Price Busters

The customer indicated that he felt that the coupon advertisement was intentionally misleading to send a coupon that wasn't good for synthetic oil to a vehicle that only took synthetic oilHe indicated that the email that was sent to him mentioned HIS vehicle specifically, which allegedly only took synthetic oilHe paid a $difference and would like an explanation

*** called from the business to say that they have reached out to the customer directlyRegular tags have been sent to the customer a good will check is being sent to the customer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: the store response is incorrect Although we did receive the damage-free drawers a week or two after the furniture was delivered, we reached out repeatedly to the Warehouse and the store--they did not contact us as Corey indicated in his response We thought we were going to be stuck with damaged furniture because no one from the store contacted us after the delivery staff left our apartment In fact, this problem would have gone on unresolved if we did not make multiple, repeated attempts to contact the Warehouse AND our sales rep at the store, CoreyThe entire experience with Price Busters was awful and we will not do business with them again Regards, [redacted] [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] ***, We are in receipt of your letter dated June 1, for the case # [redacted] , [redacted] ***We appreciate the opportunity to look into this matter and respond.Our records show, the first time the vehicle came in it was low on refrigerant with no obvious leaks in the systemWe perform an evac and recharge of the refrigerant and added dye to the system in case it leaked again we could determine where the leak was occurringWhen the vehicle was brought back in the second time, the dye indicated the low side fitting was occurringWe ordered and replaced the low side fittingAt this time we do not have any reason to believe there will be any need for further repairs to the a/c please have them reach out to us.We certainly understand our customer’s frustrationsWe strive for excellent customer satisfaction when repairing vehicles by providing alternate transportation to ease some of the inconvenience of having a vehicle in for repairs and work diligently to finish the repairs quicklyThese are things we can control however, vehicle malfunctions are not something we can control and therefore if the customer feels they have a quality concern about the vehicle we would suggest they contact the manufacturer.Thank you again for the opportunity to respond

Greetings [redacted] , First I wish to acknowledge your concerns as a valued client of Crown Acura Service We appreciate the opportunity to address the concerns you have shared with the RDX service visit in January We apologize for the circumstances and delays on the completion of your requested service and diagnosis of issues on the vehicle The service department has been effected with transportation weather delays this winter due to manufacture part delays coming out of New Jersey When we have unexpected part arrival delays it defiantly impacts the service schedule moving as smoothly as we anticipate.The RDX arrived 1/6:am for service, and a work order was opened for rattle from under the vehicle as well and brake lights not working.The diagnosis of the RDX revealed the rattle from under the car was heat shields of the catalytic converts, requiring the upper and lower shield to be replaced The side brake lights both needed the bulbs replaced Additional diagnosis of vehicle issues involved oil leaking from upper engine area requiring the timing chain cover to be resealed and replacing of the V-Tec sensor O ringSuggested and completed maintenance included Power steering FlushWith the authorization of service noted above the vehicle was completedWednesday Unfortunately upon picking up the RDX, when being started had a failure of the rusted metal line for the Trans cooler and that caused the radiator failureAlthough there was no correlation between the services provided and the radiator failure the Crown Acura Service department in a gesture of client appreciation and goodwill provided the replacement of the radiator at no cost to you The retail value of the new OEM radiator is $Crown Acura appreciates your business and we look forward to providing you Acura personalized ownership service for you and your RDXAs [redacted] at Crown Acura Richmond I appreciate the opportunity to extend some discounts toward future service visits as a valued clientPlease contact me directly if you have any questions [redacted] [redacted]

[redacted] came into Price Busters Furniture on Saturday November 18thWe had a set on sale when you first walked into the doorIt was a blue king bed matched with a black dresser, mirror, chest and nightstandThe sale tag read Final Price "AS IS OFF THE FLOOR" complete bedroom set for $When it comes to "As Is" items that customers purchase, they are buying it in the condition as they see it displayedBoth the salesperson and the other employee that was standing near [redacted] did not tell her the items will be fixed by us [redacted] did show Ivette (the salesperson) that the dresser was missing a handle, but she was instructed that once in her home she would be able to fix this herselfWe have a clearance scratch and dent section and many of our customers purchase items that are slightly damaged and try to fix and repair it themselvesFurthermore Price Busters does not do setupsOn the invoice that [redacted] signed, it says in big letters that Price Busters does not do setupsWe have outside contractors that we use if a customer wants to pay someone separately for that serviceAs the store manager I explained the [redacted] when I spoke to her on the phone after she received her furniture, that "AS IS" items are bought "AS IS"This is why these items were being sold at a heavily discounted rateIt is the customers responsibility to check over the merchandise while in the store and agree that they will be receiving the items as they see them displayedWe do not fix or change the items in any way [redacted] was obviously upset about the entire situationWe value [redacted] tremendously as a customerTo fix her situation even though the items were bought "AS IS", I arranged for the warehouse to send her a brand new Dresser that was in perfect condition and take back the broken one [redacted] has since received her dresser and the situation has been resolved [redacted] is very happy nowIn response to the employee that was using profanity, he apologized and the issue has been dealt with and handled internally

Shulie H [redacted] < [redacted] @***.com>to me we have a signed contract stating the customer received the furniture in the condition they were happy with

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Thank you so much! I received the check in the mail Saturday after sending them a needed form a third time

this customer has been taken care of and has all of her items

On Tue 11/8/I Corey (Store Manager) called and spoke to *** *** *** and her son *** ***We came to a settlement of the *** to come into the store and we would swap out their damaged drawers to their bed on the next dayOn Wed 11/9/*** *** came into our store and
did a successful exchange on his drawersThe *** has resolved their exchange and they did not express any other issues to us on Wed 11/9, if have any questions you call ###-###-#### and ask for Corey (Store Manager) or email me at ***@***.comThank you,Corey

To Whom It May Concern, Customer received merchandise on Feb 28thCustomer mistakenly received a 5pc sectional instead of a bunkbedCustomer had called into the wrong Price Busters location to address her issueThey did not have the correct paperwork, and we advised to contact the
customer service department. On March 3rd I received a call from *** *** inquiring why the customer has not been helped yetI explained this was the first we have heard about an issue, and that I would be happy to assistI provided *** *** with our store number and they should ask for the manager directlyWe found out what the issue was and immediately set them up for a pick up and exchangeThat exchange is being done on March 7thCustomer was given a store credit for their delivery charge

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I was Told by the Agent at the time of purchase All Issues would be corrected before deliveryIf I did not look over the furniture I would not have found the broken dreeser nor would I have found the missing knobs on the dresser. To date I recieved a new dresser after various calls and various RUDE and UNPROFESSIONAL encounters with StaffSO If Your Agent did not say to me" ALL WILL BE FIXED BEFORE DEILVERY" .I would not have been so firm in my standing.AS for disciplinary actions, only being given to the one employee that was using profanity .In my opionion the ENTIRE STAFF is in need of customer training classesIt seems like it is a common practice of all employees to be rude to costumersThough the issue was resolved and I did recieve a new dresserI would never do business with price busters again Nor will I recommend anyone to them.This is because of the lack of respect towards customers.I would like to know would anyone of the sales Agent or anyone at Price Buster want to pay $dollars for Damaged Furniture? If they were told that the issues would be fixed before delivery "NOT TO WORRY"(the words of the sales person ) would they not be upset and feel like they were lied to just to make a sale? The Employees and the Owners of Price Busters need to know without Customers they would have NO JOBSSo taking care of all issues professionally and in a respectfull way would serve them and the business in a better way
Regards,
*** ***

[redacted] came into Price Busters Furniture on Saturday November 18th. We had a set on sale when you first walked into the door. It was a blue king bed matched with a black dresser, mirror, chest and nightstand. The sale tag read Final Price "AS IS OFF THE FLOOR" complete bedroom set for...

$999.99. When it comes to "As Is" items that customers purchase, they are buying it in the condition as they see it displayed. Both the salesperson and the other employee that was standing near [redacted] did not tell her the items will be fixed by us. [redacted] did show Ivette (the salesperson) that the dresser was missing a handle, but she was instructed that once in her home she would be able to fix this herself. We have a clearance scratch and dent section and many of our customers purchase items that are slightly damaged and try to fix and repair it themselves. Furthermore Price Busters does not do setups. On the invoice that [redacted] signed, it says in big letters that Price Busters does not do setups. We have outside contractors that we use if a customer wants to pay someone separately for that service. As the store manager I explained the [redacted] when I spoke to her on the phone after she received her furniture, that "AS IS" items are bought "AS IS". This is why these items were being sold at a heavily discounted rate. It is the customers responsibility to check over the merchandise while in the store and agree that they will be receiving the items as they see them displayed. We do not fix or change the items in any way. [redacted] was obviously upset about the entire situation. We value [redacted] tremendously as a customer. To fix her situation even though the items were bought "AS IS", I arranged for the warehouse to send her a brand new Dresser that was in perfect condition and take back the broken one. [redacted] has since received her dresser and the situation has been resolved. [redacted] is very happy now. In response to the employee that was using profanity, he apologized and the issue has been dealt with and handled internally.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: the store response is incorrect.  Although we did receive the damage-free drawers a week or two after the furniture was delivered, we reached out repeatedly to the Warehouse and the store--they did not contact us as Corey indicated in his response.  We thought we were going to be stuck with damaged furniture because no one from the store contacted us after the delivery staff left our apartment.  In fact, this problem would have gone on unresolved if we did not make multiple, repeated attempts to contact the Warehouse AND our sales rep at the store, Corey. The entire experience with Price Busters was awful and we will not do business with them again.
Regards,
[redacted]  [redacted]

According to our records this customer signed everything was in condition they wanted it

The customer indicated that he felt that the coupon advertisement was intentionally misleading to send a coupon that wasn't good for synthetic oil to a vehicle that only took synthetic oil. He indicated that the email that was sent to him mentioned HIS vehicle specifically, which allegedly only took...

synthetic oil. He paid a $30 difference and would like an explanation.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is my response to Crown Acura's response to my complaint #[redacted]. The shocks were not fine at anytime until I paid $1128 to replace them with [redacted]. I brought the car back on 10/5/16 to have the acura mechanic check my shocks, the bumpy ride was extreme, They claim to have driven the car , they did not, they Looked at the shocks while on the lift. (As stated on my work order. The opportunity to inspect/repair the vehicle was given, the purpose of my visit. The cost of their shocks is more than twice the cost of the genuine parts that my mechanic did the work.  All of CROWN ACURA's used cars are AS IS, which tells you the  type of dealer they are.Thank you

Revdex.com spoke with the business. He stated that they have been in contact with the customer and they are getting the cancellation and refund in order today.