Pretzelmaker

This situation was a simple miscommunication on our end We had updated prices on several items, but over looked updating the price on mini pretzel doges on our menu board This was not caught by us until the letter was received Our register reflected our intended price of $4.71+tax$is the correct amount that should have been charged by our cashier There was no intention to "overcharge" or "rip our customers off", as stated in the original complaint letter If requested, we gladly provide a receipt, up until the next customer is taken at that point, our register is not equipped to produce prior receipts.While there was on ill-intention in our actions, we regret that this situation was not handled better We intend to apply the lessons learned during this situation to future events, to ensure that our menu board reflects the most up-to-date pricing and that we communicate accurately and respectfully to our customersJay P [redacted] -Franchisee Owner Pretzel Maker- Lehigh Valley Mall

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I asked for them to ring the sale up in their register so that I could have a receipt on both occassionsBoth employees refused to do soThis letter has obviously been skillfully crafted in order to cover the wrongdoing that has transpired I would hope that the Revdex.com would see through this and actually investigate this business' practicesI'm quite certain that the IRS would love to know that a business is not ringing up sales for cash purchases and therefore has no record that those sales have even occurred Regards, [redacted] ***

This situation was a simple miscommunication on our end We had updated prices on several items, but over looked updating the price on mini pretzel doges on our menu board This was not caught by us until the letter was received Our
register reflected our intended price of $4.71+tax$is the correct amount that should have been charged by our cashier There was no intention to "overcharge" or "rip our customers off", as stated in the original complaint letter If requested, we gladly provide a receipt, up until the next customer is taken at that point, our register is not equipped to produce prior receipts.While there was on ill-intention in our actions, we regret that this situation was not handled better We intend to apply the lessons learned during this situation to future events, to ensure that our menu board reflects the most up-to-date pricing and that we communicate accurately and respectfully to our customers.Jay P***-Franchisee OwnerPretzel Maker- Lehigh Valley Mall

This situation was a simple miscommunication on our end.  We had updated prices on several items, but over looked updating the price on mini pretzel doges on our menu board.  This was not caught  by us until the letter was  received.  Our...

register reflected our intended price of $4.71+tax. $5.00 is the correct amount that should have been charged by our cashier.  There was no intention to "overcharge" or "rip our customers off", as stated in the original complaint letter.  If requested, we gladly provide a receipt, up until the next customer is taken at that point, our register is not equipped to produce prior receipts.While there was on ill-intention in our actions, we regret that this situation was not handled better.  We intend to apply the lessons learned during this situation to future events, to ensure that our menu board reflects the most up-to-date pricing and that we communicate accurately and respectfully to our customers.
Jay P[redacted]-Franchisee Owner
Pretzel Maker- Lehigh Valley Mall

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I asked for them to ring the sale up in their register so that I could have a receipt on both occassions. Both employees refused to do so. This letter has obviously been skillfully crafted in order to cover the wrongdoing that has transpired.
I would hope that the Revdex.com would see through this and actually investigate this business' practices. I'm quite certain that the IRS would love to know that a business is not ringing up sales for cash purchases and therefore has no record that those sales have even occurred. 
Regards,
[redacted]