Prezi, Inc

Initial Business Response /* (1000, 5, 2015/12/16) */
Sent Ticket #XXXXXX to follow up as I am unable to locate paymentWaiting for user response
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have no
idea what ticket #XXXXXX meansplease be more clear
Final Business Response /* (4000, 9, 2015/12/18) */
User was contacted through email with ticket #XXXXXXReceived refund and corresponded with support

Initial Business Response /* (1000, 5, 2015/10/16) */
Responded to User, given full refund
Initial Consumer Rebuttal /* (2000, 7, 2015/10/21) */
Hello,
I'm emailing regarding my complaint against Prezi inc(case number XXXXXXXX)My complaint has been processed through PayPal and ruled in
my favor and Prezi is giving me a refund, so my issue has been resolved
Thank you,
*** ***

Initial Business Response /* (1000, 5, 2015/12/15) */
User received refund via automated system 12/15/User should have received notification days prior to payment being taken, and signed up for recurring payments (not a free account) at registrationAccount is expired, future payments are
cancelled

Initial Business Response /* (1000, 5, 2015/12/22) */
User only reached out once, this year, for canceling and refunding a chargeIt has been cancelled and refunded via Ticket #XXXXXX as of Dec 18th
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 7,
2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Refunded and cancelled payment. Transaction ID [redacted]

Gave the user a prorated refund on sept 2 [redacted]. Ticket #[redacted]

Initial Business Response /* (1000, 5, 2015/07/27) */
Reached out to user directly to obtain payment info in order to process refund.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/30) */
Thanks for your follow-up email;
Kindly find below the required information;
1. last for digits for...

card is: [redacted]
2. Name of card holder is: [redacted]
3. date of payment is 12 july (as shown in the statement for the card)
4. Amount is USD 159.
Thank you once more.
Final Business Response /* (4000, 9, 2015/07/31) */
Refund was sent, informed user it would be 1-5 days before they can see if in their account. Ticket #XXXXXX
Final Consumer Response /* (2000, 11, 2015/08/12) */
Hello,
I wish to sincerely thank you for the assistance provided in having my complaint with [redacted] resolved; I'm grateful.
My complaint was treated in a timely manner and I'm satisfied with the outcome.
Thanks you once more.

[redacted]

Initial Business Response /* (1000, 5, 2015/11/02) */
User reached out and received a refund via support Ticket #XXXXXX

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/08/05) */
Submitted refund, sent user direct email.