Priceline.com

We are in receipt of the complaint initiated by the
above-mentioned consumer and...

appreciate the opportunity to respond.
The
consumer selected a non-refundable reservation and requests a refund. The consumer
states:
 “I booked a hotel and car rental for
8/9/14-8/16/14 for a vacation to LA. I recently took a promotion at work that
will make it to where I can't go on our vacation for the original planned time.”
Priceline offers a variety travel service options, including
reservations that permit cancelations.
When selecting a reservation, and prior to purchase, the
consumer is provided with the cancel policy associated with each reservation.
In this case, the consumer selected a reservation that
provided greater savings and less flexibility.
Attached hereto is a copy of the consumer’s initialed contract page
authorizing the non-refundable, non-changeable terms and conditions of the
purchase.



We appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
This
contract for request number
14[redacted] was originally initialed on 2014-03-31 16:10:55






·       
4


·       
2



·       
AUTO


·       
AC


Unlimited Mileage


Compact Car


Pick Up/Drop Off:


John Wayne / Orange County Airport
(SNA)
Santa Ana, CA


Pick Up Date & Time:


Saturday, August 09, 2014 - 7:30
PM


Drop Off Date & Time:


Saturday, August 16, 2014 - 3:30 PM


Driver's Name:


OLEN LATHAM Age: 21-24


Rental Company:





Total Charges


7 Days at:


$39 /day


Total:


$320.65


Don't Forget Collision Damage Insurance!


Collision Damage Insurance will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:


·       
Provides
Primary Coverage


·       
Includes
cost of repairs


·       
Cancel
with 100% refund


Traveling with a child or
infant? Add a child seat


Add Child Car Seats (Optional)


You can request any of the child seat options below. These
requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.


0



Infant Child Seat
For infants less than one year and under 20 lbs


0



Toddler Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height


0



Booster Seat
For children weighing 40 to 80 lbs


Summary of Charges


Your Offer Price:


$39.00 (per day)


Total Rental Days:


7


Subtotal:


$273.00


Taxes and Fees: (details)


$47.65


Total Charges: prices are in US dollars


$320.65


(Additional payment required for the child
seats.)




Flight Information (Optional)


This will be used by the rental
car company to monitor flight delays.












What Airline are
you Flying?




Your Flight
Number:




American Airlines (AA)









Important Information


Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:


·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.


·       
If your
offer is accepted, we will immediately lock in your reservation and charge
your form of payment. If your offer is not accepted, you will not be charged.



·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.


·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.


·       
The
rental partner will charge the driver at the rental counter for optional items
you add to your reservation, including any child seats or special requests.


·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.


·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.


·       
The
amount required for the refundable security deposit required at the rental
counter depends upon the car type, rental period, and optional items.
Pre-paid cards or cash will not be accepted for the security deposit. If the
driver provides a credit card for the security deposit, the security deposit
will be released back onto the card once the vehicle is returned. If the
driver provides a debit card for the security deposit, proof of round trip
airline travel may be required and any funds used for the deposit cannot be
accessed until after the car is returned.



Initial Here:



I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:
This is a reply too the answer from priceline. Case number [redacted].
I was booking a hotel and a rental car from priceline. I booked May 7
2015 to May 9, 2015 for the hotal and May 6, 2015 to May10, 2015 for the rental car.  When I was finish booking the reservation thru priceline I saw that they booked me for [redacted].  I never asked to be booked to VT.  I was booking for [redacted].  I also did not see they had the wrong date too. So there was clearly a problem with the booking because I was not booking for VT. And definitely not in April, for I was picking my daughter up from college in [redacted].  I did not see that not only did they book the wrong state but the wrong date too. I called Price line right away to let them know about their misake.  I told them that I was not going to **.  I did not notice that they had the wrong date too.  Priceline refunded the hotel.  I called Priceline to see when I would be getting the refund back on my credit card so I can re book.  I looked at the rental car reservation and saw that the dates on both reservation were wrong also. I let them know this was not the date I put in.  They told me that I would have to pay for the rental.  I told them I don't know how this happen it must be a computer glitch just like the booking me to **. Priceline said that I would still have to pay for the rental and I should pick up the car Arpil 6. I don't understand why they would not honer the reservation and just change the date for me.  I was not trying not to use them I just needed the right dates in for the reservation'  There is no way I put in the wrong dates it had to be a problem with the computer or something for I know when I was suppose to pick up my daughter.  I asked Priceline to corret the dates. They told me they could'not. That I would have to pay for this computer mistake. I feel this is very unfair.  How do you charge someone for a service that they never use. I also had to book hotal and rental car thru another company.  So they think that it is fare to have the consumer pay twice for the same trip. And I really don't understand  why they  refused to refunded rental put they did refund the hotel.  And I let them know about this probem right away.  And I do not recall putting my initials on anything.  Thank you for looking in to this matter for me.
[redacted]
 
 
 
Sincerely,
[redacted]

According
to the consumer, she/he was unaware that she was making a purchase.
 
Attached
hereto is a copy of the consumer’s initialed contract page agreeing to the following:
 
 
Important
Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an
airline that accepts your price, we'll immediately purchase your tickets
using the payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 
 
This contract for request number [redacted] was
originally initialled on Thu Jun 11 10:14:05 EDT 2015
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$17.00 per person..
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.





Airfare Details

 





















Depart:
Thu, July 9, 2015

Return:
Thu, July 23, 2015

Departing Airport:
[redacted]
[redacted]

Arrival Airport:
[redacted]
[redacted]

Flight Times:
You may be required to travel during off-peak hours for this trip. Your trip
may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may
arrive anytime on the day after departure.

Connections:
Maximum of 2 connections
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Tickets

Passengers:
[redacted]
[redacted]

Aircraft:
Jet or non-jet aircraft

Summary of Charges































Airline Ticket Offer
Price:

$150.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$50.85 per ticket

Airline Ticket Trip
Protection:

$0.00 Declined+ Add now Recommended!

Number of Tickets:

2

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$401.70

Total Trip Cost:
(All prices are in US dollars)

$401.70

Baggage fees
are not included in your trip cost.

Important
Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an
airline that accepts your price, we'll immediately purchase your tickets
using the payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 















Initial Here:







**
I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

Dear [redacted],
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted].
We are writing to
let you know that we have received your Revdex.com concern in our
Executive Offices. As we understand, you are requesting to change the name on
the ticket since it was entered incorrectly.
We further reviewed your
issue and we verified that your reservation was already cancelled. We are no
longer able to make a change on your tickets.
We apologize if you are
dissatisfied with our service. Customers are our number one priority, and we
work hard to make your experience with us a positive one. Due to the
inconvenience that you went through, we will process a refund in the amount of
$100.00 back to your credit card. This process can take up to 14 days. Once the
refund is approved, your refund will be processed by our system within 1
business day; however, it may take up to 5 business days for your bank to post
the refund to your account.
This compensation is not intended to place a
value on your experience.
It is meant to emphasize our commitment to you
as our customer, and encourage you to use our website for your travel
needs.
Thank you for your patience while I resolved your
issue.
Sincerely,
[redacted]
Executive Offices

We are in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity...

to respond.
The consumer
contacted priceline on Tuesday April 01, 2014 at
4:30:10 PM ET requesting a refund due to a change in plans.
The representative reviewed the cancel/change policy
associated with the consumer’s selected purchase, which include the following:
Hotel
Cancellation Policy: For the room type and rate that you've
selected, you are not allowed to change or cancel your reservation. If you
cancel your room, you will still be charged for the full reservation amount.
This vacation package is subject to the
cancel/change
policy as defined by our travel partners.
CANCELLATIONS-•TICKET IS NON-REFUNDABLE.
Attached
hereto, is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of the purchase.
We
appreciate the opportunity to clarify.
Sincerely,
N.
D’Angelo
Priceline.com

This
contract for request number
[redacted]62 was originally initialed on 2014-03-15 16:44:13











Holiday Inn Chicago O'hare Area









Guest Rating: 6.6 / 10


5615 North Cumberland Avenue
Chicago, Illinois 60631


Distances are calculated in a straight line from point
to point3.3 miles from O'Hare Intl Airport (ORD)


Check-In: Thu, Apr 10, 2014Check-Out: Sun, Apr 13, 2014Nights: 3 NightsRooms: 1 RoomPersons: 2 Adults


Room 1: Michelle Ross


Room Type: Standard Room Bed Type And Smoking Preference Cannot Be
Guaranteed As It Will Be Allocated


·  Freebies: Free internet in room
and free parking





Flight
Details






































Departing Flight Information -
Thursday, Apr 10, 2014






Flight 1657
3hr 55m, 1740 mi




Departs:
Los Angeles Intl Airport (Los Angeles Intl AirportLAX)
Los Angeles, CA
5:40 PM




Arrives:
O'Hare Intl Airport (O'Hare Intl AirportORD)
Chicago, IL
11:35 PM




0 Stops
Boeing 737-800
Economy/Coach




Returning Flight Information -
Sunday, Apr 13, 2014






Flight 1047
4hr 25m, 1740 mi




Departs:
O'Hare Intl Airport (O'Hare Intl AirportORD)
Chicago, IL
7:25 AM




Arrives:
Los Angeles Intl Airport (Los Angeles Intl AirportLAX)
Los Angeles, CA
9:50 AM




0 Stops
Boeing 737-800
Economy/Coach




Passenger and Ticket
Information




Passenger 1:




Michelle Ross




Passenger 2:




Theresa Munerlyn




Ticket Type:




Electronic Tickets will be
issued for this flight




Summary
of Charges

















Room 1:




Michelle Ross




Nights:




3




Total Price for 2 people
prices are in US dollars




$844.85 ($422.43/pp)






Important
Information




Hotel Cancellation Policy: For the room type and rate
that you've selected, you are not allowed to change or cancel your
reservation. If you cancel your room, you will still be charged for
the full reservation amount.


Your hotel reservation is
guaranteed for arrival on the confirmed check-in date.


Hotel Freebies:



·  
Free
internet in room and free parking




The reservation holder must
present a valid photo ID and credit card at check-in. The credit card
is required for any additional hotel specific service fees or
incidental charges or fees that may be charged by the hotel to the
customer at checkout. These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are
not included in the room rate.


Requests for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your
confirmed hotel and cannot be guaranteed.


Seat requests and meal
preferences cannot be guaranteed. Fares are not guaranteed until
purchased.


You will be issued
electronic tickets for this trip. Remember to bring a valid government
issued photo ID with you to check-in. If you are traveling outside the
US you'll almost always need a passport.


If you do not take your
outbound flight, the airlines will automatically cancel the remainder of
your reservation. No refunds will be granted for the unused portion of
your trip.


This vacation package is
subject to the cancel/change policy as defined by our
travel partners.

















Initial Here:









I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy.

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted].
class="MsoPlainText"> 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand that you found a cheaper itinerary from our
website for a rate of $149.00 per room per night. We reviewed your issue and
found a reservation for trip number [redacted]. While the rate shows an amount
of $149.00 per room per night, the check-in and check-out dates however, does
not match your original itinerary. In order for you to be eligible for our Best
Price Guarantee, the lower price must be an exact match to the itinerary booked
on our website. We apologize; however, your reservation cannot be refunded of
the difference in rates.
 
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

We are in receipt
of the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to...

respond. 
 
On each consumers’ contract page we place the
following disclosure regarding requests for bed types labeled under Important
Information.
Review Important Information

All rooms will accommodate up
to 2 people. Requests for bed types (King, Queen, 2 Doubles, etc.) or
other special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.
If you require a
specific bed type, please contact your hotel directly. All bedding requests are
based on hotel availability and are at the discretion of the hotel. A fee may
be incurred and is the responsibility of the customer.
 
Attached hereto is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase.We are sorry that
the consumer’s selected reservation is non-refundable and we
are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-06-28 15:13:26



Please Review Your
Request











































2 Star Moderate Hotel
Which hotel will I get?

Check-In Date:

Saturday, July 11,
2015

Check-Out Date:

Sunday, July 12,
2015

Region

[redacted]

City Areas:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Number of Nights:

1










 























Offer Price Per Room, Per Night:

US$ 220.00

Travel
Insurance:


US$
5.00




Subtotal:

US$ 220.00

Taxes and Service Fees:

US$ 45.27

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 265.27

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired










Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD5.00 per room per night. Details.




*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.




I[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because: I never initialed a contract!  This reservation was made over the phone.   I was told on the phone about the fee, but I thought it was a one time fee for both rooms the way it was explained to me.  The person I spoke with did not go into detail about this fee.  I never got a confirming email right away, and had to call to get one.  The confirming email does not detail this fee, it did not come up until I saw complaints about it on [redacted] web site. All I'm asking for is a different Hotel without fees!! 
Sincerely,
[redacted]

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Please note that Priceline offers the following best price guarantee
in accordance with the following terms and conditions:
 [redacted]  Unfortunately, there is nothing we can add to what has already
been stated in our previous correspondence We are sorry that we are unable to
assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Dear Ms. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your hotel reservation with the [redacted] for Request
Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand your request to be refunded for the
reservation since you are concerned about the accommodations at your confirmed
hotel.
 
We do evaluate each participating hotel on many different
criteria, including cleanliness, guest satisfaction, d?cor, etc. We are sorry
to hear that this hotel falls short of your expectations.
 
We have researched to find that this hotel does meet our
expectations for the star rating selected on our website. Our competitors also
rate this hotel as follows:
 
[redacted].com = 3 stars
[redacted].com = 3 stars
[redacted].com = 3 stars
 
Per our Quality Experience Guarantee, your hotel has been
star-rated by priceline according to our rigorous rating system. This means
that our hotel staff has researched your hotel, reviewed customer comments, and
compared star ratings assigned by other rating services. The hotel you get will
meet priceline's strict quality standards.
 
We do feel that this hotel is properly rated through our
system and we are unable to offer compensation at this time. However, if you do
find that you experience problems while at this hotel and the front desk is
unable to assist, please contact our Customer Service department for further
assistance.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
[redacted]
Executive Offices

Dear Ms. Little,
 
Thank you for taking the time to contact us regarding
your reservation at the Extended Stay America - Raleigh - North - Wake Forest
Road for Trip Number...

11263332272.
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. Due to the nature of
your concern, we would like to speak with you directly by phone. 
 
We attempted to contact you today in an effort to address
your concern; however, we were unable to speak with you at the number you
provided at the time you booked your reservation.
 
We understand your concern about the guest rating of your
hotel. We reviewed your reservation and verified that the confirmed guest
rating is currently lower than the guaranteed guest rating. Guest ratings are
dynamic and may change based on new customer reviews received. However, a decision
has been made to offer a one-time exception. We can cancel your reservation for
a full refund or you may decide to stay and receive 20% of your total hotel
charges.
 
Please contact us directly at: 1-866-966-7186 before May
21, 2016. The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time,
Monday through Saturday. You will need to enter your Trip number, which is
11263332272 when you contact us.
 
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.
 
Thank you for choosing to contact us. I look forward to
resolving your issue.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Attached hereto is a copy of the consumer’s
initialed...

contact page authorizing the non-refundable terms and conditions of
his selected purchase.
Important Information
Once you've reviewed
your information above, please review the following rules regarding rental cars
issued through priceline.com:
·       Rental cars are non-refundable, non-transferable
and non-changeable even if the reservation is not used.
·       
If
your offer is accepted, we will immediately lock in your reservation and charge
your form of payment.
We are sorry that the consumer’s selected purchase is non-refundable
and we are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

This
contract for request number
1[redacted] was originally initialed on 2014-08-21 11:47:08














·       
4


·       
2


·       
AUTO


·       
AC


Unlimited Mileage


Economy Car


Pick Up/Drop Off:


[redacted]
[redacted]


Pick Up Date & Time:


Friday, August 22, 2014 - 9:00
PM


Drop Off Date & Time:


Sunday, August 24, 2014 - 5:00
PM


Driver's Name:


[redacted] Age: 25 and over


Rental Company:





Total Charges


2 Days at:


$10 /day


Total:


$42.68


Don't Forget Collision Damage Insurance!


Collision Damage Insurance will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:


·       
Provides
Primary Coverage


·       
Includes
cost of repairs


·       
Cancel
with 100% refund


Traveling with a child or
infant? Add a child seat


Add Child Car Seats (Optional)


You can request any of the child seat options below.
These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.


0



Infant Child Seat
For infants less than one year and under 20 lbs


0



Toddler Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height



0



Booster Seat
For children weighing 40 to 80 lbs


Summary of Charges


Your Offer Price:


$10.00 (per day)


Total Rental Days:


2


Subtotal:


$20.00


Taxes and Fees: (details)


$22.68


Total Charges: prices are in US dollars


$42.68


(Additional payment required for the child
seats.)




Flight Information (Optional)


This will be used by the rental
car company to monitor flight delays.













What Airline are you Flying?




Your Flight Number:




-- choose --










Important
Information





Once you've
reviewed your information above, please review the following rules
regarding rental cars issued through priceline.com:



·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.


·       



·       
If your offer is
accepted, we will immediately lock in your reservation and charge your form
of payment. If your offer is not accepted,
you will not be charged.


·       



·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.


·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.


·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.


·       
Only
the driver will be able to pick up the rental car at the counter and must
present a valid driver's license in his/her name. An additional driver can
be added at the counter for a fee payable directly to the rental car
company.


·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.


·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid
cards or cash will not be accepted for the security deposit. If the driver
provides a credit card for the security deposit, the security deposit will
be released back onto the card once the vehicle is returned. If the driver
provides a debit card for the security deposit, proof of round trip airline
travel may be required and any funds used for the deposit cannot be
accessed until after the car is returned.



[redacted]
[redacted]

Our record indicates that this...

matter has been addressed to the satisfaction of the consumer,
Sincerely,
N D[redacted]
Priceine.com

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] Boston - Southborough/worcester for Trip
Number...

[redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
are asking to cancel the reservation for a full refund because you received a
hotel brand that was listed as a one-star hotel example.
 
The hotel chain examples listed on our site are provided
to illustrate what you might expect when choosing a certain Star Level from
Priceline.com. We do indicate that the brands shown are only examples and may
not be part of the priceline program. Also, every hotel is different and not
all hotels within a certain chain will have the same star level rating. We are
very careful to rate each hotel on its own merits and quality and not just on
the chain it belongs to.
 
We see that you booked the reservation through our Name
Your Price. As stated on your contract, the reservation is restricted, and is
supposed to be non-cancelable, non-refundable, and non-transferable. We have
contacted our hotel partner and they are currently allowing an exception to the  non-cancelable and non-refundable policy.
They will let us cancel your reservation for a full refund, provided that we
cancel the booking as soon as possible. If you want to proceed with this
option, please respond to this email with your consent to cancel.
 
We apologize for any inconvenience and hope to hear from
you soon.
 
Sincerely,
 
Berna A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
 
Priceline.com didn't provide the service I requested: change the date of my travel.
They instead sold me another ticket, liquidated my existing ticket, and charged me fines for the ticket exchange and their services (These charges I was aware of, and these were the only charges I was aware of, not the whole cost of a new ticket.)
Essentially, I could have kept my original ticket and used it later, since I travel between [redacted]. and [redacted], [redacted] frequently on business, and bought myself another 2 way ticket for the earlier date, and cheaper, should I have gotten adequate explanation about what proceline.com was doing instead of just changing the travel date, as they were asked to do.
 
A nice touch also is thanking me for my time: trying to sort this out, I spent more than 6 hours on the phone waiting and talking to agents at priceline.com, repeating over and over again my questions to different people I was being transferred to who were unaware of who and why transferred me to them.
Sincerely,
[redacted]

Dear Mr. A[redacted],
Thank you for taking the time to contact us regarding
your hotel reservation with the [redacted], Las Vegas u[redacted]r Trip
Number [redacted]51.
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. We u[redacted]rstand your
request for a refund since you were advised when you attempted to check in at
the hotel that your reservation was cancelled. We also u[redacted]rstand that the
reason you filed a dispute is because your request for a price adjustment was
denied when you found a deal on our site for a lower rate.
Our system automatically cancelled the reservation once
the dispute was initiated. During the booking process, we indicated that the
reservation cannot be refu[redacted]d. Our records indicate that your request for a
price adjustment was denied because the lower rate you found does not show the
name of the hotel. In order to be eligible for our Best Price Guarantee, we
should be able to verify that the lower rate is for the same exact itinerary, including
the hotel. We have contacted the [redacted], Las Vegas again to
determine if they are willing to reconsider providing a refund; however, they
reiterated that the reservation is non-refundable.
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
Sincerely,
Nico T[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received my refund a week later without delay and am truly grateful to Revdex.com for your intervention in this matter.
Sincerely, [redacted]

Dear [redacted]
 
We are contacting you today regarding your vacation
package reservation for Trip Number [redacted]
class="MsoPlainText"> 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
were charged additional fees by the hotel at check-out. We apologize for the
inconvenience. We contacted the hotel to verify the additional fees.
They advised the following charges.
 
Resort Fee: $25 + tax per night = $28.50 X 6 nights Valet
Parking: $40 + tax per night = $42.80 X 6 nights Total Hotel Fee: $427.80
 
Prior to booking, we provided a contract which has the details
of your request, including the summary of charges and the terms and conditions.
It stated that the hotel has a Resort Fee of $25 per room
per night.
Also, a credit card is required upon check-in. The credit
card is required for the mandatory fee or Resort Fee as well as any additional
hotel incidental charges such as parking, phone calls or minibar charges which
are not included in the room rate. We are sorry; however, we are unable to
process a refund of the hotel fees.
 
We apologize for the inconvenience and hope you found
this information helpful.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

We have received the
consumer’s additional comments.  As you
requested, we have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. The consumer selected a non-refundable
Published Price reservation at the [redacted].
The consumer contacted Priceline on July 2, 2014
requesting a refund for the July 17, 2014 reservation due to a death in the
family. On behalf of the consumer, Priceline contacted [redacted], the General Manger of the [redacted] concerning the consumer’s refund request, and
we were advised that the hotel cannot waive the cancel penalty.
Please note that the cancel policy is established and
charged by the property and not priceline.  We are sorry
that we are unable to assist the consumer any further in this situation, and suggest that the
Bureau/consumer contact the General Manager of the [redacted] directly for any further assistance.
Sincerely,
[redacted]
priceline.com
This contract for request number [redacted] was originally
initialed on 2014-06-24 22:53:24

[redacted]








[redacted]
[redacted]





Check-In: Thu, Jul 17, 2014Check-Out: Sun, Jul 20, 2014Nights: 3 NightsRooms: 1 Room


Room1: [redacted]


Room Type: 2 Queen Beds - Nonsmoking Room - Free Internet, Fridge,
Microwave


Hotel Freebies:


Special Discount 10% off — Free
breakfast, free internet in room and free parking





Summary
of Charges





























Room Cost: (details)


avg. per room, per night




$179.10




Rooms:




1




Nights:




3




Room Subtotal:




$537.30




Taxes & Fees :




$66.90


We've chopped fees on this
hotel.




Total Charges:
prices are in U.S. dollars




$604.20


Best Price Guarantee on this
hotel




Mandatory
fee of is collected at the hotel.




Important
Information







































•




Room Description: 2 QUEEN BEDS NONSMOKING FREE HI
SPEED-REFRIGERATOR-MICROWAVE-LAPDESK CURVED SHOWER ROD-WORK AREA-[redacted] SHWRHEAD




•




Rate Description: Websaver - Full pre-payment required upon booking




•




Hotel Freebies Details:


Special Discount 10% off — Advance Purchase Offer Details.


Free breakfast, free internet in
room and free parking


Promotion
Details


Negotiated Specials may be
limited to certain dates and subject to availability.


x close window




•




Cancel Policy: For the room type and rate that
you've selected, you are not allowed to change or cancel your reservation.
If you cancel your room, you will still be charged for the full reservation
amount.




•




Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the
first day of your reservation and you do not alert the hotel in advance,
the remaining portion of your reservation will be canceled and you will not
be entitled to a refund.




•




Your credit card is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.


Your
PayPal account is charged the total cost above at time of purchase. Prices
and room availability are not guaranteed until full payment is received.




•




All rooms are booked for double occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.




•




The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.





























Initial Here:









I have read and agree to abide by the Terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:
It is beyond petty and small to hide behind fine print in this matter.  I have used your service several times in the past and it would be a shame to lose a customer over this amount of money.  Yes, I understand that legally you are in the right.  Ethically you are not.  This is not how you treat customers if you at all value them or their business.  If that is how you want to play this matter I am more than happy to take my voice to social media to broadcast my displeasure with your service.  
Sincerely,
[redacted]