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Reviews PRG Property Management

PRG Property Management Reviews (2)

Poor condition of rental home at the start of lease. Slow process to resolve major issues.Lease start - June 1st, 2014Prior to the start of the lease, we had told PRG about our concerns for the property:- Dog being in the home, carpets needed to be cleaned and deodorized (professionally)- Landscaping needed to be cleaned up seriously (2+ years of overgrowth, dead tree, etc.)We moved in on June 4th, 2014. - House had been poorly cleaned (kitchen was not cleaned at all, toilets were dirty, lots of garbage in the garage was left from a previous tenant, etc.)- Air filters had not been changed (in a long time from the looks of them)- Many lightbulbs were burned out (over 30 of them)- Garage door was not working with the opener- No irrigation - The valve has not been turned on.- The landscaping was very overgrown - We had to cut branches on the birch trees out front to allow the movers to use the front walkway.We told PRG about the state of the house. There was little effort to right it quickly.- We had to clean up the house ourselves. They would not send their cleaner back for small tasks - they felt we were being picky. - A handy man came out to clear away poison sumac and do a light trim of the bushes. Would not take out the dead tree in the front of the house (small tree - 1" diameter). Landscaping is still overgrown and against the house.- A new AC unit was put for the upstairs. Took 2 days to finally get it working. This was appreciated.We have contacted professionals about the property:- [redacted] for insect control - Their recommendation was to seriously cut back the shrubs/trees around the house since they were allowing insects onto the house more easily and over any barrier they could put down.- [redacted]'s Landscaping - They used to maintain the yard for the previous owners. They were shocked at how poorly the house has been dealt with outside. Estimated $1900 for cleanup around the house plus another $1900 to clean up the backyard (weeds/poison ivy/piles of brush/sticks).PRG's response to this is that we are over-reacting and that they have a plan to work on the landscaping.Our lease says that we, as tenants, are to maintain the landscaping. That means that it needs to be in good shape to begin with.Right now, the landscaping is still way overgrown, there's a dead tree and plants, weeds have taken over in many, many places, dead leaves are everywhere in the landscaping, gutters have not been cleaned out ... it's needs serious care. We did not buy the house. We are leasing it. The yard should be in good shape at the start of the lease (10 days ago and counting).We still have a pile of garbage in the driveway from the previous tenant. We are waiting for PRG to haul this away. It is not our mess not at our expense.We also have heard that the previous tenants were here a little longer than their lease stated. We have heard 1 day and we've heard a few days. Although the management company allowed this to occur, it is not our problem for their delays. Honestly, we should be credited some days back on our lease.Here is what we want to happen:- An action plan to clean up the landscaping in the next week. We have contacted a landscaper to do the work and agreed to pay a portion of it (in good faith). This will be done next. - An action plan to clean up the backyard ... we've only heard that this takes time and there are quotes. We haven't seen any details on what they would do. We were told that we would know by now of the homeowner's decision. We have not heard.- Removal of previous tenant's garbage that was left.- Credit (we will furnish receipts) for lightbulbs and air filters we had to put into the house at the beginning of the lease.- Credit for the 2+ days the previous tenant was allowed to stay in the house (even though our lease had started ... we were moving from WI down here so we did not arrive right away). No permission was asked of us if this was okay.PRG has made threats that our continual asks will lead to their efforts being slower. This is wrong.Desired SettlementAs outlined in the complaint. We want the following done.- An action plan to clean up the landscaping in the next week. We have contacted a landscaper to do the work and agreed to pay a portion of it (in good faith). This will be done next. We will pay $1,000 towards the cleanup. The rest to be paid by PRG. (Quote for the front yard scheduled next week is $1,900).- An action plan to clean up the backyard ... we've only heard that this takes time and there are quotes. We haven't seen any details on what they would do. We were told that we would know by now of the homeowner's decision. We have not heard.- Removal of previous tenant's garbage that was left.- Credit (we will furnish receipts) for lightbulbs and air filters we had to put into the house at the beginning of the lease.- Credit for the 2+ days the previous tenant was allowed to stay in the house (even though our lease had started ... we were moving from WI down here so we did not arrive right away). No permission was asked of us if this was okay.- Credit for cleaning the house properly - we found underwear left over, every drawer in the kitchen was dirty or had stuff in it, we had to clear off every shelf (dirt, crumbs, etc. was visible on them).- Credit for new toilet seats (4) - All of the seats were stained.Business Response /[redacted]/We received the keys at the end of May for the rental home and had a few days to clean the property and get it ready for them to be able to live in the home. We had the carpets cleaned and deodorized and have receipts for that being done. The home was cleaned before they moved in and we have pictures of the home the morning before the tenants arrived showing the sun beaming of the hardwoods as they are clean and the kitchen cleaned and wiped down with the granite counters tops shinning. The so called trash that was thrown away by the new tenants was actually a garden hose, thrash can, stand for a plant, and sprayer that the homeowners left for use by the tenant. I am sorry that my homeowners were being nice and leaving items for the tenants use but now it can not be used as we did have it thrown away at the multiple DEMANDS by the new tenant. The new tenants and source of this complaint is responsible for grass cutting trimming and weeding. We had the grass cut and trees trimmed back from the walkway. We had the weeds spayed in the backyard. What the new tenant is now asking for is trees removed and cosmetic items to be done to their liking. This is a rental home and we are not asking him to bring life to a tree or lay mulch. We have a plan on this but it has to fit into the homeowners budget. Not just because the tenant does not like how it looks so we have to go spend thousands of dollars. The AC took a day and half to install. IT IS A BRANBD NEW SYSTEM HIGH EFFICIENCY! So some of the parts had to be replaced to hook up so it took for than a few hours to install. If I could snap my fingers and have it installed quicker than that then I would. The old tenants did not live in the home after the end of the month and that is a false claim. Our office and my personal cell phone has been personally attacked and harassed by these tenants. I get multiple text messages and at times my cell phone will receive 13 calls in a 2 hour span for cosmetic issues. We have met DEMANDS by the tenants and when they found a small plant of poison ivy in the natural area behind bushes we had it taken care of. If I could share the pictures of the home the morning before the tenants arrived you would see the condition the property is in. We strive for the best and deliver and as we would love to please all sometimes there is just no pleasing everybody in a RENTAL HOME!We have never told him that multiple phone calls and emails would slow us down but I have told it can not make us move faster. In all honestly we are busy answering every complaint that the new tenants can find a place to put it. Consumer Response /[redacted]/Most of the issues are not being addressed by this response. There clearly is an issue around being 'insulted' at PRG Property Management.Per an email conversation dated May 7th, [redacted] said that "We will address the landscaping in the next few weeks and if there is any mulching or trimming we will have done." Since that was 4 weeks before we moved in, we assumed that the landscaping would have been done by the time we moved in. Additionally, on May 7th [redacted] said "Trust me when I say we maintain the home. Wether it is cleaning out the gutters, power washing when needed, seeding the lawn, winterizing/dewinterizing sprinkler system, termite control." We were happy to hear this but when you walk into a home (a few days after the lease started) and you have these issues:- Unclean cabinets in the kitchen (not one but all)- Unclean ovens- Unclean cooktop- Dirty toilet- Over 30 burnt our or missing lightbulbs- Smoke detector hanging down- Trash left by previous tenants in the garage- Garage door off the track- Dirty airfilters (all 5 of them)- Then add on top of that the landscaping not being done.It's not an appropriate way to start a lease. PRG Proprety Management feels we are being nit-picky. [redacted] has said that on more than one occasion.If it was one item (like the garage door), sure I can see that. But the real issue is that the house just wasn't properly maintained before our lease started and we are paying for it.It's clear that PRG Property Management is setting the standard low for the initial checklist of this home in some areas (as noted above).The lease states that the tenant is responsible for the following at the end of the lease:- Professional carpet cleaning - We did ask to see the receipt since the pet smell wasn't gone when we arrived. We acknowledge that the carpets were cleaned but the deodorizing wasn't fully effective. We had to do some additional things to try to make it livable.- Leaving all light fixtures with working lightbulbs. We have 30+ missing or burnt out. 4 were missing in one fixture in the kitchen. 8 were missing in the kitchen undercounter lighting. We feel this was not hard to spot.- Maintaining the shrubs and lawn. We had a company start bi-weekly grass cutting for us and they were here June 2nd and cut the lawn. We know this is our responsibility and took care of it. We were led to believe the mulch/shrubs would have been taken care of prior to move in. A few weeks from May 7th would have done that.- All air filters are to be left clean at the end of the lease. This wasn't done. We had to replace all of them.So, I can fault the previous tenants for some of this but it's really PRG Property Management who should be taking care of these things. It should be part of the lease prep checklist. Obviously, something went wrong.When we ask for a correction for these things, we are told that we are being too picky. I don't see it.Additionally, we were not told about the lease start process. There are some light details in the lease. But, not what the process would be for issues found - big or little.This house is very nice.It needs some good maintenance to keep its value inside and out.We will provide a list of issues again (in a more succinct format) for PRG Property Management to give us clear actions for. If this doesn't work, we'll need to continue with our compalint with Revdex.com.Final Consumer Response /[redacted]/I spoke with [redacted] on Monday June 16th when he visited the property to assess some of the issues we were asking to have taken care of with the landscaping.We were able to talk through concerns from both our perspectives.All of our issues have been resolved after this conversation.We would like to have this complaint resolved (removed if possible) as satisfied.Thank you,[redacted]

Slow or no repairs when necessary. Threatening or unresponsive emails. CoachroachesGarbage disposalLeaking sinkDesired SettlementCredit for days spent home Thursday Friday Monday TuesdayBusiness Response /[redacted]/Contact Name and Title: [redacted], OwnerContact Phone: (XXX)XXX-XXXXContact Email: [redacted]@prgrentals.comThe maintenance request was received Thursday evening and we had our handyman there on Monday to fix the leaking garbage disposal. When the handyman put the disposal back on he had to chalk to make sure it sealed properly since it was difficult to get off. The handyman asked not to have water run in that sink for 24 hours to allow for it to dry. As he was walking out the door the water was turned on. So when the chalk did not have time to dry there was a second leak created and that was repaired on Tuesday. We went ahead and replaced the garbage disposal to ensure that there would be no more issues. We have had our exterminators at the home to spray for waterbugs as they have come out in this area because of all the rain we have had recently. That treatment was done the next day and has not been given a chance to work. Appointments have been set up with the the tenant to fix these issues and we received very explicit emails that they thought a handyman was not the right person for the job and demanded a plumber. We have the right to fix the issue with who we feel fit and our handyman did a great job and his instructions were not followed which created more issues. We have a software system that allows our tenants to request maintenance on their home. We use that same system to update them on who will be calling or when appointments will be to ensure they are kept in the loop on what is going on with the repair. We updated the request multiple times throughout the day and Monday evening after our handyman had been there to repair and his instructions were not followed we received threatening emails and text messages from the tenant about the issue. I asked the tenant not to text message any maintenance issues to ensure they get to the right person and not lost in my phone and explained to the tenant that we do not compensate for time you feel you spent and we will determine who works on an issue. Just because we call our handyman and handyman, they actually have a general contractor's license so they are qualified to repair items in a home. There has been multiple times before where the tenant has set up an appointment for a time range with a vendor and then called last minute and said someone needs to get here now as I have to leave and we have someone at the office drop what they are doing and run to the home to meet the vendor. We have in the lease that the tenant will honor any time frames for vendors to do repairs or give us proper notice to meet them and give us permission to enter the home. We have not complained one bit as we would rather see the repairs done. We promptly repair items that need to be repaired and ensure that the tenants are notified of the plan of action. We try to explain to the tenants why we have procedures set in place for making maintenance requests so that they can be addressed promptly. We are in no means trying to be threatening but the tenants do have a lease that needs to be followed,

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Description: Property Management Companies, Real Estate Renters

Address: 1011 Pemberton Hill Rd STE 204, Apex, North Carolina, United States, 27502-4266

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