Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My stance on negligence from Price Transport is correctUnfortunately, when dealing with persons who act unprofessionally there is never a solution to the problemIncompetence in ones field of work is liable to not be able to render a solution, therefore others are the victim I stand on negligence from this company because an investigation was never done, and I do not agree with the outcomeRegards, [redacted]
On 04/27/at 8:a.m., I received a phone call from Ms [redacted] stating a stone came off of one of our Quad Axle dump trucks on Friday 04/24/ I questioned Ms [redacted] as to why she was first contacting us on Monday versus when the incident occurred on Friday 04/24/ Ms [redacted] stated she left a message on Friday but didn't receive a phone call back which is why she was calling again on Monday morning I am the manager of Safety Compliance as well as involved in the daily operations of the trucks and the switchboard General messages come to my phone whether during or after hours In order to verify Ms [redacted] 's previously left message, I found it was on another phone, This particular phone can only receive messages by dialing the extension directly or going into the company directory and selecting her name This happens to be one of the owners As such, I don't access her voicemail She didn't come into the office until Mondayafternoon which is when I learned of the location of Ms [redacted] 's previously left voicemail I am in the office, at minimum, from a.mto 5:p.mMondaythrough Friday Ms [redacted] left her voicemail message on Friday 04/24/at 7:p.m She stated the stone hit her windshield at approximately 4/4:p.mon Friday 04/24/ Contact to our company should've been immediate Ms [redacted] had time to take a picture of our truck while driving but failed to contact our office in a timely manner After hearing Ms [redacted] 's explanation of what occurred, I wrote down her name and cell phone number and explained that I would contact her back momentarily We have in place as company policy, steps to be taken in the event someone calls in with windshield damage I contacted the driver to find out if he remembered seeing a stone fly up and hit a windshield of a motor vehicle around him He had not seen this Our driver in no way, shape or form denied this, he simply did not see it I referenced the time stamps from his load tickets forFriday to find out if the truck was loaded or empty If Ms [redacted] was correct in her time stamp of approximated 4/4:30pm and location of Hwy northbound at Silver Spring Dr., then the driver was empty, already had fueled off of Hwy and Hampton Aveand was on his way to our shop in Germantown to park for the evening Stones or debris kicked up from the roadway is a hazard of driving We aren't responsible for road debris This is no different than a non commercial motor vehicle with deeper treaded tires kicking up road debris The only difference is our name is on the side of the door There is a safe following distance advised during Drivers Education The advised safe following distance behind a commercial motor vehicle should be extended to a minimum of feet There wasn't any dishonesty or unprofessionalism extended to Ms [redacted] by Price Transport As per company policy, these incidents are given to our insurance company who take the incident completely out of our hands following receipt of information I have gathered and then give to the insurance company I did due diligence in calling Ms [redacted] back providing her with the adjustor's name, phone number and claim number[redacted] ***Safety Compliance & Human Resources ManagerAdministrative AssistantPRICE Transport, Inc.Ofc (262) 255-7855Fax (262) [email protected]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My stance on negligence from Price Transport is correctUnfortunately, when dealing with persons who act unprofessionally there is never a solution to the problemIncompetence in ones field of work is liable to not be able to render a solution, therefore others are the victim I stand on negligence from this company because an investigation was never done, and I do not agree with the outcomeRegards, [redacted]
On 04/27/at 8:a.m., I received a phone call from Ms [redacted] stating a stone came off of one of our Quad Axle dump trucks on Friday 04/24/ I questioned Ms [redacted] as to why she was first contacting us on Monday versus when the incident occurred on Friday 04/24/ Ms [redacted] stated she left a message on Friday but didn't receive a phone call back which is why she was calling again on Monday morning I am the manager of Safety Compliance as well as involved in the daily operations of the trucks and the switchboard General messages come to my phone whether during or after hours In order to verify Ms [redacted] 's previously left message, I found it was on another phone, This particular phone can only receive messages by dialing the extension directly or going into the company directory and selecting her name This happens to be one of the owners As such, I don't access her voicemail She didn't come into the office until Mondayafternoon which is when I learned of the location of Ms [redacted] 's previously left voicemail I am in the office, at minimum, from a.mto 5:p.mMondaythrough Friday Ms [redacted] left her voicemail message on Friday 04/24/at 7:p.m She stated the stone hit her windshield at approximately 4/4:p.mon Friday 04/24/ Contact to our company should've been immediate Ms [redacted] had time to take a picture of our truck while driving but failed to contact our office in a timely manner After hearing Ms [redacted] 's explanation of what occurred, I wrote down her name and cell phone number and explained that I would contact her back momentarily We have in place as company policy, steps to be taken in the event someone calls in with windshield damage I contacted the driver to find out if he remembered seeing a stone fly up and hit a windshield of a motor vehicle around him He had not seen this Our driver in no way, shape or form denied this, he simply did not see it I referenced the time stamps from his load tickets forFriday to find out if the truck was loaded or empty If Ms [redacted] was correct in her time stamp of approximated 4/4:30pm and location of Hwy northbound at Silver Spring Dr., then the driver was empty, already had fueled off of Hwy and Hampton Aveand was on his way to our shop in Germantown to park for the evening Stones or debris kicked up from the roadway is a hazard of driving We aren't responsible for road debris This is no different than a non commercial motor vehicle with deeper treaded tires kicking up road debris The only difference is our name is on the side of the door There is a safe following distance advised during Drivers Education The advised safe following distance behind a commercial motor vehicle should be extended to a minimum of feet There wasn't any dishonesty or unprofessionalism extended to Ms [redacted] by Price Transport As per company policy, these incidents are given to our insurance company who take the incident completely out of our hands following receipt of information I have gathered and then give to the insurance company I did due diligence in calling Ms [redacted] back providing her with the adjustor's name, phone number and claim number[redacted] ***Safety Compliance & Human Resources ManagerAdministrative AssistantPRICE Transport, Inc.Ofc (262) 255-7855Fax (262) [email protected]