Price Toyota

We met with the customer and allowed her to return the vehicle she was not happy with, and exchange it for a vehicle that she felt more comfortable with She is currently driving a different vehicle that I believe she is happy with We believe that we provided her with a solution she was looking for

Thank you for making us aware of the situationWe apologize for our oversight regarding the massages and have issued a refund

After talking with Ms [redacted] , I was of the understanding that she we going to think about purchasing the Infinity after we repaired it and would let us know I apologize if I misunderstood that you wanted us to reach out to you once the vehicle was repaired We did take the vehicle back and perform the repairs, which did take a number of days, as the location of the vehicle Ms [redacted] provided was inaccurate and our Tow Truck driver had to make multiple trips until the correct address was provided At this point neither the infinity nor the Lexus are available for sale, but we do have over used vehicles in inventory and I will have a sales associate call you today with options of vehicles in your price range should you decide to continue to do business with Price Toyota We will do our best to give you a fair price for your trade in and the vehicle being sold I am sorry that the initial vehicle that you purchase without a warranty, failed unexpectedly but I am glad that we were able to quickly take the car back and get you back your original vehicle so you are back on the road

Attached are pictures of two sites showing the pricing and the chat with *** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again I feel the business is trying to side step the issue that has been consistently brought to their attention of "Warp Rotors!" Their claim was to have replaced. I have since moved to another Toyota dealer and they show technically that it was not done. Perhaps to get this resolved is to take before judge since they are not willing to take responsibility. They are correct the last date I was there 4/15/

We met with the customer and allowed her to return the vehicle she was not happy with, and exchange it for a vehicle that she felt more comfortable with.  She is currently driving a different vehicle that I believe she is happy with.  We believe that we provided her with a solution she was...

looking for.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
The response from Price Toyota is unacceptable.  I never asked for a check to pay any mechanic.  From the start, after the vehicle broke down the following morning, all we wanted was some sort of help in repairing the vehicle.  They sold us a vehicle that would not even pass inspection or function for 24-hours past the transaction.  The incident happened on 6/23, they did not come and get the vehicle until at least 6/27 and as of now which is 7/6 I have not heard a peep from them in regards to the Infiniti or any other resolution to the matter.

We at Price Toyota are very empathetic to the situation Ms. [redacted] found herself in.  The vehicle purchase from us was negotiated down from the asking price allowing the even trade to occur.  Our preference is to sell fully reliable vehicles to customers but have found some prefer to...

purchase a "fix-er-upper"so we have a purchase option that Ms. [redacted] took advantage of that identify's most of the vehicles faults and provides the option to repair.  With a surprise to her as much to us, the vehicle failed to work with such as short time, and we immediately offered alternate options (allow her to have her original vehicle back, or for us to look into the repairs needed, and if reasonable for our technicians to make those repairs needed that caused the unexpected failure at our expense).  Ms. [redacted] seemed most interested in receiving a check to pay for her mechanic to do the work.  Because she received a discount below list price for the Infinity purchased cause the increased difference for the Lexus which would not be able to be discounted like the Infinity.   It was not our associates intentions to ever may a customer fee threatened and we will continue to work with our team to ensure every customer has non threatening encounter even when emotions become elevated.  We would still like the opportunity to assist Ms. [redacted] in getting her into a vehicle that better suites her needs if she decides not to keep the Infinity (dependent upon the repairs required).

In regards to the complaint by Ms. [redacted], It sounds like our sales associates could have explained the situation better.  We use four different pieces of software to display our online pricing consistent...

across all display channels. Due to a training issue with a recent change with one of the pieces of software, a few vehicles displayed (including the ones in Ms. [redacted] complaint) were inaccurately priced.  Going forward we have locked out the ability (as best we can) for an error like this to happen again.Price Automotive Group[redacted]
[redacted]
[redacted]
[redacted]

Thank you for making us aware of the situation. We apologize for our oversight regarding the massages and have issued a refund.

After talking with Ms. [redacted], I was of the understanding that she we going to think about purchasing the Infinity after we repaired it and would let us know.  I apologize if I misunderstood that you wanted us to reach out to you once the vehicle was repaired.  We did take the vehicle back and perform the repairs, which did take a number of days, as the location of the vehicle Ms. [redacted] provided was inaccurate and our Tow Truck driver had to make multiple trips until the correct address was provided.  At this point neither the infinity nor the Lexus are available for sale, but we do have over 400 used vehicles in inventory and I will have a sales associate call you today with options of vehicles in your price range should you decide to continue to do business with Price Toyota.  We will do our best to give you a fair price for your trade in and the vehicle being sold.  I am sorry that the initial vehicle that you purchase without a warranty, failed unexpectedly but I am glad that we were able to quickly take the car back and get you back your original vehicle so you are back on the road.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I will...

await the refund from Price. They have confirmed via voicemail and a phone call that it will be sent to me. 
 
Regards,
 
[redacted]

Price Toyota has not seen this vehicle in over 3 years and roughly 46k miles. Some brake work was performed on a visit in 04/2013 and after that visit in 05/2013 some tires were replaced. No further issues have been brought to our attention.