PriaMax

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our supplements on a day trial basis back on 07/15/and paid the shipping and handling fees of $and $4.95.The trial expired on 07/30/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged $and $ for the original shipments.Customer contacted our Customer Service on 08/20/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 07/30/for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID: [redacted] dated 08/30/ $Trans ID: [redacted] dated 08/30/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our testosterone booster and muscle builder on a day trial basis back on 07/20/and paid the shipping and handling fees of $and $The trial expired on 08/04/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/04/2017: $for the testosterone booster and $for the muscle builderDue to no cancellation the autoship program took effectThe following month on 09/03/the customer was charged for new shipments: $for the testosterone booster and $for the muscle builderThe customer contacted our Customer Service on 09/07/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 09/03/2017: $for the testosterone booster and $for the muscle builder for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID: [redacted] dated 11/14/ $Trans ID: [redacted] dated 11/14/2017.The refunds should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:My only question is the credit card that was originally charged has been replaced by my bank due to fraudulent transactions that had occurred If the business tries to refund the transactions to the original card THEY WILL NOT WORK What would be the proper process to go thru to ask for a different card number to be credited or for a paper refund check to be issued? I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To: [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our testosterone booster and muscle builder on a day trial basis back on 11/13/and paid the shipping and handling fees of $and $The trial expired on 11/28/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 11/28/2017: $testosterone booster and $for the muscle builderThe customer contacted our Customer Service on 11/29/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 11/28/2017: $testosterone booster and $for the muscle builder for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID: [redacted] dated 12/02/ $Trans ID: [redacted] dated 12/02/2017.The refunds should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers
commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our muscle enhancement on a day trial basis back on 05/26/and paid the shipping and handling fee of $1.95.The trial expired on 06/09/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/09/$.Due to no cancellation the autoship program took effect.The following month on 07/09/ the customer was charged $for a new shipment.Customer contacted our Customer Service on 07/14/and requested for the subscription to be cancelled, which we did.The customer also requested a refund our customer service offered the customer a courtesy refund $33.21, which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refund $, as well as the $charged on 06/09/for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID:*** dated 08/09/ $Trans ID:*** dated 08/09/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To: Revdex.comThank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our testosterone booster and muscle builder on a day trial basis back on 11/24/and paid the shipping and handling fees of $and $The trial expired on 12/09/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/09/2017: $for the testosterone booster and $for the muscle builderDue to no cancellation the autoship program took effectThe following month on 01/08/the customer was charged for new shipments: $for the testosterone booster and $for the muscle builder.The customer contacted our Customer Service on 01/15/and requested refundsWe immediately cancelled their account and processed a full refund for their recent order: $for the testosterone booster and $for the muscle builderHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing an additional full refund for the charges on 12/09/for any misunderstanding when placing the orderHere are the refund confirmations:$Trans-ID: *** dated 01/19/ $Trans-ID: *** dated 01/19/The refunds should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our testosterone booster and muscle builder on a day trial basis back on 07/28/and paid the shipping and handling fees of $and $The trial expired on 08/12/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/12/2017: $for the testosterone booster and $for the muscle builderDue to no cancellation the autoship program took effectThe following month on 09/11/the customer was charged for new shipments: $for testosterone booster and $for the muscle builderWe continued to bill the customer monthly until NovemberHere are the dates of the remaining charges:10/11/2017: $for testosterone booster and $for the muscle builder11/11/2017: $for testosterone booster and $for the muscle builderThe customer contacted our Customer Service on 11/20/and requested for the subscription to be cancelled, which we didThe customer also requested refunds so we processed partial refunds for the most recent charges: $and $charged on 11/11/and $and $charged on 10/11/However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds for the charges on 11/11/and 10/11/for any misunderstanding when placing the order: $for the muscle builder, $for the testosterone booster, $for the testosterone booster and $for the muscle builderHere are the refund confirmations:$Trans ID: *** dated 11/20/ $Trans ID: *** dated 11/20/$Trans ID: *** dated 11/20/$Trans ID: *** dated 11/20/2017.The refunds should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To [redacted]  :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers...

have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our supplements on a 14 day trial basis back on 07/15/2017 and paid the shipping and handling fees of $5.95 and $4.95.The trial expired on 07/30/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged $89.95 and $85.95  for the original shipments.Customer contacted our Customer Service on 08/20/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 07/30/2017 for any misunderstanding when placing the order.Here are the refund confirmations:$89.95 Trans ID:[redacted] dated 08/30/2017.      $85.95 Trans ID:[redacted] dated 08/30/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:My only question is the credit card that was originally charged has been replaced by my bank due to fraudulent transactions that had occurred.  If the business tries to refund the transactions to the original card THEY WILL NOT WORK.  What would be the proper process to go thru to ask for a different card number to be credited or for a paper refund check to be issued?
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To [redacted]Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our testosterone booster and muscle builder on a 14 day trial basis back on 07/20/2017 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 08/04/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/04/2017: $89.95 for the testosterone booster and $85.95 for the muscle builder. Due to no cancellation the autoship program took effect. The following month on 09/03/2017 the customer was charged for new shipments: $94.90 for the testosterone booster and $91.90 for the muscle builder. The customer contacted our Customer Service on 09/07/2017 and requested for the subscription to be cancelled, which we did. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 09/03/2017: $94.90 for the testosterone booster and $91.90 for the muscle builder for any misunderstanding when placing the order. Here are the refund confirmations:$94.90 Trans ID: [redacted] dated 11/14/2017.      $91.90 Trans ID: [redacted] dated 11/14/2017.The refunds should reflect on customer’s account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.

To: [redacted]Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our testosterone booster and muscle builder on a 14 day trial basis back on 11/13/2017 and paid the shipping and handling fees of $5.95 and $1.95. The trial expired on 11/28/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 11/28/2017: $89.95 testosterone booster and $85.95 for the muscle builder. The customer contacted our Customer Service on 11/29/2017 and requested for the subscription to be cancelled, which we did. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 11/28/2017: $89.95 testosterone booster and $85.95 for the muscle builder for any misunderstanding when placing the order. Here are the refund confirmations:$89.95 Trans ID: [redacted] dated 12/02/2017.      $85.95 Trans ID: [redacted] dated 12/02/2017.The refunds should reflect on customer’s account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]