Preventative Pest Control Reviews (2)
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Preventative Pest Control Rating
Address: 7315 S. Revere Pkwy #604, Centennial, Colorado, United States, 80112
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Initial Business Response / [redacted] (1000, 9, 2015/09/30) */ [redacted] , I contacted our customer, [redacted] , directly about her complaintOnce I heard of our mistakes, I not only contacted her, but went out that day to address service concerns that she hadI gave her a refund for her time and aggravationWe did make some mistakes with her scheduling her appointmentsShe seemed pleased afterward and said she would contact me personally if she needed anythingI also managed and set expectations and limitations of what the service coversI would not hold her to any contract in the future if we can't meet those expectations Please let me know if there is anything else required of meI do appreciate the information that we received about a customer being unhappyWe were able to work things outI mentioned to [redacted] that I would be giving this update to youMy contact and visit with her occurred on September 11th, Thank you, [redacted] , A.C.E Owner-Preventive Pest Control Denver Office XXX-XXX-XXXX
Initial Business Response /* (1000, 9, 2015/09/30) */
[redacted],
I contacted our customer, [redacted], directly about her complaint. Once I heard of our mistakes, I not only contacted her, but went out that day to address service concerns that she had. I gave her a refund for her time and...
aggravation. We did make some mistakes with her scheduling her appointments. She seemed pleased afterward and said she would contact me personally if she needed anything. I also managed and set expectations and limitations of what the service covers. I would not hold her to any contract in the future if we can't meet those expectations.
Please let me know if there is anything else required of me. I do appreciate the information that we received about a customer being unhappy. We were able to work things out. I mentioned to [redacted] that I would be giving this update to you. My contact and visit with her occurred on September 11th, 2015.
Thank you,
[redacted], A.C.E.
Owner-Preventive Pest Control Denver
Office XXX-XXX-XXXX