Priced Right Auto Sales, LLC

The first one was a Ford Explorer which the transmission on the truck went out weeks after having it and it was stated that it had low milesThe second one is the Nissan Pathfinder which I had to wait to weeks before getting itI came back weeks later letting you know that it was making an unusual noise and you told me that you did not hear anything verses you having it inspectedYou still have not offer to fix this issueAnd on top of that you are saying that I owe money months later to you now that I am having trouble with the truckThat is crazy! I have my paperwork which shows in state differentThe bottom line is this I need the repairs completed on my truck and I need to know if in fact its going to be doneI do not trust that your Mechanic is going to do what needs to be done, So, I found one that will make the repairs and if you can pay for all the parts thats needed that would be fine if not I want out of the contract with Honor Finance breaking evenThis has caused A LOT of stress and has put me in a bad situation with my job being jeopardize because of this issueI really need my truck fixed as soon as possible I do not want to keep going back in forth with this situation I have been with out vehicle for months and I have been waiting on a truck which it never happened and I have called in gotten the run rounds for the past # months with your sales reps leaving me on hold in then hanging up on me I do not want to go through that and I should not have to.Sincerely, [redacted]

Priced Right Auto Sales strives to provide the best in customer service for all of our customersAll of our vehicles are checked, tested, and serviced prior to considering them ready to sellWhen it was brought to our attention that the Chrysler was experiencing service issues, we immediately began diagnosing and correcting the issueAt that time, it was in need of a new water pump, which we replaced, making it fully operableA few weeks later, the vehicle was returned to the dealership for additional service and it was determined that the vehicle was experiencing a malfunction of the timing beltUnfortunately, that is something that cannot be foreseen and is completely unpredictableNevertheless, we expressed our apologies and did everything in our power to satisfy the customerWhen [redacted] expressed her feelings towards the vehicle, we went above and beyond to find her a vehicle that she not only liked, but was compatible for her needs- both financially and comfortablyWith the new vehicle she chose, we were able to lower her payments and her interest rate as she requested In addition to checking the vehicle herself, she had a friend test drive it and inspect it mechanically, all resulting in satisfaction prior to signing any documents for the new vehicle

Priced Right Auto Sales strives to provide the best in customer service for all of our customers. All of our vehicles are checked, tested, and serviced prior to considering them ready to sell. When it was brought to our attention that the Chrysler 300 was experiencing service issues, we immediately...

began diagnosing and correcting the issue. At that time, it was in need of a new water pump, which we replaced, making it fully operable. A few weeks later, the vehicle was returned to the dealership for additional service and it was determined that the vehicle was experiencing a malfunction of the timing belt. Unfortunately, that is something that cannot be foreseen and is completely unpredictable. Nevertheless, we expressed our apologies and did everything in our power to satisfy the customer. When [redacted] expressed her feelings towards the vehicle, we went above and beyond to find her a vehicle that she not only liked, but was compatible for her needs- both financially and comfortably. With the new vehicle she chose, we were able to lower her payments and her interest rate as she requested.  In addition to checking the vehicle herself, she had a friend test drive it and inspect it mechanically, all resulting in satisfaction prior to signing any documents for the new vehicle.

The first one was a 2006 Ford Explorer which the transmission on the truck went out 3 weeks after having it and it was stated that it had low miles. The second one is the 2005 Nissan Pathfinder which I had to wait 2 to 3 weeks before getting it. I came back 2 weeks later letting you know that it was making an unusual noise and you told me that you did not hear anything verses you having it inspected. You still have not offer to fix this issue. And on top of that you are saying that I owe money 9 months later to you now that I am having trouble with the truck. That is crazy! I have my paperwork which shows in state different. The bottom line is this I need the repairs completed on my truck and I need to know if in fact its going to be done. I do not trust that your Mechanic is going to do what needs to be done, So, I found one that will make the repairs and if you can pay for all the parts thats needed that would be fine if not I want out of the contract with Honor Finance breaking even. This has caused A LOT of stress and has put me in a bad situation with my job being jeopardize because of this issue. I really need my truck fixed as soon as possible I do not want to keep going back in forth with this situation I have been with out vehicle for 3 months and I have been waiting on a truck which it never happened and I have called in gotten the run rounds for the past # months with your sales reps leaving me on hold in then hanging up on me I do not want to go through that and I should not have to.Sincerely,[redacted]

Dear [redacted],I have reviewed all of the notes on this transaction.  Unfortunately after review this account there is a passed due balance still owed on the car from the original purchase of the vehicle. In response to the issues you have had with the vehicle (one thing as a...

used car dealership we are dealing with pre-owned vehicles. There is no way for any dealership and/or person that can ever tell you when your vehicle will start having any issues if any issues at all)1. Customers: In January I called in let a member of your staff know that I was having issues again with the Nissan which I was told to contact Honor Finance which was not the case then here it is the alternator needed to be replaced then the fuel pump and starter   Response Dealership: You purchased in Sept 2016, unfortunately you didnt purchase a extended warranty on this vehicle. So 90 days after the sale there is no coverage on this vehicle. One this we do offer for all our customers is if you are having a problem with your vehicle bring it to our service shop and get the work done for you at a reduced rate. Which is a huge savings for all our customers.Again if you have any problems in the future bring the vehicle back to Priced Right Auto Sales, and we will get service done at a reduced rate.