Prestige Pools, Spas & Covers

Restore Construction Inc(“Restore”) and Olde Towne Floors, Inc(“Olde Towne”) have resolved this matter as of March 22, Restore has still not received final payment from the Owner of the property for work performed because of quality of work issues, regarding several areas of construction, including the floors In accordance with the original Subcontractor Agreement that Olde Towne signed with Restore, Restore is not required to pay Olde Towne until Restore has been paid in full by the Owner of the property Therefore, by demanding immediate payment, Olde Towne has breached its contract with Restore for the sole purpose of getting paid However, to facilitate an amicable resolution to this issue, Olde Towne has signed a Final Waiver for work performed, and Restore has paid Olde Towne in full for its services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** To be clear, there may have been many issues on the project, but none of them were related to the flooring We were never contacted to perform any punch list items and we warranty our work When Restore signed our change order, they agreed to pay the balance due upon receipt of the invoice We did agree to take less than our contract price just to end this ordeal with Restore and agree to end this complaint
Sincerely,
*** ***

Restore Construction, Inc(“Restore”) values the business of each of our customers. We try to provide an exemplary level of customer service, and our number one priority is customer satisfactionIn keeping with our goal of customer satisfaction, Restore has contacted Mr*** to resolve the
issues with the ceiling drywall. In construction, no project is completed as exactly as planned. Sometimes, problems arise during the project and must be addressed and repaired afterwards Unfortunately, Mr* *** property involves such a case, and Restore would like to rectify such issuesTo achieve our goal of outstanding customer service, Restore will work with Mr*** and come to an amicable resolution for the issues regarding his property

Restore Construction Inc. (“Restore”) signed a contract, with the subcontractor, Olde Towne Floors, Inc. (“Olde Towne”), in the amount of $4,900 for a specific scope of work.  That specific scope of work was performed, and Restore paid the amount in full to Olde Towne in accordance with the...

contract.  The contract that was signed specifically states that any and all change orders must be presented and signed by an authorized representative of Restore.     The change order that Olde Towne presented to Restore was a simple, non-itemized document that totaled $4,100, almost double the original contract amount.  Additionally, the change order, which appears to be only a proposal as opposed to a formal change order request, was signed by an individual, who was working in the capacity of a 1099 contractor, and did not have authority to sign any such document.  As such, we do not feel Restore owes the amount nor can we verify the work was actually completed.    Even if the change order was to be accepted after the fact, which Restore does not accept, the original contract signed clearly states in clause 15, “Contractor shall be obligated to pay Subcontractor final payment for the work and materials supplied upon architect and owner approving the work in writing and when the owner has paid the Contractor for such work.”  As of the date of this response, the owner has not paid the Contractor for such work and in fact has made a claim of defective work for several areas of construction including the floors.   For the reasons stated above, Restore does not feel the complaint has merit, however, in an attempt to resolve this issue amicably, Restore has reached out to Olde Towne to discuss a reasonable resolution.

May 26, 2017Revdex.com Case [redacted]Restore Construction, Inc. (“Restore”) values the business of our customers.  We try to provide an exemplary level of customer service, and our number one priority is customer satisfaction.Upon receiving this complaint, we immediately contacted our customer, Ms....

[redacted] (the “Customer”).  After speaking to the Customer, we were informed that she did not file the complaint.  A relative of the Customer wrote the complaint, and the Customer was not even aware that the complaint had been filed.Although the author of the complaint is not our customer, now that we are aware of potential warranty issues, Restore is agreeable to performing an onsite review of the items listed in the complaint.   A Restore representative will assess the issues and determine whether they are maintenance issues (non-warranty) or defects in workmanship (warranty).  If there are warranty issues, we will be happy to rectify them.  Restore stands by the quality of our work, and we always take care of our customers.The complaint refers to unanswered phone calls and warranty requests.  After reviewing the Customer’s file, we have determined that the complainant left voicemail messages on a former employee’s cellphone.   Regarding the warranty requests, our office has no record of such paperwork being submitted. Restore always directs our customers to contact the office directly about any type of warranty issues.  Unfortunately, this may have been the cause of any miscommunications.In order to address the issues listed in the complaint, we invite the complainant to contact Restore, so we can schedule the onsite review of the property.

Final Consumer Response /* (2000, 5, 2015/10/14) */
Three times now, I have gone into the link on the email regarding my complaint # [redacted] and stated that the company has responded to my complaint to my satisfaction.
I am now writing to inform you that Restore Construction...

[redacted]
I would like to retract my complaint ASAP against this company with the Revdex.com.
[redacted]

Final Consumer Response /* (2000, 5, 2015/08/24) */
To whom It may concern;
I, [redacted] just wanted to inform you that Restore Construction has repaired the leaks in the roof, and they have repaired the ceiling in the first floor apartment.
Thank you
[redacted]

Initial Business Response /* (1000, 5, 2015/07/09) */
We sent our flooring expert to the property on Wednesday, July 8, 2015 @9:00am to take a look at the homeowner's concerns. The flooring company will be contacting us within the next few business days to provide their professional opinion. We...

will contact the homeowner as soon as we receive a response in regards to how we should proceed with addressing the open warranty item.
Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still WAs not given start and finish date like I was promised when I talked on the phone with company. They have come out two more times to look at the floor. I have not been given a solution to the floors or when they will start and finish.
------------------------------------------------
---------- Forwarded message ----------
From: Todd [redacted]>
Date: Thu, Jul 16, 2015 at 4:56 PM
Subject: case #[redacted]
To: [email protected]
To whom it may concern,

I would like to take down my claim with the above case number #[redacted]. The company has contacted me and is completing repairs this week. I would like to remove the complaint as that is something I agreed to with them on the phone for them to rush my repairs.

Thank you,
Margaret [redacted]
Final Consumer Response /* (2000, 8, 2015/07/20) */

The basis of the complaint is that Restore Construction Inc. did not perform a substantial portion of the scope of work agreed upon between the parties. We believe that the complaint made against our Company does not have any merit.  In support of our position we would like to call...

attention to the following facts: -        The [redacted] passed the following rough inspections:o   Electricalo   Plumbingo   Ventilation-        T...⇄ [redacted] inspected and passed the following final inspections:o   Electricalo   Plumbingo   Ventilationo   New Construction/Final General inspection-        The homeowner’s mortgage company, which in accordance with the homeowner’s mortgage documents, acts as an escrowee for the funds and performs its own independent inspection verifies that the work is completed prior to releasing their funds performed an inspection at 50% completion, which passed and the bank released an additional draw, as well as a final inspection at the completion of the job.  This final inspection also passed and the bank released the final draw from the escrow.  Note that the mortgage company uses the insurance company’s scope of work as a basis to verify that the work was completed in order to release the funds.-        Under the terms of the insurance policy, the final holdback of funds will not be released unless the repairs are complete and the value restored back to the pre-loss value.  The insurance company performed a final inspection and released all remaining funds because they assessed the work to be completed satisfactorily.

Restore Construction Inc. (“Restore”) and Olde Towne Floors, Inc. (“Olde Towne”) have resolved this matter as of March 22, 2016.  Restore has still not received final payment from the Owner of the property for work performed because of quality of work issues, regarding several areas of construction, including the floors.  In accordance with the original Subcontractor Agreement that Olde Towne signed with Restore, Restore is not required to pay Olde Towne until Restore has been paid in full by the Owner of the property.  Therefore, by demanding immediate payment, Olde Towne has breached its contract with Restore for the sole purpose of getting paid.  However, to facilitate an amicable resolution to this issue, Olde Towne has signed a Final Waiver for work performed, and Restore has paid Olde Towne in full for its services.