Priceline.com

Complaint: 9984124
I am rejecting this response because:
The company has made no attempt to resolve my issue 
Sincerely,
Michael Lavanga

I have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. The consumer selected and authorized the
purchase of a non-refundable reservation. I am truly sorry that the consumer’s
selected purchase is non-refundable and we are unable to assist the consumer
any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
 
This checkout page for trip number
[redacted] was submitted on 2015-02-10 21:27:27



Please Review Your
Request

















































2 Star Moderate Hotel, [redacted]
Area
Which hotel will I get?

Check-In Date:

Wednesday, May 13,
2015

Check-Out Date:

Monday, May 18,
2015

Region

[redacted], **

City Area:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Free Internet

Number of Nights:

5










 























Offer Price Per Room, Per Night:

US$ 60.00

Travel
Insurance:


US$
25.00




Subtotal:

US$ 300.00

Taxes and Service Fees:

US$ 46.30

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 346.30

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired












Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD25.00 per room per night. Details.



*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may
or may not be one that you have seen during a hotel search on priceline. Any
sorting or filtering options previously used will not apply to this Name Your
Own Price request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.






[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Dear
[redacted],
We apologize if you are dissatisfied with our service and star rating of the
[redacted]...

[redacted]
Customers are our number one priority, and we work hard to make your experience
with us a positive one. Your feedback is appreciated.
We do evaluate each participating hotel on many different criteria, including
cleanliness, guest satisfaction, decor, etc. We are sorry to hear that this
hotel falls short of your expectations.
Per our Quality Experience Guarantee, your hotel has been star-rated by
priceline according to our rigorous rating system. This means that our hotel
staff has researched your hotel, reviewed customer comments and compared star
ratings assigned by other rating services. The hotel you get will meet
priceline's strict quality standards.
We do feel that this hotel is properly rated through our system, and we are
unable to offer any compensation at this time. However, if you experience
problems while at this hotel, please contact the hotel's front desk and provide
them an opportunity to assist you. If the front desk is unable to assist,
please contact our Customer Service department for further assistance.
Since there are no other options I can offer that would result in a different
outcome for your issue, I’d like to thank you for emailing us today.
Sincerely,
[redacted]
Customer Service Specialist

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] & [redacted]or Trip Number
[redacted]
class="MsoPlainText"> 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you have issues with this hotel
reservation.
 
Our records show that the your credit card was charged
upon booking because the room type you've selected, requires full prepayment
upon booking. This information was presented to you prior to purchase when you
were asked to review your reservation, including the terms associated with
cancellations or changes. When you purchased your reservation, you agreed to
those terms. 
 
We are unable to provide a refund of the NSF charges that
you incurred for this booking. However, your refund for the cost of this
reservation has been processed. A refund for $354.72 was issued on July 19,
2016. We will issue a refund to your bank within one business day. Your bank
will then post it to your account. The bank processing time varies so please
check with them if you do not see it in your account within a few days.
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Please note
that the contract page for request number [redacted], provided in our previous response, is the only page for the consumer’s
accepted status reservation.
We are sorry
that we are unable to assist the consumer any further in this situation
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:
I did not find 100 USD as being acceptable good will compensation. At a minimum you are honoring the prices of the tickets which I appreciate.  However,  the nature of my complaint and the fact that I reported a glitch in your software that leads to the misrepresentation of prices is worthy of far more. The time I also committed to this matter was frustratingly long and in excess of 25 hours as can  be substantiated by phone records. The good will compensation being offered by Priceline is inferring that my time is worth little. 
As stated through our conversations on the phone and my Revdex.com claim, I will consider this matter resolved if Priceline agrees to either:
1) pay for my hotel in [redacted] or offer greater compensation in the amount of $1250 (25 hours dealing with this issue * 50/hr (what I earn in my livelihood)).  
It is simply unfathomable to me that Priceline would offer me $100 USD when I reported a software glitch that undermines the integrity of your website and as an organization. I have also consulted two lawyers in regard to this matter and they told me that Priceline is committing a breach of fiduciary duty by misrepresenting prices after your "Name your own" bid gets rejected (which is essentially the glitch that I discovered). Although this is not deliberate, I deserve more from Priceline for detecting and reporting this error in your software. 
I find it insulting and utterly dismissive of my efforts that you would provide me with $100 good will on top of matching the fare of the flight.
Please hastily respond back with a phone call at [redacted] or email.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It did not address issues of ignoring laws related to no smoking in the workplace,also the Revdex.com should be involved in trying to invoke a no smoking ban in hotels as well as priceline,if you have no smoking in restaurants,bars and airports,why are we smoking where the general public sleeps,I can smell it if it's in the same building.
Sincerely,
[redacted]

[redacted]Dear CT Revdex.com,Thank You for forwarding my complaint, ID [redacted] to Priceline. As I reviewed my 1st communication from you, I...

also reviewed the written complaint and noticed a typographical error in "Complaint Details". Please see below:Date Problem Occured:     5/17/2016 12:00:00 AM                                                                            ...⇄  Please be advised that 5/17/2016 is a typo and is incorrect. It should read "4/17/2016", as stated in the complaint.Thank You,[redacted]

This is exactly what has happened. I listed a 3 Star Property. In their examples it included the likes of [redacted]. What I received was a [redacted] Hotel for the price the [redacted] website advertises it for. [redacted] Incredibly unhappy and will NEVER use Priceline.com again. This should border on fraud.

RevDex.com, Inc.
We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. We are sorry that we are unable to
assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Dear Ms. [redacted],
Roman">
 
Thank you for contacting priceline through the RevDex.com regarding your reservation with [redacted] for Trip Number
[redacted].
 
I understand from the information that you sent that your
return date of travel from [redacted] to [redacted] is for the wrong date
and you want priceline to pay for the change fees associated with correcting
the itinerary.  You also indicate that
there was excessive hold time when you were transferred from one priceline
representative to the next when you asked for a supervisor to get the ticket
corrected.  I do apologize for the long
hold time.  The representative that
transferred you did indicate before the transfer that hold times were long due
to heavy call volume.
 
The information that you entered into the system was
checked and we found that you indeed did enter a return date of April 22, 2015
and not April 2, 2015.  The Summary Page
was displayed to your system prior to the completion of the purchase and it
displayed the information that you entered. 
At the bottom of that page you initialed a box indicating that you had
read and understood the information presented and it was correct.  The next step was to click on the
"buy" button which you did and the reservation was completed and your
credit card was charged for the amount you were advised the price would be.
 
It was a month later that you contacted priceline to get
the return date corrected.  You were
advised that the airline fare rules on the ticket require a $300.00 change fee
and priceline charges a $30.00 processing fee to change the ticket and you
would also be responsible for any added fare if there was any.
 
I am very sorry for the extended hold time to speak to
Air Travel Services, but priceline will not be able to change your ticket
without the fees you were advised of during your conversation with the
representatives.
 
Sincerely,
 
[redacted]
Executive Offices

Dear Ms. [redacted],

face="Calibri">
Thank you for taking the time to contact us regarding your reservation with [redacted] Corporation for Trip Number [redacted].
I am writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you are requesting a full refund of your purchased Collision Damage Insurance since this was not honored at the counter. I am in contact with  [redacted]'s Corporate Office and we are currently reviewing your concerns. I hope to be in contact with you in 3 to 5 business days with a resolution. 
I appreciate your patience while we continue to work to resolve your issue.
Sincerely,
Berna A[redacted]
Executive Offices
** ** ** **

Trip Number: 17902709394
Customer or Passenger's Name: Laura Knuckles
 
Issue: According to Laura Knuckles, she had quality
issues with her reservation at the Quality Inn & Suites Wichita Falls, and upon
checking out of the hotel after staying in the room for a short period of time was
informed by the hotel staff that Priceline will handle the refund.
Priceline contacted the hotel concerning the consumer’s
claims, and Jared the Hotel Manager, informed priceline that he did not
authorize a refund, further advising that the guest’s requested a refund after
staying in the room for 2 hours. Additionally, the guests could not provide
photos confirming the alleged claims nor provide a receipt indicating that they
stayed at another hotel. The guests lived nearby and chose to return home
rather than stay in another hotel. The hotel is unable to provide a refund
The consumer/Bureau may contact Jared, the Quality Inn & Suites Wichita Falls property
Manager directly for any further assistance regarding this claim.


Quality Inn &
Suites Wichita Falls
1740 Maurine Street
Wichita Falls, TX 76306




Zone/Hotel Location:




Wichita Falls




Country:




United States




Phone Number:




###-###-####




Fax Number:




###-###-####



This
contract for request number 17902709394 was originally initialed on 2014-04-11
21:07:39

Please Review Your
Request














































2½ Star Moderate-Plus Hotel,
Wichita Falls Area


Which hotel will I get?




Check-In Date:




Saturday, April
12, 2014




Check-Out Date:




Sunday, April 13,
2014




Region




Wichita Falls, TX




City Area:




Wichita Falls




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




Laura Knuckles




Number of Rooms:




1




Number of Nights:




1













































Offer Price Per Room, Per Night:




US$ 60.00










Travel Insurance:




US$ 5.00






Subtotal:




US$ 65.00





Taxes and Service Fees:




US$ 15.69





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 80.69




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired


















Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD5.00 per room per night. Details.









*Prices are in US dollars.


Important
Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.







Initial Here:




I have read, accept and agree to
abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms and conditions and privacy policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I informed the company that I made an offer of $50 per night. It required me to initial and give my paypal information. The site then told me that no hotel would accept my offer but if I would counter of $61 they can resubmit my offer. I did not approve of that counter offer. I was waiting till morning when I spoke with my wife and then I got an email saying I had booked a hotel. I am trying to still book with Priceline but did not approve this transaction. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. We have researched to find that this hotel does meet our
expectations for the star rating selected on our website. Our competitors also
rate
this hotel as follows:
Orbitz.com = 4 stars
Expedia.com = 4 stars
Travelocity.com = 4 stars
We are sorry
that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D’Angelo
priceline.com

According to the consumer, she had
to...

rent a vehicle because she was involved in an accident; however she chose to
list her father as the driver and not herself as the driver indicating she was
a driver under age 25. The consumer states that she intended to add herself as
a driver upon rental car pick-up.
 
The consumer further states that as
an additional young driver, she was charged an additional $10 per day by the
rental car company. The consumer chose not to pick up the rental vehicle and
requests a refund.
 
 
Attached hereto is a copy of the consumer’s
initialed check-out page authorizing the terms and conditions of the purchase, including
the following Important Information.
 
Important Information
 
Once you've reviewed
your information above, please review the following rules regarding rental cars
issued through priceline.com:
Rental
cars are non-refundable, non-transferable and non-changeable even if the
reservation is not used.
Only
the driver will be able to pick up the rental car at the counter and must
present a valid driver's license in his/her name. An additional driver can be
added at the counter for a fee payable directly to the rental car company.
The
driver will be required to present a valid credit or debit card in his/her name
for the refundable security deposit.
If
the driver provides a debit card for the security deposit, proof of round trip
airline travel may be required and any funds used for the deposit cannot be
accessed until after the car is returned.
Driver Information
FirstMILastDriver's age at pickup
under 25?
Minimum
Age Requirements
Priceline.com offers car rentals to drivers between the ages
of 21 and 24 years old in select locations. Rentals for drivers between the ages
of 18 and 20 are available in New York only. Enter the details of your trip and
we'll tell you if we can fulfill your request.
Those companies that
allow renters under the age of 25 charge Young Renter Fees. These fees
typically start at $20 per day and can be as much as $50 per day for high cost
locations or more desirable car types. For example, a rental car that normally
costs $30 per day could cost an underage driver at least $50 per day.
Please note: All
drivers will be required to present a valid driver's license in order to pick
up a vehicle and each driver's age will be verified at the rental counter. If
the driver's age was misrepresented during the offer process, the driver will
be subject to underage fees at the rental counter.
If we are not able to fulfill your request and you still
need a rental, click here to see
other options from our partners who rent to drivers under the age of 25. To prevent surprises, be sure to
inquire about the Young Renter Fees that will be charged to you at the rental
counter.
 
 
This
checkout page for trip number [redacted] was submitted on 2015-02-17 14:36:26









 

For a limited time only, get your car
for $24.00/day.
We were unable to find a rental
car company that would accept your price of $20 per day. If you do not want
to increase your offer price to $24.00, you can click here to Name Your Own Price® for a different car
type.
x 4
x 2 auto ac Unlimited Miles
Economy Car with Unlimited Mileage


Pick-up / Drop-off: [redacted]
Pick-up Date & Time: Tuesday, February
17, 2015, 03:30 PM
Drop-off Date & Time:  Monday, February 23, 2015, 04:00 PM
Driver Info: [redacted], Age: ** and over
Rental Car Company: 
Summary of Charges
Your Bid Per Day:
$24
(per day)
Total Rental Days:
6


Subtotal:
$144
Taxes and Fees:
$78.7


Total Charges:
$222.7
Prices are in US dollars.

Traveling with a child or
infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget
Collision Damage Insurance!
Collision Damage Insurance will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
 
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
 
·       
If your
request is successful, Priceline will immediately lock in your reservation
and charge your form of payment. If your reservation is not successfully
booked, you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
 
·       
Your
reservation does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
 
·       
Only the driver
will be able to pick up the rental car at the counter and must present a
valid driver's license in his/her name. An additional driver can be added at
the counter for a fee payable directly to the rental car company.
·       
 
·       
Prices
are not guaranteed until booking is completed.
·       
 
·       
The driver will be
required to present a valid credit or debit card in his/her name for the
refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver
provides a debit card for the security deposit, proof of round trip airline
travel may be required and any funds used for the deposit cannot be accessed
until after the car is returned.

Initial Here:

I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

RevDex.com, Inc.
We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. We verified that the consumer selected to
change the departure date to December 15, 2014. In addition, we presented a
page prior to booking with the details of the request, including the December
15, 2014 travel date, summary of charges, and the terms and conditions. The consumer
entered his/her initials, and agreed to the terms and conditions, and verified
the information to be correct. Due to the incorrect date entered by the consumer,
and as an exception to the cancel policy, we offered the option to resubmit the
purchase with the applicable fees. The consumer agreed to this option, and the
fees cannot be waived. We are unable to refund the new reservation, for Trip
Number [redacted].  We are sorry that
we are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:  Not only did they change the date, they can make their computers say anything, they then went and canceled our return flight tickets. We did not request a cancellation of the return flight and had the legal ownership of those seats on that flight. Yet they went to United, told them to cancel the return flight and very likely resold those seats. This whole thing has cost us ridiculous amounts of time and money.
Sincerely,
[redacted]

[redacted]   Thank you for taking the time to contact us regarding your hotel reservation at The [redacted]   I am writing to let you know that we have received your Revdex.com...

complaint in our Executive Offices. Please accept our apology for any confusion you experienced on our site. With Priceline, you can choose from a number of options depending on your needs.   You can select a specific hotel from a list of participating properties with our Published Price hotel option or, if you'd rather save even more, you can choose a restricted reservation where you select the area and star level, but the hotel's name is not revealed until after the purchase. When you choose a restricted reservation, you agree to stay in any participating hotel that matches your requested star level and area selections. Any sorting or filtering you did prior to naming your own price will not apply to your request and you do not have the option to select a specific hotel partner. This information was disclosed to you during the request process.   Because your reservation was restricted, it cannot be changed or cancelled. When we find a hotel partner willing to accept your request, we immediately book the reservation in order to secure your low rate. We understand that this was a special event for you and your fiance, and we apologize if we were unable to make any exceptions to your reservation. As a gesture of goodwill, we decided to issue a partial refund amounting to 45.32 USD. This refund will be processed through our system within one business day. If you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time.   We appreciate your time and hope you would consider priceline again on your future travel.   Sincerely,   [redacted] Executive Offices