [redacted] claims to have made  -  if he is, indeed, qualified as a technician, then there never should have been such a horrendous misdiagnosis on the air-conditioner  -  I’d hate to think what would happen if he were doing brain surgery - without a second opinion we would have been out $[redacted] - $[redacted]  (which doesn’t seem to bother Jacob Bros. nearly as much as it does me) - prove to me that he didn’t make a mistake on the furnace -  [redacted], I cannot simply take your word for it - you, [redacted] Jacob, weren’t even here so how is it that you keep insisting that you know that we needed this furnace?  - you were not here when the reading was taken -  if we had not gotten a second opinion, Jacob Bros. would be $[redacted] - $[redacted] ‘plumper’ and then we could have all held hands and danced around the mulberry bush and lived happily ever after  - when it’s an error to your credit life is good but when it is an error to our credit it’s being dismissed with “I’m sorry”  well, unfortunately, that doesn’t cut it  -5.  Something not mentioned before - since the installation of the new furnace and the new pipes in the ceiling and the holes cut into the downstairs ceiling for the pipes, something is definitely going on with the downstairs ceiling and the main level floor  -  there is a loud noisy vibration at times which we can only stop by standing in/on the main floor hallway over where the vibration is coming from  -  as soon as we step off the spot where we’ve stopped the vibration, it starts in all over again  -  something is loose somewhere in the downstairs ceiling to cause this  - I have no idea what is causing it  -   but it is like a pipe vibrating (?)  -  this, too, seemed insignificant when it first started, but it is getting louder and more noticeable and I find myself standing in the hallway to stop the noise -  it sounds like a car motor being revved up  -6.  And, please stop saying there is NO connection between the furnace and the air-conditioner when that is the WHOLE point of this complaint  -7.  It is beyond me to understand how anyone (Jacob Bros.) can even attempt to make a believable defense in this case  - there isn’t anything believable in this situation -  8.  I think when furnaces, air-conditioners, water heaters and the like are diagnosed to be replaced that Jacob Bros. should send another technician to give a second opinion  -  had this been done we would not have any doubts or questions, or this whole ugly claim -Please resolve this issue now.  Thank you -Sincerely, [redacted]  ([redacted]) [redacted]And, [redacted], stop and think if this had happened to you and you were about to lose $[redacted] - $[redacted]  -  would you simply dismiss this with an apology?  -  of course not  -

With regards to the concerns of [redacted] and [redacted]:
 
August 26, 2014 our service technician, [redacted], was at
the [redacted] Residence for their fall Heating Tune Up. During this service he
got a reading or 8490 parts per million of carbon monoxide in the furnace vent.
The only...

thing that would cause this is a defective heat exchanger. The device
that senses the carbon monoxide does not leave room for error. You turn the
meter on, insert the sensor in the furnace vent and you get the reading. There
is no adjustment to the device. All you have to do is turn it on. With the
furnace being 23 years old it was suggested that we replace it. Attached is the
invoice from the service technician.
[redacted], our Comfort Adviser, met with [redacted] and [redacted] later that day and quoted a new furnace. In the Installation Agreement it
clearly states “Customer aware we cannot take responsibility for paint or
drywall in connection with installation of PVC Exhaust, T-stat”. They approved
the installation and we completed the installation September 20th,
2014. Attached is a copy of the Installation Agreement.
During the process of installing the furnace the
installation team had to re-install the indoor coil for the air conditioner to
improve the looks of the installation. At that time they found that the air
conditioner had a defective Capacitor in the outdoor unit. Since they didn’t have
the capacitor on their vehicle a new capacitor was ordered and we had to
schedule another service call to return to install it. We did not charge them
for this.
On October 1st, 2014 the service technician
installed the defective capacitor and noted on his invoice that the valves in
the compressor were bad.
The [redacted]’s called another heating and air conditioning
company and they found that the valves were turned off giving the appearance of
defective valves in the compressor. [redacted], our service manager and myself
visited the jobsite and confirmed that the valves where closed. We opened the
valves and checked the operation. Everything was operating as it should. We
later learned that the installation team closed the valves when they re-installed
the indoor coil and forgot to open them up before they left.  Our service technician made an honest
mistake. I apologize to the [redacted] and [redacted].
At that time [redacted] mentioned that she was dissatisfied with
the holes in the ceiling we had to cut when we installed the furnace. I told
her that we were not able to repair the ceiling but we could cover the holes
with return air grills. We installed the return air grills on October 28th,
2014 (no charge). She states now that she is unhappy with the return air grills
because you can look through the louvers of the grill and see into the floor
joist cavity. This is the same as with any other ceiling return air grill. If
you’re looking at a ceiling grill and are in the right position we can see into
the opening. She could apply black spray paint on the inside of the floor joist
cavity but the paint will probably be applied to the surrounding surfaces as
well. She could put a dark color material behind the grill but if you’re
looking through the grill you will be able to see it. The best option would be
to have a Drywall Contractor repair the ceiling and then have their painter
come out and paint the ceiling as was originally agreed upon.
I have known [redacted] and [redacted] for 23 years. When you
know someone for that long you develop a relationship with the customer. I
consider [redacted] and [redacted] more than just a good customer. I know that both of them
are going through a difficult time in their personal lives.  I am truly sorry to hear about that. I admit
our service technician made a mistake regarding the air conditioner and I feel
bad about it. That doesn’t mean he was wrong about the furnace. I think it is
unreasonable to think we should refund you the money to replace your 23 year
old Furnace. The two are not related. I understand that there are a lot of
companies that try to sell you things you don’t need but we don’t operate that
way. It is not our policy.