PrestoExperts

At this time, I have been contacted directly by PrestoExperts Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: they claim they cannot find my account and I agree because I never set up an account with themI do, however, have a bank statement showing that they deducted money from my bank accountThe have not refunded the charge they made, nor have they requested a copy of my statement, and it is becoming obvious that this is a stalling tactic and that perhaps they have no intention of refunding my moneyThey have not contacted me at the phone number I gave them in response to the request made by their security manager on or about August **, 2015, in order to speak directly with me about my complaintOn August **, 2015, I sent a another message, acknowledged by an automatic e-mail reply systemthat it had been ten days since I provided the contact phone number and that I had not heard from anyone with their companyAs of this afternoon, I still have not heard from the company.[Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

After review of this customer account with LivePerson Customer Service department, it was determined that a credit of $has been posted to the accountThe client was emailed by LivePerson Refund department and informed of the credit; therefore, LivePerson shall consider this matter closedRegards, [redacted]