Preston Sanitation Inc.

First, our residential billing system is quarterly*** *** would’ve received her bill in April and will receive another bill in July The cut off notices were mailed out in May We cannot control the postal service but we do mail out the noticesSecondly, we receive a lot of
calls each day and try to keep up with themIf someone calls while we are on the phone then it forwards the call to the voicemailWe check the voicemail daily and if the person leaves their information then we call them backWe will not response on *** We will not accept messages to our personal *** pages or the company pageThe company page is only used for posting updates for schedules or changes to the routes. Third of all, there is always at least one person in the office during business hoursTuesday-Thursday there are two people in the office during office hoursThe office hours recently changed to 8am- 4pm Monday- Friday, as advertisedI spoke with *** *** on 06/21/and took her payment to get the service reactivated

Reply to complaint The reason we have been behind on trash pick up since mid December has been a result of multiple issues: Since the holidays of Christmas Day and New Years Day were on Mondays we scheduled to pick those routes up on Saturday December 23rd and the 30thOn both of those dates
we received bad weather with multiple inches of snow and low or negative temperatures that caused most roads to be impassableTo try to get caught up the drivers would work in the evenings to go back to roads that were missedSome of these roads were not treated well enough for our trucks to drive on and resulted in multiple weeks of missed collection on some roads in the T*** *** *** *** *** *** ***sMany of our employees came down with a virus that was going around and left us short of drivers and helpersThe cold weather took a toll on their health and some could not make it to workThis was something we have been struggling with for weeksOn Monday January 8th , we had a truck wreck in *** *** due to road conditions in the *** *** area that left us short of a packer truck for a few daysOn Monday January 15th , this same truck slid into a ditch in the *** *** area because of the icy roadsWe have had multiple truck accidents and vehicle break downs causing a delay in pick up for most of our customersThe secondary roads in *** *** *re not always taken care of in a timely manner due to the unpredictable weatherThe phone in the office has been very busy due to the delays in service, billing questions and general company callsWe check the voicemail daily and return calls to customers who leave usable information in their message such as a name and call back numberThere is only one number to contact the office on so if your call is missed then we are on the phone, checking the voicemail or you’ve called outside of business hoursThe office staff makes a list of roads that customers call in about and give to the Route Manager to see if the roads are passable enough to go back to try to collect trashWe have had a few of our employees working days a week trying to get caught up on the missed roadsWe know this situation is very frustrating to our customers, but we are trying our best to get their trash collectedWe have employees working overtime to get roads that were missedWe offer a credit to any account that disposes of their trash elsewhere as long as they provide a copy of a receipt from the transfer station or landfillWe do not offer refunds unless you cancel service and are paid ahead because once we collect the customer’s trash we are taking any extra bags at no charge since we were behind on pick upThis means we are still taking the same amount of trash to the landfillWe are not refusing service to any of our customers

Reply to complaint The reason we have been behind on trash pick up since mid December has been a result of multiple issues: Since the holidays of Christmas Day and New Years Day were on Mondays we scheduled to pick those routes up on Saturday December 23rd and the 30thOn both of those dates we
received bad weather with multiple inches of snow and low or negative temperatures that caused most roads to be impassableTo try to get caught up the drivers would work in the evenings to go back to roads that were missedSome of these roads were not treated well enough for our trucks to drive on and resulted in multiple weeks of missed collection on some roads in the *** *** *** *** *** *** *** Many of our employees came down with a virus that was going around and left us short of drivers and helpersThe cold weather took a toll on their health and some could not make it to workThis was something we have been struggling with for weeksOn Monday January 8th , we had a truck wreck in *** *** due to road conditions in the *** *** area that left us short of a packer truck for a few daysOn Monday January 15th , this same truck slid into a ditch in the *** *** area because of the icy roadsWe have had multiple truck accidents and vehicle break downs causing a delay in pick up for most of our customersThe secondary roads in *** *** are not always taken care of in a timely manner due to the unpredictable weatherThe phone in the office has been very busy due to the delays in service, billing questions and general company callsWe check the voicemail daily and return calls to customers who leave usable information in their message such as a name and call back numberThere is only one number to contact the office on so if your call is missed then we are on the phone, checking the voicemail or you’ve called outside of business hoursThe office staff makes a list of roads that customers call in about and give to the Route Manager to see if the roads are passable enough to go back to try to collect trashWe have had a few of our employees working days a week trying to get caught up on the missed roadsWe know this situation is very frustrating to our customers, but we are trying our best to get their trash collectedWe have employees working overtime to get roads that were missedWe offer a credit to any account that disposes of their trash elsewhere as long as they provide a copy of a receipt from the transfer station or landfillWe do not offer refunds unless you cancel service and are paid ahead because once we collect the customer’s trash we are taking any extra bags at no charge since we were behind on pick upThis means we are still taking the same amount of trash to the landfillWe are not refusing service to any of our customersOur billing cards show a quarter ahead on them and have a correct due dateIf there is any confusion on your bill please call the office at ***

Reply to complaint   The reason we have been behind on trash pick up since mid December has been a result of multiple issues: Since the holidays of Christmas Day and New Years Day were on Mondays we scheduled to pick those routes up on Saturday December 23rd and the 30th. On both of those dates...

we received bad weather with multiple inches of snow and low or negative temperatures that caused most roads to be impassable. To try to get caught up the drivers would work in the evenings to go back to roads that were missed. Some of these roads were not treated well enough for our trucks to drive on and resulted in multiple weeks of missed collection on some roads in the [redacted] Many of our employees came down with a virus that was going around and left us short of drivers and helpers. The cold weather took a toll on their health and some could not make it to work. This was something we have been struggling with for weeks. On Monday January 8th , we had a truck wreck in [redacted] due to road conditions in the [redacted] area that left us short of a packer truck for a few days. On Monday January 15th , this same truck slid into a ditch in the [redacted] area because of the icy roads. We have had multiple truck accidents and vehicle break downs causing a delay in pick up for most of our customers. The secondary roads in [redacted] are not always taken care of in a timely manner due to the unpredictable weather. The phone in the office has been very busy due to the delays in service, billing questions and general company calls. We check the voicemail daily and return calls to customers who leave usable information in their message such as a name and call back number. There is only one number to contact the office on so if your call is missed then we are on the phone, checking the voicemail or you’ve called outside of business hours. The office staff makes a list of roads that customers call in about and give to the Route Manager to see if the roads are passable enough to go back to try to collect trash. We have had a few of our employees working 7 days a week trying to get caught up on the missed roads. We know this situation is very frustrating to our customers, but we are trying our best to get their trash collected. We have employees working overtime to get roads that were missed. We offer a credit to any account that disposes of their trash elsewhere as long as they provide a copy of a receipt from the transfer station or landfill. We do not offer refunds unless you cancel service and are paid ahead because once we collect the customer’s trash we are taking any extra bags at no charge since we were behind on pick up. This means we are still taking the same amount of trash to the landfill. We are not refusing service to any of our customers.

Our company had an issue with a shortage of ID tags for the customers. There was an ID tag issued for this customer so they will not be missed any more. Our billing cycle is quarterly but always shows a quarter ahead. That doesn't not mean you have to pay in advance and always shows a correct due...

date for the end of said quarter. If you have any billing questions you can call our office at [redacted]

Reply to complaint   The reason we have been behind on trash pick up since mid December has been a result of multiple issues: Since the holidays of Christmas Day and New Years Day were on Mondays we scheduled to pick those routes up on Saturday December 23rd and the 30th. On both of those dates...

we received bad weather with multiple inches of snow and low or negative temperatures that caused most roads to be impassable. To try to get caught up the drivers would work in the evenings to go back to roads that were missed. Some of these roads were not treated well enough for our trucks to drive on and resulted in multiple weeks of missed collection on some roads in the [redacted] areas. Many of our employees came down with a virus that was going around and left us short of drivers and helpers. The cold weather took a toll on their health and some could not make it to work. This was something we have been struggling with for weeks. On Monday January 8th , we had a truck wreck in [redacted] due to road conditions in the [redacted] area that left us short of a packer truck for a few days. On Monday January 15th , this same truck slid into a ditch in the [redacted] area because of the icy roads. We have had multiple truck accidents and vehicle break downs causing a delay in pick up for most of our customers. The secondary roads in [redacted]ty are not always taken care of in a timely manner due to the unpredictable weather. The phone in the office has been very busy due to the delays in service, billing questions and general company calls. We check the voicemail daily and return calls to customers who leave usable information in their message such as a name and call back number. There is only one number to contact the office on so if your call is missed then we are on the phone, checking the voicemail or you’ve called outside of business hours. We offer a credit to any account that disposes of their trash elsewhere as long as they provide a copy of a receipt from the transfer station or landfill. We do not offer refunds unless you cancel service and are paid ahead because once we collect the customer’s trash we are taking any extra bags at no charge since we were behind on pick up. This means we are still taking the same amount of trash to the landfill. We are not refusing service to any of our customers.

Reply to complaint   The reason we have been behind on trash pick up since mid December has been a result of multiple issues: Since the holidays of Christmas Day and New Years Day were on Mondays we scheduled to pick those routes up on Saturday December 23rd and the 30th. On both of those dates...

we received bad weather with multiple inches of snow and low or negative temperatures that caused most roads to be impassable. To try to get caught up the drivers would work in the evenings to go back to roads that were missed. Some of these roads were not treated well enough for our trucks to drive on and resulted in multiple weeks of missed collection on some roads in the [redacted]  Many of our employees came down with a virus that was going around and left us short of drivers and helpers. The cold weather took a toll on their health and some could not make it to work. This was something we have been struggling with for weeks. On Monday January 8th , we had a truck wreck in [redacted] due to road conditions in the [redacted] area that left us short of a packer truck for a few days. On Monday January 15th , this same truck slid into a ditch in the [redacted] area because of the icy roads. We have had multiple truck accidents and vehicle break downs causing a delay in pick up for most of our customers. The secondary roads in [redacted]y are not always taken care of in a timely manner due to the unpredictable weather. The phone in the office has been very busy due to the delays in service, billing questions and general company calls. We check the voicemail daily and return calls to customers who leave usable information in their message such as a name and call back number. There is only one number to contact the office on so if your call is missed then we are on the phone, checking the voicemail or you’ve called outside of business hours. The office staff makes a list of roads that customers call in about and give to the Route Manager to see if the roads are passable enough to go back to try to collect trash. We have had a few of our employees working 7 days a week trying to get caught up on the missed roads. We know this situation is very frustrating to our customers, but we are trying our best to get their trash collected. We have employees working overtime to get roads that were missed. We offer a credit to any account that disposes of their trash elsewhere as long as they provide a copy of a receipt from the transfer station or landfill. We do not offer refunds unless you cancel service and are paid ahead because once we collect the customer’s trash we are taking any extra bags at no charge since we were behind on pick up. This means we are still taking the same amount of trash to the landfill. We are not refusing service to any of our customers. Our billing cards show a quarter ahead on them and have a correct due date. If there is any confusion on your bill please call the office at [redacted]

Reply to complaint   The reason we have been behind on trash pick up since mid December has been a result of multiple issues: Since the holidays of Christmas Day and New Years Day were on Mondays we scheduled to pick those routes up on Saturday December 23rd and the 30th. On both of those dates...

we received bad weather with multiple inches of snow and low or negative temperatures that caused most roads to be impassable. To try to get caught up the drivers would work in the evenings to go back to roads that were missed. Some of these roads were not treated well enough for our trucks to drive on and resulted in multiple weeks of missed collection on some roads in the [redacted]reas. Many of our employees came down with a virus that was going around and left us short of drivers and helpers. The cold weather took a toll on their health and some could not make it to work. This was something we have been struggling with for weeks. On Monday January 8th , we had a truck wreck in [redacted] due to road conditions in the [redacted] area that left us short of a packer truck for a few days. On Monday January 15th , this same truck slid into a ditch in the [redacted] area because of the icy roads. We have had multiple truck accidents and vehicle break downs causing a delay in pick up for most of our customers. The secondary roads in [redacted] are not always taken care of in a timely manner due to the unpredictable weather. The phone in the office has been very busy due to the delays in service, billing questions and general company calls. We check the voicemail daily and return calls to customers who leave usable information in their message such as a name and call back number. There is only one number to contact the office on so if your call is missed then we are on the phone, checking the voicemail or you’ve called outside of business hours. The office staff makes a list of roads that customers call in about and give to the Route Manager to see if the roads are passable enough to go back to try to collect trash. We have had a few of our employees working 7 days a week trying to get caught up on the missed roads. We know this situation is very frustrating to our customers, but we are trying our best to get their trash collected. We have employees working overtime to get roads that were missed. We offer a credit to any account that disposes of their trash elsewhere as long as they provide a copy of a receipt from the transfer station or landfill. We do not offer refunds unless you cancel service and are paid ahead because once we collect the customer’s trash we are taking any extra bags at no charge since we were behind on pick up. This means we are still taking the same amount of trash to the landfill. We are not refusing service to any of our customers.

Reply to complaint The reason we have been behind on trash pick up since mid December has been a result of multiple issues: Since the holidays of Christmas Day and New Years Day were on Mondays we scheduled to pick those routes up on Saturday December 23rd and the 30th. On both of those dates we...

received bad weather with multiple inches of snow and low or negative temperatures that caused most roads to be impassable. To try to get caught up the drivers would work in the evenings to go back to roads that were missed. Some of these roads were not treated well enough for our trucks to drive on and resulted in multiple weeks of missed collection on some roads in the [redacted] Many of our employees came down with a virus that was going around and left us short of drivers and helpers. The cold weather took a toll on their health and some could not make it to work. This was something we have been struggling with for weeks. On Monday January 8th , we had a truck wreck in [redacted] due to road conditions in the [redacted] area that left us short of a packer truck for a few days. On Monday January 15th , this same truck slid into a ditch in the [redacted] area because of the icy roads. We have had multiple truck accidents and vehicle break downs causing a delay in pick up for most of our customers. The secondary roads in [redacted]y are not always taken care of in a timely manner due to the unpredictable weather. The phone in the office has been very busy due to the delays in service, billing questions and general company calls. We check the voicemail daily and return calls to customers who leave usable information in their message such as a name and call back number. There is only one number to contact the office on so if your call is missed then we are on the phone, checking the voicemail or you’ve called outside of business hours. The office staff makes a list of roads that customers call in about and give to the Route Manager to see if the roads are passable enough to go back to try to collect trash. We have had a few of our employees working 7 days a week trying to get caught up on the missed roads. We know this situation is very frustrating to our customers, but we are trying our best to get their trash collected. We have employees working overtime to get roads that were missed. We offer a credit to any account that disposes of their trash elsewhere as long as they provide a copy of a receipt from the transfer station or landfill. We do not offer refunds unless you cancel service and are paid ahead because once we collect the customer’s trash we are taking any extra bags at no charge since we were behind on pick up. This means we are still taking the same amount of trash to the landfill. We are not refusing service to any of our customers. Our billing cards show a quarter ahead on them and have a correct due date. If there is any confusion on your bill please call the office at [redacted]

Reply to complaint The reason we have been behind on trash pick up since mid December has been a result of multiple issues: Since the holidays of Christmas Day and New Years Day were on Mondays we scheduled to pick those routes up on Saturday December 23rd and the 30th. On both of those dates we...

received bad weather with multiple inches of snow and low or negative temperatures that caused most roads to be impassable. To try to get caught up the drivers would work in the evenings to go back to roads that were missed. Some of these roads were not treated well enough for our trucks to drive on and resulted in multiple weeks of missed collection on some roads in the [redacted]. Many of our employees came down with a virus that was going around and left us short of drivers and helpers. The cold weather took a toll on their health and some could not make it to work. This was something we have been struggling with for weeks. On Monday January 8th , we had a truck wreck in [redacted] due to road conditions in the [redacted]e area that left us short of a packer truck for a few days. On Monday January 15th , this same truck slid into a ditch in the [redacted]e area because of the icy roads. We have had multiple truck accidents and vehicle break downs causing a delay in pick up for most of our customers. The secondary roads in [redacted] are not always taken care of in a timely manner due to the unpredictable weather. The phone in the office has been very busy due to the delays in service, billing questions and general company calls. We check the voicemail daily and return calls to customers who leave usable information in their message such as a name and call back number. There is only one number to contact the office on so if your call is missed then we are on the phone, checking the voicemail or you’ve called outside of business hours. The office staff makes a list of roads that customers call in about and give to the Route Manager to see if the roads are passable enough to go back to try to collect trash. We have had a few of our employees working 7 days a week trying to get caught up on the missed roads. We know this situation is very frustrating to our customers, but we are trying our best to get their trash collected. We have employees working overtime to get roads that were missed. We offer a credit to any account that disposes of their trash elsewhere as long as they provide a copy of a receipt from the transfer station or landfill. We do not offer refunds unless you cancel service and are paid ahead because once we collect the customer’s trash we are taking any extra bags at no charge since we were behind on pick up. This means we are still taking the same amount of trash to the landfill. We are not refusing service to any of our customers. Our billing cards show a quarter ahead on them and have a correct due date. If there is any confusion on your bill please call the office at [redacted]