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Pretty Proper Hair

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Reviews Pretty Proper Hair

Pretty Proper Hair Reviews (4)

Revdex.com:
At this time, I have not been contacted by Pretty Proper Hair regarding complaint ID ***
Sincerely,
*** ***

I had excellent customer service and the hair is amazing my sister has had hers for years now its still soft just the way she bought it yes it is pricey but the quality of the hair is great and will last depending on how well you maintain it you get what you pay for only bad thing is you get some what little hair so the more bundles the better

Review: Only July *, 2013 at 12:55PM I entered the establishment/business of Pretty Proper Hair located at [redacted] where I purchased 3 Brazilian hair weave. The total cost of the purchase is $283.08 (including taxes). Pretty Proper claims on the website and in the store, that they sell “virgin human hair” (see website for statement: http[redacted]). Under this false statement I proceeded with the purchase, I asked the representative about the purchase who instructed me the hair is “human” and can be used in all circumstances and that they sell the “best human hair”. Under this statement I proceeded with the purchase (see attached receipt). On July *, 2013 I went to a hairdresser and proceeded to weaving the claim/alleged “virgin human hair”. After one/two weeks of having the hair weaved I began to experience matting and knots in the hair. If the hair claimed by the sales receipt and Pretty Proper Hair is “virgin human hair” there should be no matting or knots in the hair. The hair which was sold to me is “false” and not “virgin human hair” as claimed by Pretty Proper Hair. I have researched this company to find out that there are several negative reviews online of Pretty Proper Hair selling “false” and not “virgin human hair” (see reviews: http[redacted]). Also there have been several other complaints of customers claiming of such false statements. I am requesting the NYC Licensing Department to look into this; as I am very disappointed with such vendors making false statements and getting away with this as no one will take the time to look into these types of businesses and getting away with this. On July **, 2013 I went to Pretty Proper Hair to sought out and remedy this issue. The business refused to hear me out and said that “this hair is not theirs”, even though I showed them the hair and the sales receipt. Her only remedy was to offer me a “10% discount towards another purchase in the store”. Why would I proceed with spending more money in a store making false statements and enticing consumers under false pretenses. I believe that these acts and practices are declared unlawful under NYC Law, which declares unfair methods of competition and unfair or deceptive acts or practices in the conduct of any trade or commerce unlawful and under the Federal Trade Commission Act (“FTCA”), originally passed in 1914 and amended several times thereafter, was the original Statute in the United States prohibiting "unfair or deceptive trade acts or practices. This complaint serves as my request for the following relief $141.054. Under the provisions of Section 9 Chapter 93A and the FTCA, I am providing you with the opportunity to look into this company which is registered in New York City making certain false statements. Costs Incurred/Damages: Pretty Proper Hair - $283.08 Cost of Hair Dresser - $110.00 Requested refund Pretty Proper $141.54 (1/2 the cost of the sales receipt) [redacted] ###-###-####Desired Settlement: Costs Incurred/Damages: Pretty Proper Hair - $283.08 Cost of Hair Dresser - $110.00 Requested refund Pretty Proper $141.54 (1/2 the cost of the sales receipt)

Review: I placed an order online thru my [redacted] account as I do on other site i.e [redacted] etc. The website was specific with its rules. I made sure I read all rules before I placed my order. The rules were that you had to have a [redacted] account and the sale was from 8am -1pm and if you placed an order prior to 11am your order would be shipped out that same day. It also stated that if you purchased $300 or more in product there would be free shipping. Simple one would think. Well not so much. I placed my order at 8:45am way before 11am. I placed an order for 3 bundles of Brazilian Wave 28" and a 14' Brazilian waive closure. My order came up to $320. When I looked at my bank account at 11:30 am I saw that the $320 was pending removal from my accent. I figured my hair was shipped out because I heard nothing and didn't receive anything but an email stating that my order was being processed. Well to my surprise at 8:30pm almost 12 hours after I placed my order I received an email from Pretty Proper Hair staff stating that due to unforeseen circumstances my order was canceled. Nothing more nothing less. No other notification no attempt to advise me what the issue was or even giving me a chance to rectify the issue they were having with my order. I responded to the email and was told my shipping address wasn't verified. I've never had a problem with shipping to my job in the past. If I was purchasing something with my [redacted] and the merchant needed to send the item to the billing address and I had my job address on the order as the shipping address the merchant would contact me and advise me before canceling my order. Pretty Proper Hair didn't do this they were so hell bent on saying that because I put my job address on the order that it was my fault that the order was canceled. #1 No where in the rules did it say that the billing address and the shipping address had to to be the same. #2 they canceled my order 12hrs after I placed it without even contacting me.Desired Settlement: I want my order honored. If they need to send it to home in Warwick NY then so be it.

Consumer

Response:

At this time, I have not been contacted by Pretty Proper Hair regarding complaint ID [redacted].

Sincerely,

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Description: HAIR WEAVING, BEAUTY SALONS

Address: 1169 Flatbush Avenue, Brooklyn, New York, United States, 11226-7083

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