Price Ford of Turlock

We have been in contact with the customer and resolved this issueWe are sorry for the miscommunication during the negotiation processAfter we took the vehicle to [redacted] for the 3rd party inspection, we thought the customer did not want to purchase the vehicle because a related party had called us requesting we replace the battery with a battery from [redacted] and have the vehicle reprogrammed at a cost of $500-$We replaced the battery in our own service department and did not agree the higher cost battery was necessaryAt that time, another customer offered to purchase the vehicle with the battery replacement at the same priceWe agreed to sell the vehicle to the other buyerWe failed to communicate directly with the buyer and did not know they had changed their mind and would accept the repair we completedThey deserved to get a call from us with the right of first refusalAs a result of the miscommunication, we have processed the refund for the $and the second buyer decided not to go through with the purchaseWe have since offered the vehicle for sale for the same price as previously offered and they have decided not to purchase the vehicleWe are sorry for the miscommunication during the processOur intention was to try to make the process as easy and transparent as possibleSorry for any inconvenience

On Friday 5/I was looking at prices for a F-giving my information Price Ford immediately contact meI explained I was not interested the salesman tried to talk some more and I hung upHe immediately called me back and I told him not to call me backThen I received some twenty calls from a blocked numberI have never received calls like thisThen I received a call from a woman and asked her to not call backI am currently trying to see if there is anyway to find out where those calls came fromI do not appreciate being harassed by an on line salesman
I bought and serviced vehicles in the past from Pachetts and so I felt safe giving them my informationThe new owner of Price Ford will not last in TurlockThis behavior is unacceptable

I entered into communications over a vehicle located at Price Ford in Turlock, CA I am located in Colorado After multiple verbal phone calls regarding condition of vehicle with *** (sales rep), I gave him my credit card information for a deposit/hold on the vehicle while it was sent to a mechanic for a pre-purchase inspection paid for by myself at the cost of $ He assured me the vehicle would be pulled from the lot and would not be sold until taken for inspection and communications after Communications fell away following the cars return to the dealership after inspection There were several "safety concerns" that had to be addressed prior to me deciding to purchase the vehicle that *** and his assistant, ***, agreed to - battery replacement and exterior bulbs that were causing additional dash warnings Communications again ceased as I repeatedly tried to find out what was being done with this vehicle since I was still interestedI received a phone call a week late

I am rejecting this response because: I have proof the called me four times on their numberAlso the blocked calls came in after the salesman called and proceeded through SaturdayI believe from what my contacts tell me there are lines that can be used from this businessTo be clear are they claiming they have no blocked lines from their business access?

We received an internet lead that a customer was looking at prices for an FWe sent him an e-mail to see if we could assist him and received no responseWe then called him and did not reach himWhen we called him again and reached him we were told not to call him backWe had a manager make a
follow up call to apologize for any misunderstandingAs for the calls from a blocked number, all our outgoing phone calls display our main dealer phone number We can assure the customer that those calls did not come from our dealership

Thank you for taking the time to request the information from our dealershipThe vehicle was brought in for a 120,mile service which included a tune-upIn performing the service we removed the spark plugs for replacement, but were unable to get the replacement parts the same dayThe customer
advised us they were unable to leave the vehicle until the next day to complete repairsWe reassembled the engine with the old spark plugs as requested by the customer and did not charge for dis-assembly or re-assemblyIf the coil packs had a concern, it was not due to the fact that the plugs were removed and reinstalledWe never installed any incorrect parts in the engineIt is not uncommon for a vehicle that has over 120,miles on it to experience coil concernsWe have not seen a copy of the repairs that totaled over $1000.00, it seems excessive for coil repairsWe would be happy to review those repair orders if given the opportunityPrice Ford was not negligent in the repairs performed, and will not offer reimbursement. Thank you,

I am rejecting this response because: Your shop took my car apart WITHOUT the proper  replacement parts in hand. There was NOTHING wrong with my car when I brought it in. Because your shop took out my plugs before realizing they had no parts, your shop is responsible and yes I want you to make restitution.If your tech had left the car as is due to no parts, we wouldn't be here and I would happily pay for the service that was performed. Your technician erred when they removed my plugs and the required repair is a direct result of your technician's actions.

The fact of the matter still remains that we did not charge the customer for any of the work stated in the complaint. We charged the customer $158.97 for an oil change and cooling system service which were performed. The customer simply wants us to pay for work another dealer performed. Since the customer was not charged for any other work they are not entitled to a reimbursement. [redacted]Service ManagerPrice Ford of Turlock

I am rejecting this response because:I have attached documents from [redacted] ([redacted] dealer) where I had the car repaired. They clearly state that cylinder #4 has a misfire as the diagnosis for the engine light. Anyone who knows anything about spark plugs knows that if they are not done correctly, they cause a misfire. As for the high mileage? [redacted] ([redacted] dealer) informed me that due to the high mileage that I should have been advised at the time of service from Price that coil pack replacements are highly adviseable, which they didn't. Price also told me that they could do they job (they advertise any make, any model) and didn't inform me that they could not get the plugs (see attachment Price) until AFTER the car had been disassembled.On another note, you can see from [redacted] work order that I got a new battery installed on the vehicle, when I brought it in for service, it had a very low cranking amp indicating that it would be shortly be of no use. Price never informed me that I needed a new battery or that there may be any hint of a problem with the battery. I am not seeking replacement costs for the battery.I am seeking replacement costs for the plugs and coils. If Price had known what they were doing, they could have told me what changing my spark plugs would entail and they would have ensured that they had the right parts BEFORE they disassembled my car. As you can see from Price documents, there was nothing WRONG with the car before I brought it in, I simply brought it in for service and left with big repair looming over my head that was just a time bomb waiting to go. Thank you for your time.

We have been in contact with the customer and resolved this issue. We are sorry for the miscommunication during the negotiation process. After we took the vehicle to [redacted] for the 3rd party inspection, we thought the customer did not want to purchase the vehicle because a related party had called...

us requesting we replace the battery with a battery from [redacted] and have the vehicle reprogrammed at a cost of $500-$600. We replaced the battery in our own service department and did not agree the higher cost battery was necessary. At that time, another customer offered to purchase the vehicle with the battery replacement at the same price. We agreed to sell the vehicle to the other buyer. We failed to communicate directly with the buyer and did not know they had changed their mind and would accept the repair we completed. They deserved to get a call from us with the right of first refusal. As a result of the miscommunication, we have processed the refund for the $199 and the second buyer decided not to go through with the purchase. We have since offered the vehicle for sale for the same price as previously offered and they have decided not to purchase the vehicle. We are sorry for the miscommunication during the process. Our intention was to try to make the process as easy and transparent as possible. Sorry for any inconvenience.

Review: On Friday 5/6 I was looking at prices for a F-150 giving my information Price Ford immediately contact me. I explained I was not interested the salesman tried to talk some more and I hung up. He immediately called me back and I told him not to call me back. Then I received some twenty calls from a blocked number. I have never received calls like this. Then I received a call from a woman and asked her to not call back. I am currently trying to see if there is anyway to find out where those calls came from. I do not appreciate being harassed by an on line salesman.

I bought and serviced vehicles in the past from Pachetts and so I felt safe giving them my information. The new owner of Price Ford will not last in Turlock. This behavior is unacceptable.Desired Settlement: They need to understand Patchetts had a great reputation of service and this is far from it. The owner needs to investigate if those calls came from his business on Friday and Saturday. My number is [redacted].

Business

Response:

We received an internet lead that a customer was looking at prices for an F150. We sent him an e-mail to see if we could assist him and received no response. We then called him and did not reach him. When we called him again and reached him we were told not to call him back. We had a manager make a follow up call to apologize for any misunderstanding. As for the 20 calls from a blocked number, all our outgoing phone calls display our main dealer phone number. We can assure the customer that those calls did not come from our dealership.

Consumer

Response:

I am rejecting this response because: I have proof the called me four times on their number. Also the blocked calls came in after the salesman called and proceeded through Saturday. I believe from what my contacts tell me there are lines that can be used from this business. To be clear are they claiming they have no blocked lines from their business access?

Review: [redacted] is now known as Price Ford. They advertise they work on all makes and models. I took my car there for 120k mile service (I am the only owner of the car) once I surrendered the vehicle for service, I got a call a few hours later telling me that they ordered the wrong parts and I could either leave my card or they "would put it back together" and I could pick it up. Since I was not prepared to leave my car, I picked it up. A few days later it started running rough then a few days after that, my check engine light came on. I took it to a Mazda dealer and they said that once my plugs were removed, my coil packs started to deteriorate. Price Ford ([redacted]) has denied responsibility when in fact they removed my plugs then put the old ones back in when they had the wrong parts causing multiple misfires and coil pack to be blown. Repairs cost me $1,013.00 PLUS the $200 that Price ([redacted] charged for their service.Desired Settlement: I would like Price Ford (Patchetts) to pay for the service that I had to get with another dealer due to their negligence; $1013.00

Business

Response:

Thank you for taking the time to request the information from our dealership. The vehicle was brought in for a 120,000 mile service which included a tune-up. In performing the service we removed the spark plugs for replacement, but were unable to get the replacement parts the same day. The customer advised us they were unable to leave the vehicle until the next day to complete repairs. We reassembled the engine with the old spark plugs as requested by the customer and did not charge for dis-assembly or re-assembly. If the coil packs had a concern, it was not due to the fact that the plugs were removed and reinstalled. We never installed any incorrect parts in the engine. It is not uncommon for a vehicle that has over 120,000 miles on it to experience coil concerns. We have not seen a copy of the repairs that totaled over $1000.00, it seems excessive for coil repairs. We would be happy to review those repair orders if given the opportunity. Price Ford was not negligent in the repairs performed, and will not offer reimbursement. Thank you,

Consumer

Response:

I am rejecting this response because:I have attached documents from [redacted] ([redacted] dealer) where I had the car repaired. They clearly state that cylinder #4 has a misfire as the diagnosis for the engine light. Anyone who knows anything about spark plugs knows that if they are not done correctly, they cause a misfire. As for the high mileage? [redacted] ([redacted] dealer) informed me that due to the high mileage that I should have been advised at the time of service from Price that coil pack replacements are highly adviseable, which they didn't. Price also told me that they could do they job (they advertise any make, any model) and didn't inform me that they could not get the plugs (see attachment Price) until AFTER the car had been disassembled.On another note, you can see from [redacted] work order that I got a new battery installed on the vehicle, when I brought it in for service, it had a very low cranking amp indicating that it would be shortly be of no use. Price never informed me that I needed a new battery or that there may be any hint of a problem with the battery. I am not seeking replacement costs for the battery.I am seeking replacement costs for the plugs and coils. If Price had known what they were doing, they could have told me what changing my spark plugs would entail and they would have ensured that they had the right parts BEFORE they disassembled my car. As you can see from Price documents, there was nothing WRONG with the car before I brought it in, I simply brought it in for service and left with big repair looming over my head that was just a time bomb waiting to go. Thank you for your time.

Business

Response:

The fact of the matter still remains that we did not charge the customer for any of the work stated in the complaint. We charged the customer $158.97 for an oil change and cooling system service which were performed. The customer simply wants us to pay for work another dealer performed. Since the customer was not charged for any other work they are not entitled to a reimbursement. [redacted]Service ManagerPrice Ford of Turlock

Consumer

Response:

I am rejecting this response because: Your shop took my car apart WITHOUT the proper replacement parts in hand. There was NOTHING wrong with my car when I brought it in. Because your shop took out my plugs before realizing they had no parts, your shop is responsible and yes I want you to make restitution.If your tech had left the car as is due to no parts, we wouldn't be here and I would happily pay for the service that was performed. Your technician erred when they removed my plugs and the required repair is a direct result of your technician's actions.