Prevention Electric Co

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
In my response to the CCTV Wholesalers, the equipment was in fact purchased on January 16, not July 2014. The statement regarding me contacting a third party vendor is false, because it was CCTV staff that advised me to contact both Sure Shot and E-South when there were issues . I am extremely disheartened to know that a company of their status would not own up to their mistakes. Each time that I have contacted the staff at CCTV, I was cordial and ultimately courteous in trying to have this matter resolved with the camera. In all, this matter should be handled in a more professional manner. Documentation will be faxed

Many thanks for calling, as we were unaware of the complaint.Contrary to the complainant's claims of purchasing the equipment during July of 2014, please kindly note that the purchase was in fact made over a year earlier on 1-16-13, as evidenced by CCTVwholesalers invoice number 60840.  The...

complainant then separately contracted with a company named Sure Shot Video to install the purchased equipment.  Sometime during the summer of 2015, the complainant contacted a separate 3rd party installation company named eSouth Technologies, as she was experiencing difficulties with one of her cameras.  eSouth assessed the situation and advised the complainant that the camera failed due to Sure Shot Video improperly weatherproofing their connectors while installing the camera back in 2013, which eventually caused a short-circuit and camera failure.Contrary to the complainant's claims of our promising to provide her with a new camera to replace her damaged camera, it was in fact explained, on multiple occasions, why our company would NOT provide her with a replacement camera.  (1)  The camera failed well after the warranty period.  (2)  The camera failure did NOT involve a manufacturer's defect.  Even in her Revdex.com complaint the complainant stated that Sure Shot Video's poor installation caused the camera to fail.Contrary to the complainant's claims that CCTVwholesalers contracted with Sure Shot to install the complainant's equipment, please again note that the complainant contracted directly with Sure Shot Video to install the equipment that she purchased from CCTVwholesalers.  The complainant is well aware of this fact, as she paid Sure Shot Video separately for their services.Again, thanks for bringing this matter to our attention.  As our company is not at fault for the complainant's troubles, we have no intention of supplying her with a replacement camera.  Please kindly advise should you have any other questions.