Price Pfister Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
*** ***---------- Forwarded message ----------From: *** *** Date: Thu, Feb 26, at 9:AMSubject: Re: You have a new message from the Revdex.comTo: "***" Dear Ms***:First, thanks to Revdex.com, and you in particular. Under the pressure of this complaint, Pfister sent a replacement faucet, and I consider the matter closedAfter nearly a month without water in the kitchen sink (a long month), we are back in operation.It would be nice if Pfister recognized two issues. One, that they have a manufacturing and QAQC issue; I personally question the use of plastic lines in a fixture at this price point. It was certainly an issue in my case. Two, Pfister customer service initially mis-diagnosed the problem and sent a replacement faucet cartridge which arrived >weeks after I contacted them. After that, there was no additional response until I lodged the Revdex.com complaint. If your $200-$faucet fails out of the box, there should be a replacement $cartridge (or other remedy) in the hands of *** that day. Very disappointing level of customer service.But, at least for me and my family, the Revdex.com leverage resulted in a successful outcome.Thanks again:** ***From: "***" To: *** Sent: Thursday, February 26, 6:AMSubject: You have a new message from the Revdex.comYou have a new message waiting for you from the Revdex.com in regards to consumer complaint #***Please click on the link below to access the online dispute resolution web site and read this message. If a response is required, please respond through the system, using the link provided.Click here to see the message

Hello ***, We did ship the new unit as requested by the consumer *** UPS Tracking Number *** Thank you,*** ***Consumer Service Team LeadSpectrum Brands, HHI GroupPfister/Kwikset/Weiser*** ** *** * *** *** **
***p. *** ***

Hello ***, We did ship the new unit as requested by the consumer *** UPS Tracking Number *** Thank you,*** ***Consumer Service Team Lead

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This issue was not resolved, and the representative was not very nice in handling this
Regards,
[redacted]

Hello Revdex.com,   We have reached out to the consumer a few times to help resolve this complaint. If the consumer can call us at [redacted] we would be more than happy to help the consumer. Thank you, Pfister

Review: Was told to have new unit in stalled by a plumber and Pfister would pay me for the cost of the plumber.

I have sent three letters and made two phone calls trying to collect this money.

No one knows of Mr. [redacted], no one has answered my phone calls or letters.Desired Settlement: I would like Mr. [redacted] or someone in Customer Service Department to call me

Business

Response:

Hello, I spoke to the consumer and so did Mr. [redacted] on 8/24/2015. We are making an exception and refunding $139.50 as requested. The consumer was mailing the letters to the wrong department.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and when , it does, will consider this complaint resolved.

Regards,

Review: The kitchen faucet we bought from them stopped turning. We read through their website and found that it may be possible our "o-ring" needed to be replaced. We tried taking our faucet off according to their instructions, but the faucet won't budge. We contacted them for assistance for this issue and the first email I sent (10/8/14), I received no response. 2nd email I sent, they told me to send a pic to their email instead of through their webpage. I did that on 10/30/14. They didn't respond. I sent another email on 11/6/14 and they came back with "it is not their product". I sent 2 emails back with a close up of the product name, proving it is, in fact, their product; one right away on 11/6 and another on 11/10/14. I still do not have a response from them.Desired Settlement: Do to the fact that we have tried on several occasions to simply ask them how we can get this faucet off to repair the o-ring, and their customer service has lacked, we are asking for a FULL replacement of the faucet due to the fact that it is inoperable and has caused us extreme inconvenience for a couple of months now. Customer service is very important, and if they offer warranties on their products, the least they can do is respond to their customers.

Review: Purchased Price Pfister faucet, Ashfield Collection Series 49 2008, notified Price Pfister and notified that the product had rusted and as a result of the rusted product, the faucet is leaking. Pfister was notified, I even sent pictures of the defective product and provided them with the Name and series number of the product, it's been months and I've not been able to use the sink because I've been waiting on the replacement unit, Pfister had initially sent a part but it wasn't whats needed, so when I informed them, I was told that they would be replacing the unit, it's been months now and I don't have use of My bathroom sink, at this point.

Case #Dr [redacted]

Please help, I am in dire need of using My Bathroom Sink, it's imperativeDesired Settlement: I would like the product replaced, I would also like to be reimbursed for the plumbing fee for dismantling and install of new device once received from Pfister

Ashfield collection, series 49

Lavatory Widespread Faucet

Case # [redacted]

Business

Response:

Hello Revdex.com, We have reached out to the consumer a few times to help resolve this complaint. If the consumer can call us at [redacted] we would be more than happy to help the consumer. Thank you, Pfister

Review: When I purchased my Faucett at Homedepot less than 4 years ago I was told I wouldnt have a issue, at this time the faucet is now broken and I paid for a plumber to come out and remove it and could not fix it. I called on 1/24/2015 in which I was advised that they would replace it [redacted]ver for some reason they would need to order a shipping return lable from UPS and will email it which take 7-10 days. Today is past 10 days and I have made several calls to the company checking status and have been giving the run around. I have a Case Number of [redacted], Pictures have been sent and requesting the replacement for the same type.Desired Settlement: Ship out the new faucet under warranty ASAP as I am waiting ..... Case Number [redacted]

Business

Response:

Hello [redacted], We did ship the new unit as requested by the consumer [redacted] UPS Tracking Number [redacted] Thank you,[redacted]Consumer Service Team LeadSpectrum Brands, HHI GroupPfister/Kwikset/Weiser[redacted]p. [redacted]

Review: This Faucet, a Selia F-534-PSL installed in March of 2013 does not swivel to redirect the water flow. It is practically frozen in one position. This is after being professionally installed by Mr. [redacted] of Cranberry Twp. Pennsylvania. It was correctly installed. Contact was made with Pfister rep.Carolyn assigning a case number of [redacted]. A washer a lube was sent but the installation already had correct installation with this washer in place. A tube of lube was alsoincluded but the tube was empty. This was done approx. Oct 15, 2013.On November 11, 2013 I sent a charged by Mr. [redacted]. Notheing has been heard back from Pfister and I am very dissatisfied with their efforts of correcting this situation with the defective faucet. Additionally, the flow and temperature lever operations are also starting to freeze.The charge for the faucet, purchased from Lowe;s in Monroeville,PA was $ 119.00 plus tax and the installation was $324 from Mr. [redacted].We would request that Pfister live up to their 10 year warranty and furnish another faucet and means for the installation.Desired Settlement: Replace the Selia F-354-PSL faucet in kind and provide service for installation.

Business

Response:

We have shipped a New unit to the consumer on 12/16/2013 and this has been resolved. The Consumer is happy with the new unit.

Thank you,

[redacted] | Sr Team Lead / Telephony / Tech Support

Pfister/Kwikset/Baldwin Prestige/Weiser

Spectrum Brands, HHI Group

19701 Da Vinci | Lake Forest, CA 92610

p. ###-###-#### f. ###-###-####

Review: My complaint/problem with Pfister Faucets is bad customer service. I had an issue with their faucet in November 28th, 2015. I had a leak which began to damage my cabinets. Two weeks later they sent me a replacement, which was the incorrect faucet replacement. I had to wait another week for them to send me the correct faucet. sometime mid-December when I received the correct faucet without the washer. My faucet continued to leak. I was without a kitchen for 3 weeks and several days. I was extremely upset. Holiday season without a kitchen and unable to cook properly for my family. Using bathroom water (unsanitary) to cook rice and clean. After my third call to Pfister they agreed to pay for a new faucet and installation. On December 23, 2015 I was able to have a new faucet installed by Professional Plumbing. I forward Pfister an invoice as promised. Til today, January 26, 2016 I have not received my refund as they promised. This issue has caused my many headaches (migraines) and stress. I would like to be refunded as they promised and would like compensation ($$) for my stress.Desired Settlement: I would like to be refunded $345.25 and compensation for my stress (same as amount) they have caused me and my family. I have waited over 3 months to resolve this issue.

Business

Response:

Hello, We had create a labor claim and mailed the consumer a check for $345.25 on 1/14/2016. We have completed this request. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have not received any Check from Pfiester. I will be receiving a new statement soon including late fees. I would like Pfiester to pay for the late fees as well. I would like for Pfiester to also include a check of $15/call due to the amount of time I lost during my work hours (5 hours). An hour/call. I believe this reasonable after all the months I've tried to resolve this issue. As soon as I recieve the new statement I will forward it to Pfister.

Regards,

Review: I purchased a Pfister bathroom faucet" Parisa: F-042-PRCC. The instructions to install had tiny print, were all over the pages, and left out information which would have helped such as whether the ends of the copper pipe would need special fittings since the threads did not go all the way around. One piece, a plastic gasket,was curved when it should be straight, the chromed surfaced scratched very easily. I consumed more time than necessary and did not get it installed.Desired Settlement: I would like a replacement unit. I want them to make sure that every piece of the unit is perfect condition.

Business

Response:

Hello, We contacted Mr. [redacted], informed of the warranty policy and he had already went to the store and purchased a different brand. Didn't call us for technical support. He understood the process after we called. Thank you, PFister

Review: I purchased and installed a new Price-Pfister Nia faucet in mid January (approx. 1/15/15). I was disappointed by the quality of such a high priced plumbing fixture (all plastic lines and interior parts), but the unit functioned adequately at the time.

In less than 2 weeks, the hot water stopped working. The next day, the cold stopped as well. I filed a complaint with Price-Pfister on January 29. Since that time, my family has had no source of water in our kitchen. Pfister advertises a 100% guarantee on their plumbing fixtures, but their response has been indifferent, woefully slow, and inadequate.

My own diagnosis of the product defect here is the same as the Pfister representative with whom I spoke on the phone. Cold and hot intakes flow just fine, and no kinks in any of the lines. Backflow from the faucet line carried an abundance of small plastic fragments. The Pfister valve ("cartridge) appears to have failed completely. I am very disappointed that an expensive Pfister fixture has performed so very poorly.

Pfister Customer Service promised to send a replacement cartridge, which I will need to figure out how to install or pay a professional plumber to install. Two weeks later, no cartridge has arrived, and a USPS tracking number provided by Pfister is not recognized by USPS.Desired Settlement: My family has not had water in our kitchen for more than 2 weeks.

I request that Pfister immediately send a new Nia by overnight delivery. If a Nia is not available or cannot be trusted not to fail again, then a similar looking faucet of equal value would be acceptable. My family and I eager await your reply.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Thu, Feb 26, 2015 at 9:49 AMSubject: Re: You have a new message from the Revdex.comTo: "[redacted]" <[redacted]>Dear Ms. [redacted]:

Review: We purchased a PFisher kitchen faucet in November or December 2014, model#[redacted] from [redacted] here in Las Vegas Nevada. Within the past week, our faucet has been getting tight, not able to turn on/off or move the faucet from side to side like we are suppose too be able to do. As of yesterday, 9/30/2015 at 1155AM, I called PFisher, warranty department & created a warranty work order. Chelsea, the reprehensive that I spoke too said, she would sent out the repair parts to us in 7 to 10 business days for free. Today, 10/1/2015, this PFisher faucet was not able to turn on or move at all. This faucet just froze which is not a common issue. This faucet is faulty & warrants to be replaced with a new faucet. I needed to replace this faucet today because we were not able to use our kitchen faucet/sink. I went to [redacted] today & purchased another Pfisher kitchen faucet. I came home & tried to remove the other faucet but the hose would not separate because of the plastic clip on the sprayer hose would not come off. I was forced to cut the hose next to the plastic clip in order to get the faucet off. When I removed the faucet, I decided not to put another PFisher faucet back on. Instead, I went back to [redacted], got my money back for the new faucet & purchases a Moen Kitchen faucet. Now, our kitchen faucet works great without the issues that the PFisher faucet was causing! We are now able to use our sink without all the issues.Desired Settlement: This kitchen faucet must be replaced since there are so many issues with this faucet. This faucet should have never gone bad or have any issues in less than one year! This Kitchen faucet has a life time warranty on the faucet. The manufacture should had called someone out to check the faucet & fix the faucet immediately due to the issues but PFisher did not do that. PFisher expects the homeowner to do the repairs on there faucets when the faucet is bad!

Business

Response:

Hello Mr.[redacted], We called and left 3 messages. We do apologize for the agents rudeness. We did place a new order on case [redacted] for the full unit and is custom ordered and takes 4-6 weeks to receive. If you have any questions please call 1-800[redacted]-LOCK ([redacted]). Thank you again, Kwikset

Review: Purchased Pfister faucet model Glenfield, F534-PGF about a year old. Had it installed by a plumber. Its made for a two basin sink and swings from side to side. Some thing has gone wrong with a part on the inside of the unit. It makes a scraping sound when you try to move it from the left to the right basin. Sometimes you cant move it at all and I have to spray DW 40 on the joints so it will move from side to side. The Pfister company offers a life time warranty on its products., Its printed on the carton the part comes in.Desired Settlement: Replacement or refund

Business

Response:

Hello, We called and spoke to the consumer and we are shipping Model # is F534PGFY, the unit will be shipped 1-2 bus days. Thank you,Pfister

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Getting the right warranty parts deliver for repairs on a leaking kitchen faucet. The company shipped the wrong color when this request was started. After sending different parts over a two month period, they refuse to send the part that will solve this issueDesired Settlement: DesiredSettlementID: Replacement

the parts needed are[redacted]

Business

Response:

Hello [redacted], We did ship the new unit as requested by the consumer [redacted] UPS Tracking Number [redacted] Thank you,[redacted]Consumer Service Team Lead

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This issue was not resolved, and the representative was not very nice in handling this

Regards,

Review: I was contact bye [redacted] on Dec 3 2013 Supervisor at Price Pfister ,I was told dont worry we talk with [redacted] guest serv manager at menards inc and we are goin to be responsible for any damages do to our product, ones they received my original quote that I was told to fax over to see who much damage was involved they decided to contact there lawyer [redacted] who also said they where goin to help me out with my damages on my house floor and kitchen cabinets do to a small white clip that was missing from there product assembly line. Please make a note of this company it does not meet there warranty promises to costumers liars,liars,liars fraud warranty you sell along with youre products!!Desired Settlement: $1,750 above original amout that was on original quote!!! Stay behind youre product and stop lying to costumers!!!

Business

Response:

A denial letter was sent to Mr. [redacted], he has left me a message voicing his dissatisfaction with our decision. [redacted], the attorney working with with other attorney on these claims attempted to contact Mr. [redacted] and left a message but we have not heard back from him. See attached letter.

Thank you.

Review: My family I and we purchased a kitchen sink,installation kit,water faucet and water nuzzle sprayer (this last two items are from PRICE PFISTER),and we also PAID for installation...all this from [redacted]

PURCHASED DATE 10.09.2011 -WATER FAUCET AND WATER SPRAYER-Tuscan bronze,$129 for kitchen water faucet and about $20-$30.00 for the water sprayer

we PAID $229.00 for installation,

we were told that PRICE PFISTER PRODUCTS HAVE GREAT QUALITY AND WE BELIEVED THIS BACK THEN,NOW

water faucet and water sprayer are not working,(quality issues from price pfister),I talked to costumer service on 03/16/2016 about this issue...and now I have bigger problems...because if they send me replacements there is no way I can pay for installation...Desired Settlement: I am asking for a full refund(water faucet and water sprayer) since we believed in price pfister quality that we did not have or received in their/from their products.....that being said it created a bigger problem wich is to pay for installation AGAIN.

Business

Response:

Hello, Consumer called us on 3/16/2016 case number [redacted] We are sending a new unit LG344PY0 KTCH 34 PO S/C 4H W/SPR 1.8GPM TB Under the warranty. Thank you, Pfister

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

WE PURCHASED THE WATER FAUCET,WATER SPRAYER ,SUPPLY LINES @10/09/2011;WE WERE TOLD THAT WE WERE BUYING FROM PRICE PFISTER REMARKABLE STYLE,TOP QUALITY MATERIALS,ADVANCE CERAMIC DISC VALVE AND TOP OF THE LINE CRAFTMANSHIP FOR OUR NEW SINK,WE PAID CLOSE TO $300.00 FOR MATERIALSAND WEPAID [redacted] $229.00 TO INSTALL PRICE PFISTER PRODUCTS,WE PAID BIG MONEY FOR QUALITY ISSUES...AND ONLY NO QUALITY AT ALL.WE WANT PRICE PFISTER FOR A FULL REFUND FOR THE INSTALLATION FEES.THE AMOUNT OF $229.00

Business

Response:

Hello [redacted] If you want a refund it would be half the amount as a prorate. You have a warranty and our warranty is to replace part and or unit. The new unit is list price is $271.00 you called and agreed to receive a new unit. Please let us know if you would like the unit or refund of the unit.

Review: Purchased Pfister Bath Lights Model #[redacted] (Lowes Model #[redacted]) on 6/19/2013. The lights rusted after only 6 months. I called the Pfister warranty number 1-800 PFAUCET [redacted]), was told to call [redacted]. I called that number and it had a recorded message to call Enchlites [redacted]. I then called that number and they told me to mail in the lights with a copy of my receipt to Attn: customer Service, [redacted] I mailed the receipt and all the light contents then received a call from Enchlites on 3/19/14 stating they could not do anything to fix the problem and that I should not have mailed them the lights. They said they could not help me and they dont deal with warranties. I called Pfister again today. They gave me the same numbers to call. I then called them back and explained the situation once again. Their support rep called Enchlites to work through the problem. I was on the phone for an hour as they explained to Enchlites the issues. They could not resolve the problem and simply opened another case # [redacted] then said they would have to phone me back. I have been given this run-around for months now. It should Not be this difficult to exercise a warranty guarantee. I could use your help in resolving this issue. Thank you[redacted]Desired Settlement: I do not want a replacement. After all this hard time I want a refund so that I can purchase lights from a respectable company. The total refund should cover the purchase price $133.72 plus returned shipping of $18.43 totaling $152.15

Business

Response:

Hello,

Our case [redacted] We are waiting on the consumer to return our call so we can get copies of his receipts so we can send a refund check.

Thank you,