Prestige Pools and Spas

I received a call explaining the company that installed the pool was no longer in businessI am satisfied with the response

Tell us why here...Yes, we installed an above ground pool in 2003. The railing has rusted. Rust is not a covered warranty item from any manufacturer. Esther
Williams has since gone out of business and the homeowner has been referred to an after market supplier of parts. She was told that this is not covered and we no longer have access to parts. After the owner spoke with her, she agreed that she was given this information and agreed to have complaint removed

Initial Business Response /* (1000, 5, 2015/10/15) */
We have been out to customer's house numerous times to try and locate the 1" a week of water loss that customer said they were experiencingThey have indicated that they use the hot tub every day and this amount of water loss can be normal,
due to evaporation and condensationWe have used stop leak and re-caulked every jet to re-sealOur service technician said the last time he was at customer's house, he was going to measure to see if he had room to put the spa on blocks to enable him to get underneath to attempt to locate the leakThe spa is inside a gazebo, therefore cannot be lifted onto it's sideThe customer started yelling and he leftOn 10/13/15, we sent another service technician and he found and repaired, a leak at pump #2, which is located to the rear in the equipment panel areaA loose nut was tightened and lubedWe hope this takes care of the problemWe have asked the customer to call us and report if she feels it has been taken care of satisfactorilyThis has been ongoing, and we feel that we have done our best to remedy the problemThe original tech left when the customer started yellingWe feel, the complaint was filed prematurely, and unfairlyWater leaks are not a repair type that is always immediately detectableThere is a process that all service companies must go through to determine the source of leak prior to making the repairsWe respectfully request this be removed from our record

See attached document