Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I acknowledge receiving the shipment on 5/*.I want to get a refund of my shipping charges as a compensation for a non-explained-week-delay which caused me to miss the occasion for which I got this item.Your customer services confirmed two times that I'll receive my shipment, one time on 3/ [redacted] & then on 4/ [redacted] & nothing happened.Attached a copy of case # [redacted] where they said that they will make sure that I receive it on 3/*, & case # [redacted] where they said they will deliver it specially for me during the night shift, & no courier even tried to contact me.I just want to mention that any justification for this delay is not currently accepted, as I received my other shipment with no: [redacted] on the same day of its arrival, that package which has been arrived to [redacted] office with the delayed one, the thing that negates any claims from you about problems with my address In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The shipment experienced delay in delviery in [redacted] EygptThe parcel was delivered and signed for [redacted] on Aug [redacted] 2015.You may go to [redacted] and enter the tracking number [redacted] to verify the delivery.thank you,K [redacted] G***
Dear Mr.K***,First of all thanks for your concern & for MsM*** for her following-up.Let me summarize our call which lasted for about mins & the last mails I received:1) Aramex (represented in you & MsM***) insists that my problem doesn't exist because my item was delivered in the time-span mentioned in SnS agreement.2) I focused on points which caused this problem (which I already mentioned in my previous response): - You've problems in your hubs managing & sorting, which caused one shipment to be delivered & the other one to be delayed, despite of their arrival at the same time to ***'s office & having the same delivery address- Aramex customer services informed me more than once that they'll make sure to deliver my package earlier (in the tickets I attached in the last response), & sometimes with a special courier, but they didn't keep their word.3) Escalating the issue to the courier leader could help in preventing any future delays, but doesn't solve the problem that already happened.So, my problem here is about your QoS, which should be the first factor you care about.Anyway, & based our communication through mail & phone, & your insistence to close my complaint in order to solve any problem later through phone or mail as Revdex.com won't help me (as I heard many times during my phone call & directly after the call in the last mail I received without waiting for my comment), I assume that our negotiations will always lead to a dead end.Accordingly, I'll escalate the whole matter to the Revdex.com to judge & decide the best to be done.Best Regards,*** ***
Dear Sir,In order to investigate your concerns we will need you to provide your service providers tracking number(s) ie ***You may provide these via this site or email me direct at *** Thank you,*** ***
Revdex.com:At this time, my complaint, ID *** regarding Aramex has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***
Aramex New York Ltd is a global express carrier operatorWe import consumer commodities and documents from our global network; Cairo Egypt being one of our ports Priority Airfreight New York Ltd is owned by Aramex and is our licensed Customhouse broker. Subject shipment
( see attached ) was imported through our New York entry point at JFk International AirportUnited States Customs regulations require goods of in exccess of $ up to $ 2,to undergo an informal entry process in order for the goods to be released from US Customs; the cost of an informal entry includes our processing fee of $ 55.00 and additonal Customs duties if applicaple.Subject shipment commodity per US Customs regulations are duty free; therefore no duties were assessed; the amount due to priority Airfreight for filing an informal entry is $ 55.00.All Aramex stations are aware of all of our Customhouse brokerage charges. We will communicate with the customer and assist with providing official US CBP website whihc explains the roles Aramex and our brokerage play in regards to importing goods into the US.Thank You,Kevin G***
Hi [redacted], Please carefully review your Shop and Ship contract terms and conditions. Your local Shop and Ship customer support teamin [redacted] will be happy to review the terms and conditions with you and remain available to answer any questions or concerns you may have.Thank you,K[redacted]
response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I acknowledge receiving the shipment on 5/*.I want to get a refund of my shipping charges as a compensation for a non-explained-week-delay which caused me to miss the occasion for which I got this item.Your customer services confirmed two times that I'll receive my shipment, one time on 3/* & then on 4/* & nothing happened.Attached a copy of case #[redacted] where they said that they will make sure that I receive it on 3/*, & case #[redacted] where they said they will deliver it specially for me during the night shift, & no courier even tried to contact me.I just want to mention that any justification for this delay is not currently accepted, as I received my other shipment with no:[redacted] on the same day of its arrival, that package which has been arrived to [redacted] office with the delayed one, the thing that negates any claims from you about problems with my address.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The shipment experienced delay in delviery in [redacted] Eygpt. The parcel was delivered and signed for[redacted] on Aug * 2015.You may go to [redacted] and enter the tracking number [redacted] to verify the delivery.thank you,K[redacted] G[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I acknowledge receiving the shipment on 5/*.I want to get a refund of my shipping charges as a compensation for a non-explained-week-delay which caused me to miss the occasion for which I got this item.Your customer services confirmed two times that I'll receive my shipment, one time on 3/ [redacted] & then on 4/ [redacted] & nothing happened.Attached a copy of case # [redacted] where they said that they will make sure that I receive it on 3/*, & case # [redacted] where they said they will deliver it specially for me during the night shift, & no courier even tried to contact me.I just want to mention that any justification for this delay is not currently accepted, as I received my other shipment with no: [redacted] on the same day of its arrival, that package which has been arrived to [redacted] office with the delayed one, the thing that negates any claims from you about problems with my address In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The shipment experienced delay in delviery in [redacted] EygptThe parcel was delivered and signed for [redacted] on Aug [redacted] 2015.You may go to [redacted] and enter the tracking number [redacted] to verify the delivery.thank you,K [redacted] G***
Revdex.com:At this time, I have not been contacted by Aramex regarding complaint ID [redacted] .Sincerely, [redacted] ***
Dear Mr.K***,First of all thanks for your concern & for MsM*** for her following-up.Let me summarize our call which lasted for about mins & the last mails I received:1) Aramex (represented in you & MsM***) insists that my problem doesn't exist because my item was delivered in the time-span mentioned in SnS agreement.2) I focused on points which caused this problem (which I already mentioned in my previous response): - You've problems in your hubs managing & sorting, which caused one shipment to be delivered & the other one to be delayed, despite of their arrival at the same time to ***'s office & having the same delivery address- Aramex customer services informed me more than once that they'll make sure to deliver my package earlier (in the tickets I attached in the last response), & sometimes with a special courier, but they didn't keep their word.3) Escalating the issue to the courier leader could help in preventing any future delays, but doesn't solve the problem that already happened.So, my problem here is about your QoS, which should be the first factor you care about.Anyway, & based our communication through mail & phone, & your insistence to close my complaint in order to solve any problem later through phone or mail as Revdex.com won't help me (as I heard many times during my phone call & directly after the call in the last mail I received without waiting for my comment), I assume that our negotiations will always lead to a dead end.Accordingly, I'll escalate the whole matter to the Revdex.com to judge & decide the best to be done.Best Regards,*** ***
Dear Sir,In order to investigate your concerns we will need you to provide your service providers tracking number(s) ie ***You may provide these via this site or email me direct at *** Thank you,*** ***
Revdex.com:At this time, my complaint, ID *** regarding Aramex has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***
Aramex New York Ltd is a global express carrier operatorWe import consumer commodities and documents from our global network; Cairo Egypt being one of our ports Priority Airfreight New York Ltd is owned by Aramex and is our licensed Customhouse broker. Subject shipment
( see attached ) was imported through our New York entry point at JFk International AirportUnited States Customs regulations require goods of in exccess of $ up to $ 2,to undergo an informal entry process in order for the goods to be released from US Customs; the cost of an informal entry includes our processing fee of $ 55.00 and additonal Customs duties if applicaple.Subject shipment commodity per US Customs regulations are duty free; therefore no duties were assessed; the amount due to priority Airfreight for filing an informal entry is $ 55.00.All Aramex stations are aware of all of our Customhouse brokerage charges. We will communicate with the customer and assist with providing official US CBP website whihc explains the roles Aramex and our brokerage play in regards to importing goods into the US.Thank You,Kevin G***
Hi [redacted], Please carefully review your Shop and Ship contract terms and conditions. Your local Shop and Ship customer support teamin [redacted] will be happy to review the terms and conditions with you and remain available to answer any questions or concerns you may have.Thank you,K[redacted]
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I acknowledge receiving the shipment on 5/*.I want to get a refund of my shipping charges as a compensation for a non-explained-week-delay which caused me to miss the occasion for which I got this item.Your customer services confirmed two times that I'll receive my shipment, one time on 3/* & then on 4/* & nothing happened.Attached a copy of case #[redacted] where they said that they will make sure that I receive it on 3/*, & case #[redacted] where they said they will deliver it specially for me during the night shift, & no courier even tried to contact me.I just want to mention that any justification for this delay is not currently accepted, as I received my other shipment with no:[redacted] on the same day of its arrival, that package which has been arrived to [redacted] office with the delayed one, the thing that negates any claims from you about problems with my address.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The shipment experienced delay in delviery in [redacted] Eygpt. The parcel was delivered and signed for[redacted] on Aug * 2015.You may go to [redacted] and enter the tracking number [redacted] to verify the delivery.thank you,K[redacted] G[redacted]
Revdex.com:At this time, I have not been contacted by Aramex regarding complaint ID [redacted].Sincerely,
[redacted]