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Prestige Volkswagen Subaru

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Prestige Volkswagen Subaru Reviews (5)

I'm sorry to hear about the experience [redacted] had at our dealership.  I spoke to the Manager who worked this deal for her.  It sounds like after presenting multiple warranty options on multiple worksheets it got very confusing.  I'm not sure where the disconnect happened...

between [redacted] and my Manager.  We in no way tried to add an additional $995 to the original agreement.  I again apologize for the poor communication and confusion that [redacted] received at our dealership.

Complaint: [redacted]I am rejecting this response because:1. I don't know who Mr. [redacted] is. I only dealt with [redacted], [redacted], [redacted] and had one email exchange with Mr [redacted] (attached).2. I visited the dealership, dealt with [redacted] and test drove the car. Only after that did I emailed them.3. I never disputed the original agreement was what is detailed in the original email and my attachment.4. While signing the first contract I enquired with Mr. [redacted] why he stated there was $0 down, despite the contract showing $2,000 down payment, [redacted] explained the dealership was taking care of that. Since the lease papers were for the wrong car they had to be redone the next time I went back to the dealership.5. [redacted] was the person that guided me through the signing of the second contract and he too, after I asked why the contract listed $2,000 down, explained it was because the dealership would take care of that amount.6. [redacted] did not forget to collect the money, he himself told me there was zero down and, because I understood the agreement to be different, I insisted he would check with his financing management, which he did and confirmed there was no money I owed anyone.7. I have a witness who was sitting at [redacted]' desk when this happened and, without a doubt, Mr. [redacted] will confirm those are the events that took place the day I signed the lease.8. It would be most helpful if, instead of hearing from someone who knows only second hand information, we heard directly from Mr. [redacted], so he could confirm the events I describe did take place, since he was the one that explained the contract to me, in front of my partner [redacted].9. Despite my agreeing to the original terms, upon signing the contract (both of them), I was given verbal explanations of the contract that differed from its contents: that was, and is, the source of my complaint.10. I am therefore demanding that the terms verbally presented at contract signing are honored. To use Mr. [redacted] and Mr. [redacted] words, that "the dealership will take care of that". Regards,[redacted]

Response:Mr. [redacted] contacted us by email that he wanted to lease a Volkswagen egolf. I have his initial email stating that he wanted to put $2,000.00 down on the lease. He signed a contract that stated he was going to put $2,000.00 down on the lease. After the lease was signed my Salesperson forgot...

to collect the money down. When we realized the mistake we called Mr. [redacted] and that's when he claimed he was told he didn't need to put any money down. Mr. [redacted] is trying to get out of paying us the $2,000.00 he owes us.

I apologize to [redacted] that it took the dealership so long to take of wheel locks.  I have a new set of wheel locks at the dealership.  If she can find time to get her car here I will have the old locks taken off and the new ones put on free of charge.  Thank You. Chris...

Z[redacted]General ManagerPrestige Volkswagen Subaru

We apologize to [redacted] for being so careless with her personal information.  Once we were made aware of what had happened we immediately reached out to [redacted] to find a resolution to the problem.  She was interested in purchasing a Jeep we had in stock.  As a resolution we heavily...

discounted the Jeep and [redacted] agreed that was a acceptable resolution.  As a result of this problem we have instituted stricter privacy policies to ensure this never happens again.  Again we apologize for any inconvenience we caused [redacted].

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Address: 7251 Roosevelt Boulevard, Philadelphia, Pennsylvania, United States, 19149

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