Priceline.com

Complaint: 9982691
I am rejecting this response because: The first person I spoke to at the company acknowledged that I had a legitimate concern and was entitled to some good will compensation, in the form of a 50% reduction in the penalty. When I spoke to the second person, he said I was entitled to nothing. Not only is this a harsh and flagrant act of aggression towards a well-meaning and serious customer (who openly acknowledged and continues to acknowledge making a mistake), it also amounts to breach of contract on the company's part. She and I had an oral agreement, which he violated. 
Sincerely,
Ray Wischhover

Please provide the 11 digit request number so that we may be
able to locate the referenced reservation and review this matter.
Thank you,
[redacted]
priceline.com

Complaint: 1[redacted]
I am rejecting this response because: I made numerous attempts to contact Priceline as advised in a phone message I received. The person did not leave a direct number to reach them. They also did not identify themselves. As I have in the past I spent hours on the phone on hold transferred several times. I was also disconnected and  told to call [redacted]
The company continues to conduct business dishonestly. Just to recap I was told to get trip insurance so I had nothing to lose if I cancelled trip. To this day their employees continue to promote that "nothing to lose"  sales pitch to try to sell insurance.
Who will reimburse me ? Not only for the flight and fraudulent trip insurance but the approx. 100 hours & dollars of lost time at work over the last year trying to recoup these charges.
 
Sincerely [redacted]
 
Sincerely,
[redacted]

Dear [redacted],
We are contacting you today regarding your airline
reservation for Trip Number [redacted].
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
requested to cancel your reservation and you would like to get a refund.
We reviewed the notes associated with the case and
identified that there is no refund due for this reservation. The tickets were
placed on hold to be exchanged for future travel. Please be advised that both
tickets can be exchanged and travel must be completed by April 15, 2015 and the
credit is for $218.00 per ticket. All fees will be collected upon rebooking, as
per fare rules. When you are ready to rebook, please contact us so our Air Travel
Service Specialist will be able to assist you.
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
Sincerely,
[redacted]
Executive Offices

RevDex.com, Inc.
[redacted] stated he selected [redacted] as a
departure airport; however, when he received his confirmation, it showed him
departing from [redacted] Intl Airport. He is requesting a full refund on both
tickets purchased. 
After reviewing the customers reservation details, the customer's selected [redacted] Intl Airport as a departure airport. Since the customer did not use
his tickets, and the travel dates have passed, the customer’s reservation is
non-changeable, non-refundable and non-transferable. Below is the contract page
showing the dates the customer agreed to and the terms and conditions associated
with his purchase.
Thank
you for the opportunity to clarify.
Sincerely,
[redacted]

$506




If you can raise your offer
price we can get you tickets for $506 per ticket including taxes and
fees.




Departing Flight Information -
Friday, July 4, 2014










From:[redacted]
[redacted]




To:[redacted]
[redacted]




0-1 Connections
Depart between6am-10pm
Jet Aircraft





Returning Flight Information -
Sunday, July 13, 2014










From:[redacted]
[redacted]




To:[redacted]
[redacted]




0-1 Connections
Depart between6am-10pm
Jet Aircraft





Passenger
Information





[redacted]
[redacted]


Summary
of Charges

Airline Ticket Offer Price:




$453.74 per ticket




Govt Taxes, Airline Fees and Agent Fees:




$52.85 per ticket




Airline Ticket Trip Protection:




$0.00 Declined+ Add now Recommended!




Number of Tickets:




2




Airline Ticket Delivery:




$0.00 (Electronic Ticket)




Airfare Subtotal:




$1,013.18




Total Trip Cost:
(All prices are in US dollars)




$1,013.18




Baggage fees are not included in your trip
cost.



Important
Information


























•




Your airline tickets are non-refundable, non-transferable and non-changeable.




•




Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time.




•




Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.




•




If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.




•




You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in. Photo ID must match the passenger
name provided.







Once you click "Buy My Tickets
Now" below, we'll immediately purchase your tickets using the payment
information you provided to us. In most cases, your complete flight itinerary will
be ready for you in seconds. Remember, these tickets cannot be cancelled,
transferred or changed.

[redacted]
**




I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:
Attached are the screenshots that I have captured regarding my agreement with Priceline.com.
A few things to highlight --
1. The description of 'incidentals' is in the first screenshot.  It's what I would consider as 'buried' in the list with things like parking which I would obviously pay separately for, or potentially decline by parking elsewhere and walking to the hotel, whereas the resort fee was charged to me immediately upon arrival. That's not an 'incidental' charge like stealing towels or drinking the $4 bottle of water.
2. Please compare the 2nd screenshot (from my phone) against the screenshot my wife captured just a few minutes ago when doing a similar search. Notice how in hers, the 'resort fee' is a separate line item and specifically charged by priceline.com. Notice that mine says 'PAID IN FULL" which, to me, implies that I'm all set and no additional charges will come. It also says I saved 48%, which is false when you include the $20 resort fee (30% of my actual assumed price). In my wife's screenshot, it's quite ironic that hers states explicitly 'NO SURPRISES', yet when I booked through the same process I was quite surprised!
3. In another of my screenshots, it shows a nice little breakdown of 'taxes and fees' which again excludes the resort fee. The remaining screenshot says the 'ROOM TOTAL' which is what I really expected to spend on a room. Unfortunately that wasn't the case.
Long story short, your business needs to clarify how it wants to handle this type of charge. If I'm going to be charged an additional $20 at check-in, either Priceline should collect it up from (just like you planned to do in my wife's screenshot) or make it known that the hotel you plan to put me into will charge it, or offer me one that will not have that type of fee.
I came to Priceline looking for a great deal. I'm totally dissatisfied because I feel deceived and paid too much for a mediocre hotel experience. 
Sincerely,
[redacted]

Revdex.com, Inc.
We are in
receipt of the consumer’s letter concerning resort fees associated with his/her
hotel room reservation.
Priceline.com
discloses prior to purchase, that resort fees are not included in your offer
price.
Priceline
does not collect resort fees. Resort fees are charged by, and paid directly to
the hotel.


Priceline clearly and conspicuously places the following
disclosure regarding this matter labeled under Important Information.
Important
Information
·       
The credit
card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkout.
These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price.
The charges
hyper link further discloses the following information.
Hotel Charges
Depending
on the property you stay at you may also be charged (i) certain per person, per
room or percentage based mandatory hotel specific service fees, for example,
resort fees (which typically apply to resort type destinations and, if
applicable, may range from $10 to $40 per day), energy surcharges, newspaper
delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or
(ii) certain optional incidental fees, for example, parking charges, minibar
charges, phone calls, room service and movie rentals, etc. These charges, if
applicable, will be payable by you to the hotel directly at checkout and are
not included in your room rate. Please contact the hotel directly as to whether
and which charges or service fees apply.
These fees
are incurred whether you purchase the reservation with priceline.com, or
directly with the property.
Attached
hereto, is a copy of the consumer’s initialed contract page agreeing to the
terms and conditions of the purchase.
We appreciate
the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
This contract for request number [redacted] was originally initialed on
2014-09-03 19:22:25

Please Review Your Request


















































3½ Star Upscale-Plus Hotel




Which hotel will I get?




Check-In Date:




Wednesday,
September 3, 2014




Check-Out Date:




Thursday,
September 4, 2014




Region
[redacted]





City Areas:
[redacted]
[redacted]





Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:
[redacted]





Number of Rooms:




1




Guaranteed Amenities:




Indoor or Outdoor Pool




Number of Nights:




1













































Offer Price Per Room, Per Night:




US$ 55.00










Travel
Insurance:




US$
5.00






Subtotal:




US$ 55.00





Taxes
and Service Fees:




US$ 14.94





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 69.94




Have a coupon code? Apply
Apply Coupon Remove Coupon


This coupon is invalid or has expired




*Prices are in US dollars.





We Recommend Trip Protection


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unexpected.
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much more.View
Details >>


·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss or other specified events.


·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.





Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Important Information


All
rooms will accommodate up to 2 adults.
Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation
is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.


If
priceline accepts your price, priceline will book your reservation in a
property with an equal or higher star level than you requested. Please note
it is possible that the hotel you are booked in could be a Resort, which will
meet or exceed the minimum qualifications of the star level you initially
requested. The hotel that is selected may or may not be one that you have
seen during a hotel search on priceline. Any sorting or filtering options
previously used will not apply to this Name Your Own Price request. Priceline
will immediately charge your credit card the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your credit card will
not be charged. Priceline will
immediately charge your PayPal account the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your PayPal account
will not be charged.


The reservation holder must present a
valid photo ID and credit card at check-in. The credit card is required for
any additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional
(parking, phone calls or minibar charges) and are not included in your offer price.


Hotel rooms purchased through
priceline are not eligible for frequent traveler points, upgrades, vouchers,
or other discounts and incentives.







 


[redacted]
[redacted] privacy policy.

Please see the response that we sent to the customer below.
[redacted]
rgb(0, 0, 102);"> Thank you for taking the time to contact us regarding your reservation at the [redacted] And Spa for Trip Number [redacted] I apologize for the delay in resolving your concern. With our Express Deals, the hotel name is only revealed after purchase, and we have different hotel partners that provides inventory in our Express Deal program. There are instances that we have multiple partners that provides an inventory to a deal. For that, our system will not be able to be specific with possible fees that the hotel you will receive. However, we always advise on a Contract Page, right before booking, that the, "Reservation holder is required to present a valid Photo ID and Credit Card at check-in for incidentals, hotel imposed fees, that could be mandatory (e.g., resort fees) or optional (parking, minibar etc.), and deposits." But rest assured that we always strive for a better customer experience. With your reservation, we see in your Contract Page, that the deal you selected promised a 14% savings. Before submitting your request, we presented you with a Contract Page to review. The contract has information of your request, including the summary of charges and the total savings you will get from the deal you selected. I am sorry that you were unable to grab one of our deals that offers 44% savings. I have confirmed with our hotel partner that your reservation is in their system. Under normal circumstances, your Express Deal reservation is restricted and it is not supposed to be changed or cancelled, as stipulated on your contract. I have reached out to our hotel partner and they are currently allowing a one-time exception. They are allowing us to cancel the reservation for a full refund. This option is only available up until 72 hours prior to check-in. After that time, we will be unable to offer a cancellation even with a fee. For your reference, your scheduled check-in date is Thursday, November 24, 2016. If you wish to proceed with the above option, please contact me directly at: [redacted]. The Executive Office hours are 9:00 a.m. to 8:00 p.m. Eastern Time, Monday through Sunday. You will need to enter your Trip Number, which is [redacted] when you contact us. You may also reply to this email with your decision. Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada. I apologize for the inconvenience and look forward to hearing from you soon. Sincerely, [redacted]
[redacted]
Tell us why here...

Dear Mr. Kepferle,
Thank you for contacting us regarding your reservation at
The Tower Hotel - Oklahoma City booked under Trip Number 17[redacted].
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are unhappy that free
internet was not offered in your room.
We reviewed your reservation details and confirmed the
contract page that showed what guaranteed amenities were offered, free internet
was listed, but not free internet in room. We are sorry if there was any
confusion with the internet the hotel offered; however, we are unable to offer
a refund of the daily charges you received from the hotel for the WI-FI in your
room.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
Sincerely,
 
Teddi Cremeans
Executive Offices

[redacted]   Thank you for contacting us regarding your reservation with F[redacted] booked under Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you are...

requesting a refund for the unused days of Collision Insurance.   Prior to booking your reservation we advised on the contract page that "Free cancellation! 100% refund up until scheduled pickup time". We are sorry if you did not use your reservation in full; however, we are unable to offer a partial refund for the unused days as requested.    I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.   Sincerely,   [redacted]
[redacted]

We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. Upon review of the consumer’s claim, we reviewed the hotel's website online and confirmed that they are
offering a higher rate as compared to the consumer’s reservation with us. We also
verified that at the time of the booking, the hotel was also offering a higher
rate as compared to the nightly rate for the consumer’s reservation.
We
are sorry that we are unable to assist the consumer any further in this
situation.
Sincerely,
[redacted]
priceline.com

class="MsoNormal">
Dear Mr. [redacted],
We are writing to let you
know that we have received your Revdex.com concern in our Executive
Offices regarding your vacation package reservation for Trip Number
[redacted].
We understand that you
found a lower rate for this package and request a refund for the price
difference in accordance with our price guarantee policy.
Our
record confirms that your Published Price reservation was booked on Monday, Feb
1, 2016 at 10:23 PM, and you
contacted us on February 29, 2016, more than 24 hours after booking, to
initiate your price guarantee claim.
Our Best Price Guarantee
discloses the following:
If you find a lower price
for the same itinerary, we'll refund 100% of the difference. Call us within 24 hours of booking on priceline.com to initiate your claim or up
until midnight the day before travel if you purchase an Express Deal or Name
Your Own Price® reservation. The lower price, including taxes and fees, must be
available to the general public for booking on a website in the same currency,
using the same form of payment and from the same point of sale as your original
reservation when you call us. The lower price must be an exact match to the
itinerary booked on priceline.com, including
offering of a comparable cancellation policy. Additional restrictions apply.
Please note this claim
does not qualify for a price guarantee refund in accordance with our policy as it was not initiated within 24 hours of booking.
We are sorry we did not
provide you the answers you were looking for and we thank you for your time.  Sincerely,
Jenn H[redacted]Executive Offices
This checkout page for trip number [redacted] was submitted on
2016-02-01 22:23:07

The Condado Plaza Hilton


Guest Rating: 8.1 / 10
999 Ashford Avenue
San Juan, [redacted] 00907
Distances
are calculated in a straight line from point to point5.3 miles from
[redacted] Marin Intl Airport (SJU)
Check-In: Thu, Apr 7, 2016Check-Out: Tue, Apr 12, 2016Nights:  5 NightsRooms:  1 RoomPersons:  2 Adults, 2 Children
Room 1: Wesley A. [redacted]
Room Type: 2 Queen Beds - Deluxe Room - Mini Fridge

Flight
Details

Departing Flight Information -
Thursday, Apr 07, 2016



Flight 309
3hr 43m, 1502 mi


Departs:
Minneapolis-St Paul Intl Airport (Minneapolis-St Paul Intl AirportMSP)
Minneapolis, MN
5:40 AM


Arrives:
Miami Intl Airport (Miami Intl AirportMIA)
Miami, FL
10:23 AM


0 Stops
Boeing 737-800
Economy/Coach



Flight 1613
2hr 33m, 1044 mi


Departs:
Miami Intl Airport (Miami Intl AirportMIA)
Miami, FL
12:40 PM


Arrives:
[redacted] Marin Intl Airport ([redacted] Marin Intl AirportSJU)
San Juan, PR
3:13 PM


0 Stops
Boeing 737-800
Economy/Coach


Returning Flight Information -
Tuesday, Apr 12, 2016  (Arrives Tuesday, Apr 12)



Flight 1613
2hr 51m, 1044 mi


Departs:
[redacted] Marin Intl Airport ([redacted] Marin Intl AirportSJU)
San Juan, PR
4:15 PM


Arrives:
Miami Intl Airport (Miami Intl AirportMIA)
Miami, FL
7:06 PM


0 Stops
Boeing 737-800
Economy/Coach



Flight 1621
3hr 52m, 1502 mi


Departs:
Miami Intl Airport (Miami Intl AirportMIA)
Miami, FL
8:30 PM


Arrives:
Minneapolis-St Paul Intl Airport (Minneapolis-St Paul Intl AirportMSP)
Minneapolis, MN
11:22 PM


0 Stops
Boeing 737-800
Economy/Coach


Passenger and Ticket
Information


Passenger 1:


[redacted]


Passenger 2:


[redacted]


Passenger 3:


[redacted]


Passenger 4:


[redacted]


Ticket Type:


Electronic Tickets will be
issued for this flight


Summary
of Charges

Room 1:


[redacted]


Nights:


5


Priceline charges for
4 people:


$3295.19
($823.80/pp) Charged by Priceline today when you book.


Resort Fee:


$257.74 This fee is
charged by the property when you check-in to your hotel.


Total Cost:
Prices are in US Dollars


$3552.93



Important
Information

Hotel Cancellation Policy: For the room type and rate
that you've selected, you are not allowed to change or cancel your
reservation. If you cancel your room, you will still be charged for the
full reservation amount.
Your hotel reservation is
guaranteed for arrival on the confirmed check-in date.

Mandatory Fee: This hotel charges an
additional 19.98% per room per stay. This fee will be charged to you
directly by the hotel. Mandatory fees are not optional and typically
cover items such as resort fees, energy charges or safe fees. The
amount of the charge is subject to change.
The reservation holder must
present a valid photo ID and credit card at check-in. The credit card
is required for the mandatory fee listed above as well as any
additional hotel incidental charges such as parking, phone calls or
minibar charges which are not included in the room rate.
Requests for special
needs (including preferences for smoking or non-smoking rooms)
should be requested through your confirmed hotel and cannot be
guaranteed.
Seat requests and meal
preferences cannot be guaranteed. Fares are not guaranteed until
purchased.
You will be issued
electronic flight tickets. Remember to bring a valid government issued
photo ID with you to check-in. If you are traveling outside the US,
all travelers will need a valid passport and you may also need to show
additional documentation at your destination and/or in connecting
countries
If you do not take your
outbound flight, the airlines will automatically cancel the remainder
of your reservation. No refunds will be granted for the unused portion
of your trip.
This vacation package is
subject to the cancel/change
policy as defined by our travel partners.



Please agree to Priceline's terms and conditions


I have read, accept and
agree to abide by the Booking Conditions, Terms
and Conditions, and Privacy
Policy.







Important
Information

Hotel Cancellation Policy: For the room type and rate
that you've selected, you are not allowed to change or cancel your
reservation. If you cancel your room, you will still be charged for
the full reservation amount.
You will be issued
electronic flight tickets. Remember to bring a valid government issued
photo ID with you to check-in. If you are traveling outside the US,
all travelers will need a valid passport and you may also need to show
additional documentation at your destination and/or in connecting
countries
This vacation package is
subject to the cancel/change
policy as defined by our travel partners.



Please agree to Priceline's terms and conditions


I have read, accept and
agree to abide by the Booking Conditions, Terms
and Conditions, and Privacy
Policy.

Revdex.com, Inc.
We are in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.
Priceline offers a variety travel
service options, including reservations that permit cancelations.
When selecting a reservation, the
consumer is provided with the cancel policy associated with each reservation
prior to purchase.
In this case the consumer selected a
reservation that provided greater savings and less flexibility.
Attached hereto, is a copy of the
consumer’s initialed contract page authorizing the non-refundable,
non-changeable terms and conditions of the selected purchase.
We thank you for the
opportunity to clarify.
Sincerely,
N. D'Angelo
Priceline.com
This
contract for request number
1[redacted]7 was originally initialed on 2014-02-28 19:37:18






·       
4


·       
2



·       
AUTO


·       
AC


Unlimited Mileage


Compact Car


Pick Up/Drop Off:


Tampa Intl Airport (TPA)
Tampa, FL


Pick Up Date & Time:


Tuesday, April 08, 2014 - 3:30 PM


Drop Off Date & Time:


Saturday, April 12, 2014 - 3:30 PM


Rental Company:





Total Charges


4 Days at:


$45 /day


Total:


$239.76


Don't Forget Collision Damage Insurance!


Collision Damage Insurance will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:


·       
Provides
Primary Coverage


·       
Includes
cost of repairs


·       
Cancel
with 100% refund


Traveling with a child or
infant? Add a child seat


Add Child Car Seats (Optional)


You can request any of the child seat options below. These
requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.


0



Infant Child Seat
For infants less than one year and under 20 lbs


0



Toddler Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height


0



Booster Seat
For children weighing 40 to 80 lbs


Summary of Charges


Your Offer Price:


$45.00 (per day)


Total Rental Days:


4


Subtotal:


$180.00


Taxes and Fees: (details)


$59.76


Total Charges: prices are in US dollars


$239.76


(Additional payment required for the child
seats.)



Driver Information


First


MI


Last


Driver's age at pickup


25 and over
under 25?
















Security Deposit:




Please indicate
what the driver will provide for the refundable deposit required at the
rental counter:Credit Card
Debit Card




The debit card presented at the counter must be in the
primary driver's name. Any funds used for the deposit cannot be accessed
until after the car is returned. The amount required depends upon car type,
rental period, and optional items.
For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?Proof of round trip
travel Local renter




The credit card
presented at the counter must be in the primary driver's name. The amount
of credit required depends upon car type, rental period, and optional
items.









Flight Information (Optional)


This will be used by the rental
car company to monitor flight delays.













What Airline are
you Flying?




Your Flight
Number:




-- choose --










Important Information


Once you've reviewed your
information above, please review the following rules regarding rental cars
issued through priceline.com:


·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.


·       
If your
offer is accepted, we will immediately lock in your reservation and charge
your form of payment. If your offer is not accepted, you will not be charged.



·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.


·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.


·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.


·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.


·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.


·       
The
amount required for the refundable security deposit required at the rental
counter depends upon the car type, rental period, and optional items.
Pre-paid cards or cash will not be accepted for the security deposit. If the
driver provides a credit card for the security deposit, the security deposit
will be released back onto the card once the vehicle is returned. If the
driver provides a debit card for the security deposit, proof of round trip
airline travel may be required and any funds used for the deposit cannot be
accessed until after the car is returned.



Initial Here:



I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because they have not offered to refund the difference in the price of the room. Priceline.com ripped me off!
The bottom line is this, on Wednesday the 23rd of November 2016, I paid in full for a 2 night stay at the [redacted] in [redacted] at a rate of $115 per night. On Friday November 25th, Priceline.com listed the exact same hotel rooms for only $89 per night. I called that night to request a price-match to which they not only refused, but insultingly offered to cancel the reservation for a penalty of the entire purchase price.
Priceline.com has pathetic customer service and are alarmingly deceptive, unapologetic, and have made no effort to resolve this issue in good faith.
Sincerely,
[redacted]

I am  in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Please note
that once the consumer selects the
travel dates and provides all the details of his/her trip on our web site, we
summarize the consumer’s request, including the dates selected, on what we
refer to as the Contract Page, (attached). The consumer is then asked to review
the details/summary of the trip and initial the box at the end of the summary
to authorize the terms and conditions of the purchase, and confirm that the
travel details provided are accurate. If the consumer’s offer summary shows a
mistake, the consumer can go back and change it before he/she clicks "Buy
Now."
 
Attached hereto is a copy of the
consumer’s initialed contract page agreeing to the non-refundable and non-changeable
terms and conditions of the purchase as well as the following travel dates.




Depart:
Tue, September 15, 2015

Return:
Tue, September 15, 2015

 
Our
ability to cancel, change or refund the reservation is governed by contractual
agreements with our travel partners, which state that the consumer’s selected
reservation is non-changeable and non-refundable.  We are sorry that the consumer’s selected
purchase is non-refundable and we are unable to assist the consumer with a
change or refund.
Once again, thank you for getting in touch about
this.
Sincerely,
 
[redacted]
Priceline.com
 
This contract for request number 19653693042 was originally initialled on Wed Jul 8
17:06:44 EDT 2015
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.


























Airfare Details

Depart:
Tue, September 15, 2015

Return:
Tue, September 15, 2015

Departing Airport:
[redacted]
[redacted]

Arrival Airport:
[redacted]
[redacted]
**
[redacted]
[redacted]
**
[redacted]
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Ticket

Passengers:
Bh Humphreys

Aircraft:
Jet aircraft

Summary of Charges































Airline Ticket Offer
Price:

$80.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$41.85 per ticket

Airline Ticket Trip
Protection:

Declined+ Add now Recommended!

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$121.85

Total Trip Cost:
(All prices are in US dollars)

$121.85

Baggage fees
are not included in your trip cost.

Important
Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservation. If any part of the ticket is
unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 





Initial Here:
**
 
I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

RevDex.com, Inc.
We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. According to the consumer, he/she selected a 4 star hotel, and Priceline
confirmed a 2 star quality hotel. Once the consumer
provides all the details of his/her trip, we summarize the consumer’s hotel
request, including the star level selected, on what we refer to as the Contract
Page, (attached). The consumer is then asked to review the details/summary of
the trip and initial the box at the end of the summary to authorize the terms
and conditions of the purchase, and confirm that the travel details provided
are accurate. If the consumer’s offer summary shows a mistake, the consumer can
go back and change it before he/she clicks "Buy Now."  We are sorry that we are unable to assist
the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Dear Ms. Beverly,   We are contacting you today regarding your reservation with [redacted] a Car booked under Trip Number [redacted]
* We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand,...

you would like to be refunded because your card was stolen and someone booked the reservation without your permission. We apologize for any inconvenience this may have caused.   We checked our records and verified that you called last September 9, 2016 and requested to add your mother's name to your reservation because you lost your wallet and you did not have a credit card.   We contacted [redacted] and verified that the car was not used. The reservation that you purchased is truly restricted which is non cancelable and non refundable. This information was provided on your contract page prior to booking.   As a gesture of goodwill, we made an exception and canceled your reservation for a full refund of 124.98 USD. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence.  The [redacted] was made
directly with [redacted].com and not with [redacted].com. For any assistance related to
[redacted].com purchases, please contact Didier Gakwandi or [redacted] at
[redacted].com (contacts below).
[redacted]
– [redacted]
Phone:
[redacted] | Fax: [redacted]
Address:
[redacted]
Website: www.[redacted].com
We are sorry
that we are unable to assist the consumer any further in this situation.
Sincerely,
[redacted].com

size="2">Dear
Mr. [redacted],
 
We
are writing to let you know that we received your Revdex.com
concern in our Executive Offices regarding your reservation at the Econo Lodge
Inn & Suites Beach Front Central for Trip Number [redacted].  In your correspondence you state that you were
unable to use the reservation as the road leading to the property, Ocean
Boulevard was closed and you then chose to drive home.
 
“ I drove to [redacted] to [redacted] the road where my
hotel was located to find police in tactical type clothing diverting traffic
off of [redacted] to a side street, I asked the officer if I could go to my
hotel and he said they had an incident and could not allow any one down the
road and he did not know when or if I would be able to get back to the hotel. I
came back 3 hours later and found it was still barricaded. I then made my 4
hour drive home.”
 
We
verified that due to a [redacted] for the [redacted] there
was a road closure in one direction only (Northbound on [redacted]). James
Redling, General Manager of the hotel further advised that all  hotel guests
were able to travel on
Southbound lanes on [redacted] and arrive
at the hotel as booked.
 
We apologize; however, we are unable to provide
a refund for your reservation.
 
 We
thank you for getting in touch about this and we are sorry that we are unable
to assist  any further in this situation.
 
Sincerely,
[redacted]
Executive Offices

Hi. Please see the email below that we have sent to our customer.  Thanks.
[redacted],
125);"> 
Thank you for taking the time to contact us regarding your recent priceline.com experience.
 
I am writing to let you know that we received your Revdex.com concern in our Executive Offices.
 
I understand that you tried to book a reservation on our website; however, was unable to get a confirmed booking.
 
We apologize you were having difficulty booking reservation on our website. We are looking into this matter. Meanwhile, to ensure you can get the travel product and pricing you desire, you might want to consider booking directly with the travel partner (airline, hotel, rental car company).
 
We apologize for the inconvenience.
 
Sincerely,
 
[redacted]
[redacted]