Priceline.com

size="2">RevDex.com, Inc.
 
I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
We are sorry
that the consumer’s plans changed and unable to travel as booked.
 
Attached
hereto is a copy of the consumer’s checkout page authorizing the following cancel
policy:
 
Cancel Policy: Priceline will not charge you a
change or cancel fee, however this hotel has the following cancellation policy:
For the room type you've selected, you can cancel your reservation for a full
refund up until noon on Wednesday, January 28th (local hotel time). If you
decide to cancel your reservation anytime between noon on Wednesday, January
28th and noon on Thursday, January 29th (local hotel time), the hotel requires
payment for the first night's stay. You will be charged for the first night's
stay including taxes and fees. Any remaining amount will be refunded to you.
Refunds or cancellations are not available after noon local hotel time on your
day of arrival (Thursday, January 29th).
 
Priceline
appreciates the opportunity to clarify.
 
Sincerely,
[redacted]
priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-01-27 20:49:20

Check-In:
Thu, Jan 29, 2015

Check-Out:
Fri, Jan 30, 2015

1 Night


1 Room

>> change dates

Days Inn And Suites [redacted]








about |
more photos |
hotel map |
guest reviews
|
amenities
Priceline guests enjoy the free
Wi-Fi and shuttle service, as well as easy I-74 access at the [redacted]
rooms from
$65
per night



























































































































Choose Your Room


Your credit card will not be charged for this room
until the time of your stay. Lock in your room price now...and pay later.



We've chopped booking fees at this hotel to keep
our bottom-line prices lower.


We guarantee the best possible price on this room.




$65.99
per night

--------------------------------------------
1 King Bed - Smoking Business Room
- Free Continental Breakfast, Free Wifi, Fridge | +
room details


Freebies: Free breakfast and free
internet in room

FREE Cancellation
until 12:00 PM on Jan 28 - See Details







Room
Details:
Business 1 King Bed Smoking Room With Free Continental Breakfast, Free Wi-Fi
And Refrigerator



$65.99
per night

--------------------------------------------
1 King Bed - Nonsmoking Business
Room - Free Continental Breakfast, Free Wifi, Fridge | +
room details


Freebies: Free breakfast and free
internet in room

FREE Cancellation
until 12:00 PM on Jan 28 - See Details







Room
Details:
Business 1 King Bed Non-Smoking Room With Free Continental Breakfast, Free
Wi-Fi And Refrigerator



$65.99
per night

--------------------------------------------
2 Queen Beds - Nonsmoking Room -
Free Continental Breakfast, Free Wifi, Fridge, Microwave | +
room details


Freebies: Free breakfast and free
internet in room

FREE Cancellation
until 12:00 PM on Jan 28 - See Details







Room
Details: 2 Queen
Beds Non-Smoking Room With Free Continental Breakfast, Free Wi-Fi,
Refrigerator And Microwave



$65.99
per night

--------------------------------------------
2 Queen Beds - Smoking Room - Free
Continental Breakfast, Free Wifi, Fridge, Microwave | +
room details


Freebies: Free breakfast and free
internet in room

FREE Cancellation
until 12:00 PM on Jan 28 - See Details







Room
Details: 2 Queen
Beds Smoking Room With Free Continental Breakfast, Free Wi-Fi, Refrigerator
And Microwave



$79.99
per night

--------------------------------------------
Queen Room with Two Queen Beds -
Non-Smoking | + room details


Freebies: Smart Deal

Freebies: Free breakfast and free
internet in room

Flexible Cancellation - See Details










Room
Details: Queen
Room With Two Queen Beds - Non-Smoking - This Room Includes Free Wi-Fi, A
Microwave And A Mini-Fridge.Please Note That The Price Is Based On 2 Guests.
Maximum Occupancy Is 4 (See Hotel Policies).
Room
Facilities:
Telephone, Air Conditioning, Hairdryer, Iron, Radio, Refrigerator, Ironing
Facilities, Seating Area, Toilet, Microwave, Bathroom, Heating, Cable
Channels, Bath Or Shower, Carpeted, Alarm Clock

Your
credit card will not be charged for this room until the time of your stay.
Lock in your room price now...and pay later.


We've
chopped booking fees at this hotel to keep our bottom-line prices lower.



We
guarantee the best possible price on this room.





$79.99
per
night

--------------------------------------------
King
Room | + room details



Freebies:
Smart
Deal

Freebies:
Free
breakfast and free internet in room

Flexible
Cancellation - See Details










Room
Details: King
Room - This Room Includes Free Wi-Fi, A Microwave And A Mini-Fridge.
Room
Facilities:
Tea/Coffee Maker, Telephone, Air Conditioning, Hairdryer, Iron, Radio,
Refrigerator, Ironing Facilities, Seating Area, Toilet, Microwave, Bathroom,
Heating, Cable Channels, Bath Or Shower, Carpeted, Alarm Clock



$79.99
per
night

--------------------------------------------
Queen
Room with Two Queen Beds - Smoking | + room details


Freebies:
Smart
Deal

Freebies:
Free
breakfast and free internet in room

Flexible
Cancellation - See Details










Room
Details: Queen
Room With Two Queen Beds - Smoking - Cable Tv And A Fridge Are Included In
This Room.
Room
Facilities:
Telephone, Air Conditioning, Hairdryer, Iron, Radio, Refrigerator, Ironing
Facilities, Seating Area, Toilet, Microwave, Bathroom, Heating, Cable
Channels, Bath Or Shower, Carpeted, Alarm Clock



$89.99
per
night

--------------------------------------------
1 King
Bed - Smoking Suite - Free Continental Breakfast, Free Wifi, Fridge,
Microwave | + room details



Freebies:
Free
breakfast and free internet in room

FREE
Cancellation until 12:00
PM on Jan 28 - See Details







Room
Details: 1 King
Bed Smoking Suite With Free Continental Breakfast, Free Wi-Fi, Refrigerator
And Microwave



$89.99
per
night

--------------------------------------------
1 King
Bed - Nonsmoking Suite - Free Continental Breakfast, Free Wifi, Fridge,
Microwave | + room details



Freebies:
Free
breakfast and free internet in room

FREE
Cancellation until 12:00
PM on Jan 28 - See Details







Room
Details: 1 King
Bed Non-Smoking Suite With Free Continental Breakfast, Free Wi-Fi,
Refrigerator And Microwave

Summary
of Charges
For many of our hotels, you're able to pay the hotel
directly at the time of your stay rather than up-front at the time of booking.
This new flexible feature is available at the hotel you have chosen.
x close
"Pay When You Stay SM" room
This is a "Pay When You Stay" room. The hotel will bill you the amount
shown below at the time of your hotel stay.
The actual
charges for your hotel room are shown in the local currency below.






























Room Cost: (details)
avg. per room, per night

$65.99

Rooms:

1

Nights:

1

Room Subtotal:

$65.99

Taxes:
Taxes & Fees:

$7.23
We've chopped fees on this hotel.

You Pay Today:

$0

Total Charges: Total Charges:

$73.22
Best Price Guarantee on this hotel


Mandatory Hotel Fee:



$null
- This
hotel fee is charged by property at checkout.


Total
Cost:


$73.22


*The
U.S. dollars estimates provided are based on the current exchange rate. The
hotel will determine the final total.


Reservation
Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.
















[redacted]


 
 
 
 
 
 

Use
this name for all rooms

 
Important
Information



































Room Description: Business 1 King Bed Non-Smoking Room With Free Continental
Breakfast, Free Wi-Fi And Refrigerator

Your reservation is for 1 night,
checking in on Thu, Jan 29, 2015 and checking out on Fri, Jan 30,
2015 for 1 Room

Rate Description: Websaver - Full pre-payment required upon booking

Hotel Freebies Details:
Free breakfast and free internet
in room

Cancel Policy: Priceline will not charge you a change or cancel fee,
however this hotel has the following cancellation policy: For the room type
you've selected, you can cancel your reservation for a full refund up until
noon on Wednesday, January 28th (local hotel time). If you decide to cancel
your reservation anytime between noon on Wednesday, January 28th and noon on
Thursday, January 29th (local hotel time), the hotel requires payment for the
first night's stay. You will be charged for the first night's stay including
taxes and fees. Any remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on your day of
arrival (Thursday, January 29th).

•


Please
note that this booking is being offered to you through our subsidiary,
Agoda.com.



Mandatory
Fee: This
hotel charges an additional . This fee will be charged to you directly by the
hotel. Mandatory fees are not optional and typically cover items such as
resort fees, energy charges or safe fees. The amount of the charge is subject
to change.



Guarantee
Policy:



Guarantee Policy: Reservation is guaranteed for arrival on the confirmed
check-in date only. If you don't check-in to the hotel on the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.

Your credit card is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
Your
PayPal account is charged the total cost above at time of purchase. Prices
and room availability are not guaranteed until full payment is received.

Additional
Information About the Room You Selected:



Important
Information From The Hotel: You must show a valid photo ID and credit card
upon check-in. Please note that all special requests cannot be guaranteed and
are subject to availability upon check-in. Additional charges may apply.
Guests are required to show a photo identification and credit card upon
check-in. Please note that all Special Requests are subject to availability
and additional charges may apply.



All rooms are booked for double occupancy (i.e.
2 adults) and accommodations for more than two adults are not guaranteed.

Your
credit card will be used to guarantee the reservation. The hotel will charge
you directly for room and tax. The hotel reserves the right to authorize your
credit card prior to check-in.



Your
credit card will be used to guarantee the reservation. The hotel will charge
you directly for room and tax. If you decide not to use your hotel
reservation you must cancel it according to the cancel policy listed or you
may be subject to a no-show penalty charged by the hotel. The hotel may
require a deposit on confirmed reservations. Deposit amounts can vary from
one night to all nights of the stay or another amount required by the hotel.
If your hotel requires a deposit, they will charge the credit card provided
at time of booking. In the event they are unable to charge the applicable
deposit to the credit card provided, your reservation may be cancelled.
Please contact this property directly for their deposit policy.



If you
don't check-in to the hotel on the first day of your reservation and you do
not alert the hotel in advance, the hotel reserves the right to cancel your
reservation and may charge you a penalty.



The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental charges
or fees that may be charged by the hotel to the customer at checkout. These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in the room rate.

By
continuing with your booking, you agree you have read and accept our terms & conditions
and privacy
policy.




CONTRACT_ID:

[redacted]

face="Times New Roman">
 
In order to locate the
reservation and review this matter, please provide the 11 digit Priceline request
number, as well as the email address that was provided to Priceline at the time of purchase.
 
Thank you,
[redacted]
Priceline.com

Trip Number: [redacted]
Customer or Passenger's Name: [redacted]
 
Dear [redacted],
We are contacting you today regarding your airline
reservation for Trip Number [redacted].
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
would like  a refund for of the fees charged
when  the incorrect passenger  name was entered and a new ticket was issued
with the correct passenger name. Please be advised that the purchased
reservation is restricted. It cannot be changed, cancelled or refunded, and the
fees charged due to the name correction cannot be waived.
Also, we understand you contacted us within 24-hours requesting
to cancel the reservation. The 24-hour window applies to Published Price/Retail
airline tickets and   does not apply to restricted  Name Your Own Price reservations.  
We apologize for any inconvenience and thank you for your
time.
Sincerely,
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
First, I also have a screen shot of my search engine which clearly shows 7/22 – 7/26/15 as my travel dates I was searching for on June 22 and still shows the correct dates I entered on 6/22 and many other days prior since I have been looking for travel on these days for some time now.  
Second, when I called about the incorrect dates, it was in no way indicated that I had 24 hours to cancel these flights due to the wrong dates.  I learned this after the fact from the airlines, at which time I called Priceline again to clear this up and wanted an explanation as to why my flights were not cancelled within the timeframe as I cannot use or want the flights they made.  I would of cancelled this flight instead of looking for a resolution to this issue had I known that option was available.  Trying to resolve this is costing me much more than if I would have cancelled my flights and gone somewhere else to make my reservations for the dates I actually needs to travel.  The only option I was given was to change my flights with the additional charges that I would incur.  I would of made reservations at those rates a long time prior, but I was still searching for better flight prices, which I thought I found with Priceline.
Part of my complaint about this whole situation is the deceitful practices of Priceline.  I am not the fist consumer who has suffered from it and I am sure I won’t be the last.  It is time that someone put a stop to this practice.  A consumer enters the dates they needs as I did and Priceline makes this great offer that the consumer clicks to accept; however, Priceline now changes the dates once it moves to their system through the third party site.  As I indicated, I entered my dates for 7/22 – 7/26/15 and received a list of offers including an offer for $372 which I immediately clicked, but unfortunately the offer did not go thru their website as I requested.  With their deceitful, unethical, tricky, sneaky ways, they confirm me with dates I did not enter for the $372.  
As I indicated I too have a printout of what my search engine showed and continues to show, which are the dates I selected of 7/22 – 7/26/15.  I have not made any other travel searches so my search engine continues to show the dates I entered.  My history on my computer also shows this fact.  If needed, I will check to see if there is a way to retrieve the history to prove this fact, wherein it would show that I have been looking for the exact same dates for many, many weeks (if not months).  
The attached screen shot was the shot I took during my initial conversation with the Priceline representative.  Shown here with the address I was provided with when I was unable to speak to a supervisor (was told none was available), so I requested an address to send a written complaint.  I told the representative that my screen still showed the dates I entered and that I was looking at it.  I am not complaining about [redacted] as they continue to show the dates I entered and requested, but I am complaining about Priceline’s deceitful practices and the inappropriate activities and actions as they deceive consumers into travel and other items by offering a great price, but not the producing what the consumer is actually requesting.  This is not the first time they have done this.  I have learned of many similar cases after I started to search complaints from other consumers online.  This is one of their standard deceitful practices, and they continue to get away with these fraudulent practices at the expense of the consumer.  It is unfair that they can continue to be allowed to behave indecently and get away with it because they claim they have “proof” when their systems converts the information a consumer enters to what Priceline wants to offer rather than what the consumer has requested.
At this point, I would still like to cancel everything and get a full refund as I should have received when I initially called
Sincerely,
[redacted]

[redacted]
*
Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Airport under Trip...

Number [redacted] 
I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand your request to cancel the reservation because you did not receive your request for a room for one adult and two children.
 
I understand the confusion; however, the selection for the number of adults and children only applies on the regular hotel booking service where you choose the specific hotel from the List View. This means that if you have made your selections but switch to the Express Deals section from the List View, the selections no longer apply and the room defaults for 2 people, as indicated on the contract page. When you submitted the request, it indicated to us that you agree to the room occupancy indicated on the contract page of 2 people. I have sent a separate email with a copy of your contract page for your review. I apologize; however, we are truly unable to change or cancel your reservation.
 
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
 
Sincerely,
 
[redacted]

Dear Ms[redacted]
 
Thank you for contacting us regarding your airline ticket
reservation
for Trip Number [redacted]
class="MsoPlainText"> 
We are writing to let you know that we received your
RevDex.com concern in our Executive Offices. We are sorry to
learn that you
had to cancel this reservation as the new schedule will
not coincide
with your plans.
 
As we understand, you are requesting for a refund of the
cancel fee that
was charged. The change to your reservation is a result
of your airline
modifying their schedule. As a travel agent, we have the
ability to
review alternate flight options or explore your airline?s
rules on
refunding your tickets. Since your carrier is the
merchant of record for
your ticket, all exchange and cancellation fees are
passed along to the
airline. As a travel agency, our only option is to abide
by the
airline-imposed fare rules. 
 
We have sent a refund request to the airline on your
behalf. We often
expect a longer turn around for airline refund requests.
However, we are
aware that they are doing their best to respond to all
refund requests
as soon as possible. Please be assured that we will
continuously follow
up your issue with the airline.
 
We apologize for any inconvenience and truly appreciate
your patience
while we resolve this issue for you.
 
Sincerely,
 
Berna A[redacted]
Executive Offices

Hello.  Please see the response we have sent to our customer below.
Dear Ms. [redacted]
 

face="Calibri">Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number [redacted]
 
I am writing to let you know that we received your Revdex.com concern in our Executive Offices.
 
I understand that you had an issue with your hotel accommodation. We truly apologize for the inconvenience. We have reviewed your case and decided to refund the hotel portion in full. You will be receiving a refund amounting to $379.53.
 
Your refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days.
 
Also, thank you for bringing this issue into our attention. This has been escalation to our Hotel Team for necessary update.
 
Thank you for giving us the opportunity to assist you, and I hope you find this information helpful.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: I have already done what you are asking. If you checked my record you would have clearly seen you have multiple bank statements from me and I also faxed over a resent letter from my bank mentioning that it is clearly your fault. Please look into my record as this is horrible situation for me. I am not in the country and I am not able to CONSTANTLY keep at this because your business has cost me more money calling and faxing documents over than what you owe me. As I mentioned the supervisors names were given to you but yet again Paula is handling my account on your end and has been for the last two months and I need this resolved NOW.  
Sincerely,
[redacted]

Revdex.com, Inc.
With priceline, consumers have the option to
select a specific airline, flight itinerary and airfare, or select our Name
Your own Price service for discounted airfares and agree to travel anytime
between 6 am and 10 pm.
As noted on the attached contract page, the
consumer opted for a Name Your Own Price airfare for greater savings. Tickets will be round-trip,
coach-class and your trip will start between 6am and 10pm on the travel dates
selected, and flights will be scheduled to arrive no later than midnight local
time.
On each consumers’ contract page, including the contract
page in question, we clearly and conspicuously place the following disclosure
regarding this issue:

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.




Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)



Thank you for the opportunity to clarify.


Sincerely,
N. D'Angelo

Priceline.com
 



This contract for request
number 2[redacted]3 was originally initialled on Tue Mar 4 17:23:41 EST 2014
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.

Airfare Details




Depart:
Fri, March 21, 2014




Return:
Mon, March 24, 2014




Departing Airport:
George Bush Intercontinental Airport (IAH)
Houston, TX




Arrival Airport:
Mccarran Intl Airport (LAS)
Las Vegas, NV




Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.




Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)




Ticket Delivery:
Electronic Ticket




Passengers:
Aurelia Jarniece Samassekou




Aircraft:
Jet aircraft



Summary of Charges

Airline Ticket Offer
Price:




$326.00 per ticket




Govt Taxes, Airline Fees and Agent Fees:




$28.95 per ticket




Airline Ticket Trip
Protection:




Declined+ Add now Recommended!




Number of Tickets:




1




Airline Ticket
Delivery:




$0.00 (Electronic
Ticket)




Airfare Subtotal:




$354.95




Total Trip Cost:
(All prices are in US dollars)




$354.95




Baggage fees
are not included in your trip cost.



Important Information


























•




Your airline tickets are
non-refundable, non-transferable and non-changeable.




•




Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservation. If any part of the ticket is
unused it has no value after ticketed departure time.




•




Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.




•




If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.




•




You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.








Initial Here:












AS









I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

Please see the response below that we have sent to our customer.
[redacted]
 

face="Calibri">Thank you for taking the time to contact us regarding your reservation with [redacted]or Trip Number [redacted]
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices.
 
We understand that you are requesting a refund of your Collision Damage Insurance. We reviewed your concern and made a decision to refund your insurance back as goodwill. A refund for $33.00 was issued on November 22, 2016. Your refund has been processed through our system. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time.
 
Thank you for giving us the opportunity to assist you and we thank you for your time.
 
Sincerely,
 
[redacted]
[redacted]

Priceline did not stand behind my stay at the [redacted] at Eagle Crest. First night was fine but next morning water was shut off and when came back on was very dirty. That evening found out that room was not cleaned or made up. Complained to [redacted] and Priceline and was offered 20% off. That was not satisfactory and I will never go through Priceline again.

I would start by my appreciation for priceline to make a profit, and was happy that they responded with my contract since it clearly states: Best Price Guarantee in bold letters with no link to what that means in the contract singed by me.  The difference in price that is clearly shown to the customer upon checkout clearly shows that the customer is not getting the best price guaranteed and is clearly false advertising. Best Price is bold font!  With all the ads that were flashing on the screen I am quite certain that Priceline is able to make a profit without making the customers feel like they were taken advantage of.  Obviously they have no desire to do what is right and would rather take advantage of people by clearly wording contracts in a way that allows them to get away with stealing.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear Ms. [redacted],

face="Calibri">
Thank you for taking the time to contact us regarding the charges on your hotel request for Trip Numbers [redacted] and [redacted].
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
As part of the request process, we authorized your card to determine if your bank will accept the charge; however, because your request was not accepted, you were not charged. Depending on your bank, and in most cases, authorizations or pending transactions are removed within three to at most seven days.
We are unable to speed up the process since we do not have access to your bank's system. However, if you still see these charges/pending transactions on your account, you may send us the copy of your billing statement showing these charges along with the following information to assist us when contacting your bank in order to locate the authorization.
- Billing Name
- Form of Payment (i.e. Credit Card or Debit Card)
- Name of bank
- Bank's phone number
- Last 4 digits of Social Security Number
Please send the billing statement as an attachment using PDF or JPG format and  be sure that it is no larger than 2MB. Any attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account. 
I hope you find my reply helpful and thank you for your time.
 
Sincerely,
Jenn H[redacted]
Executive Offices

Dear M[redacted]
 
We are contacting you today regarding your reservation at
the S[redacted] [redacted]t booked under Trip Number [redacted]
class="MsoPlainText"> 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, the
hotel provided you a room with 2 double beds and you would like to be refunded
for the reservation. We apologize for any inconvenience this may have caused.
 
We checked our records and verified that the rate you
selected for your reservation was for a 2 Double Beds - Accessible Nonsmoking
Room. This information was provided on your contract page prior to booking. We
contacted the hotel and verified that you stayed in a 2 double bed non smoking
room. We apologize; however, we will be unable to process a refund because the
room type that you received was the one booked for your reservation.
 
For your reference, we sent a copy of your contract page
on a separate email.
 
We apologize for the inconvenience and thank you for your
time.
 
Sincerely,
 
[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]

I contacted Kristen A[redacted] at ###-###-####. I informed Kristen that on 9/5/14 I submitted a reservation for a stay at the [redacted] Hotel Downtown Denver and flight accomodation from Sept 10- Sept 13. After submitting the details as displayed above, priceline.com sent an email that showed [redacted] Hotel Denver Airport, which is a non-smoking hotel. I called to cancel the reservation and priceline.com's overseas partners informed me that my reservation was non-refundable and non-changeable. According to Kristen, (finance manager at priceline.com) Priceline.com refuses to change or refund the reservation that was charged to my [redacted] asserting that they have made no error. Priceline.com did not deliver on the product they advertised.

We have received the consumer’s additional comments and we are truly sorry to hear about the consumer’s disappointment with the purchase. We always strive to create a positive customer experience, and we appreciate the feedback provided by the consumer.

Dear Ms. [redacted],
Roman">
 
I am are writing to let you know that we have received
your Revdex.com concern in our Executive Offices in regards to your
[redacted] Rent a Car for Trip Number [redacted].
 
I understand that you viewed a refund for a rental car on
your credit card statement and canceled your trip. Upon review of your reservation,
we have confirmed that you opted to upgrade your rental car reservation. This
resulted in the cancellation and refund of your original booking and the re-purchase of the new reservation. Therefore, a  new credit card charge was applied for your
upgraded new reservation, which is confirmed in our system. We apologize that
you were not able to use your reservation; however, because your selected  reservation is restricted, it is non-refundable.
 
We are sorry that your selected reservation is non-refundable
and we are unable to assist any further in this situation.
 
Sincerely,
 
[redacted]
Executive Offices

Revdex.com, Inc.
We have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. Please note that the attachments provided by the consumer are screen shots of the website and not the consumer's booking for request number [redacted]. Attached hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the purchase, including the selected travel dates. We are sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com
This contract for request number [redacted] was originally initialled on Sun Jan 4 00:21:26 EST 2015
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $17.00 per person..
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.
Airfare Details
Depart:Fri, February 13, 2015
Return:Sun, February 15, 2015
[redacted]
Flight Times:The airlines will choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and you will arrive no later than 12:30 a.m. the next day.
Connections:Maximum of 1 connection each way. (layovers will be no longer than 3 hours)
Ticket Delivery:Electronic Tickets
Passengers:[redacted]
Aircraft:Jet aircraft
Summary of Charges
Airline Ticket Offer Price:
$140.00 per ticket
Govt Taxes, Airline Fees and Agent Fees:
$44.90 per ticket
Airline Ticket Trip Protection:
$0.00 Declined+ Add now Recommended!
Number of Tickets:
2
Airline Ticket Delivery:
$0.00 (Electronic Ticket)
Airfare Subtotal:
$369.80
Total Trip Cost:(All prices are in US dollars)
$369.80
Baggage fees are not included in your trip cost.
Important Information
•
Your airline tickets are non-refundable, non-transferable and non-changeable.
•
Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time.
•
Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss.
•
If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided.
•
You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in.
Initial Here:**
**
I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy.









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Complaint: [redacted]
I am rejecting this response because:
Your response is more proof of how deliberately vague and misleading your advertising is. What you are claiming is not what foks are seeing. Attached is the FIRST SEARCH RESULT when you do a google search for PRICELINE PRICE MATCH GUARANTEE. This is where I found it and why I purchased my ticket through Pricelione. And what it states in big, bold letters is:
WE GUARANTEE THE LOWEST PRICE ON EVERYTHING YOU BOOK
Find a lower price, we'll refund you 100% of the difference.
Book an Express Deal, we'll refund you 200% of the difference.
GUARANTEED.
This is not true since and the purpose of my complaint. What is left out is THE MOST IMPORTANT PART is missing from this big bold claim, which is buried at the bottom in the intentionally vague statement: Contact us within 24 hours to initiate your claim. Other airlines plainly state the betst price offers MUST BE made within 24 hours. Your claim is intentionally vague and misleading. 
Sincerely,
[redacted]