Priceline.com

Dear Ms. Ross-Mcbride,
Thank you for taking the time to contact us regarding
your reservation with [redacted] Corporation for Trip Number 1[redacted]8.
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. We understand that you
are requesting that we refund the upgrade fee you paid at the counter to get a
4-door car.
We are not able to guarantee a specific make or model.
This is why you were only able to choose your car class when you submitted your
request.
As stated on your Contract Page, "While our rental car
partners strive to honor your request for car type (economy, full size, SUV
etc.), your requested car type is not guaranteed to be available. Specific
cars, makes and models are not guaranteed and listed car makes and model are
for example only." We apologize; however, we will be unable to refund the
fee you paid at the time of pick-up.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Berna Abelida
Executive Offices

Please note that this matter refers to a [redacted].com reservation.
 
For assistance with [redacted].com reservations, please contact [redacted]
 at [redacted].com. 
 
[redacted]
CS Operations Manager
 
[redacted].com Customer Service Center (USA) Inc.
[redacted]
e-mail: [redacted]
U.S. Direct +1 (616) 254-3477
 
Website: www.[redacted].com
 
 
Sincerely,
[redacted]
Priceline.com

I have received the consumer’s additional comments. The following email was sent to the consumer addressing this matter. Attached hereto, is a copy of the consumer’s contract page listing [redacted] Intl Airport [redacted]) as the departure airport.
Details:
 Dear Ms. [redacted],Thank you for taking the time to contact us regarding your Vacation Package Request Number [redacted].When you selected to book an air and hotel package, our system presented you with sets of air and hotel packages available for the locations you entered. If you again review the screen shot you sent me, you can see that there is a button that says, "choose a different flight." Let us take for example, if you wanted to book the [redacted] Village but prefer a different flight, you need to click on the button to select a different flight. You will then be routed to a page with a list of all available flights. You will first be asked to select the departing flight itinerary, the next page will be to select the returning flight itinerary and the next page would enable you to select a room from your chosen hotel. Going back to your screen shot, right below the package price per person is a "Choose" button. If you click this button, you will first be presented with a page to choose a room. The flight itinerary that was shown prior to clicking the "Choose" button will carry over to that next page. However, you will still be able to select a different flight times. On that page where you can select a room, another green button, below the flight itinerary that says "Change Your Flight," will send you to a page with a list of all available flights. As aforementioned, you will first able to select the departing flight itinerary and the returning flight itinerary. I am sorry for the disappointment you experienced when using the service. I truly hope that you find this email helpful.Sincerely,Berna A[redacted]Executive Offices
This checkout page for trip number [redacted] was submitted on 2015-10-22 17:37:11
[redacted]
Guest Rating: 8.6 / 10
[redacted], [redacted]
Distances are calculated in a straight line from point to point6.7 miles from [redacted] Intl Airport ([redacted])
Check-In: Sun, Jan 24, 2016Check-Out: Sat, Jan 30, 2016Nights:  6 NightsRooms:  1 RoomPersons:  1 Adult
Room 1: [redacted] ** [redacted]
Room Type: Best Package Rate
·  Freebies:  Free Internet in Public Areas
Flight Details
Departing Flight Information - Sunday, Jan 24, 2016
Flight **11hr 25m, 4972 mi
Departs:[redacted] Intl Airport ([redacted] Intl Airport[redacted], **10:00 AM
Arrives:[redacted] Intl Airport ([redacted] Intl Airport[redacted], **4:25 PM
0 StopsAirbus [redacted]Economy/Coach
Returning Flight Information - Saturday, Jan 30, 2016  (Arrives Sunday, Jan 31)
Flight **9hr 35m, 4972 mi
Departs:[redacted] Intl Airport ([redacted] Intl Airport[redacted], **4:20 PM
Arrives:[redacted] Intl Airport ([redacted] Intl Airport[redacted], **6:55 AM
0 StopsAirbus [redacted]Economy/Coach
Passenger and Ticket Information
Passenger 1:
[redacted]
Ticket Type:
Electronic Tickets will be issued for this flight
Rental Car Details
Mid-Size Car[redacted] Corolla, [redacted] Sonata, [redacted] Cruze or similar(make/model not guaranteed)
5 and 2
Unlimited Mileage, Automatic, Air Conditioning
Driver:  
[redacted] ** [redacted]
Location:  
[redacted] - [redacted] Intl Airport, **, USA ([redacted])
Pick-Up:
Sun, Jan 24, 2016
Drop-Off:
Sat, Jan 30, 2016
Summary of Charges
Room 1:
[redacted]
Nights:
6
Trip Protection:
$53.00
Priceline charges for 1 person:
$2108.39  Charged by Priceline today when you book.
[redacted] Fee:
$180.00 This fee is charged by the property when you check-in to your hotel.
Total Cost:Prices are in US Dollars
$2288.39
Important Information
Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
Your hotel reservation is guaranteed for arrival on the confirmed check-in date.
The room type you've selected will comfortably sleep up to 1 person.
Hotel Freebies:
·   Free Internet in Public Areas
Mandatory Fee: This hotel charges an additional $30 per room per night. This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees. The amount of the charge is subject to change.
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for the mandatory fee listed above as well as any additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate.
Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
Seat requests and meal preferences cannot be guaranteed. Fares are not guaranteed until purchased.
You will be issued electronic flight tickets. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries
If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. No refunds will be granted for the unused portion of your trip.
This vacation package is subject to the cancel/change policy as defined by our travel partners.
Only [redacted] will be able to pick-up the rental car at the counter. [redacted] will be required to present a valid driver's license and a valid credit card or debit/check card in their name with a minimum of $200 available credit as a security deposit on the vehicle.
Your package does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up. Additional insurance can be purchased at the rental counter.
Please agree to Priceline's terms and conditions
I have read, accept and agree to abide by the Booking Conditions, Terms and Conditions, and Privacy Policy and the Trip Protection Description of Coverage.
Important Information
Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
You will be issued electronic flight tickets. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries
Only the driver will be able to pick up the rental car. The driver must present a valid driver's license and acceptable form of payment in his/her name.
This vacation package is subject to the cancel/change policy as defined by our travel partners.
Please agree to Priceline's terms and conditions
I have read, accept and agree to abide by the Booking Conditions, Terms and Conditions, and Privacy Policy and the Trip Protection Description of Coverage.
Mandatory Fee: This hotel charges an additional $30 per room per night. This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as [redacted] fees, energy charges or safe fees. The amount of the charge is subject to change.
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for the mandatory fee listed above as well as a** additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate.
Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
Your hotel reservation is guaranteed for arrival on the confirmed check-in date.
The room type you've selected will comfortably sleep up to 1 person.
Hotel Freebies:
·       Free Internet in Public Areas
Seat requests and meal preferences cannot be guaranteed. Fares are not guaranteed until purchased.
You will be issued electronic flight tickets. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries
If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. No refunds will be granted for the unused portion of your trip.
Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation.
Your reservation does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up.
The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including a** child seats or special request.
Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable diretly to the rental car compa**. For international reservations, the driver may be asked to present an international license or passport.
The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit.
The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit. If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and a** funds used for the deposit cannot be accessed until after the car is returned.

Dear [redacted],
Thank you for contacting us regarding your
reservation at the [redacted] plus [redacted] West Extended Stay &
Suites booked under Trip Number [redacted].
We are writing to let you know that we have
received your Revdex.com concern in our Executive Offices. We understand you were
unable to use your reservation and want to receive a refund.
Our documented case history confirms that you
contacted Priceline on Monday, June 16, 2014 at 20:29 PM ET, requesting a
refund as you were not satisfied with the quality of your Name Your Own Price
hotel room accommodations at the [redacted] Plus [redacted] [redacted] West Extended
Stay & Suites.
Upon review of the terms and conditions of
your selected reservation, the representative advised that you selected and
authorized the purchase of a non-refundable reservation. You then informed the representative
that you were not satisfied and would not be staying at the property.
We reviewed your reservation details and
confirmed that you submitted your request on June 16th for check-in on June
26th, and then chose to dispute the charges with your credit card issuing bank alleging
Fraud on June 20th, shortly before your check-in date.
When customers choose to dispute charges with
their credit card issuing bank alleging fraud, the reservation is cancelled so
it cannot be used in the event the alleged Fraud dispute is won. In this case,
the bank reviewed that the charge was not fraudulent as alleged. We are sorry
if you were concerned with the quality of your hotel; however, we are unable to
offer a refund on your reservation as it is truly non-changeable,
non-refundable and non-transferable.
We are sorry we did not provide you the
answers you were looking for and we thank you for your time. 
Sincerely,
 
[redacted]
Executive Offices
This contract for request number [redacted] was originally
initialed on 2014-06-16 10:49:03

Please Review Your
Request














































3 Star Upscale Hotel


Which hotel will I get?




Check-In Date:




Thursday, June 26,
2014




Check-Out Date:




Sunday, June 29,
2014




Region
[redacted] [redacted]






City Areas:




[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:
[redacted]






Number of Rooms:




1




Number of Nights:




3













































Offer Price Per Room, Per Night:




US$ 75.00










Travel
Insurance:




US$
15.00






Subtotal:




US$ 225.00





Taxes and Service Fees:




US$ 50.43





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 275.43




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired


















Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD15.00 per room per night. Details.









*Prices are in US dollars.


Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.







[redacted]





I have read, accept and agree to
abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read,
accept and agree to abide by priceline.com's terms and conditions and privacy policy.

Please close this complaint

Our record indicates that this...

matter has been addressed with the consumer. The reservation has been cancelled and a refund was issued.
 
Sincerely,
N D[redacted]
[redacted]

We are in receipt of the...

complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond. According
to the consumer, he was unable to obtain reservation confirmation for his/her requests
reservation. Priceline
is unable to guarantee confirmation for consumer reservation request. Priceline
tells consumers that rates are not guaranteed until purchased. We
are sorry that the consumer was unable to obtain confirmation for the requested
reservations. and appreciate the opportunity to
clarify.
 
Sincerely,
[redacted]
Priceline.com

Complaint:[redacted]
I am rejecting this response because:
Unfortunately I could not review my hotel stay after my departure as no internet was available, however - I stand by my complaint. We arrived at the hotel and it took us over a half hour to check in. Once we arrived in the room, things were untidy. The bed was lumpy. The pullout sofa was so terrible that we ended up using it only as a sofa instead of a bed. There was one closet when you walked in that was just empty with no rod, shelves or anything - just an empty space. The other closet door was broken. The bathroom was a mess with broken tiles, terrible water pressure, and no additional shampoo, conditioner, etc added for the second night. 
The worst thing that happened was being told that there was free shuttle service to the airport from the hotel - we booked the night before, came downstairs and waited for the shuttle and after 15 minutes we were told that the pickup wasn't even at the hotel and was around the corner. We ran around the corner, and waited there - no pickup. We called the hotel to ask what happened, and they said to be patient and it'd come. After 15 minutes around the corner, I called again - and at this point, no one at the hotel answered. Ended up having to get a car service and arriving late to the airport because of waiting for the hotel shuttle that never showed. 
Absolutely nothing about this hotel is 4 star, not the accommodations, the customer service, or the experience. 
Sincerely,[redacted]

Dear Mr. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your reservation at the Extended Stay America - [redacted]. - [redacted] -
Airport for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
sent this concern as the hotel did not provide you with free breakfast. We have
verifed with the hotel that they do provide free breakfast. However, the
property does not  offer a full meal
breakfast as you expected. The hotel offers a breakfast, which consists of
coffee, hot chocolate drink, muffins, oatmeal, fruits and granola bars. We
apologize; however, we will be unable to offer a refund for this used
reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
I just got off work and I read this email that was just sent 4 hours ago. It says I have seven days to respond. I then have an email saying the complaint is closed because I didn't respond? Also, how is it that they refunded one room and not the other. They were being used together, so if we are unable to stay at the hotel because of the extreme health issues and their refusal to correct, how would we use the other room? This is being referred to as an exception being made for our hotel cancellation. I am not sure what the exception is. This was purchased under false advertising. They were unable or un willing to deliver a room we  could stay in. I am not talking of minor things. I did not want to leave, we had no option. I also had to go to great expense to locate and secure rooms at another hotel on such short notice. All of this in the middle of the night, traveling with a young child.

Sincerely,
[redacted]

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] for Trip Number [redacted]
class="MsoPlainText"> 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand that you are requesting a refund for the
2nd night of your reservation. We contacted your hotel and verified that since
your booking is prepaid, the unused night cannot be refunded. As stated on your
cancellation policy, refunds or cancellations are not available after noon
local hotel time on your day of arrival (Thursday, May 19th).
We apologize; however, your reservation is
non-changeable, non-cancellable and non-refundable.
 
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Revdex.com, Inc.
The consumer states:
“There is no
Priceline Request number available. I have NOT bought the tickets yet”
“Without
understanding all the terms (like where this other supposed airport is located,
how my luggage will be transferred, if I will have to make my own
accommodations to get to the supposed airport, the distance between the airport
I fly into and the one I'm supposed to fly out of) I cannot go forward with
purchasing the flight.
We suggest that the consumer review
the help section of the priceline website, or airline websites for assistance regarding
flight itineraries/connections, baggage transfer information, or any other travel
related information.
Sincerely,
[redacted]
priceline.com

[redacted]
I am rejecting this response because:
as stated. Does not live up to advertised price and schedule. I will not accept this until Priceline honors their advertised agreement or changes the advertising. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 
The reason I didn't have my latest insurance card with me was because I was toldby my [redacted] insurance agent to leave it in my personal vehicle, which was parkedin [redacted] Moreover, other rental car companies within the past few weeks all have accepted my "expired" card as valid proof, because all they need is my policy number  and my insurance agent's phone number. Here are the reservation numbers from  past rental car purchases via Priceline - 1[redacted] - for your reference.Anyways, it was Sunday night at 9 PM, and my insurance agent's officewas closed, so I asked the rental agent to see if I can have my wife email/fax aphotocopy of my latest [redacted] insurance policy to them, but he said no, becauseit's not on the list of "acceptable" documents, and he showed me that list on a piece of paper.  So I asked him if this "list" is disclosed any where, and he told meto go to [redacted]-A-Car's web site and check it out.  (So I later went totheir web site, but didn't see the list.  Here's the link to their web site :[redacted]On their web site, it DID NOT mention anything about photocopies are unacceptable!)I then asked how come Priceline didn't give me a heads up, then he showed me this fineprint from the Priceline's agreement (I could tell that he's was following a "playbook", because he seems to know all the answers):"You may be required to show proof of transferable insurance for loss or damage to the rental vehicle that is valid in the state where vehicle will be rented.  Insurance from outside of the U.S. will not be accepted. Please review the partner's policy information for additional details."   Here's the complaint - Priceline needs to change the verbiage in this agreement  from "MAY BE" to "MUST" in LARGE BOLD print, or whatever it takes to get customers' attention, because they will be in for a "sticker shock" later.  Moreover,  Priceline needs to provide a  link to the rental car company website informing us  what types of documents are considered "acceptable".  Lastly, even if the customers  DECLINE to buy insurance via Priceline, it means NOTHING to the rental car company.     Like I said, no where on [redacted]'s web site is this information disclosed, but  all the rental car agents have this list.  So this begs the question -  why NOT disclose this list publicly on their web site ?   The link above DID NOT show this list - it DID NOT even say that photocopies  are not acceptable.  It seems to me that [redacted] Rent-A-Car just pulled a "bait and switch" scheme on me- by luring me via Priceline (ie, bait), and then at the last minute, made me buy products I  didn't need (switch).   Instead of paying $ 122+/week for a small four door hatchback, now I'm paying $ 236+/week for it.  Sure, the additional cost was due to the car insurance purchase,  but that's because I was forced to buy it, not because I want to. Even though I already  DECLINED the purchase via Priceline, but that meant absolutely NOTHING to [redacted] Rent-A-Car.    I even asked the agent if I can amend my contract, few days later after my wife  mail me these "acceptable" documents, and still agreeing to pay for the days  which I "didn't have proper insurance".    The rental car agent, and later the [redacted]y's customer service rep, all said NO.    They all said the same thing - "I have only one chance to do it, and that's at   the rental car counter".  That begs this question - is [redacted] Rent-A-Car really  concerned about renters having valid insurance or do they just want to sell unnecessary  products to renters ?    That's why I'm rejecting this response, because I believe Priceline could've done better  to protect consumers from their partners' bait and switch schemes like these.
Sincerely,
[redacted]

Dear Ms. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you are requesting a refund for the
additional expenses you incurred due to the changes made on your return flight
schedule.
 
We have reviewed the history of this reservation again
and they indicate that both [redacted] and [redacted] verified that
all passengers were recorded as a "no show" for the flight, because
the passengers tried to check in for their flight around 6:15AM for a 7:30AM
international flight. Please note that for international flights, airlines
recommend that the travelers should arrive at the airport and check in to their
flight at least 2 hours in advance of departure. In addition, the rate that was
purchased for this booking could not be used on a new flight or standby as part
of the airline fare rules.
 
As a gesture of advocating for the passengers, we
requested the airline to consider refunding the unused portion of the tickets
since all passengers needed to purchase new tickets to get home. However, this
is not guaranteed and is at the airline's discretion.
 
On November 19, 2014, we received an email from Ms. [redacted], Legal Assistant to your lawyer, [redacted]. She advised
that the airline wrote directly to you, their client, informing that they would
not be refunding any of the tickets. Therefore, we are unable to process any refund/compensation
for this booking.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Case Name: Mr. [redacted]...

[redacted]
To whom it may concern;
We are in receipt of the complaint initiated by the above-mention
client. It is our goal to consistently provide superior service and customer’s
comments are very important to us. We appreciate your patience, during our
review of this matter.
The booking was created by
·       
Mr. [redacted] on 6 June 2014
·       
Boss Suites Nana Hotel, Bangkok, Thailand
·       
Instantly confirmed under Booking ID [redacted]
·       
Period of Stay (POS)
§  June 6th-8th,
2014
§  Total amount charged: USD 85.80
§  Cancellation Policy: This
booking is Non-Refundable and cannot be amended or modified. Failure to arrive
at your hotel will be treated as a No-Show and no refund will be given.
Upon
investigation, Mr. [redacted] contacted [redacted] Customer Service on 14 June 2014 by
phone and requested to amend the booking to 6-8 July 2014 instead. [redacted] called to check with hotel but it was
not allowed as per booking policy and it was already after the check in date.
[redacted] advised Mr. [redacted] that for this booking there is no refund as per
attached policy.
Later,
[redacted] found Mr. [redacted] submitted a new booking ID [redacted] for the correct
date 6-8 July 2014 total value USD 129.76 but another hotel - Dream Hotel,
Bangkok, Thailand. This booking was made on 14 June 2014 right after Mr. [redacted]
called to [redacted].
[redacted]
decided to process the full refund on original booking ID [redacted] - USD 85.80
In
conclusion, the full refund of USD 85.80 has been provided to Mr. [redacted] as per
his request and [redacted] consider this case closed.
We appreciate this opportunity to address our client’s concerns. If you have
any further questions regarding this reservation, please do not hesitate to
contact us.
A[redacted]
Customer Experience Department

Complaint: [redacted]
I am rejecting this response because:
The ad clearly stated that, by becoming approved (implying an instant approval!) for the Priceline credit card, the discount would be applied to the FLIGHT purchase, NOT as a credit on the [redacted] Bank credit card bill to be applied at some later date.
I contend that the way the ad was displayed was intentionally misleading.
Sincerely,
[redacted]

We are sorry that the consumer is not satisfied with her 4 star accommodations at the Club [redacted] Washington DC booked under Trip Number [redacted], and requests a refund for her stay at the...

property.
U[on review of this inquiry, we verified that the hotel has an average guest rating of 7.6, and this rating is based on actual reviews from customers who have booked on our site and stayed at the hotel. We also verified that the hotel is rated consistently as a 4 star hotel on other websites.
Thank you for the opportunity to review this matter.
Sincerely,
N D[redacted]
Executive Offices

Dear [redacted],
 
We are sending this email regarding your
reservation at the [redacted] for Trip Number [redacted].
 
We are writing to let you know that we
received your Revdex.com concern in our Executive Offices. This is
regarding the free Internet at your confirmed hotel being only available in
public areas/lobby. We are sorry for any disappointment caused. We will be able
to refund the in-room Internet fee during your stay. For us to be able to
refund, kindly fax to our office directly a copy of your receipt for the
Internet charge. Please fax it to: [redacted]. Kindly include in your fax
the Trip Number [redacted], so that we can associate your fax to your
reservation. You can also reply to this email and attach the needed billing
statement. The attachment needs to be a PDF or JPG file no larger than 2MB.
 
We apologize for any inconvenience and look
forward to hearing from you soon.
 
Sincerely,
 
[redacted]
Executive Offices

Dear Ms. [redacted],
Roman">
 
We are contacting you today regarding your reservation at
the [redacted] Orlando for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
have some concerns about the amenities of your confirmed hotel. We apologize
for any inconvenience. We reviewed your request and verified that the pool was
not a guaranteed amenity as per the contract that you initialed.
 
We apologize if the pool was not available at the hotel
when this was listed as one of the amenities on your itinerary. Please be
advised that the hotel fee cannot be refunded as we stated it on the itinerary
page.  However, as a gesture of goodwill,
a refund request for $77.98 was submitted. The refund amount is equivalent to
the 20% of the cost of your reservation. The request needs to go through a
review process which does take time to complete. You will receive an update
within the next 2 weeks regarding this request.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices