Preston Suds Laundry

Revdex.com spoke with the owner of the business who was able to locate several occurrences of the machines charging more than once for this customer, and stated that he was issuing a credit of $to the customer's card for the overcharges and the inconvenienceHe stated that he would reach out to the customer directly to inform her of that and to confirm the correct card number

Revdex.com spoke with the owner of the business who was able to locate several occurrences of the machines charging more than once for this customer, and stated that he was issuing a credit of $25.00 to the customer's card for the overcharges and the inconvenience. He stated that he would reach out to...

the customer directly to inform her of that and to confirm the correct card number.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I will also contact the owner soon, I have been working extra hours and have been unable to return the call. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com spoke with the owner of the business who was able to locate several occurrences of the machines charging more than once for this customer, and stated that he was issuing a credit of $25.00 to the customer's card for the overcharges and the inconvenience. He...

stated that he would reach out to the customer directly to inform her of that and to confirm the correct card number.

Review: I have a laundry card issued that is used to operate the machinery. When I used one washing machine costing $4.95, I was charged three times for the washing machine. I only washed clothes once, not three times. I contacted the owner and whom was not helpful.Desired Settlement: Refund of $9.90 or 2 washes at the $4.95 started by the owner Charles S[redacted]

Business

Response:

Revdex.com spoke with the owner of the business who was able to locate several occurrences of the machines charging more than once for this customer, and stated that he was issuing a credit of $25.00 to the customer's card for the overcharges and the inconvenience. He stated that he would reach out to the customer directly to inform her of that and to confirm the correct card number.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I will also contact the owner soon, I have been working extra hours and have been unable to return the call. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I have a laundry card issued that is used to operate the machinery. When I used one washing machine costing $4.95, I was charged three times for the washing machine. I only washed clothes once, not three times. I contacted the owner and whom was not helpful.Desired Settlement: Refund of $9.90 or 2 washes at the $4.95 started by the owner Charles S[redacted]

Business

Response:

Revdex.com spoke with the owner of the business who was able to locate several occurrences of the machines charging more than once for this customer, and stated that he was issuing a credit of $25.00 to the customer's card for the overcharges and the inconvenience. He stated that he would reach out to the customer directly to inform her of that and to confirm the correct card number.

Business

Response:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I will also contact the owner soon, I have been working extra hours and have been unable to return the call. If the company does not perform as promised I can get back to you at: [redacted].

Regards,