Prevention Pharmaceuticals(OMax- Fish Oil)

The following was sent to [redacted] *** at The Revdex.com back in September A check has been sent in the amount of I called [redacted] ***, at the number provided, today, but had o leave a message that a new check for that amount is going our today Thank you, [redacted] Re: Complaint by [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear [redacted] ***: Thank you for your noticeI propose the following message be communicated to [redacted] *** Or am I to correspond directly with [redacted] *** Thanks you [redacted] [redacted] ***’s complaint has been forwarded to my attention for a response The following was reported to me: “I was mis lead about how much cost they were going to my homeI was tricked right away by getting a big bag full of them however was promised a trial day sample to see if I like itI would have liked for a phone number on my bank statment and then been able to contact themThe one number on the statment (###-###-####)is a bad munberWhy did they give outa a bad number??? I'm a disable vet form the Air Force and live on a small pension checkWhen I finally did find a good number it was on the box the pill are and it's so small I had to get my mynfyglasses to read itI then call the how who lady told me( Sorry your a fews days to late to cancel and your stuck with your ONE Dollr and sever cents a piece fish pill.I know as writting this letter maybe hopeless but if enough people start writting and letting you know what a scam this company is up to maybe you could help me get a refund dollars if nothing else keep it from happening to the next poor person.,Thanks for reading it, [redacted] ***” I am sorry that [redacted] had a bad experience with the ordering process Our Call Center reported the following regarding the transaction: [redacted] placed his order on 7/26/2014, for the trail of Omaxreceiving three boxes of OmaxHe called in on 9/16/after being charged the days delayed payment of $stating he was being charged for a product he never receivedThen called back later that day asking if he could return the product that he stated early that he never receivedAlso saying we are make it very hard to reach customer service because he called the number on his credit card statement and they knew nothing about the productWe explained he was now past his money back guarantee and tried to work with himI believe the conversation was then ended It was also mentioned at the time of the order that he would be placed on an auto shipment Sorry that this was not more clear Regarding the phone number given (###-###-####) it is a valid number and is answered by our Manager of OperationsA call goes to voicemail if she is on the other line or away from her desk Allow me please to make the following point: Our company, it’s Management & Staff, and its product offerings are not a scamThe company has thousands of satisfied customers in the US, Canada, and the UKWe offer the purest omega-supplement in the world, backed with medical research conducted at the most prestigious teaching hospitals in the USWe even US Patents issued on our product However, because of his bad experience with the ordering process, we are making arrangements for a full refundThe check will be in the amount of $ Finally, [redacted] mentioned that he is a disabled VeteranI want to end this letter by saying “Thank you,” for his service to this nation Sincerely, [redacted] [redacted] President & CEO

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Was very wary when I decided to do the day trial when they kept asking that I understood that I would be charged if I did not cancel within the day period Decided (unfortunately) to proceed with the trialThe product was very similar to the omega product I was getting from [redacted] (a very good company BTW) so decided to cancel the future order Most mail order companies have 24/customer service, but when I called on Sunday to cancel (day 29) I got a recorded message I left my cancellation on their voicemail system You probably have guessed by now I received the second shipment anyway When I called to find out why I was told that cancellations could not be made via voicemail I said that the voicemail message did not state that So, they wanted to charge me a re-stocking fee of 32%I have disputed the charge as fraud I am sure they are very practiced at dealing with these disputes, so I am not optimistic, but don't like people that do business this way to get away with what in my opinion is a scam