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Price Real Estate Reviews (3)

Review: Water ran in a closed window from rain outside off a hill and flooded our entire house. Everything that was touching the ground is ruined. They are refusing to pay for it. They hung up the phone when we called to tell them about it. There is now mold growing under the baseboards that they are not going to fix even after the [redacted] agent said it needed to be done. When we asked why there was no drain they explained that wasn't there problem and that they can't control nature. Also we had a major bug problem which they did not fix, and we still have bugs throughout the house. The house is now unloveable and needs to be condemned. We have only lived there for 2 months and the hot water heater has broken twice. They are slum lords and need to be shut down permanentlyDesired Settlement: We want out of our lease and move out of the trash whole. Rent is way to high to be living with bugs and running water that isn't hot but rather coming inside from outside.

Business

Response:

The information provided by above complaint was totally untrue and misleading.

It is true one of our associates hung up on the complainant's boyfriend due to his excessive profanity; and who wrote this complaint; more importantly understand he is not on the lease. Additionally, he had cursed our [redacted] technician who left the premises due to misleading information and verbal abuse. Our [redacted] technician was told there was a leaking pipe; but upon visiting property, he could see that the water had come through the window onto the floor.

Due to the verbal abuse, my, associate and I visited the apartment later, promptly gaining considerable verbal confusion concerning advice from the insurance company and possibly [redacted] (who had not yet visited the property). We talked with our tenant, helped assess the need, called another [redacted] technician to visit, help cleanup water on the floor where water penetration to boxes, throw rugs and clutter on the floor stored improperly. The resident started crying when I mentioned her insurance carrier may not cover some of the contents not properly stored or maintained.

A [redacted] call had been issued and performed in regards to extermination per tenant's request.

The property is certainly not unlivable. The water heater did not break but had kicked the breaker.

We are not slum lords and are advising Ms. [redacted] that the owner has visited the property. If Ms. [redacted] will pay her past due rent in accordance with the lease agreement that was due and payable prior to this occurence, the owner has agreed to terminate the lease.

Should you have any questions or if I can be of additional assistance, feel free to call me.

With best regards, I am

Sincerely,

Review: Good Afternoon, I am writing in hopes that you can assist in bringing some resolution with Price Realty. My daughter was residing in an apt at [redacted]. I am the guarantor on the lease. This apartment not only had multiple bugs and was dirty when she moved in it also had continues mold that was not addressed. I also gave a pet deposit of $200 dollars and upon departure left the apartment in better condition that I found it in, I have pictures as proof. While I was attempting to address any issue with them through out the lease of August 2014 to May 2015 , late rent payment, incorrect billing, apartment in substandard conditions, I was treated with disrespect and was subjected to reprimanding, yelling and sharing of my confidential information with other parties. Any money due to the apartment in the form of rent was paid in full. Upon departure and after waiting for two months for resolution of the deposit I did not receive the deposit in full. they deducted $75.00 for exterminating. $125.00, for cleaning, 25% for paint and reconditioning ( the apartment was already in poor condition) we cleaned the walls and did not hang any items on the walls. and a $30 dollars for light bulbs and stove pans. Lastly my pet deposit was divided and was given to the person that one bedroom was subleased to by the other tenant. I provided the pet deposit and was told that since another person lived there she got half back even though the sublease person didn't live there when the pet deposit of $200 was provided. We were not considered when the apartment was subleased twice and my daughter was placed in an unsafe environment. All which was discussed with Price and again they didnt care. I called again about my deposit and still have no resolution about my money. Please help.Desired Settlement: I would like to receive my deposit in full. I was charged for late fees that the sublease didn't pay.

Thank you for your assistance in this matter.

Business

Response:

I am attaching a copy of the account from our QUICKBOOKS system with the balance of the account and all the payments that were made and by whom. As you can clearly see every month someone was late, which was usually [redacted], which resulted in a lot of late fees. The original person that signed with Ms. [redacted]'s daughter [redacted], was [redacted] originally secured the apartment with the full security deposit, which was never paid back to her by [redacted] or her mother. [redacted] lived there with [redacted] for a short time and the two girls could not get along, so [redacted] sub-leased her room to someone for the first semester and another girl for the second semester. There were never any calls concerning [redacted]'s safety and in fact [redacted] met and approved both of the sub-lessees that moved in with her prior to them moving in, also the unit was shown to them and they met [redacted]. On the print-out, there were a couple months that the full amount of rent was not paid and Ms. [redacted] paid one payment of that and an additional $90.00 per month for the second half of the lease, which was a separate agreement between her and [redacted]. Also as you can see, the late fees that were added to the accounts after the 5th of each month were never paid. There were never any additional funds added to the payments to cover the late fees. After many phone calls and letters and emails, [redacted] finally agreed to pay $157.25 on April 24, 2015, but that payment still did not clear the account. Letters were mailed every month that rent was received late and those can be provided to you as well, if you went them.Also attached to this document is a copy of the lease which states that this lease is joint and several (SECTION 31), which means that all damages, cleaning, account balances, late fees, deposits, etc. are considered joint and several and therefore will be split with all tenants. As for the cleaning of the unit, please see the attached check out sheet that our staff wrote when we did the check-out. The unit has to be made presentable for the next tenants and the lease, (SECTION 3 & 24) discuss what will be taken out of each deposit and that the deposit will be split jointly. Please see the part in the lease (SECTION 3) that states that the security deposit will be sent out 60 days after the lease end date, unless we have in writing from all tenants to send one check made out to all the tenants. Another attachment is the Pet Addendum which states that $75.00 will be deducted for exterminating. As for Ms. [redacted]'s statement that the place had multiple bugs and that there was continuous mold; I have researched all the work orders that were ever completed in the apartment while [redacted] lived there, and can find no work orders called in or completed for bugs or for mold of any kind. We also have an exterminator that comes every month and sprays or does "special requests" and in researching those bills, could not find any requests for [redacted]When keys are picked up at the beginning of a lease, we go through the move-in paperwork with them. We require them to sign a document called the Apartment Vacating Checklist, also attached. It is a list of all cleaning that must be completed and that all light bulbs and stove pans and batteries must be working when they move out. When tenants move out and cleaning has to be done, we send our painters in first, then the cleaners and finally the carpet cleaners (if that is applicable). All of which is stated in the lease. In this case the unit did not have carpet floors it had ceramic tile. The money is then deducted from the security deposit and written up on the Security Deposit Transmittal, also attached.I am one of the people that Ms. [redacted] spoke to on a couple of occasions. I was professional, as always, and tried to be as patient as possible. But, I do not like to be interrupted, yelled at, cussed at and accused of lying. When I am asked a question and I try to explain the procedure or the lease I expect people to be as courteous to me as I am to them. I have been a loyal employee of Price Real Estate's for over 11 years and I am to the point when discussing the lease and Price Real Estate procedures, but I am not a rude person. After several attempts to explain the lease, explain the balances owed and try to collect the money owed, I did tell Ms. [redacted] that when she calmed down and could listen to what I was saying then she could call back and I would discuss it with her further. But again, I was not being yelled at, cussed at, interrupted and accused of lying. I then told her to have a greet day and hung up thephone. Lastly, Ms. [redacted] stating that someone gave out her personal information is a policy that ¡s strictly forbidden by Price Real Estate. We do not give out people's information of any kind. I won't even give out a phone number. So I am not sure where this information or accusation is coming from.I hope this letter and the enclosures help explain the procedure and lease of Price Real Estate and explain the situation with Ms. [redacted]. If we can be of any further assistance, please do not hesitate to contact us.Sincerely,[redacted]Property Manager

Business

Response:

I am attaching a copy of the account from our QUICKBOOKS system with the balance of the account and all the payments that were made and by whom. As you can clearly see every month someone was late, which was usually [redacted], which resulted in a lot of late fees. The original person that signed with Ms. [redacted]'s daughter [redacted], was [redacted] originally secured the apartment with the full security deposit, which was never paid back to her by [redacted] or her mother. [redacted] lived there with [redacted] for a short time and the two girls could not get along, so [redacted] sub-leased her room to someone for the first semester and another girl for the second semester. There were never any calls concerning [redacted]'s safety and in fact [redacted] met and approved both of the sub-lessees that moved in with her prior to them moving in, also the unit was shown to them and they met [redacted]. On the print-out, there were a couple months that the full amount of rent was not paid and Ms. [redacted] paid one payment of that and an additional $90.00 per month for the second half of the lease, which was a separate agreement between her and [redacted]. Also as you can see, the late fees that were added to the accounts after the 5th of each month were never paid. There were never any additional funds added to the payments to cover the late fees. After many phone calls and letters and emails, [redacted] finally agreed to pay $157.25 on April 24, 2015, but that payment still did not clear the account. Letters were mailed every month that rent was received late and those can be provided to you as well, if you went them.Also attached to this document is a copy of the lease which states that this lease is joint and several (SECTION 31), which means that all damages, cleaning, account balances, late fees, deposits, etc. are considered joint and several and therefore will be split with all tenants. As for the cleaning of the unit, please see the attached check out sheet that our staff wrote when we did the check-out. The unit has to be made presentable for the next tenants and the lease, (SECTION 3 & 24) discuss what will be taken out of each deposit and that the deposit will be split jointly. Please see the part in the lease (SECTION 3) that states that the security deposit will be sent out 60 days after the lease end date, unless we have in writing from all tenants to send one check made out to all the tenants. Another attachment is the Pet Addendum which states that $75.00 will be deducted for exterminating. As for Ms. [redacted]'s statement that the place had multiple bugs and that there was continuous mold; I have researched all the work orders that were ever completed in the apartment while [redacted] lived there, and can find no work orders called in or completed for bugs or for mold of any kind. We also have an exterminator that comes every month and sprays or does "special requests" and in researching those bills, could not find any requests for [redacted]When keys are picked up at the beginning of a lease, we go through the move-in paperwork with them. We require them to sign a document called the Apartment Vacating Checklist, also attached. It is a list of all cleaning that must be completed and that all light bulbs and stove pans and batteries must be working when they move out. When tenants move out and cleaning has to be done, we send our painters in first, then the cleaners and finally the carpet cleaners (if that is applicable). All of which is stated in the lease. In this case the unit did not have carpet floors it had ceramic tile. The money is then deducted from the security deposit and written up on the Security Deposit Transmittal, also attached.I am one of the people that Ms. [redacted] spoke to on a couple of occasions. I was professional, as always, and tried to be as patient as possible. But, I do not like to be interrupted, yelled at, cussed at and accused of lying. When I am asked a question and I try to explain the procedure or the lease I expect people to be as courteous to me as I am to them. I have been a loyal employee of Price Real Estate's for over 11 years and I am to the point when discussing the lease and Price Real Estate procedures, but I am not a rude person. After several attempts to explain the lease, explain the balances owed and try to collect the money owed, I did tell Ms. [redacted] that when she calmed down and could listen to what I was saying then she could call back and I would discuss it with her further. But again, I was not being yelled at, cussed at, interrupted and accused of lying. I then told her to have a greet day and hung up thephone. Lastly, Ms. [redacted] stating that someone gave out her personal information is a policy that ¡s strictly forbidden by Price Real Estate. We do not give out people's information of any kind. I won't even give out a phone number. So I am not sure where this information or accusation is coming from.I hope this letter and the enclosures help explain the procedure and lease of Price Real Estate and explain the situation with Ms. [redacted]. If we can be of any further assistance, please do not hesitate to contact us.Sincerely,[redacted]Property Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Thank you for attempting to address this issue. The lady responding to this email, [redacted], was indeed unprofessional, discourteous and rude. Since the beginning of this ordeal she inquired about transactions that she believed occurred between the original tenant and my daughter that had nothing to do with her or the lease. Her perception is incorrect as she doesn't know what transpired before the original tenant singed the lease. Ms. [redacted] is making statements about deposits that don't affect her or concern her. I tried to explain to her that arrangements that were made that did not involve the realty did not concern her and she was badgering and rude insisting that I give her an answer. I did not yell or cuss at this lady as I am making a call from my office during my lunch hour where I must maintain professional courtesy at all times. It would be impressive if she actually took responsibility for her actions instead of attempting to make excuses for her behavior. Again for her to state that she asked for me to call down is dishonest. I manage an office and again, this type of unprofessional courtesy would not be tolerated in the environment I was making the call from. Her statement in regards to this is further proof of her professionalism and disclosure of matters not concerning the realty. The late fees were not acquired solely by my daughter. The first sub-lessee moved in with a cat and she was paying half of the pet rent, during some months we were paying over the rent amount and this was not immediately disclosed to us. As you can see in the attachment we were paying half of the rent as agreed and paid the late fees that we accrued. The mail box that the information/letter that Ms [redacted] is claiming she sent was shared by my daughter and the sub-lessee. the reason any late fees where finally address is because we finally received a copy of a document underlying the fees. I personally contacted Ms. [redacted] to try and address the late fees since the second sub-lessee moved in to the apartment with pets and she was to pay for half of the pet deposit. The realty/Ms [redacted] didn't even know that the tenant had moved in with Chinchillas. Upon request that she address this she stated we should speak with the sub-lessee to try and get the pet rent. I informed her that I did think that was my position to do so and they should be asking for the late rent and fees from the sub-lessee. This is when Ms David reverted back to being rude, raising her voice and insisted to bring the original tenants into the discussion and insisted that I disclose any arrangements made with the original tenants. I tried to explain to her again that there were other circumstances surrendering the original tenant and again it had nothing to do with the lease. The $157.25 was what [redacted] broke down in an email informing us how much we owed in late fees and this was paid. The couple of months as [redacted] stated where the rent was not paid in full was due to the lack of action on the realty asking the other tenant to pay her pet fees. At the multiple calls I made to get resolution [redacted] always insisted that I needed to speak to the tenant, or my daughter needed to speak to the other tenant to ask for the pet rent.The arrangements to sub-lease was not something that was arranged with us. We received an email from the original tenant telling us that she didn't plan on living at the said apartment, but a choice on who would be living there was not shared with us until they picked a person. What ever arrangements were made between the original tenant and the realty was not disclosed to my daughter or I. We were not asked if it was OK for neither sub-lessee to move in. Approval from my daughter or I was not ever given. We were not asked are you OK with the new tenant. They basically stated this is the person that is moving in.. We called about this and the realty/[redacted] stated that we didn't really have a say in this since the original tenant was subleasing.Calls were made about the broken outdoor lighting since it is such a dark area where this apartment was located and also about the insects (earwigs) and the mold. The reason they don't have an exterminator going to take care of the earwigs is because it wan'st ever addressed. Lastly young college students are renting these apartments in substandard condition with a hefty rent. The very least they could do is provide guidance on the lease instead of trying charge these kids for every cent possible. Ms [redacted] has been working there for 11 years and clearly this job is too strenuous for her and it has taken the best of her. Again I do have pictures of the condition that the apartment was left in and it was in far better shape what we found it. I would not ever rent, or recommend this company to any one. Ms [redacted] as the face of the company is bad for business.

Regards,

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Thank you for attempting to address this issue. The lady responding to this email, [redacted], was indeed unprofessional, discourteous and rude. Since the beginning of this ordeal she inquired about transactions that she believed occurred between the original tenant and my daughter that had nothing to do with her or the lease. Her perception is incorrect as she doesn't know what transpired before the original tenant singed the lease. Ms. [redacted] is making statements about deposits that don't affect her or concern her. I tried to explain to her that arrangements that were made that did not involve the realty did not concern her and she was badgering and rude insisting that I give her an answer. I did not yell or cuss at this lady as I am making a call from my office during my lunch hour where I must maintain professional courtesy at all times. It would be impressive if she actually took responsibility for her actions instead of attempting to make excuses for her behavior. Again for her to state that she asked for me to call down is dishonest. I manage an office and again, this type of unprofessional courtesy would not be tolerated in the environment I was making the call from. Her statement in regards to this is further proof of her professionalism and disclosure of matters not concerning the realty. The late fees were not acquired solely by my daughter. The first sub-lessee moved in with a cat and she was paying half of the pet rent, during some months we were paying over the rent amount and this was not immediately disclosed to us. As you can see in the attachment we were paying half of the rent as agreed and paid the late fees that we accrued. The mail box that the information/letter that Ms [redacted] is claiming she sent was shared by my daughter and the sub-lessee. the reason any late fees where finally address is because we finally received a copy of a document underlying the fees. I personally contacted Ms. [redacted] to try and address the late fees since the second sub-lessee moved in to the apartment with pets and she was to pay for half of the pet deposit. The realty/Ms [redacted] didn't even know that the tenant had moved in with Chinchillas. Upon request that she address this she stated we should speak with the sub-lessee to try and get the pet rent. I informed her that I did think that was my position to do so and they should be asking for the late rent and fees from the sub-lessee. This is when Ms David reverted back to being rude, raising her voice and insisted to bring the original tenants into the discussion and insisted that I disclose any arrangements made with the original tenants. I tried to explain to her again that there were other circumstances surrendering the original tenant and again it had nothing to do with the lease. The $157.25 was what [redacted] broke down in an email informing us how much we owed in late fees and this was paid. The couple of months as [redacted] stated where the rent was not paid in full was due to the lack of action on the realty asking the other tenant to pay her pet fees. At the multiple calls I made to get resolution [redacted] always insisted that I needed to speak to the tenant, or my daughter needed to speak to the other tenant to ask for the pet rent.The arrangements to sub-lease was not something that was arranged with us. We received an email from the original tenant telling us that she didn't plan on living at the said apartment, but a choice on who would be living there was not shared with us until they picked a person. What ever arrangements were made between the original tenant and the realty was not disclosed to my daughter or I. We were not asked if it was OK for neither sub-lessee to move in. Approval from my daughter or I was not ever given. We were not asked are you OK with the new tenant. They basically stated this is the person that is moving in.. We called about this and the realty/[redacted] stated that we didn't really have a say in this since the original tenant was subleasing.Calls were made about the broken outdoor lighting since it is such a dark area where this apartment was located and also about the insects (earwigs) and the mold. The reason they don't have an exterminator going to take care of the earwigs is because it wan'st ever addressed. Lastly young college students are renting these apartments in substandard condition with a hefty rent. The very least they could do is provide guidance on the lease instead of trying charge these kids for every cent possible. Ms [redacted] has been working there for 11 years and clearly this job is too strenuous for her and it has taken the best of her. Again I do have pictures of the condition that the apartment was left in and it was in far better shape what we found it. I would not ever rent, or recommend this company to any one. Ms [redacted] as the face of the company is bad for business.

Regards,

Review: I've been living in [redacted] one of Price Real Estate's properties since August 2014. Heat is included in our rent and during "heating season" they choose when to turn on the heat and per our lease we are not allowed to have the windows open. Since December our heat has been stuck on 85 degrees or higher even when set to 50. I talked to the office manager in Decemeber who emailed me that she would be billing us for having the windows open and that we just needed to be patient and it would get cooler, but didn't say whether or not anyone had actually fixed it. When I called she said that I had to wait a couple days after setting it to 55 for it to get cooler and when I reminded her that it's been over a month and it hasn't been fixed, she said that I still just had to wait. I called the main office to voice a complaint and she had a maintenance man come to fix it and it was fine for a couple days and then went back up to staying at 85 degrees. I've now called 3 times and emailed twice about the heat and it still remains a problem that no one really seems to fix properly. It's an almost unliveable situation where we get fined if we open the windows, but yet the office manager at the [redacted] office won't send maintenance to fix it.Desired Settlement: Even though heating season is almost over, I am hoping that we can get this fixed and if it's after heating season, at least make the main office know that the office manager at the [redacted] office needs some help on how to handle maintenance.

Business

Response:

I appreciate your 3/20/2015 letter sharing copy of [redacted] 3/11/2015 complaint.After receipt of same, I checked with our service department and was pleased to learn that our technician had replaced a zone control valve which seems to have corrected the problem. Since we do furnish heat in this building, our manager did advise the residents that they could possibly be charged for leaving windows open during severe cold weather in mid-winter.Our technician closed the windows and checked the temperature, and it seems to be working correctly. The problem was elusive, as the zone control valve (controlled by the thermostat) would on occasion stick. The correction resulted from our manager having the technician check and monitor the heat and specifically the zone valve located in the basement of the building.We do appreciate our residents and their patience and regret that the valve seemed to only stick on occasion (creating this misunderstanding) and required several trips to diagnose and correct the problem.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me and consider this complaint resolved.

Regards,

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Description: REAL ESTATE

Address: P. O. Box 199, Blacksburg, Virginia, United States, 24063

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