Preston Motors Inc

Review: I believe the dealership was not truthful when selling me my used car. Although I was told it underwent complete inspection prior to the sale, it was sold to me with defects that were not disclosed at the time of purchase. I purposely bought the car for it's all wheel drive, but later found out it was only operating with 2 wheels. The radio did not work on am and I had to repair that also. Although I was told they would contact the previous owner to get a second key, that was never done. I or a friend on my behalf, have tried to contact this company numerous times and they refuse to call back or respond to my email. I believe this is poor business practices that other consumers need to be aware of when dealing with this company. this has been going on for almost three months.Desired Settlement: I think the dealership needs to pay for half of the repairs. I sent them the invoices.

Business

Response:

Complaint has been satisfied.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the check, in the amount of $564, is sent within one week.

Review: I purchased a 2004 Toyota Tundra from this dealership in June of 2014. I understood that the vehicle was purchased used and "as is". I was assured that this truck had been gone over with a fine tooth comb. "New" stickers on a new "Frame". The whole 9 yards. I have only put 5,000 miles on the vehicle since purchase. Went this month, 3/15 to have inspection done. Local garage would no inspect it due to leaking seals . I contacted Preston and they assured me that they would take care of any problems and do the inspection with a discount since the purchase was less that a year ago. Made the appointment, which was to be personally handled by the service manager. Instead, I got the guy 'filling in for the sales manager'. After hours spent at the dealership, and being passed around to several different departments, I was told the repairs required for inspection were going to total $1,700.00, On a vehicle that I have made 8 payments on. At the end of the day I made an appointment for the repairs, Tuesday 2/24/15. I arrived at my appointment time, 8:00 a.m. They had assured me that if they ran into any issues that they would provide me with a rental vehicle free of charge. After arriving at 8:00 a.m., at approx 10:00 I was informed that they were soaking the truck, as they could not get it apart. This seemed curious to me. If this truck had been gone over with a fine tooth comb just 8 months prior, why weren't they able to get it apart? I sat until 3:00 p.m. before they were able to give me a rental vehicle, since they wouldn't be able to finish everything that day. 8 hours sitting in the dealership after being promised a rental car. Repairs were completed today 3/25/15. I made very clear no extra work to be done as was included in their estimate. Only enough to pass inspection. All in all, I paid $1,039.89 for a truck I've made 8 payments on. This vehicle clearly was never gone over thoroughly. It was thrown on the lot and the sales person was completely dishonest. These repairs should have been covered completely. I would have even been satisfied paying for parts if they did their part to make it right and pick up the labor costs. Horrible business practice and customer service. Dishonest and misleading.Desired Settlement: Just a fair deal on a misleading sale.

Business

Response:

This vehicle was purchased as-is with no warranty. The customer declined all available warrrantys. At the time of purchase the vehicle passed pa inspection. Preston motors did offer a discount for the service work.

Consumer

Response:

Review: I purchased a certified used 2010 GMC Terrain from here less than a yr ago (end of Nov 2012). Not even a yr later my vehicle fails inspection at two different places because the brakes & rotors are bad & making noises. I was told when I bought the vehicle that all the brakes & rotors were just replaced. If that is the case then how did two different places fail it?? I brought it to Preston's because I was irate over this situation. The service manager told me he would look at it. It passed inspection but the vehicle is still making noises, which I was told was coming from the back rotors. I spoke to the service manager on several occasions and he spoke with sales to see what they could do for me. He told me they would take care of the rotors & installation if I would buy the brakes, I agreed. He told me to bring it in today (Sat at 9am). I waited two & a half hrs for the vehicle which I didn't mind because I felt like Preston was trying to make the situation right. I go out to my vehicle & notice brakes sitting on the seat. I asked him what those were for. He said those were the back brakes that I bought cuz he never agreed to do anything with the back. (Which is not true) He said what do I expect since I didn't buy a new vehicle?? I understand I didn't buy a new vehicle but I did buy a certified used vehicle that is supposed to go through a very intense check & I was told everything was replaced prior to my purchase!! My vehicle is making noises when I stop & I haven't even owned it a yr. He said he don't know where I got my information but I'm wrong & he ain't doing nothing with the back. So I waited up there for two & a half hrs to just have some front brakes & rotors put on. Ridiculous!! I was looking at new Terrains from Preston's since I love it so much but now I'm afraid to go back!! I was lied to on two different occasions: once when I was told they were new & once when I was told they would be replaced!!Desired Settlement: I went & bought the rotors so I could have someone else replace them. I don't want to drive around in a noisy/unsafe vehicle. I would like reimbursed for the amount I paid for the new parts & labor.

Review: I bought a Jeep Compass 2015 for my daughter who was returning from [redacted] on a [redacted]. We found a Jeep we wanted and was told it had the U Connect and she could us her phone( the only feature she asked to make sure it had) we had a conversation about this during the test drive.While during the delivery of the Jeep to my daughter we found it dose not have the u connect phone only the radio installed. You have to install a chip for the phone to work, which we did at our expense. The dealer ask when we were leaving if he would like us to show us how to hook up the phone, we said no I have a 2013 Jeep, we knew how and it was not our Jeep so why hook up phone. The dealer is not helpful at all, our word against yours. We will take our share of the blame we should have hooked up our phones when we left, our fault never trust car dealer.Contract has u connect radio listed. They will not even work with us on this. We feel the should pay for a least half of this expense.Desired Settlement: half the expense paid for this service we had to have installed, when we were told the car had it.

Business

Response:

In response to the recently filed complaint, [redacted] and [redacted] did come to Preston Chrysler Jeep Dodge Ram to purchase a car for their daughter. Upon the arriving on our lot they were met by Anthony B[redacted]. The customers then proceeded to show Anthony a picture of a car they were interested in purchasing. Anthony test drove the vehicle with them. This was the only vehicle they were interested in, they knew the stock number, color and options. At that time one of our Managers, Rory S[redacted] got involved with the pricing of the vehicle. As a True Car customer they purchase the vehicle $500 under invoice on an in stock unit, which is what they did. Installation of u connect was never discussed nor was the option ever discussed by either Anthony or Rory. After finalizing the deal and completing all the paper work we go over the vehicle so they know how to work all the options. Anthony had the vehicle pulled up front, as we do with all our deliveries to go over the options, at which they replied we don't need to do that, we own multiple Jeeps. I have received multiple phone calls from both the customer and Chrysler concerning this matter, never was it discussed by either Anthony or Rory that we would install u connect or that u connect was on option on this vehicle. This is the car the planned on purchasing, this is the car they showed up to buy, this is the car they purchased. [redacted] General Sales Manager Preston Chrysler Jeep Dodge Ram

Consumer

Response:

Review: 9/13/2014 One this date I took 2 Rav 4 SUV's to my house so my wife could pick the color on which to buy. We already got the price that we would be paying which was 295.00 month. After some talking to salesman we agreed to 295.00. After clearing my car out and seeing my insurance co. we decided to buy it. I was going to pick it up the next day(I bought about 10 cars there in the past). I went to work came home that night to see my wife crying saying that the salesman [redacted](not his fault) called to tell my wife that the Financial person [redacted] made a major error in the payment it was going to be alot more a month(about 100.00 more). I was on my way that morning to pick it up and it was the first time for wifes sake that I have seen her so happy because she is on antidepressants. I will be retiring in 3 months and that fit into our budget. I can't say how this has affected our lives. I went there and [redacted] admitted he must of got distracted when he gave the salesman the price. Thank YouDesired Settlement: I would like the Rav 4 for the price they gave in the first place! 295.00

Business

Response:

Preston Motors has resolved this issue.

thank you

Consumer

Response:

Review: Last Wednesday I contacted this dealership via e-mail about a Nissan they had. I set up an appointment to test drive the car the very next evening. I fell in love with the car as soon as I sat in it. After discussing financing with the salesman I asked if I could take it to my mechanic that Saturday morning to see if he thinks that it's a smart purchase for me. The salesman said he can't promise the car will still be there, but if it is, that'd be fine. That Saturday I arrived at the dealership at 9:30. I took the car back to my mechanic and we agreed I would purchase the car. As soon as I left my mechanic's shop I called the dealership to let them know that I'd be buying it and my salesman needed to call my insurance agent to let them know we needed to change my coverage. After arriving back at the dealership we started the financing process. I signed all papers; warranty information, lean holder information, etc. All papers were signed and I was just about to get my temporary tag to take the car home. They realized at that point that when they titled the car to their dealership it was titled incorrectly. They guaranteed they would fix their mistake and deliver the car to my house Monday. Now they are withholding the car from me for six weeks + until this issue is resolved with the state of PA. They claim I have no right to the car because they never sent paperwork in to finance it, but I signed everything. They gave me the option to purchase another car or take my old car back until this is fixed. I told them my old car is not dependable which is why I traded it in. I asked them to give me a rental and they said no way. They claim they are doing what they can; but they are clearly not helping me until they fix their mistake. Unfortunately, I don't have six weeks left to find a car. They also refuse to give me copies of paperwork I signed.Desired Settlement: The car dealership is more than capable of issuing a rental, I don't see why they can't. They put this car on the lot and they made the mistake of "selling" it. They also need to give me copies of what I signed so I have the information to protect myself against this dealership. I love the car and I want it badly, but this car dealership won't get my sale if I have to find something before then because my car breaks which they are fully aware of and don't care.

Business

Response:

Preston motors is doing everything we can to resolve the title issue, we have had a clerical error that cannot be fixed in the quick time frame. We are not able to give alternate transportation for that time frame. What we are working on is in the best interest of the customer. We have not received any money for the transaction. Preston Motors would like to cancel this deal entirely due to the fact that we believe there is no way to make this customer happy due to the circumstances that have transpired in the past 24 hours.

Thank you,

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me due to the fact that like I said I knew my car wouldn't last six weeks and again since youll do nothing to help during that six weeks I'd rather never give your company a cent and have pursued other cars. Clearly you could care less about my business or you'd do whatever it takes to make sure I was able to get by while your company fixes YOUR mistake.

Regards,

Review: On February 5th, I had an Oil Change and Tire rotation From Preston GMC service Department. After about an hour waiting the service manager came to me and said the oil change was done but they recommended that I have new tires put on and quoted me a price. I told them that I did not want to put them on today. He seemed annoyed and said my truck would be right out. I waited about 30 minutes and my truck was still not ready. The manager handed me a bill and said they are washing the truck it will be out in a minute. When I went to pay the bill it was over $90 for an oil change and Tire rotation. I told the clerk the last time I had both items done at their service the total was only about $66.00. She looked it up and went and talked to the service manager. About 20 minutes later the new bill was ready and it was for about $76. I paid the bill but when I got home I found my last bill and compared it to the bill I received on this day. I found that they charged me more than twice for the oil filter. I filled out their survey and reported this to them and asked why it went from $90 to $76 why it took so long and why I was charged doubled for the oil filter. I have not heard anything back from them so that is why I am filing thins complaint. One last thing, my appointment was for 7:30am, when I arrived they told me the technicians don't come in until 7:45 or 8:00 so why do they schedule appointments at 7:30Desired Settlement: Explanation of why the bill went from $66 to $90 to $76, and explanation of why it took so long.

I can't take my truck to them for service any longer because I can't trust them.

Business

Response:

We will have our service manager call and follow up on this situation.