Prestige Toyota

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

Hello Revdex.com, We’d like to express our apologies for the customer’s dissatisfaction with their experience at Prestige Toyota The Sales Consultant who worked with [redacted] informed us that he never promised the customer his over mileage payment would be worked into his monthly lease paymentIf the customer received this offer in writing or an e-mail, we would be happy to issue a reimbursementUnfortunately, we cannot reasonably refund the customer without verification that our Sales Consultant made this promise and we are not able to adjust his monthly lease payment to the desired amount, due to signed paperworkHowever, if the customer is interested in discussing this experience further with a representative from Toyota USA, he can call the general helpline at [redacted] Thank you, [redacted]

We apologize for the turn around time in getting the Toyota care package terminatedWe have confirmed with the customer that the process of cancellation began last week and we received final confirmation of the cancelation this weekProof of cancelation was provided to customerHe will
be receiving his refund shortly

To Whom It May Concern,Please know that Prestige Toyota did replace the bumper for this customerThank You

Complaint: [redacted]
I am rejecting this response because I am not looking for a refund because I did go over on the mileage and that expense has to be paid. I am upset of the ethical decisions that were made by Toyota and its employees. Although there is no proof that the employee told me that the $2,000 was included in the $265 monthly payments, it still did not give the employee the right to speak to me in a rude manner in the follow up conversation. He stated, "this is what you customers do when you do get your way." I still stand by the fact that he lied and the contract was not throroughly explained. I am further more upset that Toyota disregarded how I felt and stood by his unprofessional conduct.
Regards,
[redacted]

Dear Mr. [redacted],We are deeply sorry to hear about your negative experience with us at Prestige Toyota. As your Sales Consultant [redacted], may have already reached out to you, we will be expedite sending out your registration as soon as we receive it tomorrow. At Prestige, safety is very important...

to us, and we would never want to put our customers in danger. Your failed vehicle inspection is alarming to us, with that being said, we would like to reimburse you your $370 for the failed vehicle inspection.  We assure you that your complaint is heard, and moving forward we will use this for better business practices and training in the future. If you have any further questions, please contact our general sales manager, [redacted], at [redacted] or ###-###-####.  We thank you for your patronage at Prestige Toyota and hope to see you again in the future.

Hello Revdex.com,
 
We’d like to express our apologies for the
customer’s dissatisfaction with their experience at Prestige Toyota.
The Sales Consultant who worked with [redacted] informed us that he never promised the customer his over mileage payment...

would be worked into his monthly lease payment. If the customer received this offer in writing or an e-mail, we would be happy to issue a reimbursement. Unfortunately, we cannot reasonably refund the customer without verification that our Sales Consultant made this promise and we are not able to adjust his monthly lease payment to the desired amount, due to signed paperwork. However, if the customer is interested in discussing this experience further with a representative from Toyota USA, he can call the general helpline at [redacted]
Thank you,
 
[redacted]

I have spoken with Mr. [redacted] regarding his experience with Mr. [redacted]. We continue to search for a replacement vehicle to offer to Mr. [redacted]. m

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Review: I purchased a 2012 [redacted] in March 2014 and gave the dealer (Sales Consultant) $100.00 for NYS registration. The fee for the registration was only $65.00 and I have requested a $35.00 reimbursement numerous times since the middle or end of April 2014. First, I was told to wait until the beginning of May; then, I was told he ([redacted]) would check with the office, etc., etc.

I still have not received any reimbursement for the overcharge.Desired Settlement: Prompt reimbursement of $35.00

Business

Response:

To whom it may concern, We have spoken with [redacted]. Her motor vehicle refund check has been issued and sent to her. Please take action to close this complaint. Thank You, [redacted]General Manager###-###-####

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] After much haggling, Prestige finally reimbursed $35 motor vehicle fee - $28 check and $7 cash. To add insult to injury, they wanted me to pick it up, but finally mailed it. I received it on July 19.Thank you very much.

Review: The Pre-owned Sales Manager, [redacted] A. [redacted] failed to honor an agreement to hold the Acura MDX 2010 until I arrive to purchase the car on 11/15/2011.

On 11/12/2014, I signed a credit card authorization form allowing Prestige Used car dealership to withhold $500 from my visa credit on their will as a deposit for the MDX to held for Saturday 11/15/2011.

On 11/15/2011, at around 11am I spoke to my sales man [redacted] letting him know I would be at used car lot at about 3pm.

On 11/15/2011, at around 2:50pm I called the sales man [redacted] I will am my way to the dealership, his response what great he will wait for me.

Upon my arrival, I met [redacted] to begin talk about the MDX sale, but later finding out that on the other side of the room, a customer and another sales guys was in the process of closing out the sale of the MDX I had a down payment on. I tried stopping the sale from occurring as well as my sales man [redacted] but [redacted] A. [redacted] the sale manager refused to stop it knowing I a deposit to hold the car for 11/15/2014 which erupted into a shouting match because he wanted me sit down and see what other car he can offer me in his lot. Obviously the sale manager [redacted] is a person how does not believe in the good faith of an agreement and with no principle what so ever.

Joseph [redacted] did not have the implicit intelligence to call me to confirm if I was coming or not or bother to get in touch with his sales man [redacted] to see if I was coming or spoken.

No instead, he decided to go ahead and sell the MDX to the first person who showed up no matter if a deposit was given on the car as instructed by the dealership and also letting him know I was going for there on 11/15/2014. Now where is the good faith that Prestige Toyota offers to their customer, is this how they conduct business and still consider Revdex.com accredited used car dealership. I am pointing out the finger on just their USED CAR Sale manager.

Business

Response:

I have spoken with Mr. [redacted] regarding his experience with Mr. [redacted]. We continue to search for a replacement vehicle to offer to Mr. [redacted]. m

Review: Worst experience ever. ROB RAGO was my salesperson, he went to put my plates on and drilled two holes on the bottom of my bumper BELOW WHERE THE LICENSE PLATE SHOULD BE - then, I went back in the next morning looking to get my bumper replaced for the damage ROB RAGO caused and he tries to play it off as if he NEVER drilled the two "license plate distance apart" holes in the back of my bumper. After his deceiving words and lies to his manager [redacted] (who ALSO hung up the phone on me and tried to tell me there's no way ROB RAGO drilled these holes in my car and that I must've gone out, bought a power drill and drilled the holes in my bumper MYSELF - avoiding all responsibilities for their actions) and to myself trying to make everyone believe he didn't cause the drilled holes in my bumper I wouldn't recommend this man to a godda** monkey if they walked into this dealership!! Absolutely horrible attitude he hung up the phone on me when I tried to explain the situation and then did not pursue to help me any further with the damage he caused. After speaking to the Prestige Toyota Vice President who got this issue resolved I would save yourself the trouble and find another dealership to go to. Im still in shock about what this man just did to my car and my experience at Prestige Toyota in Ramsey.Desired Settlement: Brand new bumper !

Business

Response:

To Whom It May Concern,Please know that Prestige Toyota did replace the bumper for this customer. Thank You.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The truck I bought from Prestige was sold to me with a malfunctioning TPMS sensor, no gas cap (I ordered one on my drive home from the dealership, when the attendant at a NJ gas station informed me that my gas cap was missing), brakes and rotors that were worn so badly that the truck failed MD inspection the first time (I had to have the brakes done the next day--another added expense for which I should not have had to pay within 24 hours of purchase), and now I'm being forced to drive on an expired NJ temp tag because the dealership has failed to process my MD registration in a timely manner. I've informed the dealership of all of these issues, and my emails and phone calls have gone unanswered.Desired Settlement: I anticipate being reimbursed for all of the necessary repairs that I've had to make since purchasing this truck, including the $25 gas cap I had to buy immediately after my first fill-up! I expect my MD tags and title to be delivered to my home address before Tuesday, August 25, 2015--a full week since the temp tag expired should be more than enough time to complete what should have been done 3 weeks ago. I also expect to be compensated for the amount of time I've spent doing what they should have done prior to selling the vehicle, as well as the time I've spent attempting to contact them.

Business

Response:

Dear Mr. [redacted],We are deeply sorry to hear about your negative experience with us at Prestige Toyota. As your Sales Consultant [redacted], may have already reached out to you, we will be expedite sending out your registration as soon as we receive it tomorrow. At Prestige, safety is very important to us, and we would never want to put our customers in danger. Your failed vehicle inspection is alarming to us, with that being said, we would like to reimburse you your $370 for the failed vehicle inspection. We assure you that your complaint is heard, and moving forward we will use this for better business practices and training in the future. If you have any further questions, please contact our general sales manager, [redacted], at [redacted] or ###-###-####. We thank you for your patronage at Prestige Toyota and hope to see you again in the future.