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Priceline.com Reviews (6778)

Dear Mr. Ali,
Thank you for taking the time to contact us regarding your
reservation at the [redacted], An Ascend Collection Hotel for Trip Number
1[redacted]3.
We are writing to let you know that we have received your
email in our Management team.
We...

understand your concern regarding the
star level of the [redacted], An Ascend Collection Hotel. We have reviewed your
issue with our management team and verified that you are eligible for a
compensation. A refund request in the amount of $253.08 was submitted to our
management team for review, and if approved, the refund will be processed to the
card you used to submit your request. This process can take up to 14 days and
you will receive an email with a resolution.
We apologize for any
inconvenience and thank you for your patience while resolving this
issue.
Sincerely,
Israel Ko
Executive Offices

Dear [redacted]
 
We are contacting you today regarding your reservation at
the [redacted] for Trip Number [redacted].
class="MsoPlainText"> 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
would like to get a refund for your unused reservation. We apologize that you
were not able to use your reservation; however, because the reservation is
prepaid, this is non-refundable. When you missed your scheduled check-in date
the hotel considered you a ?no-show? and released your rooms. This is standard
procedure. If you had purchased your reservations from another travel company
or directly from the hotel, the reservations would still be non-refundable.
 
Prior to booking, we provided a contract page which has
the details of your request, including the name on the reservation, dates, and
the terms and conditions. When you submitted the request, you have confirmed
the information to be correct, and agreed to the terms and conditions of the
reservation.
 
We apologize for the inconvenience and thank you for your
time.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
As I already mentioned the rental car company took all of the paperwork and receipts. The garage at the airport was full of cars. The rental car company accepted our bid through Priceline for the full size car that we payed in-full prior to arriving at the airport. There should be no problem for the rental car company to reserve a full sized car since we made reservation far in advance.   I don't believe we should have to pay for upgrading the rental car since the rental car company didn't provide the car they agreed to provide in accepting the bid.  I can show a credit card charge that was made to the rental car company for the upgrade after the car was returned.  The charge was entirely for the upgrade since we payed for the rental car in advance.   Is that acceptable?
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It does not seem that they have read or maybe understood what I wrote in my complaint. They have said nothing about the calls I made right after the mishap happened. and they all said that they could cancel the order, if the rental company agreed, and the people I talked to said they would, but when I called Priceline back again, they said that it would take 10 days before they would decide if they would cancel the rental. In the mean time I need to rent a car. And not knowing if they (priceline) would honor what was said to me.I was stuck with the mishap, because if priceline choose not to cancel the rental, and I had went with another rental car company, I would have paid priceline and the other company double for one car. Priceline also said that no one would rent me a car for $20.00 dollars. I rented a car from priceline for $20.00 dollars a day 12/14/13 -12/18/14 trip number [redacted], this was through [redacted] rental car. [redacted] confirmation number [redacted]count $80.00.and $21.54 taxes for total of $101.55.and When I picked up the Car, [redacted] said they could rent me the car for $28.00 for the rest of my trip. And the reason why I did not rent the car for the full time my  debit card was not working in priceline website and I had to use my credit which was close to my limit. 
Sincerely,
[redacted]

Upon receipt of the inquiry, a Priceline Executive
Services represented contacted Ms. [redacted]  and left a voice...

mail message requesting supporting
documentation. Upon receipt of the requested documents, we will again review and
appropriately address the matter.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:
They are admitting I didn't receive confirmation either on my [redacted] due to the [redacted] app. crashing or via email bc The wrong email address was entered. There is no .coma suffix to an email address. It was a simple typo from typing on a phone screen. This poor customer service with no credit or any offering of goodwill will keep me from ever using priceline's services and I am considering posting their non-helpful response to my 2,000 Facebook friends and on the Revdex.com site. Why do companies try to catch people in these type of scenarios instead of doing the right thing when they found out I didn't receive a confirmation?
Sincerely,
[redacted]

Dear Mr. [redacted],
Roman">
 
We would like to take this time to contact you regarding
your hotel reservation at the [redacted] booked
under Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
accepted the option to resubmit your request for the new date, however; request
a full refund.
 
As outlined on the resubmit email you received upon
accepting the option to cancel and resubmit your reservation for the new date. In
order to obtain a  refund for 50% of the cancel
fee, you must first purchase a new reservation on our website with the correct date.
 
 We apologize for
any inconvenience; however, a refund for 50% of the cancel fee can be issued after
purchasing a reservation with  the new
date.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I was asked to provide the 11 digit Priceline request number as well as my email address that was provided to me from Priceline for the purchase of the rental in order for Priceline to locate my reservation. The Priceline Trip Number is: [redacted] and the email that was provided for the rental is: [redacted], all I would like for Priceline to do is to either give me the price that was accepted, which was $45 or the refund my $369.96 so that I can take my business somewhere else. Apparently, this is why they have a 1.3 star rating. Sincerely, Thank you, [redacted]

Subject Line:  Revdex.com
Issue / Donald Pizzuti
 
Trip Number(s): 
[redacted]92
Dear Mr. Pizzuti,
Thank you for contacting us regarding your reservation at
the Kuhio Banyan Club booked under Trip Number [redacted]92.
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting a refund
on the unused nights of your reservation.
We reviewed your reservation details and confirmed when
you contacted our customer care department and expressed your quality concerns,
the representatives contacted the hotel to see if they were willing to offer a
refund. We were advised by [redacted] at the Front Desk that they offered to move
you to another room, but you declined. They also explained the manager went
into the room you were originally provided with and no mold was present. The
hotel explained since they offered to accommodate you during your stay but you
declined, no refunds could be offered. Since the hotel is not willing to offer
a refund or compensation on your reservation, we are unable to offer a refund
back to your credit card as requested.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
Sincerely,
 
Teddi Cremeans
Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your rental car reservation with [redacted] Rent a Car under Trip Number
[redacted].
class="MsoPlainText"> 
We are writing to let you know that we have received your
Revdex.com complaint in our Executive Offices. We understand that
circumstances change. If we could make an exception we would; however, the type
of reservation you purchased is non-changeable and non-refundable. When we
found a rental partner willing to accept the rate, we immediately charged your
card to secure your reservation. Our records indicate that you saved 95.55 USD
or 53.36% off of our rental partner's regular rate at the time of booking. Our
rental partner accepted the rate on the condition that your reservation would
not be changed or cancelled.
 
We understand that you are not happy with this policy,
and we really wish that we could give you the resolution that you are looking
for; however, your reservation is truly non-changeable and non-refundable.
For your reference, a copy of the contract page has been
sent in a separate email. The contract page disclosed the terms and conditions
of your reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Better...

Business Bureau, Inc.
Our records indicate that the consumer
was advised of the non-refundable terms and conditions of the purchase.
The
consumer may contact the airline directly concerning any claims made by an
airline representative.
Attached hereto is a copy of the
consumer’s initialed contract page authorizing the non-refundable and
non-changeable terms and conditions of the selected purchase.
Your airline tickets are
non-refundable, non-transferable and non-changeable.
We appreciate the opportunity to clarify.
Sincerely,
[redacted]
priceline.com
This contract for request number [redacted] was originally initialled on Sun Jan
18 00:19:47 EST 2015
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination city
or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.


























Airfare Details

Depart:
Sat, March 28, 2015

Return:
Sat, April 4, 2015

Departing Airport:
[redacted]

Arrival Airport:
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Tickets

Passengers:
[redacted]
[redacted]
[redacted]

Aircraft:
Jet aircraft

Summary of Charges































Airline Ticket Offer
Price:

$400.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$57.60 per ticket

Airline Ticket Trip
Protection:

$17.00 per ticket

Number of Tickets:

5

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$2,373.00

Total Trip Cost:
(All prices are in US dollars)

$2,373.00

Baggage fees
are not included in your trip cost.

Important
Information




























Your airline
tickets are non-refundable, non-transferable and non-changeable.



Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservation. If any part of the ticket is
unused it has no value after ticketed departure time.



Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.



If we find an airline that accepts your price, we'll immediately
purchase your tickets using the payment information you provided.



You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 





[redacted]
** 




I have read, accept and agree to
abide by Priceline.com's terms
and conditions, privacy policy, and the trip protection Description of Coverage.

Complaint: [redacted]
I am rejecting this response because:
The business is denying me a refund because I did not contact them in the time frame that they required. As I explained to them when I spoke to them I was unable to do so as my daughter was in the hospital and was very ill. Obviously my concern and concentration was on her and making sure she was properly taken care of. As a single mother I was responsible for bringing her home from the hospital on 1/27/14 and taking care of her at home, by myself for the rest of the week. I was unable to go to work during this time as well. On 1/31/14 when my daughter was finally feeling better and I had some assistance at home I made the calls to request my refund. I am appalled at this company's refusal to make any kind of exception in this matter. 
Sincerely,
[redacted]

Complaint: 9[redacted]
I am rejecting this response because:
Sincerely,
Ben White
 
 
I feel Priceline's response to my complaint completely unacceptable.  The no cancellation and no change rule when placing a reservation is fine as long as the reservation was not made with fraudulent and misleading advertising.  Entry to the Florida Keys did not indicate the hotel it was 50 miles north of the keys entirely.  After I discovered this mistake within 16 hours of making the reservation, due to erroneous and egregious advertising, Priceline refused to refund the $183 Priceline charged to my credit card. Price line refunded back only $119.  Even though this mistake of booking a reservation was due to Priceline's misleading advertising, they still felt that they should receive a $25 cancellation fee and $6 booking fee.  Then the last $35 in question, of the total of $183, Priceline told me they would credit $35 to a new order of a reservation.   I spent a good hour + on the phone with several customer service reps, the 1st one I spoke with 20-30 minutes and she was not taking care of my problem.  I asked to speak with her supervisor, she said her supervisor was busy and that I would have to wait.  I asked her how much longer would I have to wait?  She said 2 minutes.  I said fine.  SHE THEN HUNG UP ON ME.  PLEASE CHECK THE NOTES ATTACHED TO HER FILE.  I called back, of course I got someone else and asked to speak with his supervisor right away.  I spent the next 15 minutes explaining what I had been going though and the fact that the previous customer service rep hung up on me after speaking with her for about 30 minutes.  This customer service supervisor did not care that the previous customer service rep had hung up on me.  So, after speaking with this supervisor for 20 minutes or so, she said she cant' help and that if I would like to contest this any further that I would have to start writing to the company to a dept.  The supervisor would not even give me person's name to write to but just a dept.  Then she just ended the call.  That was a horrible customer experience.  
 
So, because of the misleading advertising on Priceline's part, a mistake was made.  Priceline, adamantly, refuses to take responsibility for their misleading advertising to correct their mistake by not letting me make a location correct reservation and apply the full  amount that I paid within 17 hours of making the 1st reservation.  The reservation I was making was more than 40 days in advance.
 
Priceline duped me with their advertising as a consumer and is making me pay for it.
 
Due to the extremely unsatisfactory treatment as a customer and their misleading advertising, it is Priceline's responsibility to return my full refund.

Revdex.com, Inc.
According to the consumer,
she selected a Name Your Own Price hotel room accommodations and was unaware
that parking and pet fees are not included in your offer price
The consumer’s initialed contract
page discloses the following important information:
The reservation holder must present a valid photo ID and credit card at
check-in. The credit card is required for any additional hotel specific service
fees or incidental charges or fees that may be charged by the hotel to the
customer at checkout. These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.

Charges








Depending on the property you stay at, you may
also be charged (i) certain per person, per room or percentage based
mandatory hotel specific service fees, for example, resort fees (which
typically apply to resort type destinations and, if applicable, may range
from $10 to $40 per day), energy surcharges, newspaper delivery fees,
in-room safe fees, tourism fees, or housekeeping fees and/or (ii) certain
optional incidental fees, for example, parking charges, minibar charges,
phone calls, room service and movie rentals, etc. These charges, if
applicable, will be payable by you to the hotel directly at checkout and
are not included in your offer price. Please contact the hotel directly as
to whether and which charges or service fees apply.





We appreciate the opportunity to clarify.
Sincerely,
[redacted]
priceline.com
This
contract for request number [redacted] was originally initialed on 2014-11-01
18:47:06

Please
Review Your Request


















































4 Star Deluxe Hotel


Which hotel will I get?




Check-In Date:




Saturday, November
1, 2014




Check-Out Date:




Sunday, November
2, 2014




Region




Dallas, TX




City Areas:




Galleria - Dallas North
Plano East
Plano West




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:
[redacted]





Number of Rooms:




1




Guaranteed Amenities:




Indoor or Outdoor Pool, Fitness
Center, Business Center, Guest Score 8/10 or Higher




Number of Nights:




1













































Offer Price Per Room, Per Night:




US$ 55.00










Travel
Insurance:




US$
5.00






Subtotal:




US$ 55.00





Taxes
and Service Fees:




US$ 15.73





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 70.73




Have a coupon code? Apply
Apply Coupon Remove Coupon


This coupon is invalid or has expired




*Prices are in US dollars.





We
Recommend Trip Protection


Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View
Details >>


·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss or other specified events.


·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.





Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Important
Information


All rooms will accommodate up
to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or
other special needs (including preferences
for smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.


The reservation
holder must present a valid photo ID and credit card at check-in. The credit
card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkout.
These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in your offer price.


Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.







[redacted]





I have read, accept and agree to
abide by priceline.com's terms
and conditions, privacy policy
and the travel insurance Description
of Coverage. I have read, accept and agree to abide by priceline.com's terms
and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because: When I called Priceline about the lower price, I was looking at THEIR website that listed the same rental car at the same location for the same dates for $35 less. I found this quote minutes after I had booked the car. I don't know why their call center workers couldn't find it because I was looking right at it during my lengthy calls to them (a total of 6 hours).
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear Mr. Boldien,

face="Calibri">
Thank you for taking the time to contact us regarding your Priceline credit card issues.
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
We apologize for the difficulty you have experienced. The Priceline Rewards [redacted] card is issued by [redacted], which is the U.S.
credit card operations of [redacted] PLC. For security reasons, Priceline does not have access to your [redacted] account nor control over its [redacted] card policies or procedures.
In the interest of satisfying your concern, we have forwarded your letter to the [redacted] Executive Office. They will review your concern and reply with a resolution within 2 business days.
If you have any other Priceline Rewards [redacted] card concerns, please contact [redacted] directly. There are three ways to contact Priceline rewards [redacted].
1. Email - Visit the pricelinerewards[redacted].com website and select the Customer Service link. You will receive a response within 24 hours.
2. Phone - You can speak with a Priceline rewards [redacted] consultant 24 hours a day, 7 days a week at ###-###-####.
3. Mail - Please send written correspondence to: [redacted]
You can also learn more about [redacted] by visiting [redacted].
I hope you find my reply helpful and we thank you for your time.
Sincerely,
Jenn H[redacted]
Executive Offices

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. Priceline.com does not have access to reservations made
directly with [redacted] We suggest that the Bureau/consumer contact [redacted] directly for any assistance relating to this [redacted] purchase.
Website: [redacted]
** [redacted]
** [redacted]
** [redacted]
** [redacted]
Sincerely,
[redacted]
Priceline.com

Complaint: 9969680
I am rejecting this response because:THIS INCORRECT INFORMATION AND IT WAS A GLITZ IN THERE COMPUTER DOING AND REROUTING THIS TO SAN FRANSICO WHY WOULD I WANT A FLIGHT FROM SAN FRANSICO IF I PUT IN SAN JOSE THEY KNOW THIS WAS AN ERROR: IN THERE COMPUTER AND THEY ALREADY HAD THE SIGNATURE YOU MUST PUT IN SIGNATURE BEFORE THE TRIP AND THEY KNOW THIS AND THE AGREEMENT IF THIS WAS NOT A GLITZ WHY WHY WHY WOULD IT BE ALL THE CONFUSION ABOUT THE CHANGE IN LOCATION AND ME IMMEDIALY CALLING AND LETTING THEM KNOW THIS WAS A BIG MISTAKE AND WAS VERY WRONG!!! THE LISTENING TO THE CONFERSATION WITH YOUR REP OR CUSTOMER SERVICES EXPLAINING THIS YOU ALL KNOW THIS WAS YOUR WRONG DOING NOW TRYING TO COVER THIS UP SO PLEASE CORRECT THIS MATTER ASAP AND ADMITT TO YOUR SCHEMING OF HONEST PEOPLE THIS IS SO SO SO !!!WRONG!!!!PLEASE REFUND MY MONEY!!!!! I IMMEDIALLY CALL YOU AND YOU ALL HAD ME ON HOLD  SO LONG AND YOUR REP AFTER TALKING TO THEM SERVERAL TIMES LIED AND SAY THAT OFFERED A CANCILATION THAT WAS A LIE ALL LIES PLEASE GET THIS CORRECTED AND I PROMISE YOU WILL NEVER EVER WORRY ABOUT ME ON YOUR SITE AGAIN BECAUSE YOU ALL ALLOW THIS TO GO TO FAR INSTEAD OF ADMITTING YOUR WRONG YOU TRY TO PUSH IT UNDERNEATH THE RUG  THIS IS NOT FAIR TO HONEST PEOPLE AND NOT TRUST WORTHY JUST PLEASE BE FAIR I DON'T HAVE $599.93 TO JUST GIVE AWAY BECAUSE OF YOUR WRONG DOING AND :::RUDE:;;CUSTOMER SERVICES REP THEY WAS SO RUDE AND WAS NOT TRYING TO RESOLVE THE ISSUE BUT TO CREATE A PROBLEM THE WAY THEY TALK TO CUSTOMERS WE ALL ARE HUMAN AND HAS FILLINGS SO YOU KNOW MUCH NEEDED TO BE TRAIN HOW TO BE FAIR AND TREAT PEOPLE THE WAY YOU WOULD LIKE TO BE TREATED NOW DO THE RIGHT THING AND BE FAIR IN RELIEF  OF MY DISCOMFORT AND GRIEF PLEASE REFUND MY MONEY BACK AND AGAIN THANK YOU
$599.93
Sincerely,
Steri Horton

Complaint: [redacted]
I am rejecting this response because: Priceline sold me 5 nights in the hotel with the package. This was the most important reason when I made my arrangements. Logically Priceline should have only offered airfares that would allow the use of the 5th night in the hotel room. Therefore I was under the impression the flight selected was for 3/13 and not 3/12. By offering the flight it means leaving well in advance of being able to use the hotel room for the night. Therefore Priceline was deceptive (giving an appearance or impression different from the true one; misleading.)  This allows Priceline to offer the price of the entire package appear cheaper. Therefore Priceline should pay the $150 fee required to reschedule the return flight and stop using deceptive practices to make their offerings appear more appealing to consumers.
Sincerely,
[redacted]

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Description: Travel Agencies & Bureaus, Travel Agencies (NAICS: 561510)

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