Prestige Roofing & Exteriors, Inc

Prestige Roofing installed a full new roof on our home in This year we noticed a leakI reached out to Prestige to have them come look into the leakAfter three voicemails, I received a call back letting me know someone would be out in the next two daysThey did not show either day so I called again and left another vmThat afternoon I called again and talked with the owner's motherShe apologized and said Tony or Mike would be out next weekThe following week Mike left us a message saying he would like to come out later that dayWe received it too late in the day so he did not come outI lave left voicemails with Mike asking him to contact me to arrange another visitThere has been no responseI called and left another message on the office lineI just counted the years and realized that our year warranty was up August Based on the difficulty in reaching Prestige and their lack of follow up, I will be looking elsewhere to fix my roof

Initial Business Response /* (1000, 5, 2014/05/07) */
We have had a long time relationship with Courtland Square with no issues until this timeAfter receiving ***'s original e-mail with pictures referring to her building we spoke with the property manager and at that time he told us
he had spoken with her and told her that the issues she was having had nothing to do with the work we did in At that point we thought the issue had been resolvedAfter hearing from *** again we looked up our contract there was no gutter replacement or repair done by PrestigePrestige replaced the metal vents, power fan cover, chimney cover and the shingles surrounding those areasThe year warranty she is mentioning, as shown on the contract, is the manufacturer's warranty on the shingles replaced in As for the fascia,per the Insurance Scope, which I have attached, we replaced fascia on the Southern and Western elevations and the current damage is on the East side of the building, again, nothing to do with the work we didIt appears that it may have blown off in a recent storm
The property manager would be happy to substantiate that there are no issues with any of the work that Prestige has ever done for them
Initial Consumer Rebuttal /* (3000, 7, 2014/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do accept their responseThe reason I decided to contact Revdex.com was because I didn't hear from *** more than a week after he said he would review the contract and get back to meOur manager was copied in my first email to ***, just because he signed the contract in place of the building president at the timeThat doesn't mean the manager was in charge of the work done, the building association worked directly with PrestigeThe manager had nothing to do with itHe is not the one who should be responding to my query to ***If I email ***, I expect a response from ***, not our managerI need a copy of all the documentation involved when the work was doneBuilding residents are asking me questions about the work done and I have no detailed documentationOnce I receive a copy of the documentation from ***, I will consider this case closed with the Revdex.comUntil then, I request this case be open and considered unresolved
Final Business Response /* (4000, 9, 2014/05/08) */
Prestige e-mailed *** on May 6th and again today explaining that the issues they are having had nothing to do with the repairs performedI understand how frustrating it is for *** since she was not the president at the time the work was done and does not know how to answer questions that are being presented to herI attached a copy of the original contract, which I believe she has, and a copy of the insurance scope with the details of the work done at the timeHopefully this will be helpful to herWe are also available to answer any questions at our office XXX-XXX-XXXX, sometimes a phone conversation can resolve things faster than going back and forth through e-mails
It was certainly not our intention to ignore her, we thought things had been explained to her satisfactorily