Price Williams Realty, Inc.

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have contacted them many times, my roommate has contacted them, and my neighbors have contacted themTo say that this is not a high crime area is not the point, the point is that property has been damaged and as paying tenants we deserve at least the option to have the ability to attempt to catch who did the vandalismThe simple fact is that things get pushed off and pushed off because it's a college town, and we are college kids
Regards,
*** ***

Price-Williams strives to keep resident satisfaction a priority. We encourage all of our residents to contact our office with concerns, and if possible will do our best to address and/or alleviate any issues that you may have.
That being said, we understand the concerns you have voiced and in...

response we have already begun work to identify any ongoing parking availability issues at this location. Being that this is the first report received of any parking issues, we have not looked into a resolution before now. We will certainly continue to work on addressing the issue of parking to alleviate any effect that our residents at this location may be experiencing due to the new [redacted] opening across the street recently.
As far as the vandalism of vehicles, the only report received previously was of your vehicle. At no time have we implied that there would be any extra security measures for vehicles parked at this location, a vehicle parked here is just as likely to be vandalized as a vehicle parked at any local supermarket or home residence. Additionally, the presence of cameras would not ensure that the vandals would be identified or prosecuted.
Please feel free to contact our office directly with any issues that may arise in the future so that we may have to opportunity to address them prior to filing a formal complaint.

Review: I could only choose one subsection for the complaint, but there are many parts. I have been leasing with price Williams for two years now. I currently live in one of the most (if not the most) expensive buildings that they own. Our parking lot has a very strict towing policy. After our area was very hard hit with snow, I was not surprised when they neglected from towing from the lot. However, once the snow started melting I assumed they would allow the towing company to resume services to ensure that paying residents would have places to park. When I arrived home from work yesterday, I had to wait for someone to leave to find a parking spot, which was basically on a solid sheet of ice. I looked around and saw several vehicles that were not residents so I called the towing company, where I was told that they were told by price Williams they couldn't tow. I called the price Williams emergency matience line and requested that they allow them to tow so I could have a suitable parking spot. I was called by "[redacted]" today around noon (roughly 18 hours after I called) and she said that "they had sent someone up there right when I called and there were plenty of spots" and the "towing company couldn't safely remove vehicles". however, I was told by the towing company that they were more than happy and able to remove them but were not allowed due to price Williams request. [redacted] treated me like a child, telling me that I needed to be more kind to the people when I call. I was in no way rude to the persons I talked to, just a tenant who doesn't want to park on a solid sheet of ice. she also told me that if "I was able to park on it at 6 when I get home that I will be able to get out the next morning". I explained that in the mornings the temperature is much colder, making it almost impossible to get out when you are on a solid sheet of ice.Desired Settlement: I believe that Price Williams should waive my rent fees for atleast one month due to the heinous behavior and rudeness of the employee, in addition to the lack of care for tenants needs.

Business

Response:

In response to this complaint:

I spoke with our maintenance manager on Monday evening after he had received the complaint about parking at this location. He informed me at that time that he was in the parking lot and there were at least 10 parking spaces available at that time. We have asked our towing contractor to temporarily cease towing between the hours of 7 am to 7 pm. However, when I contacted our towing contractor and asked them to make a pass through the parking lot to make sure that any vehicles that did not have permits were removed, they responded that they would check out the lot and remove any offending vehicles that they could safely remove, towing was still difficult at the time due to snow buildup in the parking lots. I received another phone call shortly after from our towing contractor stating that Ms. [redacted] had contacted them and had screamed and berated one of their drivers due to the current towing restrictions.

Our maintenance manager attempted to contact Ms. [redacted] on Monday evening while he was in the parking lot, but the number provided to our answering service was incorrect and he was unable to reach her at that time. When I contacted Ms. [redacted] yesterday, her primary complaint was that she had to wait for an available space close to her building and that the space she took was icy. In response to this, I reminded her that we provide parking permits for any available spaces within the parking lot, not a specific space that may be closer to her apartment. I informed her that Price-Williams had temporarily restricted towing between the hours of 7am to 7pm, but beyond that, they would monitor the parking lot as usual and remove any offending vehicles that could safely be removed.

She asked if she could contact the towing contractor after the restricted hours and I responded that she could, but they had complained the previous night about her treatment of one of the employees and asked her to please remain respectful in her request.

She complained about the parking space that she parked in because it was “a solid sheet of ice” and “was she supposed to contact her employer because she was unable to leave in the morning because her parking space was solid ice”. I suggested that if she was able to park in the space while it was ice, that she should still be able to remove her car from the space the following morning. She responded “well of course, it doesn’t get any colder overnight” and I simply informed her that the consistency of the ice did not change as the temperature dropped.

I do understand that parking may be difficult after a huge snowstorm, however, I do not feel that we need to reimburse any rent to Ms. [redacted] when it is clear that there were several other parking spaces (no matter the distance from her building within the lot) available to her that were not icy. Our goal is to ensure that our residents have parking available to them and after speaking with our maintenance manager and towing company, I have confirmed that there were plenty of parking options available to Ms. [redacted] at the time of the complaint. I will be reviewing video of the parking lot during the time that Ms. [redacted] made her complaint to further confirm the information provided to me from our maintenance manager and towing contractor.

Let me know if I need to do anything further.

Additional information:

I just wanted to get back with you after reviewing the video footage. I have now confirmed via video, that at the time Ms. [redacted] made a complaint there was a front row parking space (approx. 20 ft. from building entrance) and another space (approx. 75ft. from the building entrance) available. The second of the two spaces sat empty for the entire hour of footage that I have pulled. In addition to this, it does not appear that Ms. [redacted] even attempted to drive a very large portion of the parking lot to find a space where there were numerous other spaces available.

Thanks,

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I provided the callc center with my phone number correctly. Also, they knew my apartment number and could have easily contacted me that night if desired. Anyone who knows anything knows that while it may be possible to get into a spot covered in ice, it is a other story to get out. I'm sick of being treated like a child and price Williams telling outright lies about my behavior. I never yelled at the tow company, I fact when I told them I was upset but I knew it was not their fault the two driver responded with "if they would let me I'd be up there and you'd have a place to park". I drove up the lot and could see over to the next lane that there were no spots. I have no idea where they are getting there numbers, but it is clear that they don't care about there tenants. I have no clue how the Revdex.com would ever give this business a good rainy based on how they treat their clients.

Regards,

Review: My daughter had a lease that was up on July 5 and she still does not have her deposit back. In fact, Price Williams indicated they sent the check on August 19 (45 days after the lease was us) and as of September 10 it has still not been received. Two weeks ago they indicated they would reissue the refund on Sept 7. Today they indicated they would not reissue for 45 days from the first time they supposedly sent the check which would not be be until October. After being told by the Manager that they would pay it "this way regardless of what you say or want" (and that is a quote) they finally agreed to give my daughter (a college student) a refund on Sept 19. They were so rude to her before I got involved that she was literally in tears. It is sad that a business operates with such unprofessional staff. I was clear to say that the mistake could have been the post office or their office and that everyone makes mistakes, the staff was determined to make a drama about it.Desired Settlement: They should apologize to my daughter and reissue the check. They can place a stop payment on the check and reissue immediately.

Business

Response:

In response to the complaint received from [redacted] on September 11, 2013 we would like to notify you that the original check was mailed to [redacted] on 8/19/13. We have verified that the correct mailing address was used and that the resident has not received the check to date. We have taken appropriate steps to resolve this issue by issuing a new check for the resident [redacted]. We are holding the check at our office for her to pick up in person as requested by [redacted]. Please let me know if there is any other helpful information that I may provide.Sincerely, [redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The check was promised to be there on September 19 but it was not. Their respoonse is completely false. [redacted], the manager, said she would have it to my daughter on September 26 and once again the check was not there. [redacted] is always "in meetings all day" and the owner does not return voice mail. There are still holding the deposit which was obviously not mailed as it was not returned to them or received by us. My daughter's lease was up on July 5 and here we are on September 29 - almost three months later and they still have not refunded the deposit. I feel like they are just playing games with us because they are angry that I have submitted a complaint. Regards,[redacted]

Business

Response:

In response to further complaints regarding this case, there are no false allegations being made. The original check was issued and mailed to the address provided. It has not been returned to us and the tenant claims that they have not received it. After I spoke with the tenant’s mother on 9/25 I informed her that a new check would be issued and ready to be picked up on 9/26 (the tenant’s mother requested that this check be picked up by the tenant and not mailed out). We issued check number [redacted] on 9/25/13. The check was then signed and ready to be picked up by noon on Thursday. I called the tenant and left a message on her phone Friday morning regarding the security deposit check and have not received a return call, nor has our office received a call inquiring as to the status of this check. It has been with our front desk staff since Thursday afternoon and may be picked up at any time during normal business hours.

Review: My daughter, was a resident at a Price Williams properties at [redacted] St. when she attended Radford University last year. When she moved out in June, I went down myself and cleaned out her room, removing all of her belongings and cleaning everything from the floors (including baseboards) carpet and walls. I returned the keys to the Price Williams office and even offered up pictures of the cleaned room or to do a walk through, at which time I was told was not necessary. We were expecting her security deposit returned within a few weeks.

A few months went by and we had not received the refund so I contacted the Price Williams office and talked with [redacted] who informed me they needed all of the current and past residents of the home to sign off on a form before we would get the deposit back. After many challenges we were able to do that and received acknowledgment in an email that they had indeed received all of the signatures required and the refund would be processed and sent to us shortly.

When we still did not receive the refund I called back again and was this time transferred to another woman named [redacted] told me that they would not be returning my daughters security deposit because one of the former roommates had not paid their final month’s rent. She also let slip that this same roommate was now renting another unit from Price Williams and that they had collected an additional security deposit and rent from her. When I questioned her on that she became extremely unprofessional with me telling me that she would be glad to send me a bill for the outstanding rent if I wanted my daughters deposit back.

My daughter did everything that she was asked to do and went through various hoops to fulfill her obligation to get the forms signed and over to Price Williams and we do not understand why they would withhold her money. What is even more disconcerting is that the reason they claim to be withholding the money as outlined aboveDesired Settlement: I would like Price Williams Realty to refund my daughters security deposit in full within the next 60 days and train their staff to be more professional when dealing with students and parents of students who pay a substantial sum of money to them for rent in a college town.

Business

Response:

In response to the complaint above…

Prior to lease expiration, Mr. [redacted]’s daughter (and other roommates) received a letter detailing the procedures for a security deposit refund when a lease was renewing with some roommates and not others. This is a form where all vacating tenants, remaining tenants and future tenants complete a walkthrough of the residence to determine if there are any damages and who is responsible for those as well as determining if any of the vacating tenants will be leaving funds from the security deposit on the account to cover for the overall cleaning and reconditioning when eventually everyone does move out. This form was not completed by Ms. [redacted] and her roommates, therefore not allowing us to appropriately process the security deposit refund, as detailed in the letter mailed to tenants prior to lease expiration. This measure is in place because we do not enter the residence to perform routine cleaning, painting and maintenance while there are tenants still living there.

After this form had finally been completed and received by our office on December 4th, the account came to my desk for processing. At this time, I discovered that a tenant (Ms. [redacted]) had an unpaid balance on the account. Per the Virginia Association of Realtors Residential Lease Agreement, any balance on the account would have been deducted from existing security deposits prior to any of them being refunded. We had previously (November 2012, prior to the default) signed a lease and received a security deposit for a different apartment from Ms. [redacted]. Please bear in mind that during this lapse in payment, Ms. [redacted]’s mother had fallen ill and passed away. Ms. [redacted] was paying rent for the new apartment and at the time we had been unable to contact her regarding past due amounts on the previous lease.

When I spoke with Mr. [redacted] on December 19th, I explained to him that we were attempting to collect this balance from Ms. [redacted] so that his daughter would receive as much of her security deposit refund as possible. I also disclosed that Ms. [redacted] was still a tenant with us and therefore felt that our collection efforts would be successful. It was when Mr. [redacted] threatened to get a lawyer that I informed him my only option would be to process the refund, deducting the open balance, and send the statement of deposit possibly showing an open balance due to the security deposit not covering the rent due on the account. As this outcome was undesirable, Mr. [redacted] then asked me to hold the security deposit and continue our collection efforts with Ms. [redacted]. I asked him to send and am in receipt of an email, stating that he was requesting that we hold the security deposit without processing until we were able to collect from Ms. [redacted].

As recent as last week, we were finally able to contact Ms. [redacted]’s new guarantor and detail the balance on her account. We were able at that time to obtain a new contact phone number for Ms. [redacted] as well, as previous phone calls and emails had been unsuccessful. Ms. [redacted] contacted our office on Wednesday of this week (2/26) to notify us that she would be paying the balance due on the previous lease account by March 7th. I have not had the opportunity to contact Mr. [redacted] with this information prior to today, as I was out of the office when the correspondence from Ms. [redacted] was received.

As much as Price-Williams understands the legalities of our lease agreements, we do attempt to settle accounts as fairly as possible. In almost all cases, we have anywhere from 2 to 5 unrelated residents on a joint lease agreement. Each of these residents and/or their guarantors pay security deposits, rents and fees on the accounts separately from one another. In the end, any open balance on the account should be deducted from the total security deposit and the remaining amount should be refunded, no matter who the offending tenant was. We try to ensure that tenants who have paid diligently on their accounts are rewarded by not being held responsible for tenants who may not have been so responsible.

In this particular case, we do have Mr. [redacted] and his daughter’s best interest at heart. As much as the process has been drawn out, provided that Ms. [redacted] pays as she has promised she will, this will pay off in the end for the [redacted] family, as they will not be held responsible for another tenant’s shortcomings.

Please let me know if you need any further information. As of now, I still have not contacted Mr. [redacted] regarding our recent correspondence with Ms. [redacted].

Have a great weekend!

Property Manager, Price-Williams Realty

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: [redacted] took my check of $460. for my daughters rent and dumpster fee in mid-July and failed to execute a rental contract with all 6 parties blocking my daughter from legally entering the property prior to college classes starting. The property manager and her staff suggested to my daughter that she go to the property and have a resident let her move in but stated that they, the company, were not able to do so. I would not allow my daughter to tresspass and she was forced to find another place to live as clsses had begun. When I asked for a refund, their property manager, [redacted], stated that we would have to get the money back from the original residents as we basically paid their rent. I reminded her the check was cashed by her company and that is who I expect to receive the refund from. Ms. [redacted] continues to dodge calls and the owners, Mr. [redacted] and [redacted], have not responded either and it has been 2 months!Desired Settlement: 1. Check mailed immediately to our home at [redacted] 2. Apology for their incompetence.

Business

Response:

Our office was contacted in May 2014 by the residents of [redacted] and [redacted] to execute a sublease between themselves and [redacted] for the August 22, 2014-August 3, 2015 lease term. At that time, the wrong paperwork had been submitted and the residents and [redacted] were notified of such. [redacted] and two of the five residents submitted the appropriate paperwork signed on the same day. [redacted] attempted to contact the residents via email and phone numerous times throughout the summer to obtain the remaining needed signatures, each time being told that they would sign in August. In July, [redacted] made payments towards the residents lease account. In August, [redacted] contacted [redacted] in order to gain access to the premises. Legally, we were unable to provide access as the current lease term had not yet begun. At this time, we have received in our office a fully executed sublet agreement signed by all residents and [redacted], but no further payments have been received from [redacted]. I believe this matter to be in litigation at this time between the residents and [redacted] due to [redacted] not fulfilling the obligations of the agreement. Please find attached the fully executed Sublet Agreement received in our office.

The last contact that I had with Mr. [redacted] or [redacted] was in August and I am not aware of any further attempts to contact me or any of our owners. There are no emails or voicemails/phone messages from either on file for myself or our owners.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Concerns regarding response:

Under the heading of “Sublet Agreement” it states, (This form is to be filled out and signed by outgoing resident and incoming sublessor only). That didn’t happen.

“Premises (address)” does not indicate a city or providence.

There is no “date of original lease agreement”, only Aug. 2014.

Amount was altered from $200 to $400. on contract without initials indicating when/who changed it.

Three original residents were added after the Aug 22, 2014 date which was the date provided by the property manager as the date of execution of the contract and earliest move in date. This forced my daughter to be homeless for 1 week.

Agreement contains language for “Original Resident” related to their deposit being spent. There is no language regarding a Sublet Resident forfeiting a deposit. Therefore, it should be repaid.

Regards,

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Business

Response:

We will not be able to satisfy the requested resolution to this matter. There is not contractual agreement between Ms. [redacted] and [redacted]. The Sublet Agreement in question is a contract that was executed between Ms. [redacted] and the tenants of [redacted]. Our roll in the agreement is simply to obtain knowledge of the person(s) residing at the premises. Any refunds of rent should be resolved between the parties of the Sublet Agreement.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted] cashed a check for $460., the tenants did not. If [redacted]'s role "is simply to obtain knowledge of the person(s)....", then why did [redacted] demand and retain a holding deposit? If [redacted] then gave the money away that does not absolve [redacted] of the legal and moral responsibility to refund money when no services were provided.

Regards,

Business

Response:

This check was accepted from [redacted] as rent on behalf of the tenants at [redacted] as we had received a contract signed by [redacted] indicating her intention to live and pay rent at the premises.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted] has admitted to accepting a check 6 weeks prior to having an incomplete attempt at a contract to place 6 people in a single dwelling while at the same time blocking legal entry to the property. Looks like we're going to court. I would like to thank the Revdex.com for attempting to resovle this issue.

Regards,

Review: When I first spoke to Price-Williams about leasing, one of their biggest selling points for me was that every person in a room would get a parking spot; however, this is a joke. Sometimes you get one sometimes you don't. They have a towing company that we are supposed to call, and that works sometimes. The problem is that people park here with staff parking stickers. (the white ones with green writing), but they aren't staff. I know one of the girls who has one, and she got it because she is a family friend of the price family. This business doesn't mind taking our money every month, but they don't want to give a service that justifies approximately 1600 a month. Here recently there has been a lot of vandalism in our lot. I can think of three off the top of my head. We all contacted the police and they promptly told us, "We apologize but Price-Williams won't put up security cameras, we will try our best but we have nothing to go on". So I called Price-Williams, and I was told that it would be too much of an undertaking for Price-Williams, but she would mention to the owners. There are 6 units in my building and three buildings to my lot, that;s roughly $341,280 per year, not to mention the other buildings on a different lot but the same block. With that much of an income from our building, I would hope that they could take care of their tenants. The staff there has been nothing but nice to me, but the owners are a joke. They are greedy with their money that we (the tenants) get the short end of the deal.Desired Settlement: I would like for them to do a few things:

A.) to stop advertising their parking spaces if they can't actually make sure that every person gets one.

B.) Take away and stop giving out the staff stickers to non-staff (I know first hand that they have)

C.) Install one or two security cameras on the lots. It cost me $400 dollars to get a busted trunk lock fixed, and nothing can be done because there are no cameras.

D.) Stop being so greedy and take care of their tenants

Business

Response:

Price-Williams strives to keep resident satisfaction a priority. We encourage all of our residents to contact our office with concerns, and if possible will do our best to address and/or alleviate any issues that you may have.

That being said, we understand the concerns you have voiced and in response we have already begun work to identify any ongoing parking availability issues at this location. Being that this is the first report received of any parking issues, we have not looked into a resolution before now. We will certainly continue to work on addressing the issue of parking to alleviate any effect that our residents at this location may be experiencing due to the new [redacted] opening across the street recently.

As far as the vandalism of vehicles, the only report received previously was of your vehicle. At no time have we implied that there would be any extra security measures for vehicles parked at this location, a vehicle parked here is just as likely to be vandalized as a vehicle parked at any local supermarket or home residence. Additionally, the presence of cameras would not ensure that the vandals would be identified or prosecuted.

Please feel free to contact our office directly with any issues that may arise in the future so that we may have to opportunity to address them prior to filing a formal complaint.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have contacted them many times, my roommate has contacted them, and my neighbors have contacted them. To say that this is not a high crime area is not the point, the point is that property has been damaged and as paying tenants we deserve at least the option to have the ability to attempt to catch who did the vandalism. The simple fact is that things get pushed off and pushed off because it's a college town, and we are college kids.

Regards,

Review: I am writing this letter in hopes that you can assist me find a resolution to a

situation with a local business. My daughter attended [redacted] University

and rented an off campus apartment from August 2012 until Nov of 2013.

The apartment is located at [redacted] Street [redacted], VA and is referred

to as # [redacted] on the attached document. . Price Williams is the

management company she leased the apartment from. The address is a multi-story

building located between [redacted]t and [redacted] Street. My daughter sublet

the apartment to Mr. [redacted] in November 2012. He moved out in Aug 2013.

Price Williams was aware and approved the sublet.

On or about October 8, 2013 my daughter received a security deposit report from Price

Williams with a check for $57.00. There is a list of grievances that I

have attempted to address with the management of Price Williams:

• I have made numerous attempts to contact not only a manager at Price Williams

but the actual person who conducted the move out report. I have left

messages on voice mail and to date have received no response.

• I have sent correspondence via the US. Mail to which I have received no

response.

• The check sent by Price Williams to my daughter has her name misspelled

rendering the check unacceptable by her bank. The rental contract clearly

states the correct spelling of her name.

• Out of a $420.00 security deposit they returned only $57.00

• As you can see they charged her $264.00 X 75% for reconditioning. I have

yet been able to get an explanation for this exorbitant charge/fee.

• Price Williams charged $75.00 for general cleaning. Again, to date I have

not been able to get a explanation of this fee. Why is this fee added

when they have already charged an outrageous reconditioning fee?

• They charged a fee of $90.00 for carpet cleaning. Again, this fee is

outrageous given the size of the apartment. I have no doubt that Price

Williams maintains a contract with a local company for this.

I am in possession of numerous pictures my daughter received from Mr. [redacted] which were

taken the day he moved out. The pictures clearly show the apartment to be in

much better condition than it was the day I moved my daughter in.

Normal wear and tear on a property is to be expected. This property was turned back

over to Price Williams in better condition than the day it was rented to my

daughter. It took us several hours to clean the apartment the day we

moved my daughter in. There were rodent droppings throughout the

apartment and several other issues with the apartment.

After talking with several other parents whose children have also rented from Price

Williams it came to light that this is appears to be a normal business practice

for them. Over stating the cleanup costs and damages to the property is a

routine and common thing that they do. Taking advantage of these young

people who may or may not know any better is disgraceful.

As co-signor on the lease I believe a fair resolution is expected. Out of

the $420.00 security deposit that we gave I believe it’s’ only fair and

equitable that $320.00 be returned to us. From overstating the condition

of the apartment at termination of the lease to the misspelling of my

daughter’s check (rendering it useless) and the lack of common decency by

returning my calls and letters, I believe that is a fair solution. If

this resolution isn't met I will have no other choice but to contact my

attorney and pursue an aggressive civil action against them.

If you have any questions please feel free to contact me at the address below.

Sincerely,

Desired Settlement: see above

Business

Response:

In response to complaint [redacted] I would like to begin by stating that we have no record of any phone calls or letters being received in our office.

I do understand that [redacted]’s name was spelled incorrectly on the refund check and we will be more than willing to reissue a new check with the correct spelling once the original check has been sent to and received by our office.

While we are aware of the sublease agreement between Ms. [redacted] and Mr. [redacted], this in no way affects our decision regarding charges for reconditioning, cleaning or damages. The sublease agreement is simply an agreement between our resident and a third party of their choice. The original resident (Ms. [redacted]) remains responsible for all aspects of the lease agreement. Any discrepancies that may have been caused by the sub lessor (Mr. [redacted]) will need to be addressed between sub lessee and sub lessor.

The work completed upon vacate of the apartments is performed by contractors, unless for damages in which case it is performed by our staff. In this particular case, we do have records on file of invoices from our contractors for all of the charges placed on this account and deducted from the security deposit.

I would be willing to take into account the condition of the apartment upon move-in by Ms. [redacted], except that the move-in condition report provided by Ms. [redacted] after move-in details nothing more than the following items:

-loose deadbolt

-3 nail holes in living room wall

-small stains on living room carpet (for this I am willing to refund the $20 spot cleaning fee from our contractor)

-bent screens

-kitchen drawer off hinges

-leak under kitchen sink/faucet

-damaged toilet seat

-black mark on bedroom wall

All of the items above should have been addressed by our maintenance staff once the move-in report was received by our office, and we have no record of complaints regarding the cleanliness of the unit, much less rat droppings.

Pictures of the unit, unless taken in great detail and in a well-lit area, tend to be a great tool for showing damages or lack thereof. They are not an effective tool, however, in showing the condition of the walls (i.e. nail holes, food stains), carpets or detailed cleaning such as the inside of the oven, refrigerator, or shower stall. All of these are items that our contractors would address in preparing the unit for the next tenant.

In addition to the above, we mail a letter to all residents prior to the lease expiration requesting that the resident schedule a move-out walk through with one of our staff members so that any issues can be discussed on site and in person. We specifically indicate in this letter and in our “Policy and Procedure Handbook” that failure to be present at the move-out walk through will indicate that all cleaning procedures and damage repair performed will be acceptable to the resident(s).

In this particular case, there was no move-out walk through scheduled, nor was anyone present at the time of walkthrough.

Please let me know if I can provide any further information.

Thanks,