Priceline.com

Hi. Please see the response we sent to the customer below.
 
Dear [redacted]
 

face="Calibri">Thank you for taking the time to contact us regarding the cancellation of your cruise reservation for Trip Number [redacted]
 
I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.
 
We see that your issue has already been resolved by one of our Customer Relations representatives.
 
The refund will take about 7-10 days up to 1 billing cycle to appear on his statement. Depending on your billing cycles, you can expect this refund on one of your next two billing statements.
 
I hope you find my reply helpful and we thank you for your time.
 
Sincerely,
 
J[redacted]
Executive Offices

Dear Ms. [redacted],
Roman">
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices regarding your
reservation at the [redacted] for Trip Number
[redacted]. We understand that you requested to cancel the reservation for a
full refund due to a death in the family. Please accept our sincere condolences.
We reviewed the record and cancel policy associated with your reservation, indicating
that the hotel requires payment for the first night's stay. However, we
verified that our representative contacted the hotel on your behalf requesting
an exception to their cancel policy, and have been advised by [redacted],
Assistant General Manager at the hotel that they are unable to make an
exception to the cancel policy associated with the reservation. We apologize for
any inconvenience; however, we are unable to refund the cancellation fee.
We apologize for the inconvenience and thank you for your
time.
Sincerely,
[redacted]
Executive Offices

Dear [redacted],
The
consumer purchased a published price airline ticket with [redacted] schedule change, the consumer is requested a refund.
[redacted] is the merchant of record and charged the consumer’s credit card account for
the purchase. On behalf of the consumer, Priceline submitted a refund request
to [redacted].
The
following correspondence was sent to the consumer addressing this matter.
Sincerely,
[redacted]




Merchant of Record
(Tickets) [redacted]





Total Charged By Airline
3220.80 USD


Price Per Ticket
        
                 982.60
USD


Price Per Ticket - Tax
          
     91.00 USD


•          
                             
1073.60 USD per ticket


Number of
Tickets        3


1.      [redacted]
**      [redacted]
**      [redacted]













Thu., Oct 23, 2014 09:03:13 AM ET


Dear [redacted]
This e-mail is being sent in response to your refund request for Itinerary
Number [redacted]
We have submitted a refund request with [redacted] on your behalf. Airline refund
requests are at the sole discretion of the airline.
Further questions regarding your refund request should be directed to [redacted] at ###-###-####. When calling the airline, you may need to provide some or
all of the information listed below:
Important Information
Airline Name: [redacted]
Airline Phone Number:###-###-####
Airline Record Locator[redacted]
Ticket Numbers:
[redacted]2199/[redacted]2200
[redacted]2201/[redacted]2202
[redacted]2207/[redacted]2208
Sincerely, Travel Services Team.

Dear Mr. [redacted],   Thank you for taking the time to contact us regarding [redacted]'s reservation at the [redacted] for Trip Number [redacted].   We are writing to let you know we received your Revdex.com complaint in our...

Executive Offices.   We apologize for the difficulty you encountered. We reviewed your request and verified you request for a 2.5 star property that offers either an Indoor or an Outdoor Pool. The hotel you received only offers a seasonal outdoor pool. The hotel confirmed your reservation was used and will not allow any refunds or compensations. As a gesture of goodwill, we would like to offer you a 50% refund of your total reservation cost as a compensation in the amount of 43.87 USD. Please confirm if you would like me to proceed with your refund.   Thank you for your patience and we hope to hear from you soon.   Sincerely,   Junko A[redacted] Executive Offices

We are in
receipt of the...

complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond. Upon review of the
reservation, we contacted the airline and are currently making attempts to address
this issue. We thank you for your patience while we continue to work to address
this issue. We thank you
for your patience while this matte is under review.
Sincerely,
[redacted]
Priceine.com

Please see the response that we sent to our customer below.  Thanks.
[redacted]
font-family: "Cambria","serif"; font-size: 12pt;">Thank you for taking the time to contact us regarding your reservation at the [redacted] Towers Resort for Trip Number [redacted]We are writing to let you know that we received your Revdex.com concern in our Executive Offices.We apologize for the difficulty you encountered. We understand you are requesting for a compensation or a refund because your requests were rejected before your reservation with Trip Numbe[redacted] got confirmed. We reviewed your reservation at the [redacted] and verified it was used. Any hotel specific service fees, incidental charges, mandatory fees, energy charges or safe fees are charged by the hotel and is non-refundable. Prices are dependent on a number of factors including destination, season, dates of the reservation, special events going on in the area and the popularity of the promotion. We do not have control over the prices and availability as it changes rapidly. Please note that requests are not guaranteed until it is successfully booked. Also, it is possible that when you submitted your request, while processing it, the inventory of our travel partners changed as affected by their availability. As a gesture of goodwill, we would like to offer you a 20% Hotel Express Deal Coupon that can be used on a future purchase. You will need to enter your Coupon Code at checkout then, click "apply" and your discount will instantly be deducted from your room subtotal. Your coupon code is [redacted] and it expires by November 30, 2017.Thank you for your time and we hope you find this information helpful.Sincerely,[redacted]Executive Offices

RevDex.com, Inc.
We are sorry
the consumer is not satisfied with the location of his/her Name Your Own Price®
hotel.
According to the consumer, he/she selected an
Express Deals reservation for 2.5-Star hotel in
the Las Vegas Strip South Area at the rate of $33 per night, however received
confirmation for a property that was not located on Las Vegas Boulevard.
The consumer
states:
“The address to this hotel is [redacted] [redacted]. THE ADDRESS IS
NOT ON LAS VEGAS BOULEVARD.
Desired Settlement:
“Due to the inconvenience I've encountered and Priceline's denial of any
wrongdoing I am requesting that I be refunded for the original purchase and
also ask that Priceline cover the cost of a room for the selected category or
better on the Las Vegas Strip South for the same date.”
When requesting a reservation using the Express Deals option
where the hotel name is not revealed prior to purchase, we provide you with the
area map that break major cities into more manageable area. This map will
clearly outline the boundaries of the area in which the reservation will be
booked. Your confirmed hotel is guaranteed to be within the area boundaries
shown prior to purchase. Also, the map you review during the request process
will display that the area includes additional cities and/or states.
Remember - your hotel can be located anywhere within the shaded area shown in
the map during the request process and once hotel rooms are purchased they
cannot be changed or cancelled - by us or by the hotel that accepts your offer.
Since there are no other options I can offer that would result in a different
outcome for your issue, I’d like to thank you for emailing us today.
We have verified that the confirmed hotel is located in the
designated area that was presented to the consumer prior to purchase. This
reservation is non-cancellable and non-refundable. Thank you
for the opportunity to clarify.
Sincerely,
[redacted]
priceine.com

Revdex.com, Inc.
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.  We
have contacted [redacted] on behalf of the consumer and are awaiting a
reply from [redacted] on the status of the consumer’s inquiry. We hope
to hear back from [redacted] within the next few days and will inform the consumer
accordingly.
Sincerely,
[redacted]
priceline.com

I called the hotel, and the hotel wasn't going to charge me AT ALL. I never saw this cancelation policy when making my purchase. No services were rendered so no payment should be made. This is a complete SCAM! I called two days in advanced to cancel the order. plenty of time to cancel. This is total horse st! A class action suit needs to be made because this is ridiculous that they keep 260 dollars of my hard earned money for doing absoluely NOTHING! [redacted] priceline!
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
Hello,   The 11 digit trip number is: [redacted] and it was sent to [redacted]   For all 5 passengers the total was $5,873 ( portion was $1,174.60).  Then I paid to change a later departure date on 7-23-14 and was charged on my own card $569.40, which is why the entire amount I'm disputing is $1,744   Please let me know if I should scan copies of all documents.   Thank you  [redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Good Morning [redacted]
    It's been a life experience to deal with Priceline.   The problem continues with Priceline when they say I can use the ticket before March 16, 2016, pay $200 and a $60 add on fee each way, that's another $120, so now the ticket will cost me $720,  plus pay the price difference of the $400 and the current price of the ticket now ( the price now is actually cheaper ).
 
The information I have received from [redacted] is: to BOOK before March 16th, but can fly at anytime, the need to pay $200 for re-booking with no add on charges, and the current price of a ticket is $350.
 
What I don't understand is why Priceline, who doesn't even own an airplane, have more control over the airline ticket then United?  Can't Priceline do the same for me as United to keep a customer satisfied, and continue goodwill for future business?  
 
I would like to use my $400 ticket, pay the $200 re-booking fee and use it for the dates of June 11 - 29th of 2016.   

Sincerely,
Carleen J[redacted]

Revdex.com, Inc.
Attached hereto, is a copy of the consumer’s contract page
disclosing the non-refundable terms and conditions of the purchase.
 This link has been provided to
you so that you can view the Contract Page you were presented when you were
submitting Trip 25269116260. Just click on the link, or if that doesn't work,
please copy and paste the entire link into your browser. [redacted]
We are sorry that we are unable
to assist the consumer any further in this situation and we appreciate the opportunity to clarify.Room Details:Studio
Suite Ns Studio Suite:King Bed:Living Area With Sofa-Sleeper:Full Kitchen:Free
Wifi
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because: The car company did NOT send a car to us, we had to take a cab to pickup the car the following day. The car company said they could NOT credit us as we booked and Paid thru priceline. We called priceline the night of 01-19-2014 and they did NOT offer any car from any other company NOR did they offer any solution. The following day I contacted Priceline again and they said I would have to wait until the car was returned before they could give me any refund. I returned the car early. I had the car a total of 9days 1hr 41min. I paid for 11days. I also booked 2 hotels thru priceline, 2 airline tickets and they don't care enough about customer service for a refund on 1 day rental on a car since I was unable to GET the car. I have read many other complaints about priceline after this happened to me.  They don't need anymore of my business.
Sincerely,
[redacted]

Revdex.com, Inc.
According to the consumer, priceline did not disclose prior
to purchase that you must call us within 24 hours of
booking on priceline.com to initiate your claim.
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the terms
and conditions of the selected purchase as well as the Best Price Guarantee website
disclosure.
Sincerely,
[redacted]
priceline.com
 
 
Questions about our Best Price Guarantee?
Our Best Price
Guarantee applies to every Air, Hotel, Rental Car, Cruise and
Vacation Package sold on priceline.com. If you find a lower price for the same
itinerary, we'll refund 100% of the difference. Book an Express Deal and we'll
refund 200% of the difference - Double the difference!
Call us within 24 hours of booking on priceline.com to
initiate your claim, or up until midnight
the day before travel if you purchase an Express Deal or Name Your Own Price® reservation.
The lower price,
including taxes and fees, must be available to the general public for booking
on a website in the same currency, using the same form of payment and from the
same point of sale as your original reservation when you call us. The lower
price must be an exact match to the itinerary booked on priceline.com,
including offering of a comparable cancellation policy. Additional restrictions
apply.
If you are ready to initiate a claim or want to review
the full details, click here.
 
 
This
checkout page for trip number 17688641376 was submitted on 2015-03-20 22:05:56






Harrahs Las Vegas


Guest Rating: 7.3 / 10
3475 South Las Vegas Boulevard
Las Vegas, Nevada 89109
Distances are calculated in a straight line from point to
point2.8 miles from McCarran Intl Airport (LAS)
Check-In: Thu, Jul 16, 2015Check-Out: Sun, Jul 19, 2015Nights: 3 NightsRooms: 1 RoomPersons: 4 Adults
Room 1: Amber Hein
Room Type: 2 Queen Or 1 King - Classic
· 
Freebies: Special Discounted Rate
· 
Freebies: Free Parking

Flight
Details











































Departing Flight Information -
Thursday, Jul 16, 2015


Flight 101
3hr 15m, 1296 mi

Departs:
Minneapolis-St Paul Intl Airport (Minneapolis-St Paul Intl AirportMSP)
Minneapolis, MN
8:00 AM

Arrives:
McCarran Intl Airport (McCarran Intl AirportLAS)
Las Vegas, NV
9:15 AM

0 Stops
Boeing 737-800
Economy/Coach

Returning Flight Information -
Sunday, Jul 19, 2015


Flight 102
2hr 57m, 1296 mi

Departs:
McCarran Intl Airport (McCarran Intl AirportLAS)
Las Vegas, NV
10:10 AM

Arrives:
Minneapolis-St Paul Intl Airport (Minneapolis-St Paul Intl AirportMSP)
Minneapolis, MN
3:07 PM

0 Stops
Boeing 737-800
Economy/Coach

Passenger and Ticket Information

Passenger 1:

Amber Hein

Passenger 2:

Stephanie Meyer

Passenger 3:

Kalika Thompson

Passenger 4:

Elaine Schmidt Voigt

Ticket Type:

Electronic Tickets will be
issued for this flight

Summary
of Charges














Room 1:

Amber Hein

Nights:

3

Total Price for 4 people
prices are in US dollars

$1758.27 ($439.57/pp)


Important
Information


Hotel Cancellation Policy: For the room type you've
selected, you can cancel your reservation for a full refund up until
noon on Monday, July 13th (local hotel time).If you decide to cancel
your reservation anytime between noon on Monday, July 13th and noon on
Thursday, July 16th (local hotel time), the hotel requires payment for
the first night's stay. You will be charged for the first night's stay
including taxes and fees. Any remaining amount will be refunded to
you.Refunds or cancellations are not available after noon local hotel
time on your day of arrival (Thursday, July 16th).
Your hotel reservation is
guaranteed for arrival on the confirmed check-in date. If you do not
check-in on the first day of your reservation and you do not alert the
hotel in advance, the remaining portion of your reservation will be
canceled and you will not be entitled to a refund.

Hotel Freebies:

·   Special Discounted Rate
·   Free Parking


Mandatory Fee: This hotel charges an
additional $28 per room per night. This fee will be charged to you
directly by the hotel. Mandatory fees are not optional and typically
cover items such as resort fees, energy charges or safe fees. The amount
of the charge is subject to change.
The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for the mandatory fee listed above as well as any
additional hotel incidental charges such as parking, phone calls or
minibar charges which are not included in the room rate.
Requests for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Seat requests and meal
preferences cannot be guaranteed. Fares are not guaranteed until
purchased.
You will be issued electronic
tickets for this trip. Remember to bring a valid government issued photo
ID with you to check-in. If you are traveling outside the US you'll
almost always need a passport.
If you do not take your
outbound flight, the airlines will automatically cancel the remainder of
your reservation. No refunds will be granted for the unused portion of
your trip.
This vacation package is
subject to the cancel/change policy as defined by our
travel partners.












Initial Here:




I have read, accept and agree
to abide by priceline.com's terms and conditions, privacy policy.

Dear [redacted]
 
Thank you for contacting us regarding your reservation
with [redacted] Airlines booked under Trip Number [redacted]
class="MsoPlainText"> 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting a
refund of the exchange fees.
 
We reviewed our database and confirmed prior to your
request being accepted, you submitted a total of 3 prior offers that were
rejected also for June travel dates. The contract page that was provided to you
showed the departure date of Thursday, June 2, 2016 and return Tuesday, June 7,
2016. We are sorry for any inconvenience; however, we are unable to refund the
exchange fees as requested as we confirmed our system did not make an error.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. They have managed to cancel the hotel reservations through [redacted] which was combined with my flight. The other hotel reservation which was a stand-alone will now be used as my hotel booking. The cancelled hotel portion was to be refunded at the full amount.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  On line one of the terms and conditions  I agreed to no cancellations. You are in violation of your own policies by cancelling the contract.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: The information provided regarding the hotel's specific cancellation policy was not provided until after the reservation was completed. The screenshot provided is not of the page that was visible during the check-out process, but of the completed reservation page. The top portion, with the "Reservation name" and "Summary of Charges" is what is shown on the check-out page, but the "Important Information" section is not provided until after the reservation is already complete and paid.Sincerely,[redacted]

We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion.
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence.  Attached
hereto is a copy of the consumer’s initialed contract page authorizing the
terms and condition of the selected purchase. We are sorry that we are unable
to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
This contract for request number
[redacted] was originally initialled on Sat May 16 19:03:39 EDT 2015
Your Trip Summary
























Airfare Details

Depart:
Fri, May 22, 2015

Return:
Mon, May 25, 2015

Departing
Airport:
[redacted]

Arrival
Airport:
[redacted])
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Ticket

Passengers:
[redacted]

Aircraft:
Jet aircraft

 






Rental Car Details














Compact
[redacted] or similar





















Location:
[redacted])

Pick-Up:
Fri, May 22 2015

Drop-Off:
Mon, May 25 2015

Total Rental
Days: 3 days

Driver:
Tizazu Y. [redacted]

Driver's Age
at Pickup: 41




Summary of Charges























Package
Subtotal:

$397.33


Govt Taxes,
Airline Fees and Agent Fees:

$78.83


Number
of Tickets:

1


Airline
Ticket Delivery:

$0.00
(Electronic Ticket)

Total Trip Cost:
(All prices are in US dollars)

$476.16

Baggage fees
are not included in your trip cost.

Important Information






























•

These airline tickets are non-refundable,
non-transferable and non-changeable.
The Rental Car reservation included in your itinerary is non-refundable,
non-transferable and non-changeable even if the reservation is not used.

•

Your tickets will be round-trip, coach class tickets
issued on one of Priceline's
partner airlines. You must fly on the flights assigned to you.
Upgrades and standbys are not available. If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservation. If any part of the ticket is unused it has no value
after ticketed departure time.

•

These special discounted tickets issued are not eligible
for frequent flyer miles. Priceline customers are protected by the same airline
regulations extended to all passengers, including protection
against overbookings and baggage loss.

•

Remember to bring a valid government-issued photo ID with
you to check-in.

•

Only [redacted] will be able to pick-up the rental
car at the counter. [redacted] will be required to present a valid
driver's license and a valid credit card or debit/check card or debit/check
card in their name with a minimum of $200 available credit as a
security deposit on the vehicle. If you plan to use a debit card, you may
be required to provide round-trip flight information at the rental counter.

•

Your offer price does not include vehicle liability,
collision or personal accident coverage for your rental car. You should
determine if you have insurance coverage prior to pick-up. Additional
insurance can be purchased at the rental counter.



 










Initial Here:







*


I have read, accept and
agree to abide by Priceline.com's terms and
conditions and privacy
policy.

Complaint: [redacted]
I am rejecting this response because:
I understand that there was an initialed portion before placing the bid. 
However, my issue is with the fact that I was in the process of entering a bid for $100 and when the page refreshed, the arbitrary number of $288 was entered in the place of my $100 bid without my knowledge or consent. I never typed in/entered that amount as a bid. This autogeneration of a bid amount is a deceptive business practice and should make the transaction void since I never desired nor intended to bid that amount. 
Sincerely,
[redacted]