PRG Reserve Associates

I turned in my keys on June 1st. During that process, I paid a total of $965 for lease termination, one day’s rent, and the pro-rated water bill. Upon receiving my deposit refund on June 29th, noticed that $913 was deducted from the deposit along with $44.34 for water/sewer, and the removal of a satellite dish. My complaint: I already paid the lease termination and prorated water/sewer bill Also, the satellite dish belongs to the person in 35E. I was in 35D. The leasing manager gave the installation tech permission to place the dish outside of my patio to help with the neighbor’s reception.

My family and I relocated from Cleveland Ohio to Durham North Carolina and stayed at *** from 11/2017-2/2019. The process of getting the apartment was very pleasurable since we were doing everything electronically and over the phone. Our time here was really good with the exception of our unit *** being very drafty in the winter and heat never really warming up as we felt it should nor did the air condition ever get cool and flow evenly through the unit we would literally sweat profusely in the summer time, the walls were paper thin and we could hear all of our neighbors conversations, our neighbor had an unauthorized dog that was never on a leash that jumped on my then 5 year old daughter who is fearful of dogs by the way, we had a flood in our downstairs, and most importantly we were lied to. We had just signed a lease renewal 10/2018 and my husband received a new job that led us to relocate out of state again. We paid the necessary fees to break the lease and were told by the leasing manager that we good on everything and could move out and would receive our security deposit in the mail. Weeks after we moved out we received a letter in the mail that we would not be receiving our security deposit and that we actually owed them $500+ due to floor damage from dog urine. DOG URINE?! ARE YOU KIDDING ME?! My family has never been pet owners and never would we ever have a dog when our than 5 year old was terrified of dogs. Now this lie is negatively affecting our credit, this is establishment is a scam and we are currently looking into obtaining legal assistance to address this issue with this fraudulent company. My husband and I have rented several units before and have never had such a horrible experience like this one. IF YOU'RE READING THIS PLEASE BE SMART AND DO NOT RENT WITH THEM UNLESS YOU LIKE BE SCAMMED OUT OF YOUR MONEY!

Sincerely,
*** and

I realized my car was improperly towed on the 8/22/2019. The towing company, ***, said it’s because my plates were expired. The sticker on my tag ripped and fell partially off, I knew this to be true. But it must have fallen completely off— but I hadn't noticed (and no police pulled me over in the meantime to cite me for it).

I have receipts for the tax payment for my registration and plates but the towing company said I’d still have to pay $191 to get my car back. I reported this to the apartment complex after I paid for my car from impound. I presented documentation (Charleston County records stating with dates the tags and registration was no expired) to the Senior Property Manager, Ashley V *** via email that though the sticker came off--the tags themselves were not expired.

She mentioned to me that towing companies do not run license plates to verify stickers were stolen or fallen off and cannot verify beyond appearance if the plates are in fact current--so the complex would not issue a refund for the improper tow. The complex should not act as agents of the State of SC in towing vehicles from any property and if they decide to--then they should take the same precautions the state would before issuing a decision.

I am a resident at *** Apartments. On 12/12/18 I was in the process of resigning my lease with my current apartment. I emailed Sherry T and asked her to please verify what my total February rent charges were to be. Sherry responded, via email, that "The $673.72 is partial payment of the old rental rate along with the new rental rate." Stating that the amount was both prorated of my old rental rate AND my new rental rate for the entire month of February - and that would be all that I owed rental wise. When I received my bill, the rent charges were $751.17. I've emailed the property manager (Sabrina Germany) and the Senior Manager (Crystal M), both who stated they were not going to adjust my account due to miscommunication on their employee's side. I understand mistakes happen, however when the wrong information is communicated and it is BUSINESS ERROR, the business should honor their mistake. I have seemed to get no where with my apartment complex, so I have no choice but to escalate further.

We are former tenants who rented an apartment from PRG called ***. We rented *** of *** Apartments and moved out on May 23, 2018. *** are older apartments that have not been upgraded or repaired in years. They are not nice apartments. The clubhouse is phenomenal and so is the pool, but he apartment and grounds are not. In fact they began renovations this year. these apartments are outdated, old and horrible the apartments are in comparison to others in the area. I was rather shocked when we moved in that they didn’t even clean or replace the carpet, paint or even try to upgrade the bathroom. When we moved into the unit not only was the apartment old with old carpet, bumpy walls due to not scraping paint off before repainting, old, shaggy carpet pieced together using mismatched carpet remnants. In addition, the windows were so old that they fell out when we opened them and Whitney had to send maintenance ot come fix the window the first day we moved in. The bathrooms were outdated with yellowish stains that developed on the old outdated bathtubs and sinks due to the old pipes (should I mention that the pipes are so old that we didn't have water for a few days during the winter storm). All of these concerns were pointed out to Whitney and Ashley who were the apartment managers at the time and written on the move­in document. During our time there we experienced shootings right in front of our son’s bedroom window due to a drug deal gone wrong (you can *** to find the news article), fist fights late at night and early mornings in which blood was all over the walkway when I opened the door to take my daughter to school. Recently before we moved we experienced tenants hanging outside all day and all night drinking outside, selling drugs and leaving beer bottles in the parking areas and grassy areas. We also experienced a fire due to the hot water heater catching on fire. We reported a problem with the hot water heater the week prior to the fire, however, we were told nothing was wrong and it didn't need to be repaired. A few days later it was on fire. All former and current management team are aware of this. With all of that said, we received their "security deposit disposition” and are shocked and frustrated by the bogus and outlandish charges ORG charged us upon move out. They charged us for Carpet replacement $695.25 anf Both bathtubs resurfacing $850. They charged us $695.25 for carpet replacement when in fact upon move in we asked why the carpet looked strange and patchy and were told by Assistant Manager Whitney that the carpet was old and the carpet was pieced together with remnants and did not match and to make note of it in on our move in sheet, which we did and sent back to Whitney. She also stated that the carpet should have been replaced before we moved in because it was old. Walking on the carpet with socks resulted in pieces of the cheap and old carpet coming up, which we reported to management a month after moving in. The carpet was old, outdated and dirty when we moved in so it is very perplexing that you would charge us for carpet replacement knowing that the carpet was already old, patchworked together with carpet remnants and needed to be replaced. In fact, the units you just began renovating had the same carpet and you “upgraded” those units by replacing them. So you were already going to have to replace the carpet in the unit, you were well aware that the carpet was old, mismatched and needed to be replaced when we moved in, but you decided to charge us for the cost so you wouldn’t have to come out of pocket, which is despicable. We did not damage the carpet during our tenancy­the carpet was old, dirty, damaged and patched together when we moved in. We dispute the carpet replacement charge of $695.25. They also charged us for resurfacing bathtubs which is equally shocking. We dispute this charge as well because the bathtubs were old and needed to be replaced. They were scrubbed every week and upon move out, but because of how old they were, the tub cheap material that was worn out and the water that stained them there was not much that could be done. In fact we had to called maintenance to repair the bathtub faucet because it constantly poured water in which maintenance mentioned that the tubs are so old and needed to be replaced. The yellow stains around the tub and close to the faucet was caused by the water due to your pipes. We did not damage those tubs and they tubs don’t look like that from lack of cleaning. The tubs are old, outdated and needed to be replaced before we moved in. We might also add that you may not wish to “resurface” those tubs and have another tenant move in with those same tubs. Those tubs look like they have not been replaced in years. We did not damage or destroy those bathtubs. We dispute that bathtubs resurfacing charge of $850. They also charged us $100 for flea treatment. We complained to management for 6 months when we moved in about the fleas in the dog common areas. We had our dog treated monthly for 6 months due to the flea infestation. Our apartment was not infested with fleas. We also bombed our home continuously to ensure there were no fleas carried in from the common areas and other areas of the complex. Property management was made aware that there was a flea problem throughout the complex especially in the common areas, but did nothing. Our pet has not had a flea problem since we moved. Other tenants have also experienced a flea problem that they never experienced prior to moving in. While we don’t agree with this charge we will accept this charge and might add that you may want to spray the common grassy areas where the pets frequent.In addition you gave us a bad referral stating we left a balance which we did not. our deposit covered the last month's rent. The balance created was from your erroneous charges.

They've consumed our entire deposit which was around $1100 and request ADDT'L payment for carpet replacement. The carpet wasn't new when we moved in, why should we have to cover the cost to replace any of it when it needed replacement anyway? There are already layers of paint on the wall, the place was cleaner when we moved out than when we moved in but they charged a cleaning fee. The carpet fee is just outrageous though, especially when they charge pet fees at move in that I was told goes towards NOTHING. It's just profiting on pet owners.