Priceline.com

Dear [redacted],
Thank you for taking the time to contact us regarding
your reservation with [redacted] for Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. You also contacted our
Executive Offices to request a cancelation of your entire reservation due to
your concerns regarding the current issue in [redacted].
Per airline's authorization, your reservation has been
cancelled for a full refund. Your refund has been processed. A refund for
$1,728.80 was processed today, September 9, 2014. It is your bank that will
post the refund to your account. Bank processing time varies, so please check
with them if you do not see the refund in your account within a few business
days.
If you have further questions, please contact us directly
at:
###-###-####. The Executive Office hours are 9:00 a.m.
to 6:00 p.m.
Eastern Time, Monday through Saturday. You will need to
enter your Trip Number, which is [redacted], when you contact us.
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you.
Sincerely,
[redacted]
Executive Offices

[redacted]
[redacted]
[redacted]
[redacted]
repeat scroll 0% 0%;">Hello, I filed a complaint with the Revdex.com in Connecticut on Priceline LLC, my complaint number is [redacted].  They have issued a refund in full to me today.  Thank you very much in assisting me with this problem and for the resolution. [redacted]

minor-latin;"> 
RevDex.com, Inc.
Our
record indicates that this matter is being addressed with the consumer, with
attempts to resolve the dispute.
Sincerely,
[redacted]
Priceine.com

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]









Read More Customer Complaints:

416
417
418
>
>>


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Dear Ms. [redacted],Thank you for taking the time to contact us regarding your...

reservation with [redacted] Rent a Car for Trip Number [redacted].We further reviewed your issue and made a decision to process the difference in rates that you found in [redacted].com. A refund for $41.45 was issued on January 29, 2016. Your refund has been processed through our system. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time.We apologize for the inconvenience. I hope you found my reply helpful.Sincerely,Frich A[redacted]Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your rental car reservation with Avis Rent a Car under Trip Number [redacted]46.
class="MsoPlainText"> 
We are writing to let you know that we have received your
Revdex.com complaint in our Executive Offices. We understand your
request for a refund of the difference between the lower rate you found online,
and the rate you booked on your reservation.
 
We have reviewed our records and determined that you have
been informed that we are processing a refund of 92.16 USD, as we determined
that you are eligible for our Best Price Guarantee. This refund was processed
on June 7, 2016. Please note that we process refunds through our system within
one business day. If you need to check the status of your refund after a few
business days, please contact your bank directly to inquire about their
processing time.
 
Thanks for choosing us for your travel needs, and I hope
you enjoy your trip.
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Revdex.com, Inc.
We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. Our documented case history confirms
that the consumer first contacted priceline on Sat
Aug 30, 2014 at 00:54:06 AM ET, one week after the check-in date  advising that the reservation was not used
and requested a refund. Furthermore
our travel partner and hotel verified that the reservation was confirmed at the
hotel the same day the reservation was booked, which is June 15, 2014. Since
the reservation is restricted, it cannot be cancelled or refunded. We are sorry that we are
unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com
This contract for request number [redacted] was originally
initialed on 2014-07-15 14:03:31
$135
per night
4 Star Hotel in [redacted] - River North Area
for $135/night
This deal saves 35% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.

Area:




If you're looking for world-class
shopping, nightlife and quintessential [redacted] attractions, [redacted] [redacted] is an ideal neighborhood choice. This... (Click for full
Description)




Star Rating:




What hotel is this?




Guaranteed Amenities:






Free Internet in public areas



Restaurant





Business Center


Fitness Center





Check In:




Sat Aug 23, 2014




Check Out:




Sun Aug 24, 2014




Rooms:



1 Room

2 Rooms

3 Rooms

4 Rooms

5 Rooms

6 Rooms

7 Rooms

8 Rooms

9 Rooms
All
rooms will accommodate up to 2 adults.




Choose Bed:




















$135
per night




Standard - 1 Bed Requested.






Reservation Names:
age 21 or older




Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.


Room 1


[redacted]
[redacted]
[redacted]






Room 2


First:


MI:


Last Name:





Room 3


First:


MI:


Last
Name:





Room 4


First:


MI:


Last
Name:





Room 5


First:


MI:


Last
Name:





Room 6


First:


MI:


Last
Name:





Room 7


First:


MI:


Last
Name:





Room 8


First:


MI:


Last
Name:





Room 9


First:


MI:


Last
Name:




[redacted] [redacted]
















© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


Your hotel is guaranteed to be in
this areaView a larger map
»









We
Recommend Trip Protection


Trip Protection for this hotel stay
is $5!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>





100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.



24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Summary
of Charges
































Price
per night:




$135




Rooms:




1




Nights:




1




Room Subtotal:




$135.00




Travel Insurance




$5.00 + Add now Recommended! (remove)




Taxes & Fees:




$31.39




Priceline Hotel
Coupon:




-$9.45Congratulations!
Your 7% coupon successfully applied!




Total Price:
All prices are in U.S. Dollar.




$161.94


161.94
161.94 0.00


Apply Coupon


Have a coupon code?Apply


remove coupon





Mandatory
fee of is collected at the hotel.


Review Important Information




All rooms will accommodate up to 2 people. Special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.



Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.


The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.



Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.


The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.


Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


If your request is accepted, Priceline will immediately
charge your credit card the total cost of your stay. Rooms purchased
through priceline cannot be cancelled, changed or transferred and refunds
are not allowed. If your request is not accepted, your credit card will
not be charged. Prices are not guaranteed until purchase is complete.



If your request is accepted, Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your PayPal account will not be charged. Prices
are not guaranteed until purchase is complete.
[redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy

Complaint: [redacted]
I am rejecting this response because, it appears as though Mr. [redacted], or whoever, didn't really "READ" my complaint.  But it's okay.  We actually used the service again for the next 7 days with the "one-time" add-a-night, unfortunately, but I won't use my credit/money to give to Priceline.com again and will advise my sons to do the same when I speak with them as well. I am annoyed, truly, at reading that response and was hoping for something more "KIND, CONSIDERATE, AND yes even CARING", but yet, I am not SURPRISED.  Of course, a limited liability company such as Priceline.com is even less of those things (here for sure) and it's just about the "CONTRACT and MONEY", which is normal.  I attached the first two pages that I angrily printed that night just to show the wording of the two hotels on the express deals being identical, and since I was relying on that "wording" to close the deal for the room at the same hotel it really messed me/us up.  But I know, the contract, believe me - I use all them all the time, so I know.  Difference - I have a heart, care, compassion and courtesy, and the understanding of a "unique" or even "unusual situation".  Even more here, because we have "returning customers", but again I explained ALL THAT in original complaint, so I know, that's ALL IRRELEVANT.  I know the attached won't meant anything to Priceline.com and please, don't respond again with more contract or dry, evasive language.  It won't be necessary, I know what to do from henceforth as stated above.  I also understand that the bureau with likely agree that the business made good efforts to resolve and have the (again) "contract on their side.  Remember, I know what I consented to because I had been doing it, it was the play on words in the identical descriptions that threw me, again unfortunately, that I feel is both unfair and incorrect based the details of this case, which I previously submitted.  I have made it all these years without that service, and while others may be the same, I don't have to be treated in this manner (no matter what), and I won't.
So, no I can't accept something that I don't agree with based on what I know and have made know to all involved.  We'll have to agree to "disagree"!
Cordially,
[redacted]

Our record indicates that on April
15, 2015 at 4:05 PM, the consumer purchased a non-refundable hotel room
reservation for same day check-in on April 15, 2015.
According to the consumer, she/he
purchased trip protection along with a non-refundable reservation, and would
like to submit a claim and obtain a refund for a covered reason, in accordance
with the travel insurance policy purchased.
Consumers who wish to submit travel
insurance claims for non refundable purchases must contact the insurance carrier, and all inquiries
concerning the status of a claim must be directed to the insurance carrier.
Online:
[redacted]
By Phone: [redacted] or [redacted]
Mail: [redacted]
E-mail: [redacted]
Claims Procedures
1.     
Emergencies
Arising During Your Trip: Please refer to the [redacted] Service
Section.
2.     
Trip Cancellation
Claims: Contact your travel seller and [redacted] IMMEDIATELY to notify them
of your cancellation and to avoid any non-covered expenses due to late
reporting. [redacted] will then forward the appropriate claim form which must
be completed by you AND THE ATTENDING PHYSICIAN, if applicable.
3.     
Trip
Interruption Claims:
Report your claim as soon as possible to [redacted]. Provide the policy
number, your travel dates, and details describing the nature of your loss. Upon
receipt of this information, [redacted] will promptly forward you the
appropriate claim form to complete.
Online:
[redacted]
By Phone: [redacted]
Mail: [redacted] I [redacted]
E-mail: [redacted]
Important: In
order to facilitate prompt claims settlement upon your return, be sure to
obtain as applicable: detailed medical statements from Physicians in attendance
where the Injury or Sickness occurred.
This plan was designed and is administered by [redacted].
Attached hereto, is a copy of the consumer’s contract page
authorizing the terms and conditions of the selected purchase.
 
We thank you for the
opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
 
 
 
This checkout page for trip number [redacted] was submitted on
2015-04-15 16:05:46
$246 per night
5 Star Hotel in [redacted] and [redacted] Area for
$246/night
This deal saves 18% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.




































Area:

At the foot of the steep [redacted] is an exciting metropolis. Visit the
[redacted] area where the [redacted] took place. Take a tour of... (Click for full
Description)

Star Rating:

What hotel is this?

Guest Score:

Rated
9.0
out of 10 (or higher)



Guaranteed Amenities:


Indoor or Outdoor Pool
Restaurant
Fitness Center


Free Internet
Business Center


Check In:

Wed Apr 15, 2015

Check Out:

Thu Apr 16, 2015

Rooms:

All rooms will
accommodate up to 2 adults.

Choose Bed:


























$246
per night

2 Queen Beds



$254
per night

King Bed - Premier Room



$270
per night

2 Queen Beds - Suite



$278
per night

King Bed - Suite


Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
First:
MI:
Last Name:
 
Room 2
First:
MI:
Last
Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

Downtown and [redacted]
Your hotel is guaranteed to be in
this areaView a larger map »
We
Recommend Trip Protection
Trip Protection for this hotel stay
is $5!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>

100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.

24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Yes! I'd like
to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No, thanks. I
prefer to travel without Trip Protection.
Summary
of Charges




























Price per night:

$278

Rooms:

1

Nights:

1

Room Subtotal:

$278.00

Travel Insurance

$5.00 + Add now Recommended! (remove)

Taxes & Fees:

$53.52

Priceline Hotel Coupon:


-$0.00


Total Price:
All prices are in U.S. Dollar.

$336.52
336.52
336.52 0.00
Apply
Coupon
Have a coupon code?Apply
This coupon is invalid or has expired

Mandatory
fee of is collected at the hotel.
All rooms will accommodate up to 2 people. Special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.

Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.
The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.

Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.
The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.
Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.

If your request is accepted,
Priceline will immediately charge your credit card the total cost of your
stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed.
If your request is not accepted, your credit card will not be charged.
Prices are not guaranteed until purchase is complete.
If your request is accepted, Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your PayPal account will not be charged. Prices
are not guaranteed until purchase is complete.
Initial
Here: **
I have read, accept and agree to abide by priceline.com's
terms and conditions
and privacy policy.
I have read, accept and agree to abide by priceline.com's terms and conditions,
privacy policy
and the travel insurance Description of Coverage.

Thank you for getting a response from Priceline.
In their response they state "In this case the consumer selected a reservation that provided greater savings and less flexibility."
If this were the case, I could understand the policy.  However, the reservation I received was exactly the same as the published rate, there was no savings what so ever.
I used the "Express Savings" option, which advertises at least 40% savings.  I recieved 0% savings.  Why would a consumer give up flexibility with no benefit?  I wouldn't.
I expected to get a savings from using this option and thus giving up flexibility but did not receive a savings.
Complaint: 10044869
I am rejecting this response because:
Sincerely,
Sherry Washburn

I have received
the consumer’s additional comments. As you requested, I have again reviewed
this matter to see if we overlooked anything that might support a more
favorable conclusion. Unfortunately, there is nothing we can add to what has
already been stated in our previous correspondence. The contract page indicates
that the consumer agreed to the non-refundable terms and conditions of purchase.
·      
Cancellation policy :For the room type and rate that you've
selected, you are not allowed to change or cancel your reservation. If you
cancel your room, you will still be charged for the full reservation amount
 
 I am
sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
N D[redacted]
Executive
Offices

Complaint: [redacted]
I am rejecting this response because: 
 
As I referenced in my various emails to the Priceline customer service department as well as my Revdex.com complaint, I was forced to pay an additional 200 euros that I would not have had to pay if Priceline had not given me an incorrect address for the rental car agency we contracted with. I do not agree with your decision not to reimburse us for the insurance that we were required to pay with [redacted]. As I mentioned multiple times, our [redacted] would have waived the insurance costs with [redacted]. Unfortunately, [redacted] is one of the only car rental agencies in [redacted] that does not accept the [redacted] for insurance waivers. We booked with [redacted] because they had the lowest advertised rate on Priceline. If we knew you were not going to reimburse us for the insurance costs, we would have booked with one of the higher priced rental car agencies. It would have been helpful to have had advice and guidance from a Priceline customer service representative when we were going through this ordeal; however, we were told that they couldn't help us until they finished their "investigation" into determining whether or not the address was incorrect. It is unfair for you to tell us about the insurance reimbursement policy after the fact.
 
Furthermore, my husband and I missed an entire day of travel on our short trip to Southern [redacted] as a result of your mistake. As a result, we are requesting an additional 250 euros to compensate us for that lost day of travel. 
 
In summary, the 5 euro refund is unacceptable. We hold firm in our refund request of 450 euros (~600 USD). 
Sincerely,
[redacted]

[redacted]
* Thank you for taking the time to contact us regarding your trip for Request Number [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand...

that there were no mid-size cars available when you arrived at the Hertz counter on August 11, 2016. As you stated, you have been charged an upgrade fee when you opted to rent a full-size vehicle instead. For us to further research your issue, please provide a copy of your rental receipt. You may fax it to 866-741-5647 or attach it by replying to this email. Please note that the file should be in .JPG or .PDF format, not more than 2 MB in size.   Thank you for choosing to contact us. I look forward to resolving your issue.   Sincerely,   [redacted] Executive Offices

Priceline.com
discloses prior to purchase, that resort fees are not included in your offer
price.
 
Priceline
does not collect resort fees. Resort fees are charged by, and paid directly to
the hotel.
 




On each
consumers’ contract page (including the contract page in question), we clearly
and conspicuously place the following disclosure regarding this matter labeled
under Important Information.
 
Important
Information
 
·       
The credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the hotel to
the customer at checkout.  These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in your offer price.
 
The charges hyper link further discloses the
following information.
Hotel
Charges
Depending
on the property you stay at you may also be charged (i) certain per person, per
room or percentage based mandatory hotel specific service fees, for example,
resort fees (which typically apply to resort type destinations and, if
applicable, may range from $10 to $40 per day), energy surcharges, newspaper
delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or
(ii) certain optional incidental fees, for example, parking charges, minibar
charges, phone calls, room service and movie rentals, etc. These charges, if
applicable, will be payable by you to the hotel directly at checkout and are
not included in your room rate. Please contact the hotel directly as to whether
and which charges or service fees apply.
These fees
are incurred whether the consumer purchases the hotel room reservation via the
priceline.com website, or directly through the property.
Attached
hereto, is a copy of the consumer’s initialed contract page agreeing to the
terms and conditions of the purchase.
I thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com

Complaint[redacted]
I am rejecting this response because:All I need is my money back, whether it comes from Priceline or [redacted]
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

RevDex.com, Inc.
We have received the consumer’s additional
comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence. We are sorry that we
are unable to assist the consumer any further in this situation.
Sincerely,
N. D’Angelo
priceline.com

Dear Ms. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your airline reservation under Request Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand your request to reinstate your return
tickets that were cancelled by the airline due to missing the outbound portion
of your reservation.
 
We have reviewed your issue with the airlines, and they
agreed to reinstate the return tickets that were cancelled; however, a fee of
200.00 USD per ticket applies. Should you wish to proceed
with reinstating the return tickets and pay the applicable fees, kindly reply
to this email so we can have a specialist from our Air Travel Services
Department continue to assist you.
 
We look forward to hear from you.
 
Sincerely,
 
[redacted]
Executive Offices

Dear [redacted]
 
We are contacting you today regarding your reservation at
the [redacted] [redacted] [redacted] for Trip Number [redacted].
class="MsoPlainText"> 
We are writing to let you know that we received your
Revdex.com concerns in our Executive Offices. We understand that
you are requesting for a refund of your unused reservation. We reviewed your
request and verified that you purchased a non-refundable rate where the hotel
name is revealed after purchase. There is no guarantee that you will receive
the same hotel as your previous request. The properties in the disclosed price
listings can be different than those in the undisclosed sections. Prior to
booking, we stated on the contract that the reservation cannot be changed,
cancelled or refunded. When the request was submitted, you have agreed to the
terms and conditions of the reservation.
 
We reviewed all options and resources possible to provide
you with an answer to your issue. We do value your business and at the same
time, must be consistent and fair to all parties involved.?
 
We are sorry we did not provide you the answers you were
looking for and thank you for your time.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
If you look at the information below you will clearly see I was bidding on Sat the 24th not the 23rd. The they changed to dates and offer me a quick deal. I am not paying for a bait and switch.
Thanks
?
?
Me
To 'Travel Support Team
May 22 at 7:57 PM
Then you sent me the below email, with the express deal... But in very small NOT BOLD as in the Still loo[redacted] part of your email you switched the dates. Notice the 141.00 also the same amount I was bidding. Classic bait and switch and I am quite sure the Revdex.com and Ct States attorney will agree. All I want is what I was bidding on a room on Sat for 175.00 That is Fair!
[redacted] - Still loo[redacted] for hotel deals in Middletown, RI?
Search Hotels in Middletown, RI
05/24/14 - 05/25/14
update search
New Express Deals
save up to 55% off without bidding*
Express Deal
Middletown - Map It 2.5 Star Hotel
| 5/23/2014 - 5/24/2014
$ 141
See More
dates
submitted
destination
Hotel 05/24/14 ? 05/25/14
boo[redacted] failure (05/18/14) Newport, RI
Hotel 05/24/14 ? 05/25/14
boo[redacted] failure (05/20/14) Newport, RI
Hotel 05/24/14 ? 05/25/14
boo[redacted] failure (05/18/14) Newport, RI
Sincerely,
[redacted]